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Rated 4.1 out of 5 by 579 reviewers.
Rated 4.0 out of 5.0 by Pleasant Stay Stayed here for 5 weeks while working away from Home,. Generally very good. Good sized rooms and very clean with pleasant staff. Only down side is the mediocre food and poor service in the mornings. Breakfast is ok but on two mornings no bacon available which ruined the full English option, In general a pleasant stay for the money but need to sort out the early morning kitchen staff. . February 24, 2014
Rated 5.0 out of 5.0 by Why go anywhere else I visit Botley Road regularly and I wouldn't come back if I had any problems. Friendly faces and always helpful staff - trustworthy chambermaids and helpful restaurant staff with a varied menu. Always plenty to eat too. The value of this hotel is excellent plus free car park which isn't given everywhere. Will be coming back in the future. February 24, 2014
Rated 4.0 out of 5.0 by Credit card This was a business visit paid for by my company, therefore I took exception to the I insistance of the reception staff that they would not book me in unless I gave them a swipe of my own credit card, this showed a lack of trust in my company and myself. I have stayed in numerous hotels and this is the first time this has happened. I will not be staying at this hotel again. February 23, 2014
Rated 5.0 out of 5.0 by Friendly staff and good location Although I only stayed for one night we were impressed with the hotel. The staff were friendly and a young lady on reception made us very welcome and asked about our plans. We accessed the nearby leisure centre which I was initially concerned by the cost, however the facilities were great and my kids had a good time. As with most Holiday Inns I have been to the breakfast was great and I would recommend staying there if you are looking to explore the area. February 16, 2014
Rated 5.0 out of 5.0 by Outstanding service and value for money I would like to congratulate Holiday Inn Express West End on their outstanding service. We have visited this hotel of many occasions when visiting family, and our little (well behaved) dog is also welcome at this hotel........the only hotel chain we have found to allow dogs, which is fantastic! From check in to the check out, the process and customer service is fantastic. Very pleasant, polite and informed staff who couldn't do enough to help. The facilities and room were spotless and the breakfast was good too! People are often quick to criticize................seldom praising when something is good. Well done Holiday Inn Express West End! We will return again soon. February 13, 2014
Rated 4.0 out of 5.0 by Does exactly what it says on the tin! Comfortable with friendly staff, ideal location for my visit, good breakfast & loved the clever design of door to shower & WC! February 11, 2014
Rated 5.0 out of 5.0 by Hotel Inspector redundant here. 1st stay of 2014, good additions to the menu with its Indian theme and the usual excellent warm welcome not just for a regular like me but the 1st time stayers checking in in front of me. If you like clean affordable over night stays where the staff go out of their way to make you feel valued this is the place. And if Louise is fronting reception you get a 5* star's smile and a great profesional attitude. Someone even takes the time to spread the papers fan like in the morning, and not just pile them on the table, everything spotless so well done to all the cleaners and staff. February 11, 2014
Rated 4.0 out of 5.0 by Hotel Ratings Good place to stay but the breakfast is pathetic, great staff February 9, 2014
Rated 4.0 out of 5.0 by Great place to stay Really great place to stay, really friendly staff and a good location. Rooms clean and tidy and a good sitting room down stairs to relax and chill. Reception guys welcoming and keen to help, breakfast staff efficient and happy to help I would stay here again as its great for the cricket ground next door !! Thanks Guys February 8, 2014
Rated 4.0 out of 5.0 by Comfortable room but no mobile reception Everything I would expect from a Holiday Inn Express - comfortable room, good breakfast, but..... when will they EVER sort out the mobile phone reception. In this day and age to not have ANY mobile phone coverage in my room is just not acceptable. February 8, 2014
Rated 5.0 out of 5.0 by Great place to stop and re-charge If your looking for a clean, efficient, cheap stop over then this hotel should be top of your list. I stay on a weekly basis. Always greeted with a smile and warm welcome. The rooms a basic but functional: flat screen TV, comfy bed, wifi and are always spotless. The bar/restaurant serve food and drink at a reasonable price. The clincher on this hotel is if you need to hit the M27 in the morning. It's only. 5-10 minute drive, which when your in the area makes a large difference. Great place to stop. February 7, 2014
Rated 5.0 out of 5.0 by Excellent stay and great staff Excellent front of house staff All needs catered for including spare duvet Will definitely be staying again Complements to the chef and bar staff February 3, 2014
Rated 5.0 out of 5.0 by lovely front of house staff, chatty staff to put you at ease. the food was great & cooked well. the room was spacious & clean too. overall a great experience February 1, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Nice to have free internet at last, which is as it should be. Put decent loo paper in the bathroom and Nescafe instead of cheap coffee in the room and you'll get full marks. Overall a very nice hotel. January 26, 2014
Rated 5.0 out of 5.0 Pleasant stay We have recently stayed for 4 nights due to a problem at our home. We chose this hotel because it is a half a mile from our house. The first 2 nights we booked in, we were on the second floor (room 212). I have to say it was warm, comfortable and quiet. Due to the problem at our house not being fixed we then booked in for a further 2 nights. This time we were given a ground floor room (33) this was facing then road so was quit noisy. Although the room itself was as good as the other comfort wise. There was coffee making facilities in the room along with a hair dryer and free wifi. The complimentary breakfast was good. You could chose from fried sausages bacon etc to fruit and yogurt, eating as much as you like. The front desk was well manned and very polite and helpful. Would i recommend it, absolutely yes. Location wise is near the M27, but right next door to the Ageas Bowl (formally the Rose Bowl) cricket ground. They hold many events there including concerts so I would imagine will book fast during events. Room Tip: Quiet rooms face inwards to the carpark. January 12, 2014
Rated 5.0 out of 5.0 by Great quality hotel Booked last minute and paid a very decent rate for a quality stay. Nice well equipped and modern room. Complimentary breakfast was first class. Arrived very late (01.30 am) yet check in was smooth & quick. January 12, 2014
Rated 5.0 out of 5.0 by fantastic dog friendly hotel Been using the H.I. Express ( rose bowl) hotel for nearly 10 years now staying 4 or 5 days per year. Pleased to say that the already high standards have only gotten higher over this time. We choose to return preferring this hotel over others as they go out of their way to make you ( and your dog) feel welcome. works equally well as a "business" hotel as it does as a family one. We have always thoroughly enjoyed our stay and look forward to our next visit. January 2, 2014
Rated 5.0 out of 5.0 by The best place to stay. Excellent service from ALL staff. Very clean and tidy throughout. Breakfast was excellent. Have stayed before and will return, home from home :) January 1, 2014
Rated 5.0 out of 5.0 by comfortable clean and great service A very comfortable and clean room. Staff very welcoming and helpful. Breakfast lovely with a wide range of food and drink. Would stay here again and recommend to anyone else! January 1, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We had a very enjoyable stay , the room was clean and comfortable, the breakfast was good , we would definitely stay again. December 31, 2013
Rated 4.0 out of 5.0 by Comfortable, modern hotel The rooms and service were great, as was the food available for dinner. The only downside was that we had virtually no mobile singal on any of the netoworks we were on, unless we stepped outside the front door. Also, the free WiFi did not seem to work - not sure if its' just because of the position of our rooms, as friends had some access in their room, but also intermittent. December 30, 2013
Rated 5.0 out of 5.0 by Made our trip memorable I always use this hotel as the staff are accommodating and friendly. When our dog was alive she was always welcome, and the staff have always gone out of their way to help us. We use the hotel to escape the Grandchildren and to recover from the days excursions. The food is always good and the bar is typical hotel prices, but reasonable. On our most recent visit we were exhausted after a terrible journey, and the girl at the desk provided us with extra tea and milk as we were desperate for a break. The free wifi was good and allowed us to keep in contact with our children. On the one night we needed a meal, the food was hot, well cooked and well presented. I cannot fault this hotel! December 30, 2013
Rated 3.0 out of 5.0 by ??? Disabled bathroom ??? The bedroom (23) was comfortable and spacious and the breakfast recommendable. My complaint lies with the toilet seat lid which had no backrest at all - i.e. it fell back against the far wall behind the toilet . For a paraplegic like myself it was very awkward because of the need for back support . A quadriplegic would have found it even more inconvenient. Not sure whether it was a feature of just that room but it needs to be addressed before someone is injured. December 26, 2013
Rated 5.0 out of 5.0 by Holiday Inn Staff were very very helpful Hotel was very clean free wifi was good I would highly recommend this hotel one of the best I have stayed in !!! if the price remains competitive I will stay here again when visiting Southampton thanks to all staff December 22, 2013
Rated 4.0 out of 5.0 by Very Much as Expected. An interesting stay. There were a number of party groups at the hotel for the weekend and the inevitable high jinks meant we were disturbed by a phone call and a knock on our door by an inebriated guest. Not the hotel's fault, of course. Breakfast on Sunday morning was chaotic, but the food was good. Monday morning proved more civilised, due to the absence of the partygoers. The evening snack we indulged in was good and reasonably priced, but I felt the menu was a little limited. The room was quiet and reasonably comfortable and the bathroom facilities were clean and adequate. This was a brief stopover for a family get-together and suited our purpose well for the price. December 20, 2013
Rated 3.0 out of 5.0 by Average - but not great Stayed 2 nights on business trip. Check in was smooth and friendly. Wifi was very poor and poor phone and 3G signal meant no work done. Room was hot. The water system was being maintained so limited hot water. The first night, the hotel was busy. 3 guests in bar were drunk and making a nuisance of themselves but the hotel staff kept serving them. Bar staff and restaurant staff not particularly friendly or helpful December 14, 2013
Rated 5.0 out of 5.0 by Superb value for money This is one of the best Express by Holiday Inn's we have stayed in. The room was a good size and the breakfast was superb, the staff were very friendly too. December 11, 2013
Rated 5.0 out of 5.0 by Comfortable and clean My daughter and I stayed for 1 night in a twin room, the night before an interview at Southampton Solent University. Only 14 minutes by car to the Uni, but pleasantly situated out of the city, with ample free parking. We did not choose to eat in the hotel, which was just as well, because there was a large Christmas party going on there. No noise issues at all despite this, and enjoyed a peaceful night's sleep. Breakfast was easy and informal, with a wide range of choices. This had the feel of a bigger, more expensive hotel in terms of entrance, reception area and lifts, with wide carpeted corridors. A notch up from the usual other well known chains. Rooms similar, but well designed and user-friendly. Hair dryer and flat screen tv just slightly better than the normal basic level I was expecting. All in all, excellent, and would look forward to staying again. December 10, 2013
Rated 5.0 out of 5.0 by If Carlsberg managed hotels!Have stayed before Have stayed before and never had any problems or been dissapointed, returning to the hotel after 3 months I wondered if things had changed, shouldnt have worried, the staff were as proffesional as ever, the cleaners keep everything as clean as ever and the Smile from Louise is as broad as ever, with a nice welcoming Christmas tree in the entrance. I have to stay at many hotels but this one takes the time to make you feel a valued guest, excellent effort all round. Thank you. December 8, 2013
Rated 4.0 out of 5.0 by Nice hotel We stayed 4 nights in a twin room. Personally I didn't like the bed. This is not my type of matrass. The rest was good. On busy mrnings they could serve coffee/thee at the tables. Now I had to stand in line for this (because others wanted a complete breakfast). December 6, 2013
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