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Rated 4.0 out of 5 by 598 reviewers.
Rated 5.0 out of 5.0 by Convenient and comfortable pre-cruise stay & parking Despite drive down from Glasgow this hotel offers comfort and convenience with excellent faclities including car parking just short taxi drive from Ocean Terminal. Good overnight stay pre-cruise. May 26, 2013
Rated 5.0 out of 5.0 by great location and lovely ambience i have stayed several times over last two years , as have my family, and we just love the all round feel of the hol inn, great staff and service, food piping hot and great taste. the location is perfect, and had a cruise and stay in april 2013. right next to the rose bowl, and only a short drive to the cruise terminals, and also next door is a fitness centre. also just 5 minutes away is the superb haskins garden centre, really lovely. when visiting southamton will always choose to stay at the hol inn express as our first choice. well done everyone. May 21, 2013
Rated 5.0 out of 5.0 by First Stay But Not The Last Found this hotel to be first class in many ways: Staff extremely helpful Rooms very spacious and comfortable Facilities great Breakfast more than adequate Public areas very relaxing including bar Retail Park (within 5 min walk) including M&S and Sainsbury open till 10pm very handy if you need anything Big free car parking facility 15 min drive into Southampton docks Well Done Holiday Inn Express May 21, 2013
Rated 4.0 out of 5.0 by Richard Os We have stayed at this Holiday Inn in the past and choose to return because of the good experience previously. We were not disappointed and found this Hotel offerred another pleasnt stay. We were not impressed with the cost of the internet which was free or very low cost for Platinum Priority Club members at most other Hotels we have stayed at on this trip. May 20, 2013
Rated 5.0 out of 5.0 by Value for money Modern, clean and a good location for a pre-cruise stay in Southampton. All the staff were friendly and efficient. The pre-pay rates make it exceptional value for money. May 18, 2013
Rated 4.0 out of 5.0 by Reception on arrival Receptionist gave us the worst arrival experience at this Hotel that we had received. She was arrogant in the way she spoke to me, which I did not appreciate this after my long trip through France. We had previously used this hotel and been treated a lot better. I had amended my booking on line adding two extra people, but the sofa bed was not made up ready. When informed, your receptionist asked if I would like the bed made up, which I would have thought would been quite obvious. The lady who came to make up the bed was very obliging and pleasant. I complained to the the duty receptionist (different lady) the next day on check out, she appolgised, but did not offer any reduction in the bill. My next visit to Sothampton is soon, but I will be staying at another Hotel. May 12, 2013
Rated 1.0 out of 5.0 by Will not stay again The staff on arrival were very poor at customer service including the duty manager. I was taken aback by them wanting to pre authorise my card for £50 although i had paid in full 2 days earlier(this needs to be added to booking information). This has never happened at any HIE i have stayed at before. No Recognition for Priority Club Members Our room (#160 on 1st floor) was functional but very small (for 3 adults) compared to some of the others we saw on our floor, as we walked past... We did however, like that it was in the newer block and right on the very end so it was quiet... There are signs up everywhere to "Beat the queues for Breakfast between 9 - 10am" so we got down there @ 7:30am and couldn't get a table or anywhere near to the buffet - All the other guests must have had the same idea ! We don't think that the buffet area is anywhere near big enough for the number of tables and potential guests. We grabbed some coffee from off the bar and waited for an available table. Then when we eventually did reach the hot food - it ran out & it took them ages to refill ! We will not be returning to this HIE... May 11, 2013
Rated 3.0 out of 5.0 by Ok nothing fantastic We only stayed in the hotel for 1 night, the beds were reasonable but the shower was just about Luke warm not what we would expect from a hotel in the UK. The breakfast was like help yourself school dinners, a free for all and only warm. There wasn't any bacon and the sausages were vile. Disappointing would have to be a bargain to return. May 11, 2013
Rated 3.0 out of 5.0 by OK Hotel but terrible recognition of Priority club members I stayed for 3 nights on business. The hotel is well situated just off the M27 East bound. There's not much nearby and your probably looking at a 10 minute walk to McDonalds or other fast food places. It is a clean hotel and the rooms are spacious. The lobby area is bright with a bar/restaurant off set to the side. Food is ok but nothing special....don't expect your steak to be cooked other than well done! No real facilities and internet at £10 for 24 hrs for me is just stealing! The real area of concern for this hotel is their lack of service towards Priority club members, they simply do not care. I can only echo recent comments made by others. How is it I have to have my card swiped? They have it on system as a frequent user of this hotel chain and I never, thats never have to give them my card. Quite clearly respect of their so called priority club members is an issue for this hotel and I have raised my opinion directly with IHG. As a Plat Royal Ambassador this has to be the worst hotel for doing anything for its so called valued customers. I am not asking for the red carpet but some recognition would be nice for all the money and loyalty I bring to IHG. The management clearly do not emphasize the importance of priority members to their staff and I would describe their service no better than travelodge, i.e. quick check in quick check out! I would recommend this hotel if you want a clean, comfortable place to stay. However, for Priority club members this place is awful, no recognition whatsoever not even a welcome letter! I will not stay here ever again. May 11, 2013
Rated 5.0 out of 5.0 by bloomin good Just what is says on the tin Good value, good service. May 8, 2013
Rated 4.0 out of 5.0 by Pleasant stay We have stayed at this hotel several times as we have family nearby. The rooms are always spotlessly clean, the bed comfortable, it is not noisy and therefore we get a good nights sleep. We haven't had an evening meal, but the breakfast is good, plenty of it and the addition of a small hot selection enhances it. Staff are friendly. And it really is value for money when compared with other similar chains. May 7, 2013
Rated 4.0 out of 5.0 by Short 2 night stay Very nice stay, I had reason to email before our stay and on checkin I didn't even need to mention my query as they had obviously made note of it. We had a split stay so 2 different nights and 2 rooms. Both nights our request for quiet rooms were honoured and the rooms were very good. The breakfast selection was good especially as it is included in the price. They did warn us that our Sunday morning bank holiday breakfast may be busy, but we still managed to get seated straight away and no queues for anything. I think for a base to stay this is very good hotel, if you want spas, upgrades and a la carte don't book into a hotel that can't give you that! Good value stay overall. May 7, 2013
Rated 5.0 out of 5.0 by Hotel Saviour On a recent visit to our usual Holiday Inn Express hotel at Southampton we had a disaster... NO ....not the hotel ....our holiday. I ended up in hospital after one night and my husband had to stay at the hotel on his own. When our break finished I was still in hospital, but the hotel arranged for my husband to stay on in the same room. We always have the same room when we travel down from the North, at our age you get used to routine. We come down at least once a year, sometimes twice to see family. This year was different alright.... but the hotel staff took good care of my husband. We love this hotel... so convenient to the town centre and all the shops, and close to family and friends. The breakfasts are great. The rooms are light and comfortable, ok not home, but cosy all the same. The staff are good and if you have a problem they are very helpful. May 6, 2013
Rated 4.0 out of 5.0 by Birthday Good welcome on arrival. Breakfast a bit chaotic. Clean and well maintained bedroom. Would stay again May 6, 2013
Rated 5.0 out of 5.0 by Excellent service Very friendly at reception. A good basic room; excellent shower. Breakfast better than most HI Inn Express and excellent at the overall price. Highly commended for stopover May 5, 2013
Rated 2.0 out of 5.0 by Poor Mobile Phone Reception Pleasant place to stay, staff very helpful, unfortunately the mobile phone reception is very poor to none existent making it difficult to keep in touch with family and friends. May 4, 2013
Rated 5.0 out of 5.0 by Very good place if you have to be away from home I stay here each week and the staff are so helpful, polite and attentive. Easy to relax in the room as more spacious than some places. Always a clean room with friendly cleaning staff. Food good and plenty of choice for breakfast. Within a mile there are retail outlets and places to eat. A definite gold star. May 1, 2013
Rated 5.0 out of 5.0 by pre cruise stay have stayed at hol inn express this year and last year, and will no hesitation in staying each time in southamton. we stayed last week prior to having a cruise , and the service recieved is first class. great location, good parking, and great rooms with very good value. April 30, 2013
Rated 2.0 out of 5.0 by Cannot use for business Unfortunately, I've had repeated problems at this hotel with phone reception and wifi connection which makes it impossible for me to work here and hence stay here in future. I'm afraid I will also be recommending that none of my 500 employees stay here for this reason until I am assured that the problems are fixed. I did 'complain' to reception about the wifi and eventually, on this occasion, it did improve after the server was reset. However, when I called the same receptionist later to order some food for pick up she seemed to retaliate by refusing to take my order and call me when the food was ready for pick up...this has always been the norm here in the past...always! She denied this was the norm and said she had worked there 'for years.' The bar maid actually apologised for her co-workers attitude later. Unacceptable. April 30, 2013
Rated 5.0 out of 5.0 by Location Location great for us .... Very clean hotel ..... Breakfast very good April 28, 2013
Rated 3.0 out of 5.0 by Staff cant cope with customer influx This place gets very busy, especially during breakfast and checking in during the afternoon. Not the fastest most pro active staff members to be honest. Annoyingly they also allow people to park anywhere and this causes other people to be blocked in who want to leave. OK hotel but just need to up their pace a bit April 28, 2013
Rated 2.0 out of 5.0 by Filthy breakfast area and screaming kids I have stayed before at this hotel, but never previously had to queue so long for breakfast, nor has the breakfast area been so filthy. The waitresses simply swept all the crumbs and mess onto the carpet so the cleaners could hoover it up, so you had to eat breakfast surrounded by crumbs/crusts on the floor. Even the cloth used by the waitress to wipe the tables was filthy. Admittedly it was a bank holiday and naturally we expected there to be some children in the hotel, but we were awoken both mornings by kids screaming down the corridoor. Whilst we could not blame the hotel for that, it added to the poor experience. My sister found it so unpleasant, she checked out a day early. We will not be staying in this hotel again and would rather spend a bit more money for a quiet and clean hotel. April 28, 2013
Rated 5.0 out of 5.0 by very good clean and relaxing place to stay Really pleased with this hotel. Tucked away. Modern, clean building with all facilities. Good food and service. Happy stay there. Don't go visiting any local pubs and places though as they were local only pubs if you know what I mean. There are good shopping centres nearby if you want to shop or eat out. April 26, 2013
Rated 4.0 out of 5.0 by Good but small family room Was a good quality hotel in a good location. The only downside was the size of the family room which was alot smaller than other hotels similar in price. April 24, 2013
Rated 2.0 out of 5.0 some issues that affected our stay we visited this hotel whilst taking our daughter to peppa pig world, we travelled down the 4 hour trip and checked in at around half ten, the hotel is excellent with very clean modern rooms, loved the fact the beds in the family room were all made up for us and the breakfast was very nice as well however when we booked we were never told that a £50 security deposit would be taken and this was not explained to us when we checked in that evening we were asked to sign a piece of paper which was again never explained to us what we were signing for an assumed it was for the room key we paid for our room and went to bed, we checked our bank account the next day and 63 for the room had left our account plus another 50, if we had not checked our bank we would never have been told this!!! we are still waiting three days later for this money to come back to us after being promised by reception it would be cancelled straight away returning our funds, such a shame as the hotel was really good but just very very poor staff we will not be staying here again because of this and if it was not for seperate funds we would not have been able to go to peppa pig world with our daughter for her birthday..PLEASE SORT THIS OUT FOR OTHER GUESTS!! April 23, 2013
Rated 5.0 out of 5.0 by Another great stay Been staying at this hotel for a number of years now on business and still I find the standards very high. I have stayed at many hotels yet this Holiday Express Hotel still to me as one of the best I've stay. Staff are always very welcoming, decoration is faultless and food always to a high level. Really nice to see the owners and staff of this hotel still understanding there customers needs. April 22, 2013
Rated 5.0 out of 5.0 by Never a Problem. Spotlessly clean, excellent staff who deal with your stay in an efficient and profesional way and if you are lucky enough to get Louise to check you in at reception your stay starts with a smile to be remembered. Never a problem anytime I have stayed. l April 16, 2013
Rated 5.0 out of 5.0 by Great Stay, comfortable, and a relaxing atmosphere! Good hotel for the location, next to cricket ground, and also not too far away from the docks at Southampton so we stayed there before going on a crusie holiday .Nice evening meal and excellent breakfast.will stay again. April 16, 2013
Rated 5.0 out of 5.0 great location and fantastic value we stayed prior to going on a cruise. the hotel was easy to find, short drive to cruise terminal. great hotel with good service, typical breakfast choice and fantastic value. would definitely stay again. April 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed and lovely food. We had a very comfortable and relaxing evening with a lovely meal, followed by a good breakfast the following morning. We stayed here after a day out at Peppa Pig World with our little girl. It was a very easy drive from the theme park and we would definitely stay here again. April 9, 2013
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