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Rated 4.0 out of 5 by 604 reviewers.
Rated 1.0 out of 5.0 by Franchise with attitide Second Stay at this hotel in the past year. Staffs very rude no idea how to treat customers. Room very hot no air con or fan so very difficult to sleep. There is no mobile signal in the room need to go outside to make a call. Requested manager email sent an email of complain on the day still no reply that shows you how much they respect their customers. Only stay there if you are desperate. September 8, 2014
Rated 3.0 out of 5.0 by Disappointing despite the high quality of the hotel . Very disappointing evening meal menu-would have done better at the MacDonalds just down the road. You are a little too complacent as there is no real competition in the immediate area. September 7, 2014
Rated 5.0 out of 5.0 by Visited for wedding nearby The room was OK and the staff were courteous and attentive. However the restaurant was disappointing with many tables left uncleared, crumbs and scraps on the floor and chairs. It was more like a motorway transport cafe than a decent hotel restaurant. The menu was offered at the same costs as nearby pubs and restaurants so I decided to eat out for better decor, service, quality and quantity. Overall everything else was great just eat out. September 7, 2014
Rated 5.0 out of 5.0 Smoking Rooms As stated earlier extremely disappointed by the news that you are dispensing with 'smoking rooms' in the future. September 7, 2014
Rated 1.0 out of 5.0 by N Farez This hotel would have been good if we were gievn the correct rooms. After making the request of adjoining room it turned out that the message given to hotel is to allocate adjacent rooms for same family. We went with four children ( one with Profound Learning Disability and other medical needs) my husband ( with disability) , myself and carers. Because of the adjacent room had to keep my two children with carers and me up at night helping my husband and trying to put my son withspecial needto sleep who doesnt sleep at night . It was a waste of time effort and money put in that night . could keep them with carer as moving from the rooms were restricted as other guest will be disturbed.Adjacent rooms is not spacious, adjoining rooms are spacious if you have children and specially if you have people with disability. Next day after request was given adjoining room and yes that I would have said value for money. Good spacious room and when we move you dont disturb other guest. September 6, 2014
Rated 4.0 out of 5.0 by Easy access to Southampton The position of this hotel is ideal for us when visiting our Great Grandsons in Southampton. It also gives us the opportunity to explore the immediate area and Portsmouth is not that far away. September 5, 2014
Rated 2.0 out of 5.0 by Power cut and lack of apologies!!!! Power cut and a poor breakfast! Room was clean ,however we had booked 2 rooms and wanted them situated next to each other but this requirement wasn't met.We asked when we went to the rooms but they then said it wasn't possible. September 4, 2014
Rated 4.0 out of 5.0 by Great hotel in a great location Great hotel, great location without noise, friendly and helpful staff, very good services, fast wifi connection to the internet, The only dowsides are that the rooms are not suitable for a family of 4, they are too small for that. Breakfast options were great but not for vegetarins. The room also didnt have a wadrobe making it difficult to store the clothes comfortably, otherwise its a good hotel for an express. September 4, 2014
Rated 1.0 out of 5.0 by Terrible staff Rang to book. They can hardly understood me, keep transferring me to one another. I am a foreign person living in UK, but please send them to English classes. Very poor. But actual room very good as always and very good breakfast. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable but problems with breakfast A good comfortable stay. The only downside is the breakfast. Firstly, there is quite a limited choice. Secondly, the layout is poor and leads to a long queue for hot breakfast at peak times. While we queued for 15 minutes, the waitress cleared our table so we had to wait for another table to become free once we had our hot food. On our second morning we got up earlier and went to breakfast at 7.15am which was fine, but I noticed the queue again when we checked out. Everything else is fine - convenient location, friendly staff, nice room, complementary newspaper. If you have an evening meal, the food is good enough and has an Indian menu in addition to the normal one. However, the food is very overpriced eg £13 for a curry. There is an Indian restaurant just 5 minutes drive away in Botley. September 4, 2014
Rated 4.0 out of 5.0 by Very good value for money Had a really relaxing stay in a very comfortable room. I was very pleased with the service and cleanliness of the room and whole building. September 4, 2014
Rated 5.0 out of 5.0 by Fabulous, Clean and Quiet We have stayed here over the past 5 years and the standard of the rooms is always the same - spotlessly clean, quiet and very comfortable. The staff are friendly and helpful and the buffet breakfast is good. Whenever we need to stay over in Southampton this is always our first choice as there is ample parking and it is easy to get into Southampton centre. September 3, 2014
Rated 2.0 out of 5.0 Not worth the money I always thought the holiday inn expresses looked so lovely I couldn't wait to stay there however it was very basic to say the least the breakfast was horrid it there idea of a full English is bacon sausage beans and scrambled egg that had been sat out forages the fruit was rotten and there were no items for children at all not even appropriate cups etc I will not be coming back September 2, 2014
Rated 4.0 out of 5.0 by Comfortable and good location I stayed here on business and I couldn't have asked for a better location as I was working at The Ageas Bowl September 2, 2014
Rated 5.0 out of 5.0 by Lovely and clean Great quick service from reception staff. Rooms very clean. Beds comfortable. Breakfast is ok but they ran out of things quickly and took a long time to replenish them. Overall a pleasant stay. September 1, 2014
Rated 4.0 out of 5.0 by Overnight pre-cruise stay Booked through RAC in a package with Stress Free Parking. Good location for cruise terminal in the morning. Comfy room. Staff great, printed out a route to port for me. Hot buffet breakfast. Recommended as was the parking at Stress Free Parking / Parking4Cruises. September 1, 2014
Rated 5.0 out of 5.0 by great friendly service All good. Breakfast was nice just the sausages were over cooked and the bacon wasn't crispy. Also I would suggest hot chocolate sachets in the rooms. Would stay again. Thank you August 31, 2014
Rated 5.0 out of 5.0 by Nicer than expected. Very clean and friendly. Friendly, helpful staff. Very clean room. Family room was a double bed and a double sofa bed which was ideal for us as we are a three but our friends whom we went with and have an older son & daughter found this a problem. Breakfast had more choice than we expected which was a pleasant surprise. Overall a very nice stay. If we had to comment on anything negative would be lack of staff / understaffed at breakfast which led to cutlery/cups/glasses and sometimes food not being topped up or replaced at times. August 30, 2014
Rated 5.0 out of 5.0 by mr hunter Unable to get mobile phone signal in hotel also long wait for food at evening meal not great choice August 30, 2014
Rated 5.0 out of 5.0 by Everything was fine Stayed Sunday to Friday, room service everyday was good as well, breakfast was good went at different times of morning no major problem food topped up well good variety, most staff service with a smile,good link to motorway,local food shops,supermarket,retail park all within a few minutes drive or if you fancy a walk maybe 10 -15 minute walk,Southampton town centre about 15 minute drive, no major problem would recommend it's just fussy people with negative comments. August 30, 2014
Rated 5.0 out of 5.0 by Comfy night's sleep This is ideal for an overnight stay. We 've stayed twice this month there. Staff are very courteous. The rooms are really clean and quite spacious. Beds very clean and comfy. Very easy to access and excellent value for money overall. The one down side is fairly long queue for breakfast but quite good variety and choice of breakfast items and staff friendly and welcoming. We d definitely stay here again. August 30, 2014
Rated 4.0 out of 5.0 by Clean and value for money, good location Hotel is well maintained, staff are friendly and helpful, room layout is well designed, compact but comfortable. Location is good for visiting Paulton Park, about 30 mins away and New forest. Hotel feels more suitable for business travellers rather than families. There is no drawers in the room rather than a few shelves. There is no body lotion and shower cap supplied. Breakfast time is very busy between 8 and 9 could be long queue for table and food. There is no fridge in the room, but you can ask front desk to store anything needs kept cold. August 29, 2014
Rated 5.0 out of 5.0 by Very clean Service was excellent. A query on the booking was cleared up quickly. Reasonable breakfast August 28, 2014
Rated 4.0 out of 5.0 by good but could be better All good , except breakfast layout. Area too small for numbers of guests and not enough room between refrigerated area and hot bar therefore everyone had to join long que even if you only wanted a roll which was at the end of the breakfast bar. Not enough drink dispensers so that held everyone up. Not enough tables so people waiting to be seated. Overall the breakfast serving fascilities are far to small if the hotel is at capacity. August 28, 2014
Rated 4.0 out of 5.0 by Pleasant stay Comfortable room, busy breakfast well managed, good location August 28, 2014
Rated 1.0 out of 5.0 by Average and less Very small rooms but clean. Common areas cannot hold for the capacity of the hotel, you end up queueing for dinner, breakfast as you were at school, university canteen; expensive food and poor quality. August 28, 2014
Rated 4.0 out of 5.0 by Reception staff could be more polite A good hotel for location, room cleanliness, value for money The problem is the reception staff are rude and don't listin to the customers Even giving out false information August 27, 2014
Rated 4.0 out of 5.0 by It's our 4th stay here, good value, very clean, we will be back again next August There is now free wifi in the hotel, it is very slow couldn't down load any emails that contained any pictures, NEEDS INPROVING. August 26, 2014
Rated 4.0 out of 5.0 by convenient position good service A very pleasant hotel in convenient position for M27. Comfortable clean rooms and very soundproof. Breakfast was excellent in an attractive dining area. August 25, 2014
Rated 4.0 out of 5.0 by Family Friendly Great location for Peppa Pig World. It seemed that most people staying at the hotel were visiting it. Breakfast queues are awful as the breakfast area is tiny but it's fine if you're not in a rush. Staff at the hotel were very pleasant and helpful. August 25, 2014
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