Rated 5.0 out of 5.0 by Dippy Great hotel
Nice room comfortable bed clean.. Staff helpful.. Great breakfast
March 19, 2013
Rated 4.0 out of 5.0 by Richie22222 Great all round experience
Have no complaints and felt very well looked after. As i spent most evenings in the bar (as you do) the two lovely ladies, Elena and Laura, were friendly, smiling and a credit to your hotel (hello girls!) . Should also mention the efficientness of the reception staff and the rest of the bar staff. Breakfast was good and varied so how can anyone complain is beyond me! Thanks to all.
March 14, 2013
Rated 4.0 out of 5.0 by S9ele Recent stay
Nice modern hotel free plentiful parking. Reception staff a little stern on check in.
March 12, 2013
Rated 4.0 out of 5.0 by Kavvy08 Disabled parking, workmen at breakfast
Obstructed access to and from disabled parking spaces, each night of stay, due to vans and cars, parked overnight, alongside the hotel conservatory where there are no marked parking spaces, directly opposite to the disabled parking spaces..
It is off putting, at breakfast, seeing workmen who have been staying overnight at the hotel, come in to breakfast in their dirty work clothes. This is not acceptable; the dirt gets transferred to the chairs that they use and then some unsuspecting hotel guest gets it on them if they use the same seat. The workmen should wear clean attire to breakfast. They can change for work before leaving the hotel.
A varied cooked breakfast each day would be appreciated by guests. Tomatoes, tinned or fresh, fried or poached egg instead of beans and scrambled egg every day.
March 12, 2013
Rated 5.0 out of 5.0 by Chiara1421 Excellent service and accommodation
We stayed overnight at this hotel in order to help move our elderly parents from their home of 48 years into a sheltered housing flat. We were so impressed by the accommodation, accessibility, food quality and members of staff that we booked them into the hotel for two nights later in the week whilst the removals were taking place.
Our parents are in their late 80s, frail and need rollators to mobilise. They had a variety of needs outside the norm but staff rose to the challenge admirably. Moving home at any age can be very traumatic and ensuring that they were kept warm, safe, well-fed and reassured was paramount.
Our family is very grateful for the kindness and support given by the staff members, who ensured that all their needs were met and helped them during this very difficult transition period. special thanks go to the young man from Germany who made my mother-in-law feel particularly welcome.
We usually stay at a four star hotel in Southampton when we visit but were so impressed that we will stay here in future - your scrambled egg is far superior! Many thanks and look forward to our next stay with you.
March 12, 2013
Rated 2.0 out of 5.0 by jack49 THis is a franchise and it shows
One of the questions HI always ask is were you recognised as a Priority Club member. Not at this location. The cost for wifi was expensive and this was justified by the unsmiling girl at reception as we are a franchise, no apology just take it or leave it. Food was Ok, certainly no more than that., the guys at the bar taking my order were completely uninterested, indeed gave the impression I was interrupting their conversation, though the waitress was excellent. Will not stay there again.
March 11, 2013
Rated 5.0 out of 5.0 by mrsu just like home
we have stayed many times it is so clean and quiet staff very helpful
March 10, 2013
Rated 4.0 out of 5.0 by 2kids1dog Chef really helpful with dietary needs
I need gluten free food as I have Coeliac Disease. While the front of house staff were a bit unsure, the Chef came out to see me and was really helpful with advising me about what I could eat from the dinner menu. He also gave advice on what would be suitable for breakfast for me the next day. Thank you.
I had a comfortable and relaxing stay with my family.
March 8, 2013
Rated 3.0 out of 5.0 by Sinbadnpg Good Hotel. Poor Service
This hotel is nice and clean and well located. The rooms are reasonably sized but the service is poor, especially if you are a priority member. they do not appear to recognise you as a member nor do you receive any of the benefits of being a member. I ama Platinum member and was made to wait 10-15mins when checking in. As a member it should be express checkin. Not at this hotel and this isn't the first time either so i know its not a one off.
March 7, 2013
Rated 4.0 out of 5.0 by dew50 Average stay
Nice hotel, quick check in. Food was nice, but not enough choice for evening meal. Couldn't get a constant wifi connection in my room or anywhere in the public areas, with either 02 or Virgin. Breakfast choice was reasonable, included bacon where most others I've stayed in only have hot sausage and scrambled egg. Kitchen staff were very loud, and could be heard clearly in the breakfast area. Swearing at each other and argiung. Check out was very slow, even though there was only 2 guests in front of me, and 2 members of staff on reception. I told them about the swearing, and a family moving to the other side of the breakfast area, as they had 2 young children. They said they would pass the comment on the the Manager. I think I would choose 1 of the other Southampton hotels on my next visit.
March 6, 2013
Rated 4.0 out of 5.0 by Bazza4D Good service but should not charge for WiFi
In general i enjoyed my stay at the hotel. However, a big hotel chain like Holiday Inn should not charge guests for WiFi. £10.50 for 24 hours is unacceptable, but when you have work to do you have no choice but to pay for these charges as you need access to the internet.
March 6, 2013
Rated 5.0 out of 5.0 by Liz55 Excellent overnight stop
Large comfortable room with excellent facilities. Good breakfast.
March 4, 2013
Rated 5.0 out of 5.0 by poppey Home from Home!
I always enjoy staying at this Express Inn when passing through Southampton. Staff are always pleasant and willing to go the extra mile (including (Brian). Breakfast is usually good, with great variety. Some extra evening veggie dishes would be nice, though.
Having stayed recently at a couple of full Holiday Inns I have to comment that neither matched this Express. Perhaps IHG should review their criteria.
March 1, 2013
Rated 4.0 out of 5.0 by Viggy Comfortable bed and good service
Hotel is fine as conveniently located next to office. Pretty basic standard, but was clean and staff were welcoming.
February 28, 2013
Rated 5.0 out of 5.0 by Vic55 lovely family room
great room, lovely and clean, staff friendly, great choice of food at breakfast, would definitely recommend.
February 25, 2013
Rated 3.0 out of 5.0 by monty17 VERY CLEAN HOTEL
Only critism was that there were only 2 tea bags left in our room and only 2 milk tubs...enough basically for a cup of tea each.
We also found that the bar prices were very excessive
Other than that the staff were very friendly and helpfull and our room was very comfortable and clean.
February 20, 2013
Rated 5.0 out of 5.0 by HedgeEnders Well thought out organisation at busy breakfast time
Although we have stayed here before, on this visit we were particularly impressed with the helpful and efficient way members of staff were able to keep the queue moving at the busy breakfast period by asking, while we were getting drinks, whether we required toast and then providing us with it very promptly. In addition to this, the tables were constantly being cleared and cleaned making the whole atmosphere of the restaurant welcoming and attractive. This really does make a difference! Well done.
February 18, 2013
Rated 5.0 out of 5.0 by Choosy Good value for money
We have stayed here several times before and would highly recommend it. It is a no 'frills' accomodation but has everything you require for a comfortable stay. It is very clean and welcoming and the staff are always polite and helpful.
February 18, 2013
Rated 5.0 out of 5.0 Would stay again!
This is an excellent hotel. We have stayed in many Holiday Day Inn hotels and this was definitely one of the best. My husband is in a wheelchair therefore travelling and staying in hotels is not easy. However, at this hotel we found to our delight that on arrival after a long journey, we could have a good meal on site, retire to a very nice room, sleep well in a very comfortable bed, have a good breakfast...all at a very reasonable price. What more could you want? Another couple of nights maybe?
February 15, 2013
Rated 4.0 out of 5.0 by freddie987 Excellent service well positioned - great staff
Overall brilliant - service and the staff were great - I was particular surprised by the quality of their evening meals which were great value. The only negative I did have was the quality of the mobile phone signal. In the hotel it was very poor - as soon as you stepped outside the front entrance it was perfect. Whether the hotel wanted you to pay for their wifi which I don't have a problem with but to have such a poor signal (o2) as soon as you stepped inside the hotel was a real negative. But as for everything else - top quality..
February 14, 2013
Rated 2.0 out of 5.0 by umar Go find better place
No mobile reception, so no internet
Only chargeable WiFi available £10 per 24hours
room service and overall hotel condition is fine
But facilities in form of mobile communication and internet are like living in cave.
I will better find anyother place than this.
February 11, 2013
Rated 5.0 out of 5.0 by Freebee Always first class
We have stayed at this hotel on numerous occasions and have always found it to be first class for cleanliness, staff, service, food and rooms. Cannot fault this hotel at all. The downside is that it is to close to Marks and Spencers. (Ha)
February 10, 2013
Rated 5.0 out of 5.0 by Dissboy Business budget
I have stayed in this hotel before and always find it reasonably priced, comfortable and convenient.
February 5, 2013
Rated 4.0 out of 5.0 by nickm I recommend this hotel
I stayed at the holiday inn express at Southampton M27, Jct.7 for several days and I can recommend it as as place to stay.
Excellent staff, good food and a relaxing place to stay.
February 5, 2013
Rated 4.0 out of 5.0 by benham3160 Not bad at all
Traveling around a fair bit, I've come to expect much the same from most of the generic budget chain hotels, however I was quite surprised by the stay I had recently at the Holiday Inn Express Southampton.
Check-in was speedy and polite (I believe the young ladies name was Louise?) and the room was comfortable - only thing is that I'm not a fan of lifts and couldn't find any obvious way of taking stairs from the ground floor to the third floor.
Breakfast was the usual affair but nicely presented, I had an evening meal in the hotel one night which was hot and surprisingly tasty, albeit quite expensive for essentially a sandwich.
Would recommend this one.
February 4, 2013
Rated 4.0 out of 5.0 by Su17 Value for money
i have stayed at many Holiday Inn Expresses and this one is just as good as all the rest, very modern and stylish looking, excellent free parking, the room was comfortable and both the bathroom and bedroom immaculately clean. Hotel was easy to find.
February 4, 2013
Rated 4.0 out of 5.0 by Pete1510 Would use again
A very nice Hotel and conveniently situated to the M27, very quiet and clean.
January 24, 2013
Rated 5.0 out of 5.0 by hadley1612 Excellent in all aspects
The best Holiday Inn I've ever stayed at. Immaculately clean in all areas. Recommend to anyone at the price.
January 23, 2013
Rated 5.0 out of 5.0 by CRIP ANOTHER GOOD HIE
once my sat nav got it right i started a good stay good service nice and clean -
January 19, 2013
Rated 3.0 out of 5.0 by aterac Buffet Breakfast Poor
Very poor choice for buffet breakfast and what was available was obviously of cheap quality. Very disappointed.
Room itself was modern and comfortable though.
January 17, 2013