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Rated 4.1 out of 5 by 495 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel Really clean hotel with friendly helpful staff. Beds very comfortable and rooms spacious. Free Wifi was slow and sometimes did not work at all. Mobile signal for EE was poor. As we had a 1 year old baby a bath would have been better than a shower for us. Would recommend! June 29, 2014
Rated 3.0 out of 5.0 by Reasonable quality, but the duvet was too hot We've stayed before and it's a good location for us. Everything was good, apart from the duvet - I ended up taking out the inner part and just using the cover. June 28, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express M27 Jct 7 The accommodation was excellent, the food was good. Booking in needs to be changed - unfortunately the man was not English so difficult to understand - did not give us a key number to leave the hotel. I know you have extended the hotel but have not extended the buffet facilities. Two coffee machines were not working efficiently. Milk was provided by separate containers. Hope you read this review would not like to see the hotel close June 27, 2014
Rated 5.0 out of 5.0 by Fantastic Holiday Inn Express Stayed at the hotel on Saturday 21st June for the second time. The holiday inn express is a fantastic hotel. The staff, room and lounge area are perfect. We love the complimentary breakfast too! All in all a great stay, looking forward to the next weekend stop over. June 26, 2014
Rated 1.0 out of 5.0 by Property left in room was not returned to me Very disappointing, I left my phone charger in the room and didn't get to return to the room to collect it as my meeting over-ran and I had to go to the airport when I emailed the hotel to claim it and have it returned they stated that it wasn't found. I will never stay here again. June 26, 2014
Rated 1.0 out of 5.0 by maintenance issues and poor customer service When we arrived at our room we noticed a small puddle around the  toilet pedestal, but thought it may have been down to it being cleaned before arrival and hadn't dried properly. However when we returned to the room 3 hours later to get our 2 small children ready for bed, we found that the water on the floor was considerably worst and was rather a large puddle which resulted in our 2 year old daughter slipping on the tiled ceramic floor. We called to reception to inform them the toilet was leaking by now the time was 8pm and  we were wanting to shower them and put the children to bed. A staff member came to the room and said there was no one there over the weekend to fix it as the maintenance team do not work weekends, and that he would mop it up and see if we could change rooms. He returned 25 mins later he said no rooms were available so he would clean it up as best he could before disappearing again to get towels etc. On his return a further 15 mins on he managed to tighten a screw and hope he'd stopped the leak and left towels around the floor incase it was still leaking. Unfortunately for us our children were over an hour late for there bed, overtired and we still needed to wash them and settle them. the leak was still there the following day, on our return in the evening the cleaners had been in and all the towels had been removed but the leak was not fixed, there was water all over the floor again, we mopped it up ourselves as we wanted to settle the children at a reasonable time, which we should be able to do with no interruptions when booking a weekend away. We reported that we were unhappy about this situation on departure the following morning, but the receptionist did not seem interested. On removal of the duvet and pillow case covers ready for the cleaners we also found urine stains on the children's duvet, which if we had noticed beforehand we definitely would have not let them use it and complain straight away. We have contacted IHG directly since our return and there response was, thank you for informing us and we will pass your comments to the hotel. Not much of a response for the issues we experienced on our small break with them. June 25, 2014
Rated 1.0 out of 5.0 by M27 southampton I recently stayed at the M27 Jct 7 in Botley Road in Southampton and I was NOT impressed at all, the room was meant to be a family room, yes it had two beds which were very close together with a table and chair in the room (which you could not use because it was pushed up against the second bed), there was no wardrobe apart from one little rail, at breakfast I had to share the room with ANTS running around near my table, the chair was wet, and whilst I was looking out of my room window I noticed what I thought to be a rabbit running away from the restaurant area but this turned out to be a RAT, so no I do not recommend this hotel June 24, 2014
Rated 5.0 out of 5.0 by Great value. Staff were friendly and helpful. Room was comfortable and clean. I will definitely stay here again. June 23, 2014
Rated 5.0 out of 5.0 by Great service and comfortable bed On our arrival was greeted by polite staff who checked us in very quickly and when we got to our room it was lovely and very clean too. Had a great nights sleep and breakfast in the morning was lovely with lots of choice too. Would definitely go again. June 23, 2014
Rated 2.0 out of 5.0 by Unusable wifi and no mobile network The hotel offers free wifi for guests, but this turned out to be a very weak signal throughout the hotel, which was incapable of supporting either my mobile phone's requirement (which was minimal) or that of my laptop. There was also no network coverage at all for either my work or personal mobile phones, which are on two different networks. The room itself was clean and well presented. However, there was no plug socket located within reach of the mirror in the room, making it difficult to use my own hairdrier, and the one provided was fairly inefficient. I had a few other minor problems with my particular room, of which I was going to leave details on the room questionnaire, but this had already been completed by a previous occupant, including their personal details. The evening menu is limited, and the food was hit and miss - I ordered the same meal as my colleague and there was a considerable difference in quality between the two. The breakfast menu is slightly more varied, but one coffee machine was out of order. There was a limited choice for certain dietary requirements, although I never asked if there was an alternative, so there may have been. The staff were polite and friendly, and the hotel covers basic needs. I would suggest this hotel is suited to someone looking for a place to stay on a short term basis, for reasons other than business. June 23, 2014
Rated 2.0 out of 5.0 by No internet! Everything was going great on my four day stay when the last day the WIFI in the hotel broke down. This has happened to me in other hotels but usually the problem is rectified within a couple of hours. Unfortunately at this Holiday Inn the problem persisted for more than 12 hours. Since I was on a business trip and had to send and receive important documents this was a big inconvenience. I must say that especially the night manager tried to help but none of the solutions she had recommended were viable options. June 22, 2014
Rated 5.0 out of 5.0 by Modern Hotel, everything was OK Modern hotel, good rooms, a bit difficult to find with the navigation system of the car, so make sure you look up on google maps... Food at the bar was good, but we were not contempt with the very very little amout of pasta on the plate from the children´s menu. June 22, 2014
Rated 5.0 out of 5.0 by Best Ever Holiday Inn Express We only stayed two nights but were extremely pleased with the quality of the food provided by the restaurant both for dinner and breakfast. As expected all other aspects of this hotel were of a high quality. June 22, 2014
Rated 5.0 out of 5.0 by lovely Hotel Friendly staff, comfortable bed. Very clean and tidy. Stayed for one night after travelling back from New York, Slept like a log. Highly recommend. June 22, 2014
Rated 2.0 out of 5.0 by Didn't seem usual HI Express standard Check in seemed chaotic, check out had just one person trying to cope. Bed was uncomfortable and breakfast coffee and cooked offering we felt was poor. We requested a ground floor room several weeks before arrival but were given the furthest room possible from the reception. Told management and were offered just a cursory apology. We will probably return to the alternative HI Express next time we stay in Southampton. June 21, 2014
Rated 1.0 out of 5.0 by Rooms not cleaned and unsatisfactory food being served When we arrived the hotel looked for nice, checked in quickly and receptionist very pleasant. Entered the room to find maltesers on the floor evidence that the room had not been cleaned. When we went down for food, not much choice for vegeterians so I ordered a pizza £9.50, when the pizza arrived it was a cheap frozen pizza which tasted disguisting. When I spoke to the waiter, he shrugged his shoulders and advised it was fresh, when I challenged the same, he was very rude. Manageress came and advised the pizza was frozen the toppings are fresh!!! If I wanted a poor pizza I would have gone to a take away. She did offer to change the meal however there was very little options and I wasnt convinced by the quality of the same and asked for a refund, I was then told the refund would take 2 days to process!!! REALLY! The then started to come across very condasending and I had to ask her to leave us alone.I was told the refund would go back to the card I paid on, however they refunded it to the card I paid for the hotel with! Definateley wouldnt stay here again! June 20, 2014
Rated 4.0 out of 5.0 by questionnaire too long Better pillows. Better bread at breakfast. Much shorter questionnaire. June 19, 2014
Rated 4.0 out of 5.0 by Value for money Very happy with our stay staff were very helpful . Good was good only problem was the window when you opened it you could not shut it properly and being on the 3rd floor thought it was a bit dangerous for small children June 19, 2014
Rated 4.0 out of 5.0 by Lovely hotel A lovely stay and everything as one would expect from a holiday inn express. The addition of bacon to the breakfast was really appreciated. The only downside was that their was a long queue at breakfast but this was only due to the hotel being busy. June 19, 2014
Rated 3.0 out of 5.0 by Poor Service at the Bar Please all guests do not take a free drink at this hotel as you will be shocked at what they will offer! June 19, 2014
Rated 4.0 out of 5.0 by Good clean room and staff friendly. Good clean room, staff friendly and approachable. Only disappointment was breakfast not up to the standard that the hotel portrayed. However, excellent value and would recommend. June 19, 2014
Rated 5.0 out of 5.0 by Highly Recommened Really impressed with whole stay. Staff were great, food wonderful and bed was amazingly comfortable had best nights sleep ever. June 19, 2014
Rated 3.0 out of 5.0 by Improve staff attitude please This was our second visit and we were disappointed again. The bar and breakfast staff seem to do the minimum required and even that is a little begrudging. There was a lovely guy on the front desk late at night, we could hear him helping and providing loads of information to late arrivals. The receptionist who greeted us and who checked us out was okay but not warm and friendly. If it could have been met by the "late shift" we would have felt a lot more comfortable and welcomed. The cleaning staff were nice and kept the place lovely. June 18, 2014
Rated 5.0 out of 5.0 by Quiet hotel with great service Excellent value for money. Staff were extremely helpful and friendly. Great location and hotel was extremely quiet so we all had a great nights sleep. Good evening meal and breakfast. Would highly recommend. June 18, 2014
Rated 5.0 out of 5.0 by I The staff in the hotel were very friendly and polite. The room was very comfortable and clean. Excellent value for money. Thank you for making our stay enjoyable. June 18, 2014
Rated 5.0 out of 5.0 by Relaxing after delivering friends for cruise ship Had very good facilities at hotel with very good internet connection which is at long last free to guests. Breakfast was good as well considering it was very busy in the morning and did not run out of food etc. June 16, 2014
Rated 2.0 out of 5.0 by Very Average The rooms are clean and spacious enough however the food is terrible and very over priced. The WIFI is free but it kicks you off very often and you get absolutely no signal throughout the whole building. Will do my best to not have to return. June 16, 2014
Rated 4.0 out of 5.0 stay and park this hotels stay and park service is fantastic value and very easy to use when going on a cruise!! June 15, 2014
Rated 1.0 out of 5.0 by Smelly room Although we have stayed at this hotel many times.we were very disappointed to be given a room directly above the kitchen extractor fan.Consequently the room smelled the whole night. We had to move our clothes and leave them in the car to avoid them being contaminated with the smell. We will look for other accommodation next time in the area June 15, 2014
Rated 5.0 out of 5.0 by Clean and comfortable A welcome one night stay at this well cared for hotel. A spotlessly clean, modern room awaited us. Fitted out with every thing that we needed for our stay. A choice of pillows and comfortable mattress. Attentive and helpful staff. Secure free parking at the front of the hotel was a bonus, June 13, 2014
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