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Rated 4.0 out of 5 by 599 reviewers.
Rated 4.0 out of 5.0 by Easy access to Southampton The position of this hotel is ideal for us when visiting our Great Grandsons in Southampton. It also gives us the opportunity to explore the immediate area and Portsmouth is not that far away. September 5, 2014
Rated 2.0 out of 5.0 by Power cut and lack of apologies!!!! Power cut and a poor breakfast! Room was clean ,however we had booked 2 rooms and wanted them situated next to each other but this requirement wasn't met.We asked when we went to the rooms but they then said it wasn't possible. September 4, 2014
Rated 4.0 out of 5.0 by Great hotel in a great location Great hotel, great location without noise, friendly and helpful staff, very good services, fast wifi connection to the internet, The only dowsides are that the rooms are not suitable for a family of 4, they are too small for that. Breakfast options were great but not for vegetarins. The room also didnt have a wadrobe making it difficult to store the clothes comfortably, otherwise its a good hotel for an express. September 4, 2014
Rated 1.0 out of 5.0 by Terrible staff Rang to book. They can hardly understood me, keep transferring me to one another. I am a foreign person living in UK, but please send them to English classes. Very poor. But actual room very good as always and very good breakfast. September 4, 2014
Rated 4.0 out of 5.0 by Comfortable but problems with breakfast A good comfortable stay. The only downside is the breakfast. Firstly, there is quite a limited choice. Secondly, the layout is poor and leads to a long queue for hot breakfast at peak times. While we queued for 15 minutes, the waitress cleared our table so we had to wait for another table to become free once we had our hot food. On our second morning we got up earlier and went to breakfast at 7.15am which was fine, but I noticed the queue again when we checked out. Everything else is fine - convenient location, friendly staff, nice room, complementary newspaper. If you have an evening meal, the food is good enough and has an Indian menu in addition to the normal one. However, the food is very overpriced eg £13 for a curry. There is an Indian restaurant just 5 minutes drive away in Botley. September 4, 2014
Rated 4.0 out of 5.0 by Very good value for money Had a really relaxing stay in a very comfortable room. I was very pleased with the service and cleanliness of the room and whole building. September 4, 2014
Rated 5.0 out of 5.0 by Fabulous, Clean and Quiet We have stayed here over the past 5 years and the standard of the rooms is always the same - spotlessly clean, quiet and very comfortable. The staff are friendly and helpful and the buffet breakfast is good. Whenever we need to stay over in Southampton this is always our first choice as there is ample parking and it is easy to get into Southampton centre. September 3, 2014
Rated 2.0 out of 5.0 Not worth the money I always thought the holiday inn expresses looked so lovely I couldn't wait to stay there however it was very basic to say the least the breakfast was horrid it there idea of a full English is bacon sausage beans and scrambled egg that had been sat out forages the fruit was rotten and there were no items for children at all not even appropriate cups etc I will not be coming back September 2, 2014
Rated 4.0 out of 5.0 by Comfortable and good location I stayed here on business and I couldn't have asked for a better location as I was working at The Ageas Bowl September 2, 2014
Rated 5.0 out of 5.0 by Lovely and clean Great quick service from reception staff. Rooms very clean. Beds comfortable. Breakfast is ok but they ran out of things quickly and took a long time to replenish them. Overall a pleasant stay. September 1, 2014
Rated 4.0 out of 5.0 by Overnight pre-cruise stay Booked through RAC in a package with Stress Free Parking. Good location for cruise terminal in the morning. Comfy room. Staff great, printed out a route to port for me. Hot buffet breakfast. Recommended as was the parking at Stress Free Parking / Parking4Cruises. September 1, 2014
Rated 5.0 out of 5.0 by great friendly service All good. Breakfast was nice just the sausages were over cooked and the bacon wasn't crispy. Also I would suggest hot chocolate sachets in the rooms. Would stay again. Thank you August 31, 2014
Rated 5.0 out of 5.0 by Nicer than expected. Very clean and friendly. Friendly, helpful staff. Very clean room. Family room was a double bed and a double sofa bed which was ideal for us as we are a three but our friends whom we went with and have an older son & daughter found this a problem. Breakfast had more choice than we expected which was a pleasant surprise. Overall a very nice stay. If we had to comment on anything negative would be lack of staff / understaffed at breakfast which led to cutlery/cups/glasses and sometimes food not being topped up or replaced at times. August 30, 2014
Rated 5.0 out of 5.0 by mr hunter Unable to get mobile phone signal in hotel also long wait for food at evening meal not great choice August 30, 2014
Rated 5.0 out of 5.0 by Everything was fine Stayed Sunday to Friday, room service everyday was good as well, breakfast was good went at different times of morning no major problem food topped up well good variety, most staff service with a smile,good link to motorway,local food shops,supermarket,retail park all within a few minutes drive or if you fancy a walk maybe 10 -15 minute walk,Southampton town centre about 15 minute drive, no major problem would recommend it's just fussy people with negative comments. August 30, 2014
Rated 5.0 out of 5.0 by Comfy night's sleep This is ideal for an overnight stay. We 've stayed twice this month there. Staff are very courteous. The rooms are really clean and quite spacious. Beds very clean and comfy. Very easy to access and excellent value for money overall. The one down side is fairly long queue for breakfast but quite good variety and choice of breakfast items and staff friendly and welcoming. We d definitely stay here again. August 30, 2014
Rated 4.0 out of 5.0 by Clean and value for money, good location Hotel is well maintained, staff are friendly and helpful, room layout is well designed, compact but comfortable. Location is good for visiting Paulton Park, about 30 mins away and New forest. Hotel feels more suitable for business travellers rather than families. There is no drawers in the room rather than a few shelves. There is no body lotion and shower cap supplied. Breakfast time is very busy between 8 and 9 could be long queue for table and food. There is no fridge in the room, but you can ask front desk to store anything needs kept cold. August 29, 2014
Rated 5.0 out of 5.0 by Very clean Service was excellent. A query on the booking was cleared up quickly. Reasonable breakfast August 28, 2014
Rated 4.0 out of 5.0 by good but could be better All good , except breakfast layout. Area too small for numbers of guests and not enough room between refrigerated area and hot bar therefore everyone had to join long que even if you only wanted a roll which was at the end of the breakfast bar. Not enough drink dispensers so that held everyone up. Not enough tables so people waiting to be seated. Overall the breakfast serving fascilities are far to small if the hotel is at capacity. August 28, 2014
Rated 4.0 out of 5.0 by Pleasant stay Comfortable room, busy breakfast well managed, good location August 28, 2014
Rated 1.0 out of 5.0 by Average and less Very small rooms but clean. Common areas cannot hold for the capacity of the hotel, you end up queueing for dinner, breakfast as you were at school, university canteen; expensive food and poor quality. August 28, 2014
Rated 4.0 out of 5.0 by Reception staff could be more polite A good hotel for location, room cleanliness, value for money The problem is the reception staff are rude and don't listin to the customers Even giving out false information August 27, 2014
Rated 4.0 out of 5.0 by It's our 4th stay here, good value, very clean, we will be back again next August There is now free wifi in the hotel, it is very slow couldn't down load any emails that contained any pictures, NEEDS INPROVING. August 26, 2014
Rated 4.0 out of 5.0 by convenient position good service A very pleasant hotel in convenient position for M27. Comfortable clean rooms and very soundproof. Breakfast was excellent in an attractive dining area. August 25, 2014
Rated 4.0 out of 5.0 by Family Friendly Great location for Peppa Pig World. It seemed that most people staying at the hotel were visiting it. Breakfast queues are awful as the breakfast area is tiny but it's fine if you're not in a rush. Staff at the hotel were very pleasant and helpful. August 25, 2014
Rated 4.0 out of 5.0 by Great value for short leisure brak Great value and you know what to expect at Holiday Inn Express. It was used as a base to local excursions and was just what we needed for the family as we weren't in the hotel during the day. The only extra thing would have been to use the leisure facilities at the independent leisure centre for less than £10.00 per person ( we were a family of 4) August 25, 2014
Rated 3.0 out of 5.0 by Couple of things stopped us from having 5 star experience. We were welcomed in the lobby with friendly faces behind the counter, who got us checked in quickly and professionally. The room was adequately spacious for the three of us and very comfortable. Breakfast was great with plenty of variety. Only things that let the experience down was firstly, the wifi connection. Albeit a free service, it was practically unusable for myself and my partners iPhones. Also, we found some women's underwear underneath the bed from a previous client. Which left us wondering what else could have been missed, with regards to cleanliness. Otherwise, a lovely couple of nights that we would return to the Express again. August 24, 2014
Rated 5.0 out of 5.0 by great for 1 or 2 nights Have stayed here on a number of occasions and find it very good -only real criticism is the poor selection of alternative meals in therestaurant of an evening. More variety of meat/fish dishes with veg or salad would be welcomed August 24, 2014
Rated 4.0 out of 5.0 by Value for money An excellent spot to stay for one or two nights and visit local places of interest such as Portsmouth Dockyard. Our room was clean and offered suitable facilities for two small children, grandmother and mother at an excellent price Breakfast and evening meal were of good quality although the preponderance of small children at breakfast due, we now know, to nearby Peppa Pig World, was a little off putting due to much food everywhere although staff worked very hard to clear up quickly. Our only problem was finding the hotel from the M27, a few signposts would have been much appreciated! Overall we would go again and recommend to others. August 23, 2014
Rated 3.0 out of 5.0 by Strange stay We have stayed at this hotel before and have always enjoyed it however on this occasion it did not quite live up to expectations. We booked a double room and on arrival a member of staff had to check to see if the room was available. We were then given a key to a disabled room complete with a wet room which was very strange as neither of us are disabled. We know the hotel was busy but it felt like we were just given any available room instead of what we had booked. August 21, 2014
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