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Rated 4.0 out of 5 by 637 reviewers.
Rated 4.0 out of 5.0 by Great service and friendly staff All staff offered friendly and professional service from moment I arrived to when I left. The evening meal was delightful - chicken wrap highly recommended - helped down by delicious glass of wine. Sleep review low due to personal health reasons and no reflection on facilities provided. Will definitely visit again if in area. October 21, 2014
Rated 3.0 out of 5.0 by Hotel has slipped in standard This used to be a very good Holiday Inn Express but as a Platinum member I was offered free wifi which didn't work. I booked a smoking room and was advised a day before arrival that the hotel no longer provides smoking rooms. No problem but as there was a non-refundable deposit I was very, very disappointed by the lack of concern that some people do smoke and some have to work all evening too so popping in and out of the hotel for a quick puff is not on my stay agenda. The food was abysmal...rice was as dry as if it hadn't been cooked at all, the chicken was a steamed piece covered in an undescribable sauce. The salad was out of a packet....what else.... October 18, 2014
Rated 4.0 out of 5.0 by Very pleased with the service. Requested a downstairs room due to osteoarthritis and this was waiting on our arrival. We had a meal and 2 breakfasts in our stay. All good and the staff did a great job clearing up with a large number of guests particularly on Saturday night. Some staff seemed to work all hours but they were always very pleasant. The one blemish was that access to the free Wi-Fi for Priority Club members was not as simple as in other HIs. October 17, 2014
Rated 4.0 out of 5.0 by Business stay Found hotel easily and it was convenient for my local stay. Only issues were ceiling was stained from a flood from the floor above and pillow a little uncomfortable. Room was ok and services was very good. October 17, 2014
Rated 3.0 out of 5.0 by bedlam breakfast Very busy morning and staff coped well but layout not very good or needs to be a little larger,having to dodge folks to reach certain items I.e. cutlery, cups for tea which was in a very tight corner! Limited hot food get real eggs, tomatoes and a larger plate. Need a hook on back of bathroom door. Security on exit barrier needs to be on opposite side to avoid oncoming traffic. Expensive bar and no lemonade, dry martini made with 7up does not work and at £4.96 market research needs looking at with bar training required. October 16, 2014
Rated 4.0 out of 5.0 by Ideal stopover. I stayed for just one night before a meeting in Southampton. Really appreciated the clear directions on the website which made the hotel easy to find. The only drawback was that I was woken very early by pouring rain which made a very echo-ing sound on the roof - but the weather is hardly the fault of the hotel. Everyone very friendly and helpful. I would stay here again. October 15, 2014
Rated 4.0 out of 5.0 by Great service and excellent clean rooms The hotel was very comfortable to stay at. The rooms were quiet and extremely clean and the staff were always friendly and accommodating. I would not hesitate to stay here again. October 14, 2014
Rated 3.0 out of 5.0 by Food Poor quality food. Competing in the budget hotel segment so don't expect anything special. Hotel situated next to the Rose Bowl, and surrounded by retail parks. No alternative eating/drinking venues within easy walking distances except pizza October 13, 2014
Rated 5.0 out of 5.0 by reasonable stay but very noisy! sounded like a herd of elephants at 3am running up and down some stairs! somehow very noisy at early hours of the morning but that aside, our stay was fine. breakfast was good, nice atmosphere and clean and our room was clean and spacious. October 10, 2014
Rated 3.0 out of 5.0 by Great if single but seriously small double beds! Overall this property does as it says on the tin. Don't expect frills but you can try and expect cleanliness, good bar, nice staff and, great parking right outside the front door. Prices are a little high and other 'budget' style properties are comparible and, sometimes better. Don't even try the water tasting scrambled eggs and, ignore the smoke path to the entrance door ... Once you're inside, it's fine. October 10, 2014
Rated 5.0 out of 5.0 by Excellent location for M27 access but far enough away that there is no noise Smart, modern & comfortable..absolutely spot on facilities, set away from the motorway in its own grounds.. everything you need & spec room & a comfortable hotel bar, excellent breakfast.. perfect for a holiday or business stay..will definitely use again.. Away from the main towns, giving the advantage of not getting caught in the traffic the following morning.. October 8, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable stopover We stayed one night before getting the ferry from Portsmouth. The reception was efficient and Irene was especially helpful in printing out the directions to the Jolly Sailor pub. Our room was comfortable and the breakfast exceeded our expectations. October 8, 2014
Rated 2.0 out of 5.0 by Wouldn't choose again Wasn't recognised as a platinum IHG Member on check in, so missed out in a welcome drink, snack, points, newspaper etc. the free wifi is slower than a one legged dog. Also normal mobile signal us absolutely terrible at the hotel. On a positive it's modern clean and has lots of free parking. October 7, 2014
Rated 3.0 out of 5.0 by Reasonably priced accomodation Staff at reception helpful, room as you would expect for a budget hotel small but adequate. Breakfast was quite poor, both espresso machines were not working and restaurant staff seemed not to understand and inefficient. Booked this Hotel as competitively priced and location not bad. October 7, 2014
Rated 2.0 out of 5.0 Highly Unlikely I will be back You pay for a Holiday Inn Express and get less. My expectations were certainly not met. Broken Remote Controls. Windows That Did Not Close in the Bedroom - Resulting in noise from smokers outside Dreadful speed of the Internet, constantly booting you out This is NOT a business friendly hotel. Internet is vitally important for business men. This was not possible during my stay. I would not recommend this to anyone October 7, 2014
Rated 4.0 out of 5.0 by Poor internet and platinum member benefits Internet was so poor dont bother to use it any more Offer of small complimentary cheap glass of wine is an insult October 5, 2014
Rated 1.0 out of 5.0 by No response to complaint This hotel is normally good value and we use it a lot. The receptionist who checked us out did nothing about our complaint and didn't seem to care. October 2, 2014
Rated 5.0 out of 5.0 by Clean, tidy, comfortable and welcoming The Holiday Inn Express just off the M27 is an ideal pied-à-terre for exploring Southampton and further afield, the New Forest. The standard of accommodation is first class with a friendly, welcoming and helpful staff. For Cricket lovers, many of the rooms look out toward the Ageas Bowl, for which this Inn is the perfect place to stay. Our room was light and airy, with plenty of space and, unlike many hotel rooms, had a sofa, desk and chair on which to relax or work, rather than having to use the bed. The restaurant is integral to the complex and offers an excellent buffet breakfast and evening meals. September 30, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service We had a excellent overnight stay prior to our cruise, staying at the holiday inn express really got our holiday off to a great start we shall definitely be booking again next year. September 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Quality and Comfortable bed and room and bathroom Excelent WIFI access Great Hotel reception services September 23, 2014
Rated 5.0 out of 5.0 by great service fantastic stay at hotel very clean ,excellent staff ,would recommend to all September 20, 2014
Rated 5.0 out of 5.0 by Very clean Excellent value for money. I was impressed by the friendliness of the staff and patience with all of my questions. I would stay here again, no question. September 16, 2014
Rated 4.0 out of 5.0 by BACON! They had bacon for breakfast, this is huge, what more do you need to know about it? Everything else was standard HIX fare, but bacon makes it all better. I did have a problem with smoke coming in through the room window from people smoking outside the front door. The window needed to be open as there was no air conditioning. That was the only detracting point from an otherwise satisfactory stay. In the end I shut the window and put up with being warm, rather than endure the smell of smoke. I would suggest moving the smoking area away from the front door as an easier solution than fitting air conditioning in all rooms. September 16, 2014
Rated 4.0 out of 5.0 good location quite atmosphere, good location , fair breakfast. very serviceable stuff. clean and quite rooms September 16, 2014
Rated 4.0 out of 5.0 by Very Welcoming Very welcoming at reception and helpful.. Room very clean and comfortable, could do with another 2 pillows. Clothes hanging area good. Quantity of mirrors good to get ready to go out. Lighting could be better for putting make-up on. September 15, 2014
Rated 1.0 out of 5.0 by Awful visit on this occasion - normally good I stay at this hotel regularly and normally my experience is very good and value for money. This stay i was shocked to discover that the price was doubled because of a local boat show which I think is exploitation. As a regular and an IHG Platinum member, I expected better treatment. This was compounded by being put into a smoking room, despite not requesting such a room and not being able to be transferred to non smoking. Despite having the room sprayed to eliminate the vile stench of cigarettes, the room was not enjoyable at all and I slept quite badly. Thankfully (i was told) the smoking rooms are being stopped in the next few weeks. So an uncharacteristically poor visit on this occasion that cost me twice as much. September 13, 2014
Rated 5.0 out of 5.0 by Good clean comfortable hotel This was a very enjoyable hotel to stay at. After a very busy day of cleaning a student house it was great to come back to somewhere that was lovely and clean and felt very welcoming. The staff were very friendly and approachable and you could tell that nothing would be of any trouble if you needed anything. The food was excellent we had both dinner and breakfast and could not fault this at all. Everything was clean and spotless would definately recommend this hotel and would stay again in the future if needed. September 13, 2014
Rated 5.0 out of 5.0 by Great all round Me my wife and 2 kids ( 2 and 4) spent two days at Peppa pig world and after a 3 hour drive to get there we was totally shattered. Stayed in a family room. So we had a double and a sleeper couch. Great fun for the kids. Didn't want to drive anywhere for diner so went to the restaurant were I had a curry and my wife had a burger. Great kids menu. Off to bed and had a great sleep. Down for breakfast were there was plenty food and many choices but strangely only scrambled eggs. But still great. Can't complain. September 12, 2014
Rated 2.0 out of 5.0 by Nice hotel, but not in hot weather or if you want dinner The hotel and staff were very good. The only 2 things that spoiled the stay were; a hot room with windows that would not open more than an inch, with no air conditioning; the quality of food in the restaurant - supposedly spicy Indian food that was absolutely tasteless - like a ready meal that had been in the freezer fro a few years and heated up in a microwave, plus my colleague had a burger that looked great until you cut into it - when it then looked like a slab of the cheapest form of dog food. A shame, since Holiday inn is (or was) one of my favorite chains. September 12, 2014
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