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Rated 4.1 out of 5 by 334 reviewers.
Rated 5.0 out of 5.0 by Great hotel Happy with service of hotel staff, room and food. The only thing I would have liked, was for the person who I checked with before arriving at the hotel from the southampton airport ,to have told me that there were roadworks on the main road to the hotel and I should drive until I reached the diversion sign. As I was unaware of this fact, the sat nav took me on a long round about way and it took me 30 minutes to get to the hotel instead of 10 mins. Having said this, they may have been at a call centre. November 26, 2013
Rated 3.0 out of 5.0 by Gold Status On booking in the staff member appeared flustered he did not acknowledge my Gold Status or offer the normal level of service I normally receive. We were then sent to the wrong room which was embarrassing for both myself & the occupant of the room. On returning to reception the staff member did acknowledge his error but offered only a mumbled apology & reprogrammed the key. This is the first time I have felt let down by the service at a Holiday Inn Express. November 24, 2013
Rated 3.0 out of 5.0 by Position of accessible rooms I had requested an accessible room on the ground floor, as these are usually near to reception and breakfast area. At this hotel they were a long walk from reception so I had t be taken in my wheelchair instead of walking. The breakfast was excellent with plenty of choice. November 24, 2013
Rated 4.0 out of 5.0 by Great stay Room is very comfy, clean and good size. Nice big bathroom. The staff are very service minded and friendly! The breakfast area is stylish and there is a surpricingly good selection of choice of food. Great value without compromising on the quality. November 21, 2013
Rated 4.0 out of 5.0 by Very good traveling position A great position if you are either going to the cricket or traveling onto somewhere else. Very close to the motorway but far enough away to not hear it. The room was a little bit smaller than comparable hotels, bed was good and it was a nice and clean room. Our sleep was disturbed by some youngish kids next door coming in late and (strangely) getting up early 5.30am banging on doors and talking loud. Not the hotels fault at all but still annoying. Overall modern, busy and comfortable good value for money November 20, 2013
Rated 4.0 out of 5.0 by One night stay Easy to find and great location for Peppa Pig World. Unfortunately the entrance to the hotel had several people smoking around it and we had to walk through a cloud of smoke in order to check in. I did mention it to the guy at the check in desk who said he would speak them but the people came back in after finishing their cigarette. Second time to stay at holiday inn and again the bed was uncomfortable and saggy. Choice of hot breakfast items were limited, much more available at the Cardiff hotel. Maybe I'm being picking as at the end if the day it was a reasonable price. November 19, 2013
Rated 5.0 out of 5.0 by Car Park Spaces Overall the Hotel was very good. The main negative from my point of view is the car park, there were plenty of spaces but most midweek nights all the spaces are taken. The BIGGEST problem is how many white work vans that are parked on the car park overnight. You could do with a separate area for these vehicles as the parking spaces are just a standard size, if you get a large van parked next to you it is difficult for you to get into your car, plus there is the chance of damage to your car. November 19, 2013
Rated 5.0 out of 5.0 by Comfortable stay This is a great place to stay - attentive staff, comfortable room and on hand restaurant. Also Wi-Fi, free parking and substantial breakfast. Definitely stay again. November 19, 2013
Rated 3.0 out of 5.0 by Disappointing Room very small and drab. Asked reception if all the rooms were like this (answer, yes!). Was given another room - which was exactly the same as the first ! Quite disappointed, as have stayed at this location before and thought it was one of your better hotels. Breakfast not too bad - tomatoes as one of the choices would have been nice. Staff were very pleasant and efficient, however, considering the room and facilities, would not choose to stay at this particular Holiday Inn again. November 19, 2013
Rated 5.0 out of 5.0 by Great business hotel Good comfortable clean hotel, perfect or business ,. November 17, 2013
Rated 4.0 out of 5.0 by A pleasant stay As usual a pleasant stay in Southampton. From the initial booking in by an efficient Irene through the bar and restaurant experience. Climaxing in the booking out procedure everything was as you would expect and hope it to be for an overnight stay. November 17, 2013
Rated 4.0 out of 5.0 by Efficient comfort. All the services and were delivered efficiently and of the standard expected. The hotel was busy but never felt crowded. The room was clean, comfortable and quiet. My only criticism was that the music in the restaurant at breakfast was rather loud. November 16, 2013
Rated 5.0 out of 5.0 by Great value Good location, good value does what it says on the ton. November 7, 2013
Rated 4.0 out of 5.0 by Convenient overnight stop Located close to motorway this hotel avoids having to negotiate the tricky Southampton streets and is also very close to Aegas Bowl as well as large M & S and Sainsburys. We had a good quiet room on second floor which had the usual HI Express layout and facilities. The breakfast included was quite adequate and the bar prices were not unreasonable. We took the bus into Southampton for a meal and to see a show at the Mayflower Theatre which took 25 minutes each way but enabled us to have some wine with our meal. November 7, 2013
Rated 4.0 out of 5.0 by Could have been better This hotel is well situated for many holiday activities, 15mins fro Poultons Park, similar to Southampton. My major complait is the Bed, it was sprung, you could feel the springs and it did not give any support, I spoke to the reception and they seemed not to be interested and said that is was very new, I do not think so. Both my wife and I had bad back pain in the morning from the poor bed. Apart from that, nice hotel at a good price, a bit of noise at night but I would use it again but I would check the bed first and hope the reception people are different, more welcoming. I was not welcomed as a Gold IHG member at all so bank on any upgrades. November 5, 2013
Rated 5.0 out of 5.0 by WeekendBreak Excellent location beds very comfort able lite bites very tasty good value breakfast choice very good hotel spotless staff very accommodating polite &professional November 2, 2013
Rated 4.0 out of 5.0 by Poor quality Bed Mattress on bed very bouncy very difficult to get a good nights sleep. Cheep beds. November 2, 2013
Rated 5.0 out of 5.0 by Another Enjoyable Stay !st class hotel, very friendly staff and great food, Perfect November 2, 2013
Rated 4.0 out of 5.0 by Free wifi at last! Hurray! Best stay that we have had at this hotel. Free wifi saved me from frequent visits to McDonalds so the children and I could catch up on games, YouTube videos and emails etc. Bacon a choice every morning, even on a weekday and someone on toast duty when it was busy. Cute note highlighting busy times for breakfast. We tried the 'early bird' and the 'have a lie-in' suggestions and missed the queues. Thanks for that. All staff polite and helpful and every light worked without needing to be fixed. One small issue- the heat in our room was overpowering. Even with no heating on, we had to have the window open all the time in order to be comfortable. Perhaps it was because we're hardy Northerners. October 31, 2013
Rated 4.0 out of 5.0 by Whole stay verdict Having stayed with you before I had an expectation level in my head as I arrived. registering was done quickly and with no upsets. One point I would make however is that as I arrived in reception the receptionist was talking with a person who I took to be a guest. He continued to talk whilst I waited. It transpired that this guest spent a considerable time talking to the receptionist in question even when the gentleman was covering the bar and taking food orders!! The rest of my overnight stay was uneventful. Weetabix would be nice as a breakfast alternative. October 31, 2013
Rated 5.0 out of 5.0 by Always a pleasure to stay here This hotel is close to family and the ideal place for us to stay. We have everything we need and the staff are always pleasant and helpful. Used to stay in town at the Grand Harbour but prefer this now - the scrambled eggs are much better October 30, 2013
Rated 5.0 out of 5.0 by Bed very comfortable excellent nights sleep I was quite surprised how clean and comfortable beds were and how clean the room was never stopped in a holiday inn express before. I will defiantly be going back to this hotel. October 29, 2013
Rated 5.0 out of 5.0 by Great service and comfortable bed Me and my family have stayed here a few times, And I love the warm welcome I receive. Nice friendly staff. The rooms are very nicely done with plenty of room. I will be booking another stay in the very near future... October 28, 2013
Rated 5.0 out of 5.0 by Amazing Stay!! I stopped here with my family on 13th October 2013 for 1 night before going on our 12day cruise................I would like to say thank you!! October 27, 2013
Rated 5.0 out of 5.0 by Recent Pre-Cruise stay We recently stayed at this Hotel for 1 night before going on a cruise the following day, we were very impressed by the service we received along with the cleanliness of the whole Hotel, all the staff were vey helpful and polite, I have to add that we were more impressed by this Hotel than a recent stay at the "Hilton Hotel" in Belfast who try and charge you £75 a week for Wi-Fi !!! Well done to you all and thank you. October 27, 2013
Rated 4.0 out of 5.0 by Great little mini break We stayed with our two year old twins as we were going to Peppa Pig World and it was a perfect location and less expensive than staying closer to the theme park. And it's only about a 20 minute drive. The hotel was very clean and child friendly. It's close to a large sainsburys and m&s, as well as a retail park with lots of shops and restaurants. The breakfast could do with having more items and needs better organising. We would stay again but would probably skip the breakfast. October 26, 2013
Rated 5.0 out of 5.0 Good value for money We have used the standard Holiday Inn hotels for years. Now we have a child our needs have changed. With the much cheaper price for this express, we thought the quality would be poor but it was fantastic. The hotel was clean, we'll run and the breakfast was fabulous. Although some neighbouring hotels were cheaper they didn't have breakfast so we saved money in the long run. October 25, 2013
Rated 5.0 out of 5.0 by A great stay! The hotel was excellent in every way. Clean, new, comfortable, quiet and with very helpful and friendly staff. We very much enjoyed our stay for the weekend. I wouldn't hesitate to recommend it. October 22, 2013
Rated 5.0 out of 5.0 by excellent hotel very clean rooms and comfortable,all mod cons and got a good price because i booked early. staff were very helpfull and checking in was was painless and quick. would recommend this hotel and we wil be staying there again in january 2014 October 22, 2013
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