Rated 4.0 out of 5.0 by TCG123 Very comfortable two night stay.
Staff on reception and breakfast duty very polite.
Bedroom very clean and comfortable bed.
Booked two nights prior to going on cruise from Southampton and would stay here again.
June 15, 2013
Rated 3.0 out of 5.0 by patientdiners over 1 hour wait for a microwaved meal.
Although the quality of the accommodation was very good the restaurant let you down. My wife and I decided to have our evening meal in the hotel. There did not appear to be too many people waiting to be served so we placed our order and waited and waited and waited. We waited (have I already said that?) for more than I hour as did nearly everyone else for what can only be described as a warmed up microwave offering. When a family with young children complained about the time it had taken to produce a plate of chips they were told that there was only an under manager on duty and that he had a bad leg. (whatever that meant) The breakfast next morning was not much better. We were given a room facing the main road, when we asked about the noise from the traffic we were told that it would die down as the evening went on. The noise went on througout the night and did disturb our sleep. Although the cruise parking was excellent it is a long way from the hotel and on return it adds an hour to your homeward journey. I was suprised that so little effort was put into the restaurant as you have a capive audience and with more effort could provide an ideal place for cruise passengers to stay.
June 12, 2013
Rated 1.0 out of 5.0 by Jar04 Overnight stays 30 May & 03 June
With school holidays any many family groups with young children staying at the hotel intending to visit the nearby Peppa Pig theme park, I would have thought the hotel staff would have been aware of the number of guests requiring breakfast. On the morning of the 31 May the breakfast experience from 0800 to 0900 hours can only be described as CHAOS with a shortage of plates, cooked breakfast food, trays, etc. etc,and customers having to use alternative rooms for dining as the designated breakfast area could not accommodate them. The staff appeared unable to cope with the demand and the Duty Manager appeared to be doing nothing other than standing behind the Reception Counter and looking as if there was nothing wrong!!
Will not be staying at this hotel when I next visit Southampton.
June 5, 2013
Rated 4.0 out of 5.0 by toptox great location for port
only 20 minutes from cruise terminal and car parking, great place to stay night before you head off
May 29, 2013
Rated 2.0 out of 5.0 by Neil65 Poor Food Service
The hotel was not busy and the intial time of ordering food was around 6:30pm.
The food service left a little be desired. I ordered food from the menu. 30 Mins later I was informed that they had run out of my choice...why did it take 30 mins to discover this.
I was offered a free Ice Cream to compensate. My meal arrived and was of good quality.
I then made the mistake of ordering a pudding (Apple Pie & Custard). I watched as the waitress put it through the system. My free Ice Cream (2 Tubs) arrived within a few minutes. I waited a further 20 Mins and no Apple Pie, I chased this up and was told it would be with me in a couple of minutes. I watched an Apple Pie come out and go to another table. I waited a further 10 minutes and then chased it again. There was a lot of conversation between 5 members of staff who really didn't have a clue what was going on.
The Manager came over to apologise with another 2 tubs of Ice Cream. I now had 4 tubs of Ice Cream but no Apple Pie & Custard. a further 5 minutes passed and out came the long awaited Apple Pie & Custard. Time now 8:30pm (2 hrs from start to finish).
In addition there is no recogntion as a Platinum Priorty Club Member.
May 29, 2013
Rated 4.0 out of 5.0 by Martin1978 Overall an enjoyable stay with a good location to Southampton.
Nice clean room/s and surroundings, staff helpfull and polite but was rather dissapointed at the service offered by the in house Restaurant /bar . The menu in the room indicated a good selection of food available but for some reason on the date of our stay they offered a poor reduced alternative menu with no indication of why ? Unfortunately due to the location being situated off the beaten track and or on a retail park this made finding somewhere to eat difficult which meant spending a £5.00 taxi journey each way to the nearest pub serving food (thankfully suggested by a member of staff which was around 10 mins ride away) which did offer excellent food. Sadly the Breakfast offering was no better, again seemed to be a reduced service/offering (again no reason why ?) with the fried breakfast (thankfully free) consisting of only scrambled eggs or sausages ! no baked beans,no bacon ,no fried eggs etc, having spent time at other Holiday Inns i know the breakfast items are more varied than this, thankfully pleanty of toast ,pastries and yoghurt to fall back on,just a shame the food variety/availability let it down considering there is nowhere else to go !!
May 28, 2013
Rated 5.0 out of 5.0 by Bobbylock Service at it`s best
a very comfortable bed and room nicely designed. The stay was superb with the food and staff service very satisfactory, will certainly recommend to all.
May 26, 2013
Rated 5.0 out of 5.0 by donnas2001 excellent vfm and 'fit' reception staff who my grandaughter thought was Aston from JLS, u know who u r Doris!! lol
fab weekend with great facilities, easy access to otorway and PP World which is why we went. Would go again,
Criticism not enough tables n chairs and breakfast variety on the Sunday compared with the Saturday seemed a little un prepared and as a consequence raw sausages!! not good for a 3 yr old to be told she cant eat them!!!
May 23, 2013