Rated 3.7 out of 5 by 274
Rated 4.0 out of 5.0 Southamton visit
Accommodation and staff very good, Hotel was a little isolated, required taxi's to eat out on evenings, first night meal not very appetising, and not a very pleasant smell from Kitchen
October 27, 2014
Rated 4.0 out of 5.0 by Golfnutt2 Usual good standard experienced
All was fine as we have stayed here before and returned again because of the standard of good customer service.
The two problems I experienced were the pillows were too bulky and softer ones would have been better for me.
The bar had ran out of real ale as the previous night had been a busy one. ( not very happy about that)
October 25, 2014
Rated 3.0 out of 5.0 by Grembo Nasty surprise
In general, this hotel is comfortable enough and suited my needs for the night. The restaurant facility was OK, but I wouldn't have wanted to use it more than one night.
My two disappointments were
- A nasty surprise when I went to use the toilet in the room - the debris of a previous user - this should have been cleaned! Not much you can do when you are ready for bed - flush.
- The staff discussing loud matters that more properly should be discussed with friends in a bar and not in the earshot of all the guests. This didn't give a good ambiance in the bar.
October 24, 2014
Rated 4.0 out of 5.0 by harridan Surprisingly good value
We were pleasantly surprised by the size of the room - much larger than expected for the bargain price paid. The staff are excellent - very friendly and helpful, nothing was too much trouble.
The location is very handy being just on the outskirts of the city centre and surrounded by fields so lovely and quiet.
Our only complaint was that the mattress was far too soft and so we kept rolling into the middle of the bed but for one night it wasn't too bad.
October 23, 2014
Rated 5.0 out of 5.0 by eb19 very comfortable stay
clean hotel very comfy beds good choice of pillows just too short staffed at breakfast we were there at 8.30 and tables had a few dirty plates we had to wait of it being cleared but would not stop us staying again....
will def go back
October 17, 2014
Rated 5.0 out of 5.0 by ossy13 Spacious Family room and Friendly staff
A great stay at Holiday Inn Express. Spacious family room, comfortable bed. Great staff. The only slight disappointment was the breakfast. We were quite late down - about 1/2 hour before closing, but there were no croissants left and the cooked breakfast had NO BACON. I'm not sure if had run out or just wasn't on the menu, but if not on the menu I really think it should be. Surely bacon is the main ingredient of an English breakfast?
October 16, 2014
Rated 4.0 out of 5.0 by oldcruiser Comfortable bed, good bathroom.
Convenient access to motorways and sea passenger terminal.
We do not regard the motorway network as reliable. The Police can shut parts of it for several hours with no prior warning. This is no of use in order to meet a tight check in time for sea or long distance air travel.
So a night stop in a local hotel, near to the port is needed..
October 6, 2014
Rated 4.0 out of 5.0 by mom2us Rural location conveneient to highway interchange
Recent stay at the HIE Southampton West was generally good. We enjoyed the rural setting which was very quiet even though it was close to the highway and easily accessed. The staff was really terrific and very helpful in finding local shopping and restaurants.
Three of us traveled together, myself with my elderly parents, and we required one room. There were no 'triples' but accommodations with a pullout sofa bed was available on the ground floor. The only complaint was that there was a third person sharing cost that we felt was too much based on the small breakfast and minimal facilities use.
The only real complaint was that the outside was dirty. They had tables for folks to sit outside and have a drink but the beer bottles were there overnight and the trash containers were full. Pets were allowed and someone had walked a dog and left poo about.
Attention to details might improve the overall experience.
September 23, 2014