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Rated 3.7 out of 5 by 256 reviewers.
Rated 4.0 out of 5.0 by Comfort We enjoyed the room facilities. Dinner was fine and the staff were hard working. September 3, 2014
Rated 4.0 out of 5.0 by quiet and near to southampton Good to have parking, internet and breakfast included in the price September 2, 2014
Rated 4.0 out of 5.0 by Value and services excellent always a good welcome staff on hand for all your needs easy stay, our stays are very enjoyable ,shall continue to visit in the future September 1, 2014
Rated 3.0 out of 5.0 by Acceptable for budget hotel We stayed here the night before boarding a cruise ship. Hotel VERY hot, we couldn't get the temperature down. It felt like the heating was on. The room was clean, bed comfortable. It was busy and very noisy in corridors. All staff lovely. I was not impressed with cleanliness of breakfast area and the cutlery and crockery were not properly clean when they were replenished straight from the dishwashers. It took a long time to stock up on breakfast food items and receptacles to eat from. I was sure when I booked that the description mentioned a shuttle bus to quayside but this was not so. I would recommend this hotel if you are just staying in area briefly. August 31, 2014
Rated 3.0 out of 5.0 by Good and bad points Pleased with the free wifi which requires no log in or passwords. Breakfast is a very limited choice. Kept awake by people in room above. No a/c however there were fans in the room. One of the coffee cups had not been washed when we arrived at our room after check in. Good sized modern room, however the shower was a bit feeble but nice and modern feel. August 31, 2014
Rated 4.0 out of 5.0 by Comfortable room , great service, poor breakfast We had no problems with anything only the breakfast experience. The room was full and people were waiting for tables. Eventually an adjoining room was opened but it was very cold. We couldn't get to the food as there were so many people trying to get their food at the same time. There were no clean cups or cutlery due to the rush. The room is just not big enough to take so many people at once. August 19, 2014
Rated 3.0 out of 5.0 by Not so much a hotel, more like a community centre This used to be a really nice hotel ideal for business travellers and cruise passengers - until it sold its soul to a children's theme park and for several years (even now) you feel that you're not staying in a hotel but in a community centre and the ratings of this place bombed. This visit was no different. Full of screaming uncontrollable kids with their equally uncontrollable parents. We arrived late in the hope that the little darlings would be asleep - WRONG!! It was still like a community centre. Managed to get some sleep and got up early in the hope that the little darlings and their parents might still be asleep - WRONG AGAIN! Breakfast was an ordeal and we couldn't wait to get out of there. This hotel can only go one of two ways - either terminate the contract with the theme park and get your regular business travellers and cruise passengers back or remove it from the Holiday Inn Express chain. August 19, 2014
Rated 2.0 out of 5.0 by very unhappy with our stay My family and i were very dissapointed with our stay. My son and daughter slept on the put u up and were awake on and off all night because the bed was extreamly uncomfortable. The room was very hot and for the amount we paid i was shocked at what we got. Breakfast was ok but the choice was very limited. We were just very unhappy about the whole experience as it was the start of our holiday. August 18, 2014
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