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Rated 4.1 out of 5 by 623 reviewers.
Rated 5.0 out of 5.0 Great service The staff take the normal stress of check in and check out down to the absolute minimum, great attention to detail, very welcoming, just excellent customer service! February 5, 2016
Rated 5.0 out of 5.0 by Quality and Comfort Always Guaranteed I travel around the UK continuously for work and always look to book a Holiday Inn before all other hotels, providing it is within my budgets. I find the staff always very cheerful and helpful, the rooms are clean and well equipped with private bathroom, extra pillows, a comfortable mattress, black out curtains, tea and coffee making facilities and ample room to swing a cat. The continental breakfast buffet is always delicious and I often opt for the sausages, beans, scrambled eggs and toast, which granted is not the best quality, but after a week eating cold pre-packaged sandwiches while on the road, it is a welcome luxury! I always thoroughly enjoy my stay when I book with Holiday Inn and will, without doubt, continue to stay with them. February 2, 2016
Rated 5.0 out of 5.0 by Last minute booking Manager couldn't have been more helpful and friendly when I arrived just before 9 after major train problems meant I couldn't get home. Checked me in and took an order to my dinner at the same time so I wouldn't miss out plus arranged a cab for me too. Although all the irons were taken I had one provided next morning February 1, 2016
Rated 4.0 out of 5.0 by Great staff, friendly service, comfortable room Clean and comfortable room: good service both from front-of-house staff and cleaning staff. Only (temporary) downside was problems with the lift, but this is not the hotel's fault: they're dependent on an external contractor (although one could argue they need to find a different one...) February 1, 2016
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff I had an excellent stay in this hotel. The room was quiet and with the free internet I was able to prepare for a presentation the next day. Staff allowed me to keep my luggage in storage after I had checked out. A bus stops very close, so it was fairly easy to get to, although there is no footpath and I had to walk on the road. January 31, 2016
Rated 5.0 out of 5.0 by Excellent Very impressed did not expect to be so good - from being greeted at reception - room big bright and warm - very clean including the bathroom - lovely shower - best sleep I've had in a hotel extremely comfortable bed - breakfast good and plentiful - excellent service from the staff - would highly recommend staying here January 28, 2016
Rated 5.0 out of 5.0 by Return after 4 years Second stay at this hotel, albeit 4 years apart, recognised as Spire on arrival with gift option of pts or drink. Previously was not overly impressed with the place, but this visit firmly put that in the past and a much better experience. Although being very full, the service was excellent and timely, food menu is adequate for a HIX. I would recommend this if staying in the area on business, good internet and TV selection. January 25, 2016
Rated 5.0 out of 5.0 by Good location for the ferry terminal We enjoyed our overnight stay. Very helpful staff and knowledge about the surrounding areas. The Holiday Inn only provide pizzas on a Sunday evening so the receptionist guided us to another venue for our meal. We would stay here again. Good clean comfortable rooms and excellent comfortable bed. January 21, 2016
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