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Rated 3.7 out of 5 by 256 reviewers.
Rated 5.0 out of 5.0 by Comfortable room and great service Travelled down from Yorkshire and was warmly greeted by reception staff. Wish every hotel had your excellent staff. Definitely will return when we have our next cruise. Very helpful written details to carpark for our cruise ship. August 18, 2014
Rated 5.0 out of 5.0 by Dog Friendly, lovely staff Enjoyed a 2 night stay with children and pet dog. Very nice hotel, nice room. Enjoyed our stay and hope to return. August 18, 2014
Rated 3.0 out of 5.0 Great staff but rooms tooooo warm Staff were great but rooms were extremely warm. Must have been in high 20s. We changed rooms but it made no difference. The corridors were the worst for some reason. August 14, 2014
Rated 4.0 out of 5.0 by level of kettle overall my experience was a very positive one. however having a young child with me it did make me a little nervous that he kettle was very low at child height and small and little looking like a toy kettle. August 13, 2014
Rated 5.0 out of 5.0 by Great location and lovely reception staff. Hotel was easy to find, plenty of parking and felt secure. My daughter and I were warmly welcomed and both the men on reception were attentive and helpful. Breakfast seemed very busy but food and crockery was replenished quickly. I would have liked more fruit options, never been a fan of grapefruit and apple doesn't chop well into yogurt:) But overall we liked it and will be back! August 13, 2014
Rated 3.0 out of 5.0 by Good value stay, great location for Peppa World Pros: Room was as clean as you would expect it to be Beds were comfy No noise from other rooms Breakfast included was good Great location for Peppa Pig World and easy to find from motorway Free car parking and plenty of spaces Cons: If you go for breakfast later than 8.30 which we did 1 day you will find breakfast items not refilled particularly quickly and hectic in breakfast area We had problems with our room keycard all 3 days we were there There weren't many plug sockets to charge all the devices we had taken with us, there were only 3 spare plug sockets and as a family of four we had 2 mobiles, 2 tablets and laptop to charge each night! August 12, 2014
Rated 3.0 out of 5.0 by Not as good as my last Holiday Inn stop over We stayed in the Golders Green HI in April and were impressed so we booked with HI again, this time Southampton. First impressions weren't good. There were glasses/mugs outside most of the rooms down the corridor. One of them with a massive knife in it. It appeared the cleaners had left these outside each room whilst doing the cleaning. This was well past the check in time. The room was not too bad. Only a few things could have been better..the hair dryer didn't work, the rims on the lamps were falling off. Breakfast was a disappointment again compared to the Golders Green HI. The croissants hadn't been heated up properly. There wasn't a choice of pastries on the second day. I was also put off by a member of staff bringing these out on one of the blue trays that guests were taking their breakfasts to the tables on. The plates and mugs weren't very clean...could feel and in a lot of cases see a residue on them. My husband said the sausages weren't very nice and there was no bacon. Felt very economy class. August 10, 2014
Rated 5.0 out of 5.0 by Excellent base for Peppa Pig World Recently stayed at this hotel for a few nights whilst visiting Peppa Pig World. The Staff and facilities were superb, very close to the location and easy to find on the way down. Would highly recommend this as a great place to stay! August 8, 2014
Rated 4.0 out of 5.0 by very clean while we were there we found it very clean and comfortable but we did think breakfast was poor August 8, 2014
Rated 4.0 out of 5.0 by A good room with clean bathroom I can only say that the room that we had was comfortable and had a very clean bathroom and we managed to get a good nights sleep. The only thing that I would say that needed an improvement was bacon to be added to the Breakfast menu. August 7, 2014
Rated 4.0 out of 5.0 by Much improved Thank goodness the allotted food booking time has been abandoned. Very helpful staff, although my platinum status was not recognised and no vouchers offered. parking had been limited by a coach taking up 12 bays, so struggled to find somewhere, especially as I had a trailer myself. rooms clean but can be very hot, breakfast is typical "Express" would prefer bacon to sausages, but that's me. good overnight stop for Beaulieu though. August 6, 2014
Rated 4.0 out of 5.0 by Nice example of Holiday Inn Express Second time at this hotel and it is both convenient and acceptable. Like many hotels, the only problem is the temperature in the bedrooms which are extremely hot during the night. Very friendly and helpful staff more than compensate for any shortfalls however. August 6, 2014
Rated 4.0 out of 5.0 Comfortable and relaxing night Best hotel suitable for few days of stay. New, clean and tidy place with good, friendly service August 5, 2014
Rated 3.0 out of 5.0 by one night stay we use this hotel for a one night stay prior to boarding our cruise. we have done this for a few years now but a word of warning this hotel needs to instal air conditioning as its the warmest hotel I have ever stayed in. The rooms we were given were so hot (even with the small fan provided) that it was almost impossible to sleep. We may look elsewhere next year for an overnight stay. Also my son has a blue badge but the few spaces that are allocated are used by guests without blue badges. when we arrived there were no disabled spaces available and at least two cars had no blue badge in. Breakfast was adequate for the price paid but plates and cutlery were not always as clean as they could be. we always book many months in advance as ask for two rooms together but this always seems to cause a problem when we arrive! Got rooms oppposite each other this year which I suppose was as close as we will get to the requested set up. August 5, 2014
Rated 4.0 out of 5.0 by GREAT HOTEL AND GREAT SERVICE FROM STAFF Had a great stay at this hotel the cruise and park stay was just what we were looking for would definitely stay here again August 2, 2014
Rated 5.0 out of 5.0 by excellent customer service I was greeted by a friendly member of staff who acknowledged my gold status by giving me a much needed glass of wine and a free packet of nuts. The check in and out was very easy. The cost of this hotel was a little more pricey than my usual Holiday Inn Express in the area but the location was handy for me so paid the extra. I will certainly stay at this hotel on my next visit to the area. August 1, 2014
Rated 4.0 out of 5.0 by u room MUCH too hot, with no or little air conditioning. corridors on this floor also over hot. otherwise room was as expected or better July 30, 2014
Rated 5.0 out of 5.0 by Pre - cruise overnight This is the third time we have stayed at this hotel. The service from the night reception staff is worthy of a 5 star hotel. We were made most welcome and nothing was too much trouble. We arrived very late in the evening due to traffic on our journey from Scotland. The receptionist helped us out with an offer of food for my disabled son. This took a great deal of pressure off of the situation. Breakfast was good and they even helped us to heat up special food for my son. Keep up the great service. Thanks July 30, 2014
Rated 4.0 out of 5.0 by Good as a base but nothing more. Staff were fantastic particularly the room service crew. But getting things in the room fixed seemed to be held back by company policy. If we, as an adult couple, want to fully open a window why do the staff not have a key to remove the child locks? Why does the maintenance person only work Monday to Friday? If something goes wrong after 3.00pm Friday you have to live with it until Monday morning. That said our stay was good. Loved the breakfast but missed having bacon. Overall this is a place to stay if you are just using it as a base. New Forest 15 mins drive and that worked for us. July 27, 2014
Rated 3.0 out of 5.0 by Clean room clean room and friendly staff but food area and choice of food poor but ok for overnight stay July 27, 2014
Rated 5.0 out of 5.0 by Leisure break On the whole, the hotel was very good. Food and cleanliness. The staff were very friendly and helpful. The bedroom was clean and the beds comfortable for a good nights sleep. July 20, 2014
Rated 3.0 out of 5.0 by Hotel needs aircon The hotel was as expected for HI Express. Plenty of parking space. Reception staff were excellent - efficient and helpful; the rooms were spacious and clean; the included breakfast was very good. However, I couldn't recommend this hotel because it was impossible to sleep as a result of the ridiculously high temperature in the room. The window had to be open overnight (but the room was still far too hot to be able to sleep) and the traffic noise was very intrusive. July 20, 2014
Rated 4.0 out of 5.0 by Good hotel Good hotel, easy to get to with friendly staff good stay July 18, 2014
Rated 4.0 out of 5.0 by Good clean room Room was well furnished and clean and imporatnt to me a good size desk to catch up on work. Complimentary breakfast very reasonable and choice of hot and cold food. July 18, 2014
Rated 1.0 out of 5.0 by Room ventilation Unfortunately the room we had was not air conditioned so the overall heat was unbearable both in the room and hotel corridors. The bathroom has no ventilation therefore the build up of heat from the shower was also an unpleasant experience. July 16, 2014
Rated 5.0 out of 5.0 by Superb Staff Lovely stay where we were really looked after by the staff. We arrived to find the hotel had already setup the sofa bed for our daughter and the staff were superb throughout the stay, from looking after our 2 bookings that needed linking together to putting balloons on the table for our daughter's birthday. Nothin was too much effort for them and myself and my wife were very pleased. Also must mention the internet was great, we were able to have 2 skype webcams running at the same time with no connection or streaming issues at all. Only negative I can say is that the breakfast didn't have as much choice in terms of hot food as I'd have liked but what was there was very nice. July 16, 2014
Rated 4.0 out of 5.0 by good value First time at Holiday Inn Express usually stay at Holiday Inn. Pleasantly surprised, good value, nice bedroom, food menu good variety/value. Only downside, not much of a lounge area and mixed together with dining area. Other than that one gripe would recomend. July 13, 2014
Rated 4.0 out of 5.0 by Internet services Lacking if you did not bring your own computer with internet access. July 13, 2014
Rated 4.0 out of 5.0 by Good stay Had a pleasant experience at this hotel, easy check in and pleasant staff, they were very helpful. Breakfast can be a bit hectic due to the numbers using the breakfast area. July 12, 2014
Rated 3.0 out of 5.0 by Good and not so good Very polite helpful staff. Room is good - comfortable, clean light, etc Dinner was poor _ I had too much work to travel to a nearby pub even though the staff recommended one - but such a long wait for food (even after booking my slot) that it would have been quicker. Breakfast fairly dismal - awful croissants (dry) really sweet orange juice July 10, 2014
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