Rated 3.4 out of 5 by 155
Rated 4.0 out of 5.0 by Visitor3000 Only twin room available
Even though I had booked on line more than a week in advance. Worth phoning through to front desk to confirm when making booking.
November 12, 2013
Rated 4.0 out of 5.0 by Allezlesbleus Did what it said on the tin
Good location to get to and then drop into the city the next morning. Reception staff friendly, waiting staff slightly less so. Rooms clean but either too hot or too cold. Lounge area could be more relaxing. Hated running the gauntlet through the smokers outside the entrance - move them elsewhere. Not a lot of healthy options for breakfast, especially for veggies.
November 12, 2013
Rated 4.0 out of 5.0 by PTD1 Excellent & Helpful Staff
Staff as always very good especially Front of Desk Manager Greg. However sadly not impressed however with new General Manager appointed shortly before our visit as a result of the change of franchise from Chardon to.Interstate hotels despite ur previous numerous stays.
November 12, 2013
Rated 4.0 out of 5.0 Quiet Spot
On the edge of the city, only accessible by road / taxi. Nothing in the vicinity. Reception lounge functional but minimal.
Room quite large, comfortable, excellent free wifi and nice work area. As a roosting spot to catch up with e-mail then crash out it was perfect. Staff pleasant and helpful.
November 11, 2013
Rated 5.0 out of 5.0 by DTCTAT21 Nice hotel
Very helpful staff, clean, warm
Comfortable rooms, slept well, quite peaceful
Location but not to far from town, just one down
Side the car park is not very big & only 4-6
Disabled spaces, other than that everything ok
November 8, 2013
Rated 4.0 out of 5.0 by Boo2you Quiet room and good service.
We stayed for 3 nights at October half-term so the hotel was very busy mainly with young families. However, our room was quiet and we were not disturbed by other guests. Breakfast was busy but well-organised with plenty of food and we had no trouble getting a table. The provision of a separate 'adults only' dining room was a good idea for those who did not want to be surrounded by children. Our room was clean and generally comfortable. We would like the option of having blankets on the beds as we are always too warm under duvets. We have stayed here before and would do so again, especially if there were any special offers to reduce the price.
November 6, 2013
Rated 4.0 out of 5.0 by Rachael17 Friday Holiday Inn night stay 01/11/13
Good location to M27 and only 15mins to the centre of town in a taxi.
Excellent staff who were very helpful and kind. There is an availability of toothbrushes etc at reception if you have forgotten anything (I did).
The rooms could do with extra blankets as the quilt covers are quite thin so you may the extra layer in winter.
I was disappointed that bacon wasn't on the breakfast menu but other than that a good range was provided.
Overall an excellent hotel that I will stay at again.
November 5, 2013
Rated 5.0 out of 5.0 by chris808080 Great service
Had a lovely stay. The staff are very friendly and helpful especially the reception staff. My room was very clean and tidy. Breakfast was plently and i left not feeling hungry. Overal was a great stay and i will be returning to the hotel.
November 2, 2013
Rated 4.0 out of 5.0 by Sol1951 Peppa Pig Visit
Stayed 2 nights 27 & 28th October for a visit to Peppa Pig World.Booked 2 rooms for me & wife and daughter and granddaughter.
Problem when booked on internet about 2 months before stay when too much taken on credit card, took 2 calls to sort out and over payment repaid within 3 days.
Checkin quick and efficient rooms 230 and 231 were clean and tidy, plenty tea ,coffee & milk, TV only had freeview would be nice to have sky channels.
Had meal on first night 2 chicken curries rice and naan bread and a pepperoni pizza, food was excellent and we were astounded to find out it had been cooked by the duty manager as the chef was off sick.
Next morning no hot water, was told storms overnight had effected the boiler ignition, was ok that night and next morning.
Ate in again 2nd night had fish and chips, very average, frozen fish which was over cooked mushy peas and frozen chips, 1 veggy bake was good and a gammon pineapple and chips also good, chef was back.Breakfasts good, plenty of food and nice coffee.
check out swift no problems.
Nice large car park, hotel easy to find.
It appears that this hotel is one of main stays for Peppa Pig World, which is 5 miles away, as there was alot of young children there.
November 1, 2013
Rated 4.0 out of 5.0 by emily5 lovely room would recommend a stay here
This hotel was a great location for peppa pig world but there wasnt much else around nearby. We got the train down and had to get taxis everywhere as no bus facilty to the station or peppa pig world. The hotel itself was very clean and the room was spacious with sky tv which most hotels dont have or charge a fee for this. The breakfast was lovely had a lovely range of items to choose from and plenty available for everyone staying as it was quite busy at breakfast. The only issue was we had no heating on our last day due to the storms which was not the hotels fault and offered us a discount of the room rate which i was happy with. The staff were very friendly and professional could not fault this hotel or the service.
November 1, 2013
Rated 4.0 out of 5.0 by JoAd Very helpful and pleasant staff
The staff were excellent, pleasant, helpful and very patient at extremely busy breakfast times.
My sleep was spoilt by a soft bed and a hot room necessitating having the window open. This meant noisy people outside reception on both nights could be heard clearly. However, the staff member on duty on the 2nd night acted promptly and pleasantly when I rang reception at 2am!
October 31, 2013
Rated 4.0 out of 5.0 by steve24 could be better
average. Breakfast variety poor. No bacon, only sausages, egg and beans and croissants ran out.
October 31, 2013
Rated 2.0 out of 5.0 by 7Elle777 Awful system
Me and my partner booked a room at this hotel on the weekend of 25th October. On the website there were two choices a two bed room and a standard room, we booked the standard room as if your given a choice you would assume this is a double room. This is not the case you get the last availability, even if a couple who haven't booked a room turn up in front of you and pay for a double room...
No where on the website did it specify that you only get what is left and it also did not say that double rooms where sold out as they obviously were not.
When I questioned this i got very rude and blunt answers from the staff who were ultimately useless at dealing with complaints.
Also if you like a cooked breakfast do not go to this hotel or any holiday inn express as there is only beans scramble egg and sausage available and they all taste the same! There are Luke warm quaissants and cereals but hardly any choice so it's not fantastic!
I wouldn't recommend it here or if you are going to book and want a double bed then make sure you specifically choose a double room otherwise you will end up with singles.
October 30, 2013
Rated 3.0 out of 5.0 by bj15 Room OK
Not up to the usual Holiday inn Express standard poor breakfast presentation.
October 28, 2013
Rated 4.0 out of 5.0 by BISHY RELAXING TIME
Stayed here previously and that's why we went back.
Excellent deal on stay and parking for Cruises which is why we returned this year after staying last year.
October 27, 2013
Rated 4.0 out of 5.0 by peterthrtrainer good value
Problem is it is always full of children running around screaming due to it being used as a stop over for peppa pig world! Was told there was an adult dining area for breakfast, so would have made it a little more relaxing, but at breakfast found it was not open, so had to avoid running screaming children. I am sure as soon as one of them is covered in hot coffee the parents may take more responsibility!
October 26, 2013
Rated 5.0 out of 5.0 by JonMort Great late night service
Arrived at half past midnight due to road closure on the way. My colleague and I were in desperate need of a pint which was no problem to the highly efficient and friendly staff! Clean, comfortable and good value HI Express. Very convenient to motorway.
October 21, 2013
Rated 3.0 out of 5.0 by fred987 Good value for a short stay
The hotel was reasonable, the room was clean and tidy. Disappointed that there wasn't a bath, and very disappointed at the choice available for breakfast. We didn't try any other meals!
October 20, 2013
Rated 4.0 out of 5.0 by NicKel123456 Perfect stay for Peppa Pig world
We stayed here the night before Peppa Pig World and its literally 5-10 mins round the corner so ideal in terms of location.
The breakfast was disappointing with only the choice of sausages, baked beans and scrambled egg, not a traditional fry up, but there was cereal, toast and croissants so fine for the little ones.
The rooms were really clean and comfortable, the check in+out was also really quick and professional, we would definitely stay again.
October 19, 2013
Rated 4.0 out of 5.0 by caz50 Able to meet my needs
As a disabled person who has access needs this hotel is brilliant. Wheelchair accessible rooms with wet room facilities.
Staff are always helpful.
October 17, 2013
Rated 5.0 out of 5.0 by JJames12 Excellent!
We arrived late evening with two half asleep children, one of whom was travel sick! The staff were fantastic, checking us in swiftly. The room was spacious for a family of four, and clean. We all had a good nights sleep. The self service breakfast could only have improved if they provided bacon with the cooked items :-)
Fantastic value for money, and nicely located for visiting Paultons Park. Highly recommended.
October 16, 2013
Rated 4.0 out of 5.0 by Tree70 Accommodation for Disabled
I would recommend this hotel for disabled persons. All the staff were extremely friendly helpful.
It is difficult to suit the needs of all disabled persons but the bathroom had lots of handrails, although another 'pull down' handrail to the left of the toilet would have been very useful. The bathroom could be made more 'disabled friendly' if the washbasin shelf was shortened as it is close to the w.c. which it impedes getting on and off a wheelchair. On the whole, the facilities are very good.
We would stay at this hotel again.
October 14, 2013
Rated 3.0 out of 5.0 by Grentor Great Staff...friendly.
Family room...can only describe it as small, not what I was expecting. Shower, no bath.
Breakfast was ok and plenty of it but the evening meal was very disappointing. It was TINY. Maybe it's me but for that money I don't expect what seemed to me like a boy's portion, although nothing wrong with the food. The beer was expensive too but perhaps it is generally cheaper in the West Country?
The staff, however, were very obliging and happily carried out our requests.
Overall an OK experience and I'd stay again but I won't have an evening meal next time.
October 10, 2013
Rated 5.0 out of 5.0 by eintyni hotel good but too hot
We had a good nights stay staff very friedly room clean but it was far too hot in bedrooms and parts of public areas which made it a bit uncomfortable on times.
October 9, 2013
Rated 4.0 out of 5.0 by Colsmi Ideal & Comfortable and it takes Pets !!!
Just outside Southampton and very close to New Forrest.
Does Evening meals are they are OK, good selection at brrakfast and room comforable.
I will be back with my wife and two dogs soon.....
October 8, 2013
Rated 1.0 out of 5.0 by VeryDisapointedCustomer No hot water and still waiting for a refund over a week later.
Told had to send in a email to get refund, not the right approach at all, very disappointing experience. The manager wants to get his act together. I left my email address as all I need to know is the refund has been processed. Still waiting for a reply over 1 week later.
September 29, 2013
Rated 3.0 out of 5.0 by SuicideSheep1 Reserving a time to order food? Really?
Hotel overall is average express.
Clean and tidy, with all the usual express facilities.
But was flabbergasted that I had to book a time to order my food from the bar. Having my children with me, they take their time to decide what they want, I was told I had missed my allotted time slot and would have to wait another half an hour.
I think the chef has delusions of grandeur or something, these are bar snacks for heavens sake.
I book the same hotel every year, for the same weekend, and have never had this before. I do hope this ridiculous policy is dropped by next year.
September 26, 2013
Rated 2.0 out of 5.0 by Sllew Nice hotel terrible beds
Nice hotel friendly staff
Spotlessly clean but if you want a good nights
Sleep go somewhere else
Probably the most uncomfortable beds we have
Ever slept in
Rock hard and pillows 2 inches thick
We felt like we had slept on the floor by the morning
A real shame as the rest of the hotel was really good
September 21, 2013
Rated 2.0 out of 5.0 by Tree70 Unsuitable Bathroom and sleeping arrangements
Although advertised as 'accessible' the bathroom arrangements and lack of 2 separate beds meant that it was difficult for my husband, who is unable to stand and uses a wheelchair, to use the bathroom.
we will not recommend or use this hotel again.
September 15, 2013
Rated 3.0 out of 5.0 by franny53 comfortable
easy to get to with the instructions on the email.
The bed was too soft
I would definately not recommend the restaurant
I ordered scallops and waited nearly 20 minutes for them to advise that they did not have any
My friend ordered fish and chips and they were practically inedible when speaking to the person behind the desk all he said was that he apologised.
The manager the next day who we advised about the meal refunded the money for the meal,
I was impressed with her customer service.
September 15, 2013