Rated 3.7 out of 5 by 245
Rated 3.0 out of 5.0 by Mike Les Landes Nice hotel, reception staff lacking
I think reception staff must go to special school to enable them to respond with a could not care less attitude. One lady who was on reception at the Holiday Inn West Southampton should take lessons in tact and courtesy. Politeness is FREE and it should be of paramount importance to any hotel group.
Not only was the lady ill mannered but our Holiday Inn Express Express check in was not ready and we had to wait like everyone else in a queue.
It is not good enough. The receptionist is the first point of contact and a bad impression here can spoil ones stay.
March 31, 2014
Rated 4.0 out of 5.0 by rence good customer service
staff at reception were very helpful. hotel is good. clean and comfortable to stay at.
March 19, 2014
Rated 5.0 out of 5.0 by Carry on cruising Warm and comfortable stay again.
We were welcomed warmly, and did not have to wait too long to be allocated our room. (The guests before us seem to have ?lost their booking details.)
The menu for our evening meal and also breakfast was excellent, and also very tasty.
I would have liked a little more warmth in the lounge / dining room area, but we warmed up once we settled in our room for the night.
Your hotel is a very convenient overnight stop for us prior to our cruise.
Peter and Marylyn.
March 13, 2014
Rated 4.0 out of 5.0 by mike 1 Stay many times good hotel good price
Always good But this time telephoned hotel after booking to request room near reception or lift due to age and disability was told no problem, but when arrived room was almost as far away as possiable
March 10, 2014
Rated 4.0 out of 5.0 by Anders69 Pretty good!
Good clean hotel, nice room, dinner not the best, would recommend eating before arrival or going out for food, £35 for two cheeseburgers two pints , one a soft drink, not brilliant value and was only ok. Breakfast was fine.
March 9, 2014
Rated 5.0 out of 5.0 by Big H2014 Friendly Staff
A warm welcome when you first book in to a hotel room gives a good impressionable start to the stay. This is exactly what I received from the helpful and informative receptionist.
The room was warm and beds comfortable. The room rate included a breakfast which included a small but adequate variety of cooked food plus all the usual breakfast cereals, toast and drinks. Excellent place to stay just a few miles outside Southampton. No nasty car park charges.
March 3, 2014
Rated 5.0 out of 5.0 by Ade1 Fantastic service, superb value.
Really impressed with this hotel,and great value,free wi fi,sky HD, and a really good breakfast.Customer service was fantastic.Would rather stay at an express again as opposed to our normal stay at holiday inn .
February 24, 2014
Rated 2.0 out of 5.0 by KeithR Business Stay
The front desk did not recognise my membership of the Priority Club and asked if I would like to join!
Food served was extremely poor quality and badly prepared. The first serving I sent back as it was cold and the second attempt was burnt.
February 2, 2014
Rated 5.0 out of 5.0 by CJ12 Couldn't fault it
Room was spotless and the staff couldn't have been more helpful.
Good variety of food at breakfast, would definitely stay again.
January 18, 2014
Rated 4.0 out of 5.0 by pete67 good value
hotel basic as being a holiday express but offers good value , customer care good,
January 6, 2014
Rated 4.0 out of 5.0 by yfn26071997 Good Hotel
Only problem with this Hotel is People stand and sit on the seats at the entrance Smoking, So you have to walk past them to get out, Should be Smoking area but not near entrance, Apart from that very nice Hotel
January 1, 2014
Rated 4.0 out of 5.0 by Traveling through Good location, facilities and spotless.
Stayed two separate nights and quality all round changed for different reasons. 1st night, a Friday, chef sick, short of staff and evening service poor. Children running around corridor late at night and arguing til midnight. Was told that cruise change over days affect clientele staying. Duvet didn't fit the large bed (2 singles together) so had to leave heating on low. Shower temperature and flow fluctuated in morning.
2nd night, Sunday, evening service good (chef back on) room comfortable, double bed (although extractor on roof outside noisy when on) and good night's sleep.
Breakfasts excellent . Spotlessly clean. Great value for overall stays.
January 1, 2014
Rated 5.0 out of 5.0 by femfatal great service great staff
this hotel is great for stop overs confortable and friendly staff makes you want to go back again , easy to get to and good food is served at night so you dont have to travel to be fed
December 27, 2013
Rated 5.0 out of 5.0 by MrHappy27 On Route
Great hotel on route for a cruise from Southampton. Does it all it says on the box and more. Very easy access from main route into Southampton
December 23, 2013
Rated 5.0 out of 5.0 by Kebelaro Great hotel 5 star
Great hotel for a nights stop over staff are great :- )))
December 22, 2013
Rated 4.0 out of 5.0 Comfortable bed and easy to find
Very easy to find. Warm and individual welcome. Heating had been adjusted and room was cold when we entered, but staff promptly dealt with that and it quickly warmed up. Whilst food is provided on site, we were also notified of other establishments locally. Breakfast quite substantial and with sufficient variety considering it is included FOC. Good value all round.
December 21, 2013
Rated 4.0 out of 5.0 by ZLB1982 Service of a 5* Hotel
The facilities are as basic as you would expect from a Holiday Inn, but the service we received was absolutely second to none. We would highly recommend this hotel on that basis alone.
The staff couldn't have been more friendly and helpful - all of our requests were granted, they provided us with full fat milk twice a day for our young daughter, and iron and ironing board immediately etc.
We have stayed at much better hotels but the service has rarely been this good!
December 17, 2013
Rated 4.0 out of 5.0 by Visitor3000 Clean and comfortable room
Comfortable double bed with Sky HD in room. A very nice and pleasant stay this time round.
December 16, 2013
Rated 5.0 out of 5.0 by stevechris great hotel
This was the second time at this hotel, and I would recommend this hotel to anyone staying in or around Southampton,or cruiseing
December 13, 2013
Rated 3.0 out of 5.0 by Brown144 Good Location, comfortable rooms.
Overall it was good just don't try the cooked breakfast it was awfull. whilst the continental breakfast was O K, if you want a cooked breakfast go somewhere else, they should really not bother with serving up cheap Sausages, insipid Baked Beans, and Scrambled Eggs that defies description.
December 12, 2013
Rated 4.0 out of 5.0 by NannyPlum1 Perfect place to stay if visiting Peppa Pig World
Comfortable clean and well maintained rooms. No noise from the road or from other guests to disturb sleeping whilst we were there so woke refreshed.
The hotel is only a few minutes away from Paultons Park and Peppa Pig World so perfect for tired little people after a long day.
Customer service was excellent. Breakfast is self service and basic with minimal choice but was enjoyable.
Good value for money and location excellent for local attractions.
December 11, 2013
Rated 5.0 out of 5.0 by hotelcharliek Quick visit. happy customer !
This was a quick trip for me. Arrived 17.30, out by 18.30.
Back at 12.00 and gone by 07.00 so I didn't spend much time in the hotel.
The staff very able and everything went without a hitch.
Toast and coffee in the morning was all I needed.
December 10, 2013
Rated 4.0 out of 5.0 by Holloway39 Room seating!
Most hotels, even of the 'Budget' variety, allow two people to be seated in comfort. Not so Holiday In Express, which provides two beds, but only one chair. I suppose, with hindsight, and previous experience, we could take along our own folding garden seat, which might raise a few eyebrows.
No I think not, it must be possible for a further chair to be added, as there is ample space, for the comfort of both guests, sharing a double bedded room.
December 2, 2013
Rated 3.0 out of 5.0 by Findus46 Average stay
Stopped two nights during November 2013 andthe service was at best average . Had to ask twice for internet access vouchers and was not recognised as an IHG member on check in. The in house restaurant food was poor, pie and chips was clearly just microwaved and the scallop and mash starter size was poor even for a starter.
Will look at other hotels in the area for next trip down in January 2014.
November 30, 2013
Rated 5.0 out of 5.0 by Joyce1 Great value for money every time
Room size great with all that you need for your stay. Staff, as always, friendly and helpful. Look forward to staying again soon
November 28, 2013
Rated 3.0 out of 5.0 by CarlitoRR In need of TLC both rooms & staff
My experience is comparable to a recent stay at Holiday Inns Express Southampton -M27. The hotel is tired and lacks a general warmth that its cousin achieves. Staff are invisible and focused on everything xcept the Customer. Refurbishment work was being undertaken to rooms that were in the same locality as my room, and the disturbance significant. No prior warning or real apology even after constructive complaint to reception. Lingering smell of adhesives lasted well over 24hrs and toxic,
Optimistic that with refurbishments completed the whole environment will improve - but it must extend to the staff & management as well. This is a travellers hotel and would think twice about using it for leisure and relaxation, facilities are - generally poor.
November 25, 2013
Rated 3.0 out of 5.0 by N7supernova Great room however noise!
The room was clean and had everything I needed - apart from air con/ heating. I woke up every hour through the night due to the road next to the hotel (not their fault!) as well as my neighbours who had decided running down the corridor at 4am was funny. The room above me was extremely loud and I could not get a decent nights rest. The room was really cold and there was no way I could turn on the heating.
I would stay here again however but maybe on the other side of the hotel.
November 25, 2013
Rated 4.0 out of 5.0 by flowery COMFORTABLE BED AND FRIENDLY STAFF
We found the hotel to be very comfortable and excellent value for money with breakfast included.
November 21, 2013
Rated 4.0 out of 5.0 by Sheila51 Enjoyable stay and better ecnomoically than other major hotel
It was lovely to be greeted by smiling and helpful staff on reception. Dealt promptly with booking us in and gave advice when asked questions.
Comfortable bedding and excellent facilities within the bed room. Would prefer to be kept separate from any family rooms even if requesting a non smoking room, is my only one niggle.
Would use Holiday Inn Express again in the future as the facility are much better than a certain other chain of budget hoteliers.
Keep up the good work.
November 21, 2013
Rated 5.0 out of 5.0 by tks1962 12 ROOM BOOKING ALL VERY HAPPY
We as a party had 12 rooms in this hotel over a weekend . the staff were freindly and helpful and coped very well with all our needs Duane and Lewis on the evening shift and June and Marc on the night shift were happy to help with a genuine smile .We did not eat here excpet for breakfast which is good and it is free .
November 20, 2013