Rated 4.1 out of 5 by 667
Rated 4.0 out of 5.0 by Aunty Ange Comfortabl Stay
Good clean Hotel with very friendly staff who are willing to help and serve. Making sure all is well. You can see team work amongst the staff.
I thought the hotel was new because it is very clean and has a lovely atmosphere.
The menu should have more on it in other words more of a variety.
May 16, 2016
Rated 4.0 out of 5.0 by Neil65 Disappointing Evening meal
Food here used to be excellent. Description on menu doesn't match what you get. I ordered Chicken Kiev filled with garlic butter. I got a piece of chicken with dried up garlic butter, a few chips and to fill the plate half a bag of peas.
May 16, 2016
Rated 3.0 out of 5.0 by G1545 Tired image
The staff at this hotel are excellent, they are attentive and work hard. However the rooms are tired, the built in furniture looks dated with sharp corners and there is not enough hanging space. the beds are not as comfortable as other hotel groups and the pillows either too hard or too soft!! There is no air conditioning and the rooms are too hot even at this time of year. Fans should be placed in rooms and not needed asking for. The building site image is not the hotels fault but a discount would compensate. the Dinner restaurant is welcome but the prices are too high for mediocre food. the wine prices are scandalous at £18.99 for an average bottle of plonk.
Breakfast is a plus, however it becomes boring if you stay for more than one night, some variety would be welcome..
May 16, 2016
Rated 5.0 out of 5.0 by Phil 29 Nice and easy
We were going on a cruise and used this hotel as a stopover. It close to the motorway with easy access and no noise from same.
It is just like any other hotel in the group you know what you are going to get and you will not be up set.
May 11, 2016
Rated 5.0 out of 5.0 by pawprint66 As good as always
Stayed many times now. Excellent cheerful staff, lovely clean room. Does what it says on the tin!
OK, so there is building work going on around the perimeter of the hotel and it doesn't make it look pretty at the moment but the staff apologised (there really was no need to) and it will be finished eventually. For a one night stop over its great.
May 9, 2016
Rated 4.0 out of 5.0 by Ormon Good Value for money, but hotel in th emiddle of the buliding site!
The hotel is located just off the busy road. very convenience for Poultons theme park and close to Southampton city Centre. But it feels like it is in th emiddle of building site. Stayed there with two young kids for two nights. Comfortable beds and good room size. even the sofa bed was quite comfortable. Continental breakfast was not the best one, poor selection of food and very basic. Very busy at breakfast and staff could not manage to clean the tables quickly enough.
Not the best customer service at the reception, we didn't feel really welcome, the staff was not to friendly.
I would recommend as it is good
value for money!
May 4, 2016
Rated 5.0 out of 5.0 by Regor84 Great Hotel .. Service and Staff
My son and I stayed at this Hotel for one night as he was visiting CTC Aviation Airline Pilot Careers Event. We found the Hotel excellent and as it had been refurbished since we last visited the Bar / Lounge area was superb. The staff were exceptional so much so that it prompted a comment from my 18 year old son which is testament in itself.... I only have 2 negative comments to make ...
1. At the moment the Hotel sits on a building site as there is so much work going on around it and it's quite difficult to find the Sat Nav was confused just look out for the large yellow signs that we noticed the second time around!!!
2. The quality and variety of the food is good BUT it's a little on the expensive side £13:99 for a curry is I think a bit steep!!! Overall though this Hotel is great value for money and the staff are a credit to HIE
May 3, 2016
Rated 5.0 out of 5.0 by AMF60 Great value stay
Great comfy hotel, very close to motorway (no noise). Walkable to Southampton if you like a stroll, 6km. Great well appointed room, including iron
May 3, 2016