Rated 3.7 out of 5 by 270
Rated 2.0 out of 5.0 by far2go Overnight stop prior to cruise holiday
On our second visit to this Holiday Inn Express within 12 months we were prepared for what the Hotel had to offer. Our previous stop was also one night and we had eaten an evening meal in the restaurant on that occasion. Our visit this time seemed much the same and for our evening meal both my wife and I decided to have the Fish & Chips from the blackboard menu in the foyer entitled 'Tonight's Specials' - I'm afraid what we were served was anything but special. The oven chips were like cardboard on the outside and hollow inside, I guessed they had been in the oven keeping warm for too long. The fish instead of being deep fried, was oven cooked ready battered frozen. The batter was like leather on the outside and wet papier mache on the inside. Under this 'unappetising' wrapper was a tiny fillet of flavourless fish. (The blackboard did not mention what type of fish was being served). The mushy peas were as fine as tinned mushy peas can be. A few minutes after it was placed in front of us, the young lady who had served us came to our table and asked if everything was fine, we both felt this was because she was aware that the meal had looked dry and unappealing when it was brought out. I had by this time removed the batter and mush from the fish and eaten what little of the fish was inside, my wife had only attempted a couple of mouthfuls as she suspected hers was 'on the turn'. I only had to say "not really" and indicate to our plates and she immediately said "Oh! - I can offer you something else" But we did not feel like waiting and attempting another meal and I think she understood, but there was only so much she could do. She said she would send the duty manager over so we waited but no one came. In the morning after breakfast (which was fine) I checked out and was asked if everything had been OK, when I said not really and related the story, The young man said “Oh! I’m sorry to hear that “ and processed the check out. When I mentioned that I would be writing to the company he immediately said that the duty manager would be happy to sort it out for me. He duly arrived and listened politely to what I had to say, but had not been informed about the problem. He then asked me what I wanted to happen. I told him what I believed he should have offered us and he accepted. The decline in standard of their evening meals could well influence whether or not they see the same customer again, well they probably won’t see us, as when we return to Southampton again in January we will be trying somewhere else. It’s a shame because with a little effort it could be very good.
September 3, 2013
Rated 4.0 out of 5.0 by stec50 polite staff
Stayed her last year also
Staff very polite and helpful, breakfast was delicious, room was clean only problem was our room was badly positioned above kitchen noisy from extractor fans and room was really warm though kitchen roof blocking any air coming in our window
August 31, 2013
Rated 5.0 out of 5.0 by Stephie17 Stay 27th Aug 2013
Very pleased, had stayed in a premier inn the night before and much preferred this hotel
August 31, 2013
Rated 5.0 out of 5.0 by HeavenP Lovely staff and very child friendly
Just back from spending the Bank Hol Sunday night there - so easy to find and brilliant to go to Beaulieu from. The staff were really helpful and welcoming especially the manager with glasses on - I think his name is Greg? He was really lovely to my son who's autistic. Will definitely stay there again!
August 29, 2013
Rated 5.0 out of 5.0 by edtt Great Holiday
From reading previous reviews of this Holiday Inn X did not expect great stay. We were made very welcome nothing too much for any member of staff. Room lovely & secluded @ end of corridor not bothered by families in hotel. Appreciated Adult only room for breakfast. One evening popcorn littered lounge staff extremely busy but I blame parents for allowing it to happen & not attempting to clear it up a little staff are not slaves. After families had gone to bed it was hoovered up. Other than that one incident stay was excellent. Breakfast selection was adequate and items were replenished as necessary
August 27, 2013
Rated 3.0 out of 5.0 by dibdobs Booked late
Booked late, and got an excellent deal, everything went very well till the morning. We were unfortunately woken up at 7.00am by a very loud fire alarm, which ruined a very well earned ly'in, so thought we're awake now need to have a shower.. again unfortunately it was freezing, no hot water shower/basin so having to wash hair in icy water we went to breakfast which for the money was ok, then we checked out... Thats when an employee asked if everthing ok with our stay????? we explained all .. they then finally informed us the fire alarm knocked out the boiler, and if i would like a shower now (2hrs) later i was more than welcome..other than that it was not bad?
August 27, 2013
Rated 3.0 out of 5.0 by John1960E Staff shortage at weekend
After staying at the Milton Keynes Holiday Inn Express for a number of weeks through work I expected a better experience.
I took my wife for a weekend break but felt let down by the hotel.
The main problem was the lack of staff at the weekend, there was always a queue for the desk and the rubbish bins in the car park were overflowing when we arrived on Friday, they were still overflowing on Sunday when we left and bags were being left on the floor by the bins.
The electronic key system broke down on Saturday which was not the staff's fault but a notice on the desk would be helpful to inform guests that they will need a member of staff to come to their room to let them in. Don't let people get all the way to their rooms to find out that they have to go back to the desk to be let in. This was still happening on Sunday.
The rooms were clean as usual and can't be faulted and the staff that were on duty were helpful and polite.
August 24, 2013
Rated 5.0 out of 5.0 by Rach2422 Fab for quick stopover with kids
We stayed here for 2 nights while visiting Peppa pig world- it was a lovely clean and neat hotel with friendly staff (particularly dwayne and Wayne the receptionists who were really helpful!) this is a great hotel and really handy for Paultons Park. We'd definitely use it again.
August 23, 2013
Rated 4.0 out of 5.0 by Monkarash3 Great hotel with Cruise Parking Included
Very clean and comfortable hotel. The room combined with the Cruise parking option takes all the hassle out of arranging separate parking if Cruising.The parking system is very efficient and we have used it several times.
Breakfast is basic but adequate and you do not have to vacate your room until 12 which is another plus if Cruising. We stay at this Hotel every time we Cruise from Southampton and the staff are very helpful and friendly . Would always recommend if cruising from Southampton
August 23, 2013
Rated 1.0 out of 5.0 by bernsue never again
the room was good after that every thing ws awful ,
What ever you do do not eat at this hotel it was terrible will never stay ther again the cleaner knocked at 09.00 am in the morning asking when we were leaving
August 23, 2013
Rated 4.0 out of 5.0 by killarney enjoyable stay
room very clean. staff very friendly and obliging.idealy situated for the docks.food basic but for the price charged no complaints.best compliment we can offer is that we will definately be coming back again soon
August 21, 2013
Rated 3.0 out of 5.0 by Genap Served its purpose, but not comfy.
This was our 3rd stay, park & cruise deal at the same hotel. Generally it was fine, same clean room, friendly staff & efficient park & cruise set up. The only thing that let them down was the heat. At midnight it was 27c in the room. That was with a fan on & the window open as far as it would allow. It hadn't been a particularly hot day, so don't know how it got so stupidly hot. But with no other air con or controlable temperature, it was way too uncomfortable to sleep. Would be put off staying here in summer again as a result of this stay.
August 18, 2013
Rated 3.0 out of 5.0 by Sinjit Good overnight stop
Good overnight stop which was easy to find. Car parking was good. Room clean and tidy. Sofa bed not very comfortable but was made and turned down which was not expected. Breakfast provided a good choice but when baked beans ran out they were not replaced despite being asked to.
August 17, 2013
Rated 3.0 out of 5.0 by Martinfjords Convenient, clean and tidy. Slow service.
We stayed the night before a cruise. It was easy to find and checking in for us was quick and easy. The room was clean and tidy, very spacious for the one night, and on the upper floor as requested. There was no noise from the traffic on the nearby road although we could hear snoring from another room. All the staff were friendly and welcoming.
Although convenient for our cruise, the hotel isn't near anything within easy walking distance so we booked for the evening meal with the expectation of an average but convenient meal. Although we booked a time the whole restaurant was overrunning due to the hotel being fully booked and a staff shortage and with some staff being trainees. The barmaid was really pleasant and kept apologising, she was on her own and training in the role. Meanwhile a few steps away were some reception staff stood doing nothing. They eventually helped out for a little while. Most meals seemed to be running late by about an hour due to only one chef being on duty and some double bookings for dinner. The food was as we expected - very average / basic, a little dry but it filled a hole and as mentioned earlier was convenient for us.
The instructions to our secure car park were excellent
August 17, 2013
Rated 4.0 out of 5.0 by Hja11 Within easy reach to Peppa Pig World!
Comfy room, clean and nice food. Nothing within easy walking distance, but Tesco, Sainsburys, KFC, Maccy Ds and also bowling within 10 min drive. Kids got bored but we was only there for 1 night so it wasn't too bad!
August 16, 2013
Rated 4.0 out of 5.0 by Chrisuk62 Happy, satisfied guest.
This was our second visit to The Holiday Inn at Adanac Park and we were given good service both times,
Staff were helpful, friendly and recommended a great place to eat just a short drive away.
Bedroom was a decent size and the bed was comfortable. The fan was most welcome as it was a very hot night.
The cruise parking service we asked for was very efficient and smooth.
We would use this Holiday Inn again. Thank You.
August 15, 2013
Rated 3.0 out of 5.0 by Denise49 Breakfast bedlam
First time staying here the room clean and comfy but very warm glad there was a fan because it was needed. The bed was great and the sofa bed both of them were soft and comfy.The bins outside needed emptying and the ash trays not a good first impression.Staff were friendly but under pressure. The breakfast experience was just awful the quality of food was poor the place was full of children running round and screaming you could not even hold a conversation it was that bad. I would not have considered staying here again until I spoke to the manager and asked was it always this bad. he was very good and explained and also showed us a new room that had just been finished on Friday where we would be able to have breakfast in the quiet this room is for ADULTS only. we stay in the holiday inns and express regular. good location for visiting southampton and new forest.I do appreciate that this express is near to pepa pig world but parents and staff need to have some control over children running around. will give this hotel one more go but not in the holiday.
August 12, 2013
Rated 2.0 out of 5.0 by LondonYoungFamily Close to the Leisure Park but join the queue to get restaurant service
This hotel is pretty much what you would expect from any Holiday Inn Express, with the added benefit of being only 5 minutes drive from Peppa World and other kids activity park.
However we were very disappointed that for an hotel which advertises package deals in its lobby and advertise itself as a family hotel (room + kids theme park tickets discount) that there are no kids play area either inside or outside the hotel and that the restaurant service the eve we were there on a Saturday night meant 1 hour waiting time - the hotel was full as you would expect in August!
Not really ideal when you have an hungry 3 year old child and that you only find out after 30 minutes of waiting time and by having to enquire yourself that the wait was to be that long.
The hotel management can definitely improve in that area. But they accepted to refund the meal (which was good) cost in the end - but we had to ask for it - no proactive offer or apologize.
August 9, 2013
Rated 1.0 out of 5.0 by Rosemarie53 Too hot and uncomfortable bed
We stayed before we went on our cruise and when we returned two weeks later. On both occasions the rooms were far too hot but the reception and bar area were far too cold. There is no air conditioning in the rooms thought fans were provided but were totally ineffectual.
The bed we had on our second stay was so unstable that every time my husband moved I was woken up and visa versa. The sofa beds which our daughters had to sleep on were very uncomfortable as they were hard and lumpy.
Breakfast was a mess. Cereal had been spilled on the floor and not cleared up. Sausages and bread had run out and were not replenished until we asked for them.
I will not be staying at this hotel again even though I have not encountered the same problems with other Holiday Inn express hotels.
August 6, 2013
Rated 3.0 out of 5.0 by George14 Hotel under pressure
Cleanliness in the bedrooms and bathrooms at this hotel can always be relied on. We have used this location on a number of occasions and have always found it served our needs. However, on this occasion we were disappointed at the ratio of rooms let for multiple occupancy (i.e. families) to those let for double or single occupancy. This put the lounge area, and the Dining area under tremendous pressure, staff struggling to cope and guests wanting to relax left with little option but to retire to their rooms.
August 6, 2013
Rated 5.0 out of 5.0 by Orianacruiser Pre cruise stay and relax
A great stopover in Southampton pre cruise. Excellent service, easy to find and a good nights sleep before going on our cruise.
August 5, 2013
Rated 4.0 out of 5.0 by Monu Great Staff and Good Service
Overall we had a very good experience staying here.The staff was really good. The lady at the bar made sure we get our dinner even though it was quite late in the night.The breakfast was good and the staff made sure that the items gets refilled as quick as possible as the breakfast room was quite busy.The hotel is located at an ideal location for visiting places in and around Southampton.
August 1, 2013
Rated 3.0 out of 5.0 by Visitor19 rooms and location good - breakfast experience awful
The hotel is ideally situated and the rooms are comfortable for this level of hotel. The showers are excellent!
However the breakfast experience was awful - like being in a kindergarten - screaming unruly children, messy tables which the staff are not quick to clean. Also choice and quality of food not very good. I think having breakfast included in room price is the problem..
Was glad to hear that there are plans for an adult only dining room - very overdue if this hotel is not to deter guests without children.
August 1, 2013
Rated 1.0 out of 5.0 by SCM65 Very disappointed
Food in restaurant was poor, breakfast was limited
Worse: the bed smelt of stale urine - the smell developed as the bed warmed as we slept - which I brought to the attention of the checkout staff. Despite being told they would address it I haven't heard anything
Having stayed iat the Bolton Holiday Inn I booked this expecting it to be good - but it didn't live up to my expectations
July 30, 2013
Rated 2.0 out of 5.0 by HotAndBothered Avoid on a hot night
Apparently this hotel is now about 12 years old and so we shouldn't expect the rooms to be air-conditioned. Not much help on the warmest, stillest night of the year when your room's on the top floor! A plug-in fan just doesn't make up for it.
We had asked in advance for the sofa bed to be made up, but when we arrived (around 9pm) it wasn't, nor were there any other rooms we could be allocated, so had to wait for the bed to be made up. Consequently we were also missing the other "extras" (towels, tea/coffee, etc).
After a hot, sleepless night a nice breakfast would have been welcome. However the sausages weren't to the usual HIExpress standard. Other food (toast, croissants, etc) seemed fine.
We have stayed here before, but with better experiences. We'll think again if the weather's good...
July 29, 2013
Rated 5.0 out of 5.0 by sunny44 A very good stop over
We thought this hotel was excellent . clean and very friendly, also nice and quiet, but we stayed on the hottest night of the year and there was no aircon just a small fan , which we were very surprised about , But we would stay there again
July 26, 2013
Rated 4.0 out of 5.0 by jagman49 Good value
Friendly welcome, clean comfortable rooms.
Excellent for business or one night stop overs, easy to find just off M271
July 24, 2013
Rated 1.0 out of 5.0 by Burglina Not Again
Where do I start
Ground floor rooms are so badly soundproofed from upstairs rooms that we didn't get much sleep.We were booked in for three nights but could not put up with the noise from upstairs that we had to leave after two nights . No decaf coffee to be had in rooms or restaurant, in most hotels we have stayed in this is included .Only 1 little fan to keep room cool couldn't open window because of road noise from M27 maybe a room on the other side of hotel might have helped.. Breakfast was a shambles food all over the floor nobody thought to clean it up. Breakfast quality was very poor. Hope the Holiday Inn I have booked in Winchester is better than this one .
Would never stay in this one again .
July 23, 2013
Rated 5.0 out of 5.0 by HJ56 Good value for money
Stayed here for one night prior to a cruise using the stay and park package. Friendly welcome on arrival. Room clean and comfortable and good evening meal and breakfast. On checkout we took the car to the off-site car parking company, checked in the car and was then transferred to Southampton docks. At the end of the cruise we were picked up from the docks and taken to our car. All went very smoothly and the cost very reasonable. Would definitely recommend.
July 22, 2013
Rated 4.0 out of 5.0 by cleoandsasha pleasant stay
convenient, quiet, comfortable, clean - no problems
July 20, 2013