Rated 4.0 out of 5.0 by gin1 Comfortable bed, clean and convenient to the airport
This is a nice hotel. I was pleasantly surprised. Staff was very helpful and courteous. I would definitely stay here again.
February 13, 2013
Rated 5.0 out of 5.0 by Pilot2 Nice Facility
We enjoyed our stay. The hotel was very nice and the staff was very courteous.
January 31, 2013
Rated 2.0 out of 5.0 by Tedward Smoke smell
The entire place smelled as if this was a smoking only Holiday Inn Express. The staff was awesome.
January 31, 2013
Rated 5.0 out of 5.0 by 23forward Great place to stay- in memphis area
Hotel has undergone renovation in past 5-6 years. great breakfast and staff on front desk. friendly but efficient. rooms clean and well mantained. had one day that left room at 10 am and cleaning staff did not return to clean room. However, front desk staff stepped up and provided anything that was needed. great looking property, very secure very convient to airport and staff very accomidating. great
January 14, 2013
Rated 3.0 out of 5.0 by Steve4475 Poor condition
When I got to my room the television did not work so I went to call the front desk and the phone didn't work. I had to go down to the front desk and they put me into another room. I had to repack all my things and move.
The biggest problem I have with this chain is there is never nothing healthy for breakfast. NO FRUIT, NO OATMEAL that is already made and ready for you. Every once in a while they have packets of oatmeal that is not good oatmeal.
December 12, 2012
Rated 3.0 out of 5.0 by 1GATOR Comfortable bed
I TRAVEL THROUGHOUT MISSISSIPPI. WHENEVER THERE IS A HOLIDAY INN EXPRESS I ALWAYS STAY AT THEM. THEY ALL HAVE THE MOST COMFORTABLE BEDS AND I GET A PEACEFUL NIGHTS REST. THANKS
December 5, 2012
Rated 2.0 out of 5.0 by DogTraveler27 Watch your Credit Card Bill Closely...
We have stayed at this location multiple times and the last two times have been charged additional charges on our credit card without being notified. This time it was for our dogs. We now know that dogs are not allowed on the premises. We were traveling and using the mobile site and I misunderstood the paw print to mean pets were ok and even mentioned we had two dogs when booking the room over the phone. She probably didn't catch that though because I was put on hold 5 different times during my booking. We checked in and were there less than 12 hours -- it was just a place to sleep while traveling. The next morning I went to check out and confirm our charges and make sure out priority points were included because we have had problems in the past with these issues. Everything was ok and we checked out. The next day I notice a charge for 150.00 on my card. We call and are told it was because of the dogs. Apparently the manager saw us coming in the back door and automatically fined us. Obviously we were in the wrong and should have made a bigger point about the dogs and verified it verbally in person, but our issue is that if they saw us coming in the door with them and could take the time to charge our card why could they not come knock on our door and say dogs are not allowed and you will be charged 150.00. We would have gladly left and gone to another hotel -- Better yet why were we not informed of the charge when we were checking out? Oh and good luck getting the general manager to call you back about any issues you have with your stay it took 4 days and 8 messages left for him just to get a call back. We have stayed at this location multiple times just due to convenience and location. Next time we will travel out of our way to have better customer service.
November 28, 2012
Rated 2.0 out of 5.0 by Sippi76 Room and staff
Staff was not polite. Also, on the phone texting every time that i went to the front desk.
The bed was eh most uncomfortable I have ever had at a Holiday Inn and the bathroom was not clean..
November 11, 2012
Rated 5.0 out of 5.0 by Laidig1 Good People
Everyone was so helpful. Not from the area, I had no idea where to find anything. They were very knowledgeable about business in the area and also their locations.
November 8, 2012
Rated 3.0 out of 5.0 by Rock4396 Not up to typical HIE standards
I stay in 15-20 different Holiday Inn Expess locations a year (multiple stays at each location) and have always been very satisfied with the cleanliness of the rooms. However, this by far was the worst. Toilet was dirty and the rooms are just beat up. Definitely not what I'm used to seeing at HIE. I stayed there on two different occasions and they could not even give complimentary water to platinum members. I will not stay there again.
October 29, 2012
Rated 5.0 out of 5.0 by JWard60 Best Hotel I've been to close to Graceland and Memphis.
This Hotel is the best that I have had the pleasure to stay in. The Front Desk was excellent and very capable to answer all of my questions. The Breakfast Buffet was perfect and I know this is a lot of work to set this up every Day. The Hotel was close to everything in the area, especially Graceland. The room was excellent and very quiet, I could hear nothing from the other rooms. The Bathroom was spotless, and the Maid Service was the best I can remember ever having in a hotel. The only thing that would have put us over the top, would have been if the pool was covered. It was just to cold when we went there to enjoy the Pool. Maybe this is something for the future for this great Hotel. We will be going back there again the next time we go to the Memphis area. And If they had a Restaurant, we would never have left for Dinner at the other Restaurants in the area. Keep it up Holiday Inn Express.
October 25, 2012
Rated 1.0 out of 5.0 by Unsatisfied1 Will not stay again at this location
While spending my 21 nights at this hotel, I had my room cleaned one time. And that was only after I called the front desk three days in a row to ask them to clean it.
I was working at night and had to sleep during the day. The front desk attendant said that they would have someone clean my room before I got there every day.
This did not happen and I got tired of asking. I would think that for the overpriced cost of a days stay at this property, that the front desk attendant would notice that my room had not been cleaned for two weeks and would have called my room to see if I needed anything. But it seemed like nobody even cared about the comfort of the guests.
Along with this was the issue of the morning breakfast. Several times in the morning at 7am the breakfast trays would be empty and the staff would not know about it until someone would tell them.
My stay at this hotel was not enjoyable to say the least.
If service like that is what you get at this hotel, I would suggest lowering the price somewhat to reflect what you can expect when staying here.
October 25, 2012
Rated 3.0 out of 5.0 by SAN66 Shuttle Service
The shuttle driver approached me and grabbed my bag without asking. I had a small bag and preferred to carry it onto the shuttle myself. He was timely but overall was rude in his disposition.
October 23, 2012
Rated 5.0 out of 5.0 by 2Dad Comfortable Room & great service
We have stayed at this hotel before as we like the location to our Grandson's house. The rooms are always serviced & kept well
for our stay. The front desk personnel are always courteous & friendly & me being a Priority Club Gold Card member they always have my reservations ready for a quick & easy check in.
Breakfast is always good and the lady taking care of it keeps it well stocked and is always friendly & courteous to deal with.
Enjoyed our stay & when we make it back to the area we will stay at your facility again.
October 22, 2012
Rated 4.0 out of 5.0 by lt11111111 we love HIE for their standards at each location
we stayed overnight on our way from illinois to new orleans; we try to always find a HIE because we depend on their locations all looking the same; nice place; nice staff
October 2, 2012