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Rated 3.9 out of 5 by 202 reviewers.
Rated 3.0 out of 5.0 Loved the room layout, breakfast not served long enough!!!! We enjoyed our visit to the Detroit Zoo. This hotel was very conviently located. The door to our bedroom was nice to have some privacy from the kids.!!!! Breakfast is not served late enough and the hotel funishings, bedding, ect is all outdated. Needs some updating. August 29, 2015
Rated 2.0 out of 5.0 Kitchenette and door opening The kitchenette had not been properly cleaned, particularly the microwave and the coffeepot. The door to the room itself had difficulty closing. I did not complain as I was alone, very tired from a 6 hour drive, and it has become apparent beginning in May that the quality of this location is going downhill. At our May visit, the manager did take off 10% of our bill, as the television in the living area had been removed and the coffeepot did not work. Though I have not mentioned it before, whatever air freshener is being used at the frontier, needs to be eliminated. Smells like women's perfume and is quite overwhelming. August 29, 2015
Rated 5.0 out of 5.0 by Breakfast and customer service This is one of the best hotels I have ever stayed at. The rooms were spotless and phenomenal. The staff went above and beyond and were extremely nice. They made an effort to actual ask about my day and were genuinely interested in the conversation. The breakfast is the standard Holiday Inn Express breakfast but the breakfast lady made my morning. This is truly the crown jewel in Southfield. Will definitely let my family, friends, and coworkers know to ALWAYS stay here. Also, to the managers, you guys are running a perfect operation, keep up the great work. August 27, 2015
Rated 1.0 out of 5.0 by Falling Apart Pool area was moldy, smelly, and unkept. Staff was not friendly. Lights bulbs missing in rooms. Closet door busted. I was disappointed because I stay at many holiday inns and am generally pleased. This one is falling apart. August 27, 2015
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms The bed was very comfortable, one of the best sleeps I have had at a hotel. Price is well worth it. The rooms are very clean and the staff and management team are awesome. August 25, 2015
Rated 4.0 out of 5.0 by Air conditioning problems The air conditioning unit cooled the sitting area and bedroom at different temperatures. We called maintenance because the bedroom was hot. He reset the unit but it was only a temporary fix. The hotel was full and no other rooms were available. Room temperature at check in was 77 degrees! Breakfast area where food was could have a better design. It was crowded and difficult to access. August 22, 2015
Rated 5.0 out of 5.0 by very accomodating we were there for Detroit Dream Cruise. the accomodations were just what we needed. we appreciated being able to park our car trailer in the back of the hotel Sat. nite. only problem, 2 vehicles blocked us in and the hotel front desk did not know who they belonged to. so we had to wait 2 hrs before we could leave. August 21, 2015
Rated 4.0 out of 5.0 by Breakfast and Ice I love having a hot breakfast. However, the pancake machine works maybe 1/3 of the time, and the advertised evening pancakes were not made available. I also inquired as to why the breakfast no longer includes bacon. The hostess made me some bacon but told me to keep a low profile because when they do have bacon, people take an unreasonable amount so when the hotel is full they no longer serve it. The ice machine on my floor was not working. I did report this to the front desk but it took a couple of days to address the problem and fix it. The cleaning service was lacking; one day my room was not even vacuumed, and a few days no coffee was left. I also did not have Kleenex until the last days of my stay. The staff is very friendly and the bed is very comfy. August 18, 2015
  • 2015-08-31T10:50:59.637-05:00
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