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Rated 3.8 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Great Value We enjoyed our 2 day stay . Great value for the room size, amenities, and location. The room was clean and the hotel was pretty quiet. The staff was responsive when called upon. I would recommend this hotel to others. December 29, 2013
Rated 5.0 out of 5.0 by great staff and good hotel the have great staff and the do great hotel and good location December 29, 2013
Rated 5.0 out of 5.0 by GREAT HOTEL! Staff was very helpful, they went above and beyond to help me get familiar with the area. Suite had the amenities I needed. Will be back soon December 24, 2013
Rated 5.0 out of 5.0 by Great staff Good experience. And the red wings won. We will be back when we are in Detroit December 23, 2013
Rated 5.0 out of 5.0 by Nice place to stay. I had an overnight stay her back on December 14th. The Associates at the front desk were terrific in helping me find my way around and getting the things I needed. I had surgery on my knee a few weeks before the stay here and the staff was great at helping me get around. The room was clean and very spacious. I did like that the Associates were very neatly dressed and spoke very clearly. This hotel is on my list to use again when I come back for anything in the area. I would recomend it to anyone. December 23, 2013
Rated 2.0 out of 5.0 by This facility is dated and not equal to other HI Expresses The staff were friendly and helpful but I thought the room I had was dated and there was almost no decor so it felt cold and unfriendly after a long day at work. I went to two soda machines to get water and both were out and then I went downstairs to get bottled water and they were out of it there too. The soda machines look like they were built in the 70s and the ice machines looked gross. Corporate Holiday Inn needs to look at this hotel. December 15, 2013
Rated 5.0 out of 5.0 by Staff attitudes were excellent All very good with exception , frequently no hot water early in the AM and 3 occasions "wake up call" not received November 30, 2013
Rated 1.0 out of 5.0 by Never again I will never step foot in this hotel/motel again!! The comforter had dry bleed stains on it!!!! Need I say more!! They did move me to another room, but I slept in my clothes for fear I would catch something. Do not stay at this place!!! November 27, 2013
Rated 5.0 out of 5.0 by Great Place! There's a reason I stay at HIE when I can, and my experience here reminded me why. Courtney at the front desk surpassed my expectations! I can't say enough good things about her. Room was great! Staff was friendly and helpful. Plus, there were a slew of choices for food at the strip mall right across the street! Great place! November 25, 2013
Rated 5.0 out of 5.0 by Awesome! Great staff, room was great and breakfast was yummy! October 28, 2013
Rated 1.0 out of 5.0 by Not a good experience, didn't feel safe I would not recommend it to anyone! I first arrived and it seemed nice. I had to be somewhere else for part of the day, and when I came back later that evening around 8:30 pm I was incredibly freaked out. There were people hanging out in the parking lots and I was not comfortable being outside. There were people loitering in the parking lot, blasting music, and just yelling! When I called the front desk to ask if she could tell them to quiet down she said she would. However, the noise continued for the next few hours till early morning. Looking back I should have just left and went to a different and nicer hotel. I would never stay in this hotel again. I have stayed at other Holiday Inns in the past and had good experiences, but this one was NOTHING like previous ones I had been to. It gave Holiday Inn Express a bad name since it was not a good experience. I wouldn't even go out to my car at night because I was just not comfortable here. It was just an awful experience and if you are running a race the next day do not stay here. You will get no sleep and you will be tired before you even run! October 23, 2013
Rated 5.0 out of 5.0 by good staf and mangment I love stay on this hotel , good staf and the hotel was clean and good location October 22, 2013
Rated 1.0 out of 5.0 by Noisy and uncomfortable I stayed here recently, there was not that many people in the hotel on this night but front desk chose to put me in a room right by the busy street. Seems like you would only want to put someone by the street only if there were not any better rooms. Poor decision. I could hardly sleep it was miserable with all the noise from the road. Also the bed was extremely uncomfortable and the pillows seemed like they were a couple of years old. Each pillow had its own personality. I would recommend staying somewhere else. I guess in the end you get what you pay for. September 29, 2013
Rated 4.0 out of 5.0 by Rooms were nice and very clean The staff there was very nice and helpful seeing that we were from out of town. September 28, 2013
Rated 2.0 out of 5.0 by Closet repairs needed Room needed repair of closet. Pull out bed could use updated mattresses. September 27, 2013
Rated 3.0 out of 5.0 by Could have been better but was okay So after a 10 hour drive from Va we arrive earlier than check-in and was able to check-in at 11am vs 3pm which we were relieved. When we entered the hotel I thought it looked really nice in the lobby. When we got to our room I was really disappointed just appeared dirty probably because the furnture was really old and outdated. The floors needed a good steam cleaning. Once we got in and got everything settle and cleaned up to our liking everything was okay for the most part. The area was nice and close to many locations that we were going to visit like the zoo. I did have one issue which was the lady at the front desk I had asked her to advised the cleaning staff that we wanted our room clean and I had a feeling she didn't when we came back after a long day at the zoo and visiting family our room was still dirty no clean towels etc..guess she was to busy on her cell phone. However, the night clerk at the desk was very happy and offered to come fix the room but we declined and just asked for some clean stuff in which she did. She was really nice and helpful and about her job. Breakfast was okay and had the people were nice and accomodating. Also it's this place right across from the hotel called something Joe chicken fingers or something like that OMG they have the best food expecially the chicken fingers it's always hot as they cook it in front of you highly recommended. September 10, 2013
Rated 4.0 out of 5.0 by Could use some upgrades but does the trick Cons -Elevator is extremely slow -Some rooms are not upgraded and have limited plugs Pros -Staff is family and very helpful -They are patient -They have great customer service I stayed in the Holiday Inn Express for the second time during a comedy festival. We had a late checkin for 2 queen beds suite and had called ahead of time to ensure we got the 2 queen beds even if we were going to be late. The guy who took the call said that it would be fine and we wouldn't have to call in to confirm or leave a deposit. However, once we got there, we were given a King Suite because they had given all the 2 Queen suites out. They were able to get us a 2 Queen suite room the next day after staying the night in the King Suite but it took some customer service work to do that. once the gentleman at the counter realized the situation, he worked hard to get us a queen suite cleaned and ready for our use. That was appreciated. Breakfast ends a little early for most people's taste on the weekend. September 8, 2013
Rated 1.0 out of 5.0 by Disappointing Stay I have avoided this hotel on recent trips but booked it for this trip after hearing that they had improved. They have improved since my last stay in 2012 but still have a ways to go. Staff was freindly and it appears that they want to improve image but I am not sure that they know the target. After 4 days, I moved to a better hotel in the area at a lower cost. September 6, 2013
Rated 4.0 out of 5.0 by Nice suite The suite was very nice , we were able to make ourselves at home. The only complaints we had was the sheets would stay on the bed and the exercise room had air condition. It felt almost like a sauna. September 4, 2013
Rated 5.0 out of 5.0 by The service was excellent I have visited this hotel many excellent and everything in it so I want to always visit September 3, 2013
Rated 5.0 out of 5.0 by Clean, Safe, Comfortable and in a good lacation This was my first stay at this property. Everything went well. Staff was helpful. Room was quiet. I would stay at this property again when visiting the area. September 2, 2013
Rated 2.0 out of 5.0 by smoking This is supposed to be a smoke free facility. There was someone smoking on my floor several times during the course of my 4 day stay. Also, I took the stairs all the time and there was food and trash in the stairwell. The same trash as well as new, all 4 days. The maid staff actually put the spread on the bed the wrong direction once and all days and adjusted the temperature in my room down( into the low 60s). I tried calling the front desk a couple of times and no one answered. over all this was not the experience I usually receive at Holiday inn. August 13, 2013
Rated 4.0 out of 5.0 by Not sure For the most part this hotel is a good one. However if you do plan on staying here thru the weekend, DO NOT get a room on the first floor by the laudry room. It's not the laundry machines that are noisy, its the church group that has there services on Sunday evenings in one of the meeting rooms. It gets very loud do to the loudspeaker they use. I spent 5 weeks in this hotel and the first three I was on the third floor which was very quiet. I had to switch rooms do to a faulty air conditioner. I could have asked for a different room but I did not want to switch rooms a second time. While there are a few food locations close by, there are no national restaurants close by and the one that is close(.5 mile away) I would never go back to again. August 12, 2013
Rated 5.0 out of 5.0 by Great Hotel Very well kept up hotel. Great breakfast and comfortable beds. August 12, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service Check In/Check Out was very fast. Breakfast was good too. August 8, 2013
Rated 5.0 out of 5.0 by Very Comfortable The stay in this hotel was very comfortable...I liked a lot... July 31, 2013
Rated 2.0 out of 5.0 by Family Reunion Our Family checked in on Friday July 19, 2013. As per agreement ballroom was to be available for welcome event. Ballroom was dirty and event delayed in order for staff to clean. Our suite had a dirty, rusted dishwasher, without forks, dishes nor soap liquid for dishes or liquid for dishwasher. In the dining area, equipment for pancakes was broken, coffee containers were empty after early guest, no refills. No bedding was provided for sofa bed, First night elevator broke. the hotel was hosting 3 reunions with only one elevator and that stopped working. My aunt 95 years old was located on the 3rd floor. This kind of service is not acceptable, several reunion guest had tubs that would not drain, Jacuzzi tubs that were broken. Callers asking for guest were told they were not registered due to poor check-in services of front desk. This was not the representation we wanted for our guest visiting from throughout the U.S. Our experience as a family was negative and embarrassing for us and the city of Southfield. July 26, 2013
Rated 5.0 out of 5.0 by Amenities and space were top shelf There was more than enough space for my family and I to relax July 25, 2013
Rated 5.0 out of 5.0 by Best hotel and the best staff Best hotel and the best staff and every one was good July 17, 2013
Rated 1.0 out of 5.0 by My stay The entrance lobby was dirty. The elevator was dirty. Although the rooms are spacious, the fan motors that are used to heat and cool are so noisy they keep you up. I change rooms thinking it was just that room and the same thing. The second room I had the furniture was very dirty. In both rooms the work desk was too small for a laptop and work files. Additionally this hotel has some nice finishes but the lighting is horrible!! Rooms and hallways especially. Some maintenance man is buying 5000K lamps that are very uncomfortable and wash out all the warm finishes used in this property. This hotel is not business traveler friendly. I will be in this area again soon and will not stay here. June 24, 2013
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