Rated 4.2 out of 5 by 100
Rated 5.0 out of 5.0 by cpmom Nice hotel, friendly staff, good breakfast
We stayed with a group of 13 families for a youth hockey tournament. Sales manager was very accommodating with making
October 16, 2014
Rated 4.0 out of 5.0 by anyjacky 房间比较宽敞
October 13, 2014
Rated 5.0 out of 5.0 by Diane43 Friendly atmosphere
I felt very safe, everyone I meet was very helpful
October 9, 2014
Rated 2.0 out of 5.0 by 12345-quick Room clean, beds very comfortable, hot foods poor!
Overall I can recommend this hotel for it's excellent beds, and room very clean. TV selection excellent. Some staff very good, day and afternoon front desk and your cleaning staff were great.
***BACK ENTRANCE NEVER WORKED despite changing room key three times. Suggest a better way to handle such inconvenience was to instruct someone on staff to then hold that back door for packing and unpacking instead of forcing customer to repack and take car around front to get in.Nobody offered that - Although someone did accompany me on initial check in but all had to be repacked in car and brought around the front to do it.
Lobby and elevators had odd smell. While coffee and hot beverages were always available, coffee extremely bitter.
Amenities available were very mixed, ***ALL HOT FOOD and packaged food, baked goods AND COFFEE WERE VERY POOR. Only milk, juice, fruit, cold ceral and toast edible, coffee extremely bitter. Standard things like tea and creamers were availble.
***Food Staff needs more training to pay attention at breakfast area and respond more appropriately to what is happening at the time. This was NOT a language problem.
*Air conditioning quiet and good. Front desk staff during day and early evening helpful and pleasant.
October 2, 2014
Rated 4.0 out of 5.0 by Bill08 External noise
Could hear a lot of road noise from my room all night.
September 22, 2014
Rated 5.0 out of 5.0 by njraymond Great service - with not only a smile but coffee to go.
I would have given the five star rating for sleep quality-- but who could sleep in when you know that they had wonderful big and fresh breakfast just waiting for you. That is worth the trip... the staff and very helpful ... even after the stay was over.... I had called with a question on my bill and the friendly staff...Jakob was right there to help me assist me. Thanks for going the extra mile.
September 15, 2014
Rated 3.0 out of 5.0 by Chris570 Great beds but room had strange smell
My husband and I stayed here with our 19 month old last week. The room was average size, the mini fridge was very nice even had a small freezer and everything was clean. However the room had a slight smell to it. We were only stating one night so we made do with a scented candle from cvs. The hotel had a pool but it was already closed for the season even though it was 80 degrees and just the first week of September. Breakfast was a nice touch but nothing to write home about. The hot items were decent but the muffins and bagels were slightly hard. The housekeeping staff, front desk staff and older woman running the breakfast station were all wonderful. Very kind and accommodating. When my son was giving me a hard time they came over and entertained him to help me which was wonderful. The bed was wonderful if you like a soft mattress and a nice touch was they provide two soft king pillows and two firmer pillows. We would have slept like kings if the room wasn't facing the front of the hotel with the highway and car noises coming right in. We aren't used to noise like that so my son was disturbed all night and we were kept awake as well. We give this hotel a three star rating because while the staff was wonderful and the beds comfortable it's not a hotel we would recommend because the cons outweigh the pros.
September 14, 2014
Rated 4.0 out of 5.0 by track sledge wonderful stay
Our only problem was the first room we stayed in was not cleaned properly. We found soiled undergarments in the closet, which was pretty nasty. Within less than 2 min of contacting the front desk, the house keeping supervisor knocked on our door, immediately brought us to a new room, and checked the room with me for cleanliness. She then called us 15 min after being there to make sure everything was OK, and gave us a discount off the room. The staff was wonderful. Yes we were annoyed at first, but other than that mishap everything else was wonderful. I didn't like the fact that it had a nice swimming pool that was not heated and can only be used part of the yr on hot days.
September 3, 2014