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Rated 4.3 out of 5 by 178 reviewers.
Rated 4.0 out of 5.0 Serviceable and attentive It's a Holiday Inn Express. The rooms are a little small and dated. It's not fancy. However, the staff were very engaged, the beds were incredibly comfortable, and they had sausage gravy and biscuits! OMG what a great and unexpected breakfast treat. If you are traveling in the area and need a place to stay the hotel is fine. And, the staff and management seemed engaged and focused on making the hotel a good property. May 28, 2015
Rated 5.0 out of 5.0 by Survey To Long Survey To Long. Comfortable bed and great service. Survey To Long. May 26, 2015
Rated 5.0 out of 5.0 by Nice Night at HIE Great Staff - managed to keep a large group of teens quiet by giving them a conference room to hang out. Quick thinking! Rooms were clean and quiet. May 26, 2015
Rated 5.0 out of 5.0 by great hotel-quiet, nice staff We booked this hotel for a family weekend getaway. We found the facility quite, right of the highway but well hidden between trees.lots of green landscape around. quick check in, cozy and clean room, nice gym, great breakfast,and nice smiling staff. Price was great May 25, 2015
Rated 3.0 out of 5.0 by Service Suffered when Hotel was Busy This hotel provided a good location for travel in the greater Hartford area and was a good value for the price. The only issue we had over 4 nights was that the hotel could not provide housekeeping when it was full. Being a guest for 4 nights should entail the same quality of service that all guests receive. Front desk staff were quite stressed by the full house, but service improved once the volume of guests declined. May 25, 2015
Rated 3.0 out of 5.0 by A Mediocre Stay We stayed 3 nights, was happy that they enforce quiet hours. However, we did have some issues: water was not very hot and the shower head could not be adjusted (and when attempting to adjust the water pipe was actually moving at the wall and we were afraid it was going to come apart); hair in bathroom in sink, tub and floor; toilet paper holder was not secure, no trademark cinnamon rolls on Sunday or Monday morning. Also, Monday morning breakfast had issues of no salt and pepper on the tables, lights not on at bfast bar, and omelettes were cold. Our opinion was a mediocre stay, but feel we payed for more than what we received. May 20, 2015
Rated 3.0 out of 5.0 by Mattress and Shower Below Par The mattress was so soft and worn out that my back was sore after I slept. When I showered at 8 a.m. the hot water ran out after one minute. The breakfast buffet is loaded with sugary confections and processed food. May 18, 2015
Rated 1.0 out of 5.0 by Cold, Dribbling Shower I've stayed at 10+ Holiday Inns this year, and this is probably the worst. The building feels very dated, and probably hasn't been renovated in a very long time. My bathroom was tiny and pillows were uncomfortable. My shower this morning was freezing and the shower head was broken. May 12, 2015
  • 2015-05-29T17:45:40.950-05:00
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