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Rated 4.3 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Good value, great service. Asked for early check in due to business travel... No problem, clean room nice hotel. November 15, 2013
Rated 4.0 out of 5.0 by A wonderful an comfortable stay Me an my new husband had a very nice stay. We stayed for two nights after our wedding an we had such a nice an relaxing stay. We live close by but it was still a nice little getaway for us an breakfast was overall pretty good as well. We would defnietely stay again an recommend to others we know. November 7, 2013
Rated 5.0 out of 5.0 by very consistent lodging We find the staff, rooms and breakfasts are always consistently good. We stay about 3 nights 4 times a year and are glad to find this kind of facility for the money. Oh, and we love the cookies! November 4, 2013
Rated 5.0 out of 5.0 by We always come back! We never do a search for accommodations when we come to visit our family in Bristol any more. Holiday Inn Express Southington is the ONLY choice for us! We always appreciate the helpful, cheerful, accommodating staff. The breakfast served each morning rivals any restaurant in any city! It is served hot, fresh, and in a healthy variety of choices by a staff member who seems tirelessly committed to serving the guests. I can not say enough about this motel. Its location allows for nearly any schedule--shopping, sightseeing, or business and entertainment. We usually stay for several days and the housekeeping staff takes good care of our room and works with our schedule so that we never feel rushed to make the room available for the crew. Thank you...all of you...for another delightful stay. October 30, 2013
Rated 5.0 out of 5.0 by Excellent place to stay. Our stay was very enjoyable. We had several events to attend in CT and we chose the location because it was central. We stayed for eleven nights so it was important that the room and bed were comfortable and we were not disappointed. The staff was friendly and showed a willingness to make sure our stay was enjoyable. We have stayed in HI's before but this one was the best we have ever stayed. October 24, 2013
Rated 5.0 out of 5.0 by Above and Beyond We can't say enough nice things about the Holiday Inn Express in Southington. The staff that works at the hotel is top notch and goes out of their way to make your stay comfortable. We hold events here several times a year and it is so nice to see all the familiar faces when we walk through the door. We wish we could thank everyone personally, but from Becky and Jen who handle our bookings to Jakub and Kym at the front desk, to Steve and Firdoze who keep everything so clean and nice, Holiday Inn could not ask for better representatives of their brand. If you are looking for a great place to stay, this is the place to pick! October 16, 2013
Rated 5.0 out of 5.0 by Great staff I accidentally booked a smoking room here, but am a nonsmoker. It was only after I got to the smoking room that I discovered my mistake. Although there were no available rooms, the staff noted that one nonsmoking room had just been vacated and could be prepared for us. They cleaned the room promptly and thoroughly and got us resitutated without any kind of penalty. I was glad to be able to sleep in a clean smoke-free room. October 16, 2013
Rated 4.0 out of 5.0 by Great customer service The lady working the desk the night I stayed was very helpful. I need to print documents late a night and she directed me to the business room and gave me the key. That helped me out a great deal. October 12, 2013
Rated 4.0 out of 5.0 by Nice stay Facility is convenient to interstate and a nice hotel. Clean and friendly. Nice breakfast. Have stayed here before and will stay again October 7, 2013
Rated 5.0 out of 5.0 by Always Good.. been staying at this Holiday Inn for years..mgmnt/personnel has changed, but quality is always consistent..very good value for the dollar..and a VERY convenient location.. October 1, 2013
Rated 4.0 out of 5.0 by Hotel Interior and Staff Excellent customer service from the moment you walk in until you check out. Great staff! 3rd Floor smelled like stale cigarette smoke. Carpeted floors seemed stained. Smell was in room also. Supposed to be a non-smoking room. Bed was very comfortable. Nice view from front of hotel. October 1, 2013
Rated 5.0 out of 5.0 by Awesome Service! I have to say that the staff is awesome. I was running late for an appointment and my cab was running late. Long story short Becky drove me to my appointment. Really saved the day! September 30, 2013
Rated 3.0 out of 5.0 by Horrible Housekeeping Stayed at this H.I. Express in Southington for 7 nights there to visit family and friends and see sites we haven't been too since we moved away from home. The Housekeeping service we had was beyond horrible, no other words to describe it. I do not think our sheets were changed for the entire 7 nights, amenities were never replaced, left a note for housekeeper to please replace the shampoo/conditioner/lotion/soap put bottles on bathroom vanity with a note to please replace never replaced, toilet paper ran not never replaced when roll was empty left on holder. Housekeeper did not pay attention to coffee supply, cups never replaced, sugar packet never replaced. I had to go to front desk many times to get items, informed of my frustration with housekeeping says it is a language barrier there were the staff does not understand the English language. I did see a housekeeper in the hallway tried to speak with her, was useless did not understand. The front desk staff is very friendly and helpful, the cookies in the evenings at the desk are delicious. The morning breakfast is less to be desired, it's the same items day in and day out, powder dry eggs, greasy sausage patties, dried up bisquits spicy cream gravy, many mornings no fruit say they ran out, the best thing at breakfast was the cinnamon rolls, always hot and fresh, stayed at other hotels that offer breakfast many offer changes to the menu every morning. I would satay at this location again, since it is close to our family, and hopefully our next visit the housekeeping will improve, The reason I rated the staff poor is mainly due to housekeeping, and not the front desk staff. September 30, 2013
Rated 4.0 out of 5.0 by Quick Stay We were only there one night due to a wedding nearby but found our room very clean and the bed very comfortable.. Breakfast in the morning was okay - just wish they had a few more choices for cereals but we were happy fat-free milk was offered!! I rated the staff and service good but the only contact we had was at check-in and all he did was ask our name and handed us our keys...but he was nice enough. September 25, 2013
Rated 3.0 out of 5.0 by Friendly staff Staff was extremely friendly and accommodating. The room was a little dark and needed some upgrades but it was clean and beds were comfortable. September 25, 2013
Rated 1.0 out of 5.0 by Awful night I stay at Holiday In Express hotels all over the country. I understand that we are all humans. I could not understand, nor communicate with the staff. Heavy foreign accent and didn't understand english at all. Fire Alarm was pulled in the middle of the night and the staff were out side smoking cigarettes and had no explanation as to why everone was evacuating their rooms. Fireman who arrived at the hotel. Couldn't communicate with staff. Couldn't undersatand them. While the Fireman were asking questions they were texting or something on their phone. Very discomforting. September 21, 2013
Rated 2.0 out of 5.0 by Aweful The best part was the bed was at least comfortable. My non smoking room smelled like a chain smoker was in there with us. The toilet looked like it wasnt cleaned in weeks. Looked like blood on the walls. Front desk gave me the wrong room number twice. September 19, 2013
Rated 4.0 out of 5.0 by Clean Room I stayed here one night and was very satisfied with the room. It was clean, comfortable and the service was good. I would definitely stay here again if and when I am in the area. September 9, 2013
Rated 5.0 out of 5.0 by Fast check in We checked in quickly and efficiently, room was clean, lots to choose from for the breakfast, easy on and off interstate. Staff very friendly :) September 1, 2013
Rated 5.0 out of 5.0 by Comfortable room, first floor a little noisy I found the accommodations to be very nice -- the bed was comfy, the space welcoming, the water pressure high. However, being on the first floor was problematic, as other guests were making a lot of noise getting into and out of their car right outside my window, and also rattling the doors out in the hall. August 31, 2013
Rated 4.0 out of 5.0 by Clean,personable/helpful service We would stay at the Holiday Inn again the only problem we found was the sign is too small off the main road we had to turn around a couple times to find it because it's located off the main road. August 26, 2013
Rated 5.0 out of 5.0 by Good. Experience Reasonable price, clean room, easy access from highway, quiet, beds a bit soft but we like them firm. August 20, 2013
Rated 5.0 out of 5.0 by great staff and clean property we were very impressed with the cleanliness and comfort of this hotel. the free breakfast, 24 hr. coffee, and warm cookies were also a nice touch. we would go back to this property. staff was nice and willing to help. a nice benefit is that you can buy tickets to lake compounce at the front desk. August 15, 2013
Rated 2.0 out of 5.0 by room When I made my reservation, I was asked if I wanted a pull out sofa at no additional charge, I accepted. When I arrived, that is not the room I was given. When I asked about it, they said it wasn't on my reservation and it wasn't available. I came with my 15 year old son, who is the size of an adult, and then my mother decided to come, thinking we had plenty of sleeping room. It wasn't the best comfort for 3 adults in one bed. Then I mistakenly left an item behind, I called about it, and it was there, so they had to mail it to me, at my expense. You would think they could have sent my item for the $5 postage it cost in exchange for not having what they offered me. July 28, 2013
Rated 5.0 out of 5.0 by Good Convenient location and courteous staff nice breakfast July 9, 2013
Rated 5.0 out of 5.0 by cleanliness/friendly associates/quality linens have been at this facility several times over 8 years. Continued quality experience even with change in management. July 5, 2013
Rated 4.0 out of 5.0 by Comfortable room The room was comfortable. The staff was very friendly and responsive when I had any issues. Overall, I would stay here again when back in Southington. July 3, 2013
Rated 3.0 out of 5.0 by Beware the "Smoking" rooms Check-in at this Holiday Inn went quickly an comfortably. The young woman at the front desk was very cheerful and accomodating. However, I was assigned to a "non-smoking" room that was across the hall from what must have been a "smoking allowed" room, as there was no smoking prohibition symbol on the room number plate like my own. The stench of nasty cigarette smoke filled the entire hall, and no matter what steps I took, I was unable to keep the stink out. It was really quite bothersome. I even went so far as to close the door with a blanket stuffed in the crack around the door, but the stink still worked its way into my room. Be sure to recommend that you do Not be put near a smoker, if you are at all bothered by the smell. May 22, 2013
Rated 1.0 out of 5.0 by Used to be very good Over the years this property has gone totally downhill. As a Priority Club member for many many years I actually felt sorry for those there. Everything about the hotel is cruddy; cleanliness - HA! Folks that make up the rooms must have a race to see who gets done faster Sorry folks. No more May 13, 2013
Rated 2.0 out of 5.0 by RDWAU83 Worn out and time to renovate or demo. People running the halls and slamming doors much of the evening. While the staff was very nice, i have to return to the city next month and will be starying about 10 miles from my site rather than 4 miles at the Southinton location. May 8, 2013
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