Rated 4.1 out of 5 by 148
Rated 4.0 out of 5.0 by dano59 old rooms with good staff/restaurant
It's unfortunate that the room was in such poor condition. The bathroom was fairly disturbing with the door back splintering veneer and shower curtain pole that was a hair away from falling down. The area is deep with HI Expresses but if your looking to stay in house dosome work related stuff eat a good dinner and watch a game the choices are quite limited for IHG fans.
May 22, 2014
Rated 2.0 out of 5.0 by bennett9431 dissappointed with staff
I stayed here for 4 nights for my sons wedding, The beds and the room was extremely comfortable. Tho I was surprised that there was no small refrigerator in the room. When i asked I was told they could get me one but it was a extra $15.00 per night, not worth it. So a friend bought me over a cooler from her house. The business office was always busy when I needed to use it to print directions. I asked the girls at the front desk if they could print me out some. I was told no they do NOT do that. I also went to the desk my first night to ask about breakfast times. The staff was to busy talking to one another, after 10 minutes I gave up on trying to get their attention.
On Thursday we wanted to use the pool but were told that it was only available at 1/2 hour increments at certain times due to children's swim classes. None of the times worked, so we did not use it. There should have been a sign with posted pool hours for the guests.
Overall the customer service of the front desk was well below average.I stay in many hotels during the course of the year and this was by far the worst customer service I ever experienced!!
May 22, 2014
Rated 5.0 out of 5.0 by Jaybo1971 Top Notch!
I'm a regular business traveler to this hotel. I'm always greeted professionally by staff and management. Sarah & Serena provide friendly and fast service in the lounge.
April 2, 2014
Rated 5.0 out of 5.0 by Jaybo1971 Super staff
I'm a regular business traveler to this hotel. Front desk (Jordan & Nicole) are excellent and attentive to guests at check-in and check-out. I feel valued as a customer.
April 2, 2014
Rated 5.0 out of 5.0 by ltwest2 Well appointed room
the room was clean, spaceous, comfortable and pleasantly decorated.
April 1, 2014
Rated 3.0 out of 5.0 by Holly42 Have to share the pool with a swim school!
The Hotel was good the staff was great! The food was decent. My biggest complaint is that I am a swimmer and every afternoon and evening I went down to the pool for a swim there was a swim school that came in and took all the space and made guest feel unwelcome. The website never mentioned this the staff never told us and there was not even a sign in the lobby forewarning you of this. I come to stay in this area often and probably will not use this hotel again for this reason.
March 30, 2014
Rated 2.0 out of 5.0 by Kbuc Tired and in poor repair
The bathroom needed significant remodeling. The commode lid was chipped, the ceiling was warped, the wallpaper was coming away from the wall. There were nail holes in the wall and stains on the walls. Not what I would expect r
From a Crowne Plaza.
March 30, 2014
Rated 5.0 out of 5.0 by dollylooo staff are the gem in this hotel!
I always enjoy my business stay at this property. The staff is what makes a company special, and it's what keeps me coming back to the Crowne in Southbury.
March 16, 2014
Rated 1.0 out of 5.0 by world-traveler Dogs barking in hotel
Upon check-in we heard a dog barking. When arriving at our room there were more dogs barking. Management was informed. The barking never stopped.
The curtains were shredded allowing light into the room.
The carpeting in the hallway was visibly soiled.
The furnishings in the room were scuffed and scratched.
The $30 steak ordered in the restaurant was not medium-rare but very well done. Sent it back. Again came a well-done steak.
The property is tired and in need of rehab. So is the well-meaning staff.
March 16, 2014
Rated 4.0 out of 5.0 by Caroline1960 Wonderful Staff
I checked in to the Crowne Plaza on Jan 29, 2014 thinking I would be staying a week or so. My home was a mess due to broken pipes. I ended up staying at this hotel until Feb 27,2014. The staff couldn't have been more helpful. Dwayne and Jordan at the front desk greeting me daily by name. All my requests were dealt with promptly. We had several snow storms during my stay and each time my car was cleaned off and dug out without having to ask. Although I was not thrilled with the restaurant menu, MaryBeth in the lounge was wonderful as was the room service staff. It was a difficult time and the staff at the hotel made me feel right at home.
March 14, 2014
Rated 5.0 out of 5.0 by liketotravel Peace after a Long Day of Travel
This was our first stay at this particular Crowne Plaza and it was very welcoming with a gracious greeting from the desk staff to the waiter that was so attentive to us at dinner. I would definitely reco. this property.
March 13, 2014
Rated 5.0 out of 5.0 by #13jack My experience
Everything I asked for was delivered and more. It was over and beyond what I hoped for
March 12, 2014
Rated 5.0 out of 5.0 by J & J 70 Clean, comfortable room
There was only one thing, the little coffee pot only had supplies for one cup of coffee, just an oversight by the cleaning staff. The front desk was very accommodating.
March 7, 2014
Rated 2.0 out of 5.0 by Rewarded Not what we bargained for
From dirty bedspreads to a cold hot tub to a parking area that was not plowed or treated for ice to thin walls or really noisy neighbors to finding out that the amenities that were listed were not even there. This did not make much of a family vacation.
March 4, 2014
Rated 1.0 out of 5.0 by Chuckfrompa No heat and no compassion
The heat in the room never came up and I woke up around 3 am freezing. I informed the front desk and didn't even get offered any type of compensation. I will NEVER stay at this property again!
February 21, 2014
Rated 5.0 out of 5.0 by DH333 A real gem
I couldn't believe a room this inexpensive would be nearly as nice as it was. From the kind staff to the well-appointed room to the EXCELLENT food and super convenient location, I was floored. I'll definitely be back. The only downside was that there wasn't a gym... but the spa-like free samples of aromatherapy and foot cream in the room nearly made up for that, in my opinion.
January 14, 2014
Rated 4.0 out of 5.0 by emerson63 Sr. Real Estate Representative
My overall stay was fairly good. I think the only area that needs to be reviewed is that of food and beverage costs. Example: $6.00 or more for a glass of house wine, $12 for a bloddy mary??? Does the value of food and other entrees merit the somewhat high cost????
January 10, 2014
Rated 4.0 out of 5.0 by KatieTess What a difference
I've stayed at this hotel several times in the past. I've always been comfortable, but this time the room was larger, better priced, immaculate and the new packets for relaxation were a wonderful touch. I didn't have time to use them, but will the next time I'm there in June.
January 3, 2014
Rated 4.0 out of 5.0 by Thunderbunny Not absolute top rate, but well worth it.
Overall, a very pleasurable experience. Clean and spacious room, decently knowledgeable staff, well worth the money.
The beds were amazingly comfortable, and the room was reasonably clean.
The only real complaints I have were that the staff didn't seem to know some basic answers (such as where Danbury was in relation to the hotel), and didn't seem too interested in finding out.
Also, the fact that we had to pay for a small fridge and microwave for our room ($15 each) seems a bit trite; one would think that it would be available upon request. Finally, it took over an hour for the fridge and microwave to be brought to our room because "We can't find the guy to deliver it and he's not answering his radio".
Other than those few complaints, the staff was courteous and professional, and this hotel will receive my repeat business in the future if I have need again.
January 1, 2014
Rated 4.0 out of 5.0 by Mema D Pet friendly and great pool
Absolutely love this hotel with its indoor heated pool and its pet-friendly policy. The location is pretty too, in a quiet secluded area. Hotel staff is professional and courteous. Very pleased with stay and grateful the staff was so congenial on Christmas.
December 31, 2013
Rated 5.0 out of 5.0 by bug35 Great Hotel !!
Love this place. Staff does their best to accommodate every request. Zineb is phenomenal and makes sure her team delivers great service as well. Their beds are more than confortable and their breakfast is great !
Definitely recommend this property.
December 26, 2013
Rated 5.0 out of 5.0 by Hockey5 Very comfortable, roomy and clean.
Excellent stay. Super comfortable bed in updated, clean, speacious room. Great value. Treated wonderfully. Definitely would go back.
December 25, 2013
Rated 5.0 out of 5.0 by mmay13 stormy weather
it's a testament to a facility that people will make the effort to show up for events even in the first big snow storm of the year. there were a couple of other things going on the same day as ours and although the weather was awful it seems like they were also well attended.
the staff was very attentive and there to meet our needs whether it was planned or something unexpected. some of our group decided to stay the night because of the storm, as far as i know the hotel was able to accommodate them without issue.
December 18, 2013
Rated 5.0 out of 5.0 by fizbo269 Clean, Comfortable and Quiet
Only stayed for one night. Room was comfortably heated, large enough for a family of 4. Very clean. Staff was very friendly upon checkin. Breakfast was more than adequate. Only complaint was that the sheets were a little scratchy and noisy.
December 12, 2013
Rated 4.0 out of 5.0 by zakie18 great staff
we stayed there for a weekend. we had a few little issues but the staff was so caring and helpful, from the maintenance to the management.would recommend it!
December 8, 2013
Rated 4.0 out of 5.0 by coffeemug Something missing
I've gotten used to a microwave and mini frig in the hotel room when I stay away from home. Missed it here.
December 4, 2013
Rated 5.0 out of 5.0 by Jazzis great stay
Enjoyable time at this hidden gem in route to Boston. Excellent all around.
December 2, 2013
Rated 3.0 out of 5.0 by mzander40 the room
the room was nice but we had to endure all day and night no hot water...and the AC unit in the room was a little loud....
November 24, 2013
Rated 1.0 out of 5.0 by ghsq noisy rooms with the heat compressor
I couldn't sleep all night long. The heat compressor was so loud and very noisy.
November 20, 2013
Rated 3.0 out of 5.0 by Duane100 Improvements needed
Breakfast has the same selections every day. Try mixing it up some. Have you heard of biscuits - it's the new 'In' food. Try a melted cheese dispenser for the eggs. Sausage patties are always better then those awful links any day. The fish display at the front is awful. It turns my stomach every morning.
Try keeping things like mouth wash at the front desk if your not going to put them in the room.
November 18, 2013