Rated 4.1 out of 5 by 168
Rated 5.0 out of 5.0 by liketotravel Peace after a Long Day of Travel
This was our first stay at this particular Crowne Plaza and it was very welcoming with a gracious greeting from the desk staff to the waiter that was so attentive to us at dinner. I would definitely reco. this property.
March 13, 2014
Rated 5.0 out of 5.0 by #13jack My experience
Everything I asked for was delivered and more. It was over and beyond what I hoped for
March 12, 2014
Rated 5.0 out of 5.0 by J & J 70 Clean, comfortable room
There was only one thing, the little coffee pot only had supplies for one cup of coffee, just an oversight by the cleaning staff. The front desk was very accommodating.
March 7, 2014
Rated 2.0 out of 5.0 by Rewarded Not what we bargained for
From dirty bedspreads to a cold hot tub to a parking area that was not plowed or treated for ice to thin walls or really noisy neighbors to finding out that the amenities that were listed were not even there. This did not make much of a family vacation.
March 4, 2014
Rated 1.0 out of 5.0 by Chuckfrompa No heat and no compassion
The heat in the room never came up and I woke up around 3 am freezing. I informed the front desk and didn't even get offered any type of compensation. I will NEVER stay at this property again!
February 21, 2014
Rated 5.0 out of 5.0 by DH333 A real gem
I couldn't believe a room this inexpensive would be nearly as nice as it was. From the kind staff to the well-appointed room to the EXCELLENT food and super convenient location, I was floored. I'll definitely be back. The only downside was that there wasn't a gym... but the spa-like free samples of aromatherapy and foot cream in the room nearly made up for that, in my opinion.
January 14, 2014
Rated 4.0 out of 5.0 by emerson63 Sr. Real Estate Representative
My overall stay was fairly good. I think the only area that needs to be reviewed is that of food and beverage costs. Example: $6.00 or more for a glass of house wine, $12 for a bloddy mary??? Does the value of food and other entrees merit the somewhat high cost????
January 10, 2014
Rated 4.0 out of 5.0 by KatieTess What a difference
I've stayed at this hotel several times in the past. I've always been comfortable, but this time the room was larger, better priced, immaculate and the new packets for relaxation were a wonderful touch. I didn't have time to use them, but will the next time I'm there in June.
January 3, 2014
Rated 4.0 out of 5.0 by Thunderbunny Not absolute top rate, but well worth it.
Overall, a very pleasurable experience. Clean and spacious room, decently knowledgeable staff, well worth the money.
The beds were amazingly comfortable, and the room was reasonably clean.
The only real complaints I have were that the staff didn't seem to know some basic answers (such as where Danbury was in relation to the hotel), and didn't seem too interested in finding out.
Also, the fact that we had to pay for a small fridge and microwave for our room ($15 each) seems a bit trite; one would think that it would be available upon request. Finally, it took over an hour for the fridge and microwave to be brought to our room because "We can't find the guy to deliver it and he's not answering his radio".
Other than those few complaints, the staff was courteous and professional, and this hotel will receive my repeat business in the future if I have need again.
January 1, 2014
Rated 4.0 out of 5.0 by Mema D Pet friendly and great pool
Absolutely love this hotel with its indoor heated pool and its pet-friendly policy. The location is pretty too, in a quiet secluded area. Hotel staff is professional and courteous. Very pleased with stay and grateful the staff was so congenial on Christmas.
December 31, 2013
Rated 5.0 out of 5.0 by bug35 Great Hotel !!
Love this place. Staff does their best to accommodate every request. Zineb is phenomenal and makes sure her team delivers great service as well. Their beds are more than confortable and their breakfast is great !
Definitely recommend this property.
December 26, 2013
Rated 5.0 out of 5.0 by Hockey5 Very comfortable, roomy and clean.
Excellent stay. Super comfortable bed in updated, clean, speacious room. Great value. Treated wonderfully. Definitely would go back.
December 25, 2013
Rated 5.0 out of 5.0 by mmay13 stormy weather
it's a testament to a facility that people will make the effort to show up for events even in the first big snow storm of the year. there were a couple of other things going on the same day as ours and although the weather was awful it seems like they were also well attended.
the staff was very attentive and there to meet our needs whether it was planned or something unexpected. some of our group decided to stay the night because of the storm, as far as i know the hotel was able to accommodate them without issue.
December 18, 2013
Rated 5.0 out of 5.0 by fizbo269 Clean, Comfortable and Quiet
Only stayed for one night. Room was comfortably heated, large enough for a family of 4. Very clean. Staff was very friendly upon checkin. Breakfast was more than adequate. Only complaint was that the sheets were a little scratchy and noisy.
December 12, 2013
Rated 4.0 out of 5.0 by zakie18 great staff
we stayed there for a weekend. we had a few little issues but the staff was so caring and helpful, from the maintenance to the management.would recommend it!
December 8, 2013
Rated 4.0 out of 5.0 by coffeemug Something missing
I've gotten used to a microwave and mini frig in the hotel room when I stay away from home. Missed it here.
December 4, 2013
Rated 5.0 out of 5.0 by Jazzis great stay
Enjoyable time at this hidden gem in route to Boston. Excellent all around.
December 2, 2013
Rated 3.0 out of 5.0 by mzander40 the room
the room was nice but we had to endure all day and night no hot water...and the AC unit in the room was a little loud....
November 24, 2013
Rated 1.0 out of 5.0 by ghsq noisy rooms with the heat compressor
I couldn't sleep all night long. The heat compressor was so loud and very noisy.
November 20, 2013
Rated 3.0 out of 5.0 by Duane100 Improvements needed
Breakfast has the same selections every day. Try mixing it up some. Have you heard of biscuits - it's the new 'In' food. Try a melted cheese dispenser for the eggs. Sausage patties are always better then those awful links any day. The fish display at the front is awful. It turns my stomach every morning.
Try keeping things like mouth wash at the front desk if your not going to put them in the room.
November 18, 2013
Rated 5.0 out of 5.0 by psrees1962 Wedding anniversary
My wife and I would like thank the staff for always making our stay at the Crowne Plaza Southbury EXCELLENT. I would also like to personally thank Zineb for making my wife cry, when we opened the door to our room and my wife saw the roses, chocolates, and champagne she was so over whelmed she started to cry. Zineb arranged it all for me and made our 7th anniversary PRICELESS. I would highly recommend this hotel to anyone who wants to have a memorable time. Thank you Zineb.
Peter & margie
November 18, 2013
Rated 5.0 out of 5.0 by fprjr awesome
We stayed at numerous Holidays during our vacation and this was by far the nicest of the chain. From hereon I will try to book Crowne Plazas when making reservations. They beat al; of the other hotels hands down
October 28, 2013
Rated 5.0 out of 5.0 by kal81 LOVE this hotel
Great property with great personel. Zineb at the front desk is phenomenal making me feel welcomed each time i walk through their doors. Very cozy spacious rooms. Definitly home away from home.
October 23, 2013
Rated 5.0 out of 5.0 by JFBino On the road
The staff makes this lodging place. Beds, shower& tv are fine. Having a resturant/bar is a big plus.
The attentiveness to ones needs exceeds expectation.
October 23, 2013
Rated 4.0 out of 5.0 by Badger21 Nice Place to stay
I enjoyed the stay. I could see staying again. My only complaint at the special function we attended and also at the buffet with many of my fellow attendees, I noticed that the staff several times took plates away from people eating while they were turned talking to someone. It gave the impression of trying to hurry up. You have to really consider if someone is done eating and then ask them to confirm it.
October 20, 2013
Rated 5.0 out of 5.0 by Octoberbride13 Very clean and nice hotel!
We stayed here on our wedding night and were very pleased with how clean and roomy the rooms were! The only conplaint i have is we had a room that had a door to the next room and we woke up a frw times through the night from hearing their tv. Otherwise a great stay and i would come back again!
October 18, 2013
Rated 4.0 out of 5.0 by markm828 Nice clean room, excellent value!
My wife and I stayed here for one night. From the outside the hotel doesn't look like much but once we were inside we found the room to be very nice and comfortable. The bed was comfortable and there was a flat screen TV ( i saw other reviews that mentioned tube TVs). We were also able to rebook the day before which made the stay a great Value.
All around happy with the property. Location isn't super convenient to Main St/restaurants in Southbury but the 10min drive may save you on the room!
October 17, 2013
Rated 5.0 out of 5.0 by genanes1123 Best Breakfast Buffet
This hotel was great. Not one thing was unsatisfactory during my stay and the breakfast buffet was the best i've seen in 4 years of hotel stays.
October 14, 2013
Rated 5.0 out of 5.0 by Deeno Away from the hectic
I found this location to be very nice and away from the bustle and traffic of adjoining areas. I would visit again if I'm back in the area!
October 8, 2013
Rated 4.0 out of 5.0 by Mass49 Very nice room for the money
Room was very nice, and the price was good as well. Only complaint is with the A/C system which was very weak. Thankfully it wasn't the middle of summer so not much was needed.
October 7, 2013