Rated 4.4 out of 5 by 76
Rated 1.0 out of 5.0 by Luke95 Room Service / Cleanliness
We arrived at the Holiday Inn Express on Saturday evening. When we awoke the next morning the power was out. We understand that is not the problem of Holiday Inn, as the power was out in all of Sparta. Still, I can't rate the breakfast, as there was none.
What we are upset with is the following - power was restored at approximately 10:15am. We left the hotel soon after, and spent our day in nearby Red Bud. We returned to Sparta at approximately 6:30pm to learn that the power was out again in all of Sparta. We did not go back to our hotel room at that time - we instead chose to drive back to Red Bud.
When we returned to the hotel in Sparta at approximately 10:30pm, we found that our room had never been cleaned. No clean sheets (the bed had not even been made) - no clean towels - and the trash had not been taken. Gross!!
We did call the front desk, and a very nice lady did bring up fresh towels; but we were upset - and unfortunately she faced the brunt of our displeasure.
Still, I want you to know that we stayed at a Holiday Inn Express in Chesterfield, MO, earlier this year - May - with nearly the exact same experience. After leaving our room late morning, and returning later in the evening - no one had attended to our room.
October 21, 2014
Rated 5.0 out of 5.0 by weezy2 Friendly Staff and clean rooms
Extremely nice staff. Rooms were clean and bed was comfortable.
October 15, 2014
Rated 2.0 out of 5.0 by Staglady This stay started out good but turned to bad!
This three story hotel does not have backup generators which were needed Sunday October 12, 2014. When the power went out at 8:30 am it caused havoc. The stairway lights either did not work or if they did it was still too dim to see. I used my cell phone light in the stairways to go to the vehicle to retrieve a flashlight.
The staff was in a room talking behind the front desk but would not acknowledge any of the guests. Everyone checking out was just leaving their room key cards on the counter.
I ended up taking a not so warm shower only 30 minutes after the power outage. I also had to leave with wet hair.
The curtains in the room cannot be entirely closed to block the local businesses lighting at night. That left me with a flashing beacon to keep me awake. The bed was too hard but the pillows were nice.
The only good thing about breakfast was the cinnamon rolls.
The hotel itself and the room was clean, however, my husband found an empty quart beer bottle behind the curtain.
October 15, 2014
Rated 3.0 out of 5.0 by brand Errors
We were part of my daughters wedding party up from Chicago. She had reserved the rooms in advance. A few mistakes were made but corrected right away. However my brother in law arrived the night before the wedding from Florida and we could not reach him for the rehersal dinner. The hotel kept connecting us to the wrong room and he did not find us in time.
Also, you gave away the bride and grooms room the night of the wedding.....Did you really expect them in before ten? You did not charge them for the room which was good but that never should have happened. Your servers in the breakfast area were very delightful and helpful, nice ladies. All in all everyone was satisfied with the hotel. Thank you.
October 11, 2014
Rated 4.0 out of 5.0 by JCSFL Good Hotel
Everything about my stay was good. The only disappointment was the same egg for breakfast every single morning for 12 days. No variety.
September 29, 2014
Rated 4.0 out of 5.0 by chrisann3 Comfortable Room
The room was spacious and comfortable.
TV was broken in the back and fuzzy on lower channels. We did notify maintainance.
A/C in the workout room didn't work the 3 days we were there.
The staff was very courteous.
September 25, 2014
Rated 5.0 out of 5.0 by cassienan Clean room and good breakfast
We were very happy with our one night stay here. The rooms were nice, staff accommodating and breakfast good!
September 25, 2014
Rated 5.0 out of 5.0 by MT POCKETS Sparta
Great place to stay in Sparta. Close to everything and 5 minutes to the World Shooting Complex
September 24, 2014