Rated 4.4 out of 5 by 99
Rated 4.0 out of 5.0 by RoadMamaT Husband Business Travel
I booked this room for my husband who was on official federal govt job assignment. I automatically asked to speak to a General Manager or a Director of Sales but was refused. This is customary and I understand this is protocol, however, when dealing with rate issues, it has been my experience I will need to speak to someone above the front desk staff. Front desk refused to let me speak to anyone else. This property was VERY reluctant to honor the officially posted GSA per diem rate for their area, even though they were informed of the job assignment and that there was proper ID upon arrival. I understand that travelers do abuse the GSA rates (or try to) but this was not the case and I tried to explain this repeatedly. They were fairly rude about it until they were finally convinced of the authenticity of the job assignment and they did finally honor the posted rate. Will book again for business. Please remember that the initial contact with a front desk representative can make or break the experience for a traveler. This is the only reason I would not give this stay at this property an excellent.
September 4, 2014
Rated 5.0 out of 5.0 by Neil2014 Holiday Inn Express Westage Spartanburg
i am working in the area and this hotel is close to my work location. It is a clean, well kept facility with very accommodating staff.
September 2, 2014
Rated 5.0 out of 5.0 by Madam_S Good hotel, met our expectations
Good hotel, room, breakfast, etc, were all good/very good, some excellent. We needed a late checkout, and the desk staff cheerfully allowed it - Thank You!
Location is away from town, but not far from regular suburban stores (drug store, WalMart or something, etc). Price is so-so. Breakfast is just like 95% of all other hotels.
Webpage said there were on-site self-service laundry facilities, but in fact there are not.
September 2, 2014
Rated 5.0 out of 5.0 by P Foxx Great place to stay
Everything was ready for us when we arrived. The room was well kept and very comfortable. Internet access was easy and quick. Great place to stay and fun location next to the mall. Good choices for breakfast. Hot meal side of b'fast was OK, but not great. Did not use the facilities but they looked nice and well kept (pool, fitness center). Highly recommend.
September 2, 2014
Rated 5.0 out of 5.0 by 21 JIm Front Desk
The young lady, Gretchen, at the front desk was very helpful and courteous answering my questions. This makes for a nice atmosphere when staying out of town.
September 1, 2014
Rated 5.0 out of 5.0 by Spacetech54 I Did Stay at a HIE Last Night
We have a lot of choices these days to stay were we'd like.
I like a high level of consistency, with the right stuff no matter where I am.
I right a motorcycle as a hobby.
I ride for hours at a time, then decide where I'm going to stay.
I input on my GPS - Holiday Inn Express.
and let the box take me to where I'm going to stay for the night, as I know I'm going to have a great night's sleep.
August 29, 2014
Rated 5.0 out of 5.0 by Quinn04 business travelor
beautiful facility with friendly staff and comfortable, well appointed rooms.
August 27, 2014
Rated 5.0 out of 5.0 by Contract Worker Sparanburg, SC Stay
I always enjoy the Holiday Inn at Spartanburg's Westgate Mall. The staff is always extremely friendly and accommodating. They make me feel like I am at my home. I plan to stay there on all my business trips in the future.
August 23, 2014