Rated 4.5 out of 5 by 202
Rated 1.0 out of 5.0 by maisy1 No management
Had an issue with payment upon checking in due to the company not taking checks from other companies. The front desk staff said they had to call a manager because there was none on the property. I was left alone in the lobby for 30 minutes! The front desk staff finally came back and said she had spoken to the manager. How was I supposed to know this had occurred at all and I was being told the truth? I asked to speak on the phone to the manager. The front desk took my number and I was told the phone call would be returned. It was never returned.
When I finally got into my room, I realized my room was right next to the housekeeping headquarters. Could not get a nap after a long day due to their continuous chatter. Went to take a shower before dinner and there were NO towels and only 1 washcloth.
Pretty clear that if there is management of this property they are not involved in it. Will not stay here again.
April 30, 2015
Rated 1.0 out of 5.0 by Brian united403 Sad Display Of Customer Service!!
Pitiful attitude towards an "Platinum Elite" member... They could have compromised for a long term customer, checking in late, tired, hungry & ready for bed...
April 29, 2015
Rated 5.0 out of 5.0 by sunshine74cuda Very happy with Hotel
Went for business but had time to swim in the mornings and the pool was great. Very little chlorine smell and heated. Walking distance to a shopping mall and other smaller shops surrounding mall. Very happy with stay
April 28, 2015
Rated 2.0 out of 5.0 by Brian united403 Below Expectations...
Disappointed (Discouraged thru the failure of one's expectations.) in my experience... My disappointment comes from the high standard IHG sets & maintains & your consistently solid service staff is the main reason we partnered W/IHG years ago.
This visit was very much below these expectations, for a partner brand that I feel otherwise sets the industry standard in service...!
April 28, 2015
Rated 5.0 out of 5.0 by Rivon Felt like a secluded resort! I loved it!
I was a tag along on my husband's business trip. The room was so comfortable and quiet that I was able to have days to myself to conduct my own business on the Wi-Fi internet provided.
Staff smiled ALL the time and asked if we needed anything. It was an awesome and restful experience.
April 27, 2015
Rated 5.0 out of 5.0 by Second Pass Great service
Always enjoy my stay, very comfortable, easy access, friendly staff, good conversation.
April 26, 2015
Rated 5.0 out of 5.0 by TKNichols60 Great stopover for us
We were traveling through and this was a great overnight stop for us. Comfortable quiet rooms with nice bed. We will stay here again when traveling through this area.
April 23, 2015
Rated 5.0 out of 5.0 by Gwennie53 Clean, Quiet
Our stay was nothing but pleasant. Everything about the hotel met our high standards. Comfortable beds and pillows and most of all clean. The breakfast selection was great and the coffee was delicious. I certainly would recommend this hotel. Being off the road a bit made it even more inviting.
April 23, 2015