Rated 4.0 out of 5.0 by RJ7734 Room Pricing
I stay at a great number of hotels during the year, including many Holiday Inn Expresses, and I have never had any of them charge a different room rate for each night's stay as this property did. I was able to have the young lady at the front desk in the morning when I checked out to change the second nights rate to equal that of the first night's but not the taxes charged. The property did the same thing to my business associate.
If I return to this property I will review very closely the paperwork I sign at the time of arrival and should the room rate not be the same for each night I may cancel my room and seek other arrangements.
My confirmation letter I received via my travel agency did not indicate the room rate would be different for each night's stay.
This practice, especially during the week days when many business persons stay at the property is unfair and unacceptable.
This was not a weekend stay.
March 21, 2013
Rated 2.0 out of 5.0 by stevosteve Different from usual
The hotel was doing a full renovation at the time of my stay. I stay here three to four times a year for business and I woke up to workers being right outside my door or even working on my door. Not pleasant when you're working 12-15 hours a day. The staff is always friendly, but I would have preferred to not have to deal with construction at my doorstep every morning and the noise that comes along with it.
March 19, 2013
Rated 5.0 out of 5.0 by carol66 EVERYTHING WAS WONDERFUL, BUT
MY ONLY PROBLEM WAS THAT I ASKED FOR AN EFFICENCY, FOR ONE ROOM, AND DID NOT RECEIVE IT
March 6, 2013
Rated 4.0 out of 5.0 by Scott6122 Under Construction but Gracious Staff
The facility was having renovation construction at the time of the visit so the pool and exercise rooms were closed. The contractors were courteous and tried not to interfere with the guests. What made it all work was the extreme friendlieness and courtesy of all the staff.
If there was a fault to be found it was that the TP ran out and was not replaced without asking.
March 5, 2013
Rated 5.0 out of 5.0 by coolsigner Great Service
Very professional staff providing excellent service
February 11, 2013
Rated 5.0 out of 5.0 by AprilTN Very nice rooms
Staff is excellent.
Very comfortable beds. Have stayed here twice in the past year and would do so again.
January 13, 2013
Rated 5.0 out of 5.0 by Bob73 Room was comfortable
The staff was very friendly, welcoming. The room was clean , the breakfast was very good.
January 3, 2013
Rated 5.0 out of 5.0 by Jenny3 super nice folks
Grechan at the front desk was SUPER nice on the phone and in person!! And even watched the kids for a minute while I parked the mini van.
Breakfast was good!! All 3 kids found something to eat! Mini miracle! And I liked the all the healthy options with eggs, fruit and yogurt. Best buttery eggs - EVER! And thanks for leaving the hot chocolate and coffee out a little longer - it was a big hit after we got out of the pool for an hour and a half!! The lady at breakfast was super nice too!
We'll be back!
January 2, 2013
Rated 5.0 out of 5.0 by MartyWV Met the real SANtA CLAUS
From our arrival on Thursday evening we knew that something special was in the air. I was greeted at the desk with the knowledge that I was expected to be arriving and my check in was quick and almost made me feel special...I even signed up for priority Rewards. The room was in excellent shape and everything was good...the view out the window was of a school yard or business of some sort but it was still a view of the upcoming days weather. Normally we do not do breakfast and opt for a cup of coffee to go with the idea that McDonalds will have our customary egg biscuit or mcMuffin waiting down the road somewhere. There was something different about this morning. I suggested that breakfast was served down the hall just steps from the ground floor room that we had been given for no other reason then it would be something we didn't have to stop and do and possibly get past any adverse weather before it got to bad. The forecast for our direction was bleak at best and would require extra attention to weather issues. Before I knew it we were headed to the complimentary breakfast that HIE provides. We both headed straight for the coffee, orange juice, egg omelet, biscuit, gravy and sausage once we were seated, I remarked to my wife how the person sitting across the room looked like Santa Claus. I kept eating my breakfast and wondering if anyone else in the room was zoned in on the uncanny appearance of this person resembling Santa. The table next to us had several children and I kept looking at them waiting for some sign from their faces that they may be seeing a person across this room that reminded them of someone that they might know. Several times I stated to my wife how much this individual looked like Santa Claus. Dressed in a long sleeve green red checkered plaid shirt double x at minimum (sorry Santa) with what appeared to be blue jeans. Sporting a full white beard and full shoulder length white as snow hair. Sitting there eating his pastry and drinking his beverage reading Kindle and minding his own business. I thinking picture at this point just because. The family with the children suddenly started getting up and Santa came to life. He spoke across the room to the children as they were leaving and wished them and their family a safe journey on their way home for the holidays. They also spoke back to him as if they had already recognized the similarity and had discussed it before we had arrived. During this whole time my wife's back is to all this and I am relaying what I am seeing. At this point I am telling my wife that I want to take this guy's picture. She doesn't think that is a good idea and leave him to his pastry. We continue to eat breakfast when the gentleman gets on the phone. The breakfast room is not big, maybe 10 tables at most. for 8:30 in the morning not too crowded, maybe 8 others dining. This gentleman makes a call to someone and you hear his talking about unloading a truck of something (toys) nearby and finalizing a plan. My wife, who can only hear his conversation states, maybe he plays Santa for some school or something. He lets out a big HO, HO HO, and ends his conversation quickly. WOW this guys even has the HO, HO, HO, down as well. The next thing I see is the breakfast assistant standing at Santa's table.Hhe is reaching into his satchel and pulling what appears to be photographs of Santa Claus. He is autographing copies of himself to give to this assistant. The AM hotel manager is there at the table now and he is giving her a couple of photos. We are getting up to leave and I am telling the wife that we need to stop and get an autographed photo for the granddaughter who is having a slight hard time with the whole Santa Claus thing. Her name is Alexia and she states "when I grow up to be a big girl, I will sit on Santa's lap." Still unsure of Santa Claus. Anyway here we are with this golden opportunity to get an autographed photo from someone playing the Santa Claus role. Not to mention how real he looks when not in costume or sounds like him when talking on the phone or...I stopped dead at his table. My wife had already exited and turned to come back in. I was listening to what this person was talking about to the Manager and the Breakfast Assistant. My wife was now by my side engrossed in this man's conversation. His demeanor was that of a jolly old sole. His words were mesmerizing. As he talked you hung on every word and for a brief moment this meeting became so surreal. My wife asked for a photo for our granddaughter and when he inquired on her age he stated "let me show you a 3 year old" He reached for his phone and you could see all of these children's photos lined up on his phone as he started to scroll thru hundreds of photos of small children. (He was probaly reading the Naughty and Nice list on his KIndle) When he found the photo his was searching for he enlarge it and said "this is a three year old, she was found sleeping in a car, homeless". He continued to find other children on his phone that were homeless and explained that his reason for being here today was to be Santa CLaus for a Title 1 School in South Carolina for children that don't always received Christmas Gifts. He went on to tell of his travels around the world and meeting other children and how the name Santa Claus is spoken in other country's. We thanked him for the photo and wish him farewell. I had to shake his hand because he had Santa Claus hands. Fat puffy little hands with puffy fingers. When he clasped my hand it was just like I had imagined it to be. It's been nice meeting you I told him and he asked again where we were from. Orange Park Florida my wife said. I know just where that is. Well of course you do, Your Santa. My wife and I walked back to the room got our bags and left. Several miles down the road after 30 minutes of silence we spoke about what had just happened. It was just like meeting Santa. We did not ask for this to happen and by all rights it shouldn't have. It did. We told everyone that we met for the next several days and weeks and even today we are still relating this story that we met the real Santa Clause. Later that afternoon I received a $179 speeding ticket but it didn't matter....I had met the Real Santa Clause that morning and to this very day you would have a hard time trying to convince me otherwise. Wonder if anyone else had this experience....?
January 2, 2013
Rated 4.0 out of 5.0 by LATH2 Nice hotel
The staff and hotel were nice and our room was clean and comfortable. The parking area was small for the size of the hotel though. Maybe it's how it has to be configured for that property. We park at the back of any parking lot to avoid getting the car dinged up, but for some reason we had less spaces to choose from with all the guests that evening. But we still had a space to park, so no real complaints here. I would recommend staying here.
December 21, 2012
Rated 5.0 out of 5.0 by Beach611 Reception - Guest Service Manager, Gretchen and Hotel
We have stayed at a number of Holiday Express Hotels, plus a few other hotels over the last many years, and no front desk person has ever has been more friendly, pleasant, warm, and welcoming as Gretchen. Gretchen's personality goes way beyond being friendly, warm, helpful, and pleasant. She treated every arriving guest as the most important person/customer. Gretchen could serve as a role model for every front desk person in any hotel. Holiday Inn Express is very fortunate to have Gretchen as an employee - she is a keeper.
The Hotel was very nice and appeared to be fairly new. Would definitely recommend it and would stay again.
October 28, 2012
Rated 5.0 out of 5.0 by Gary12 Outstanding service
We always chose to stay at this Holiday Inn Express when returning home to the Myrtle Beach area of SC. It leaves us with a short drive the following morning (260 miles).We have been staying here for about the past 5 years and about a minimum of 5 times a year. There overall service is outstanding and you get a real bonus if Gretchen is working on the night you stay.She always has a warm and friendly greeting as well as an ear to ear smile. No matter how long it's been since your last stay,she remembers who you are.(incredible).The motel is always very clean and the rooms are spotless.If you are there on Wednesday evening they have a very nice managers welcome happy hour with an assortment of very good snacks.Although we always leave in the a.m. before there breakfast is ready I can tell it is probably going to be awesome because they wouldn't anything less than awesome.Stay,enjoy and you have my word,you will love it.
October 16, 2012