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Rated 4.4 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Great location, comfortable and good food good staff, nice location, clean, comfortable hotel. great breakfast choices. Very easy check in and check out. Next reservation was handled very easily and promptly. All elements of this hotel were in good shape, from the pool, to the business center, to the adequate fitness room. Room was nice, clean, and comfortable. November 6, 2014
Rated 5.0 out of 5.0 by Savannah Trip in route Great place to stop. Great dinner options. We will keep in mind anytime we are passing through Spatensburg! November 4, 2014
Rated 4.0 out of 5.0 by Long stay guest I have been staying at this hotel since Aug 2014 due to a work contract. It is close to my place of work and very convenient to many other services. The staff are friendly and very helpful. Any time I have had minor issues, they have immediately handled and corrected any problems. October 31, 2014
Rated 5.0 out of 5.0 by Excellent, comfortable nites stay. Desk clert was extremely helpful in getting us checked in and with a satisfactory price. Great breakfast. October 28, 2014
Rated 4.0 out of 5.0 by Allgemein Bericht Gut gelegenes Hotel für Geschätsreisen mit guter Anbindung. Falls die Möglichkeit besteht würde ich wieder auf normales Geschirr im Frühstücks Bereich gehen. Sonst war alles zu meiner zufriedenheit. Gerne wieder. October 27, 2014
Rated 4.0 out of 5.0 by Worry Free Stay Clean and easy access to restaurants and shopping. October 23, 2014
Rated 4.0 out of 5.0 by shower design I posted a lengthly comment earlier, I'll try to recreate. The only problem we had with the room was with bath room. The handy cap rails around the toilet were to high making it difficult to get off toilet with out help, The placement of the towel rack made it difficult for someone to assist some one needing help. Also the roll in shower was poorly designed, It had an attach seat/chair that was so far away from the water controls and shower head that it was impossible for anyone to effectively use. The roll in shower was narrow (about the width of a standard bath tube) with the the shower head being located directly in front of the shower curtain making it impossible to keep water inside of shower area even if you weren't disabled. We used every towel we had trying to contain the water. These are problems we run into at most hotels we stay with some exceptions, What I'm getting at is that Holiday Inn and other Major Hotels are spending millions of dollars to have these rooms designed and then built for Disabled People and the hotel are not making them earn their money, they go down an ADA check list but they use no common sense when it comes to actual lay out. Its a simple thing to do it right the first time but it's a major expense to correct when its done wrong. Some one needs to get ahead of this problem with all new construction. But other than the bath room design the only other complaint that we had was that our bed did not get made up the 2nd night were there. October 23, 2014
Rated 4.0 out of 5.0 by I-26 Staff are very friendly and helpful. The only issue I had was the lack of an actual LAN cable access in the hotel. I always travel with my laptop and a backup LAN cable in case I ever have problems connecting via WiFi. This hotel had no hard LAN connection point in the room or in the office facility. Other than that OK. October 23, 2014
Rated 5.0 out of 5.0 by Excellant Room & Great Staff We stay at this location regularly and it is always great. Our most recent visit was exceptional. October 20, 2014
Rated 5.0 out of 5.0 by Very clean and safe! Traveling alone, I always felt very safe coming and going to the hotel and inside. The staff greeting me each time I came in. Overall my stay was very pleasant. October 13, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Want to take a minute to praise the excellent staff at the front desk and breakfast area of this hotel. They were professional and courteous. October 7, 2014
Rated 4.0 out of 5.0 by Great Hotel but.... If you are in a hurry, call ahead to make sure your room is ready October 7, 2014
Rated 5.0 out of 5.0 by Business Stay in Spartanburg Excellent service. Clean rooms and common areas. Quiet area and extremely comfortable bed. Highly recommend this hotel. October 7, 2014
Rated 5.0 out of 5.0 by Excellent Space Relaxing respite after business during the day. Room was clean, well equipped, and restful. Amenities were good both in room and in hotel. Breakfast was excellent and well varied. Nice location and convenient to the training center I attended, as well as shopping and restaurants. Just enough out of the downtown area to be unhurried but close enough for convenience. Room was quiet and staff was friendly and extremely helpful, which was nice for our late arrival. Overall, great stay and would recommend. October 7, 2014
Rated 4.0 out of 5.0 by Good hotel for a night or two This Holiday Inn Express had a wonderful staff! Everyone was very helpful and friendly. As usual, the room was very clean with a comfortable bed. Our only complaint would have been the hallways were humid, but our room stay at a very comfortable temperature. October 5, 2014
Rated 4.0 out of 5.0 by Nice hotel This hotel is top notch with a few exceptions. I only interacted with a few team members but other than a small glitch they were great. The morning person on the desk was the best. He was taking care of the front desk, cleaning the floor in the breakfast room, and took the time to help me get on the business computer to print some directions. October 3, 2014
Rated 5.0 out of 5.0 by Pet Policy There were few motels that provided an opportunity to have a pet (dog) in the guest room. We were most appreciative of the friendly policy provided by the Holiday Inn Express at Westgate Mall. It was a very pleasant stay, particularly since we could bring our dog along on our vacation. Many Thanks. October 2, 2014
Rated 4.0 out of 5.0 by Exceptionally nice staff Every staff member we encountered was pleasant and helpful. The facilities are pretty generic but pleasant and a good value. October 1, 2014
Rated 5.0 out of 5.0 by Very Enjoyable Stay ... Although our rooms weren't ready when we first arrived (as we were early), it didn't take long for housekeeping to prepare our rooms. They were clean September 30, 2014
Rated 5.0 out of 5.0 by Traveling South Vacation Love staying at this Holiday Inn Express yearly when we travel South, they always remember us and the staff are excellent in caring and making you feel the "great Southern Hospitality"!!! September 24, 2014
Rated 5.0 out of 5.0 by An experience that you can count on! The hotel staff is very friendly, especially Esther, who runs the Wednesday evening appreciation event that she hosts. September 23, 2014
Rated 5.0 out of 5.0 by Passing through This hotel is clean and staff is friendly. It is close to restaurants,shopping and a movie theater ... after a long drive was nice to get out and walk around a bit and have a place to walk. September 19, 2014
Rated 4.0 out of 5.0 by Stay It was OK and met my expectations, I would stay here again if we were in the area. I would appreciate if they would improve the service a little bit. September 18, 2014
Rated 5.0 out of 5.0 by overall great location and service. I think what this hotel needs to have a gas grill outside for guest to enjoy a stay away from home kind of surrounddens. Also think this hotel needs to have is bikes for guest. there is lots to go and do near by from shopping to resturants. Excercise and fresh air. September 16, 2014
Rated 5.0 out of 5.0 by Best Stay This is one my favorite hotels. The Management and Staff are very "Customer Service Oriented". They are always ready to help the Cusotmer have a great stay. The hotel is very close to shopping, plenty of restaurants, and easy acceess to the Interstate. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Only one night stay. Had a long day and when we got to the room, it was clean and refreshing. Really got a good night's sleep. Breakfast the next morning was awesome.Just what we needed to start our day . September 14, 2014
Rated 5.0 out of 5.0 by Awesome bed and service the friendly staff make you feel at home. and the bed was so comfortable and smell nice. September 9, 2014
Rated 4.0 out of 5.0 by Husband Business Travel I booked this room for my husband who was on official federal govt job assignment. I automatically asked to speak to a General Manager or a Director of Sales but was refused. This is customary and I understand this is protocol, however, when dealing with rate issues, it has been my experience I will need to speak to someone above the front desk staff. Front desk refused to let me speak to anyone else. This property was VERY reluctant to honor the officially posted GSA per diem rate for their area, even though they were informed of the job assignment and that there was proper ID upon arrival. I understand that travelers do abuse the GSA rates (or try to) but this was not the case and I tried to explain this repeatedly. They were fairly rude about it until they were finally convinced of the authenticity of the job assignment and they did finally honor the posted rate. Will book again for business. Please remember that the initial contact with a front desk representative can make or break the experience for a traveler. This is the only reason I would not give this stay at this property an excellent. September 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Westage Spartanburg i am working in the area and this hotel is close to my work location. It is a clean, well kept facility with very accommodating staff. September 2, 2014
Rated 5.0 out of 5.0 by Good hotel, met our expectations Good hotel, room, breakfast, etc, were all good/very good, some excellent. We needed a late checkout, and the desk staff cheerfully allowed it - Thank You! Location is away from town, but not far from regular suburban stores (drug store, WalMart or something, etc). Price is so-so. Breakfast is just like 95% of all other hotels. Webpage said there were on-site self-service laundry facilities, but in fact there are not. September 2, 2014
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