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Rated 4.4 out of 5 by 98 reviewers.
Rated 5.0 out of 5.0 by comfortable/safe/friendly staff We were traveling on vacation and spent the previous night at another chain hotel and were very disappointed in their service/room. Checking in at the Holiday Inn Express was a good experience. The staff was friendly and helpful. The room was clean and comfortable. The overall appearance of the hotel was neat/clean. Will definitely stay there again. August 21, 2014
Rated 5.0 out of 5.0 by Pet Friendly This hotel is pet friendly. The rooms did not smell of past pets and it was accessible to the outside area for my dog. The upcharge for having an animal is very fair in comparison. It was a great experience. August 14, 2014
Rated 5.0 out of 5.0 by On our way to Myrtle Beach Staff was very nice,room and overall motel was very clean. August 13, 2014
Rated 5.0 out of 5.0 by great air conditioner clean rooms. great air conditioner. need more towels in rooms. next to mall. i would stay here again August 12, 2014
Rated 4.0 out of 5.0 by Great Service The front desk staff was great and very welcoming! Food was amazing for weekday stop! August 12, 2014
Rated 5.0 out of 5.0 by CONSISTENTLY NO SURPRISES I have had business in the Spartanburg area since this May 5, 2014 and have stayed at this HIX approximately 25 plus nights. The staff and facilities have consistently provided and met all my expectations. The location has many amenities very close by (restaurants, shopping, etc), excellent access to I-26, and safe location. I will stay here again in the future. August 11, 2014
Rated 5.0 out of 5.0 by Good choice arrived very late at night with no reservations, super easy, accomadating, very happy with our choice to stay there. August 11, 2014
Rated 5.0 out of 5.0 by Great accomodations and great service from staff I will definitely use this hotel in the future when I am in Spartanburg. I was pleasantly surprised at how nice the room was and the bed was great. For the conference I attended, the days were long. It was nice to be able to relax and to get a good nights sleep. August 7, 2014
Rated 5.0 out of 5.0 by Great Service and comfortable bed. Everything was fantastic except for I couldn't get my dark blinds to close. I assumed they didn't close all the way. So, I didn't bother to ask the front desk. When I was leaving I mentioned it and the front desk clerk said they do close all the way and that he would have the maintenance employee check it out. Besides that it is a very nice, clean and relaxing place to stay. August 4, 2014
Rated 3.0 out of 5.0 by Not the best This location does not measure up to the typical locations of the other HIEs I have stayed in. I was placed in a room next to the elevators. This is one time I was glad the room's AC unit was extra noisy.; It drowned out the elevator & hallway noise. At least the Cinnamon rolls were great. July 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed and pillows We enjoyed our stay at this hotel. The staff was friendly and attentive. I gave the front desk clerk an extra $20 and he immediately caught the mistake and returned it to me. Breakfast was good with lots of variety although the pancake machine was not working, they had plenty of other breads to satisfy the taste buds. Sausage and bacon! That's a plus with this family of carnivores! July 22, 2014
Rated 5.0 out of 5.0 by Always stay here I always stay here on my way to the beach. the room is always nice and breakfast is good July 21, 2014
Rated 1.0 out of 5.0 by One star VERY DISAPPOINTED !!!!! As a rewards member our "executive room" had holes in bath towel, one tissue left in tissue box, coffee pot in room did not work for am coffee, window air conditioner did not cool room, only window had large green tree view and natural gas pumps AND 40 feet from railroad tracks for poor sleep. Give one star for hot chocolate chip cookies at night... July 18, 2014
Rated 4.0 out of 5.0 by gary012 always pretty consistent in all ways except for the large increase in room rates. Very nice that we are able to get a !0% discount on our food at City Ranges restaurant. July 10, 2014
Rated 5.0 out of 5.0 by Nice place to relax, all in reach Very warm welcome, nice location and very convenient for near by shopping, lunch and dinning. July 9, 2014
Rated 5.0 out of 5.0 by Holiday Inn Westgate Mall Overall, very pleased. Thought price a bit high, but still a very good experience. June 27, 2014
Rated 5.0 out of 5.0 by Consistently meeting and exceeding expectations with excellent customer service. From May 5, 2014 through June 20, 2014 I stayed at this property for multiple nights each week. Not only did I consistently feel my needs/expectations were met but I observed this excellent service behavior by staff ensuring all guests received first quality service. I will stay at this property again and refer associates to this property as well. Additionally I really enjoyed the location. Located just off the main road this property is right at quality shopping and dining facilities. The mall, chain restaurants, Costco, etc. are all within a few blocks or less. The interstate is less than a mile from the property. June 23, 2014
Rated 5.0 out of 5.0 by Great stay Excellent customer service and very clean rooms. The bathroom was very clean and it was nice and quite. June 23, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet, and very good breakfast. Stayed a night here on a trip to the coast. Would have been happy to stay for a few more nights. The rooms were very nice and clean, and had a comfortable bed. Besides coffee, I usually skip continental breakfasts and go elsewhere for a real breakfast, but this one was great. Had a wide variety. Didn't compare rates as this was a reward night, but will gladly stay here again if in the area. June 22, 2014
Rated 5.0 out of 5.0 by Combat Veteran With Service Animal We had our first experience with this type of situation when our son and grandchildren from Alaska came for a visit. He was injured both physically and psychologically and needs a service dog to help calm him. The front desk was wonderful and we wish to thank you all for making our family members so welcome. June 19, 2014
Rated 5.0 out of 5.0 by Best breakfast This Holiday Inn Express served the best breakfast I've ever had at a complimentary breakfast bar: pancakes, several types of bread/toast, bagels, sweet and cinnamon rolls, yogurt, cold and hot cereal, grits (instant), hard boiled eggs, scrambled eggs, bacon, sausage (pork and turkey), biscuits, sausage gravy, fresh fruit, and of course coffee, tea, juice, milk, etc. The breakfast bar was so extensive I may have forgotten some of the items. June 5, 2014
Rated 4.0 out of 5.0 by Clean and comfortable If I had a complaint it would be that the drapes were only decorative and did not cover the window. Only shears were over the window and light in parking area was pointed at window that left room brightly lit at night. June 3, 2014
Rated 1.0 out of 5.0 by not happy. The hotel is in a perfect location for business traveling, close to restaurants and shopping. The breakfast choice is limited and unhealthy. My room was not properly cleaned and the staff was not always helpful in providing services that a normal traveller may have (booking restaurants, receiving packages and notify the guest). May 26, 2014
Rated 5.0 out of 5.0 by Professional Staff As a frequent Business traveller this is one of my Top 5 IHG properties in my territory. The Staff is professional and friendly. They are always willing to go the extra mile to make my stay comfortable and easy. This property is close to the Mall, many restaurants, and the I-85/I-26 connector. The hotel Manager has an awesome Wednesday Night Happy Hour (beer, wine, soda, and hot appetizers) to show his appreciation for his guests. I highly recommend this property. May 5, 2014
Rated 5.0 out of 5.0 by Great stay Very comfortable; good breakfast. Treated well at check-in. April 23, 2014
Rated 4.0 out of 5.0 by Nice property Nice property, easy access to interstate, restaurants, shopping, and back on the interstate. Nice shower but I found the bed to be kind of hard. April 18, 2014
Rated 5.0 out of 5.0 by Great Stay Excellent Stay! Loved the atmosphere and the greeting when I came in. Very relaxing room and extremely comfortable bed and pillows. It was packed, but didn't seem like it. April 11, 2014
Rated 3.0 out of 5.0 by Good We always stay at Holiday Inn Express and have almost always been pleased with our choice. Although the room was clean, staff was friendly, and breakfast was good, the main reason I rent a room is to sleep. The beds here were awful. No one in my traveling party slept decent. I am not giving up on HIE, but will not return here. March 24, 2014
Rated 5.0 out of 5.0 by Spartanburg Above average Holiday Inn. Rooms were very clean and large. March 24, 2014
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