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Rated 4.4 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Exceptional staff, clean rooms and comfortable beds!! This hotel is in a great location. The front desk staff, especially Jessie ( go Germany!) were awesome. I would definitely stay here again and highly recommend it. Their breakfast selection is the best I've had for a hotel in it's category!! They even put the World Cup Final on for us.....:) July 17, 2014
Rated 5.0 out of 5.0 by Spectacular view of the city I enjoyed staying at this hotel. The room was clean and very nice. Wonderful view of the city from the balcony. The hotel reminds me of a castle on top of a hill. Great customer service. July 17, 2014
Rated 5.0 out of 5.0 by Suite was great for our family Overall, the hotel and our room were great. Very clean property and a great location. The staff at the front desk were very helpful and friendly. If we travel back through Spokane, this would more than likely be our first choice to stay at again. July 9, 2014
Rated 3.0 out of 5.0 by stay Overall I enjoyed my stay. The hotel was very clean and beautiful. With that being said the person who checked me was very rude. Was the first time I was not offered the choice between reward points or the snack bag. As a matter of fact he mumbled something about being a gold elite member then handed me my paperwork without saying anything at all. Then he charged my card after I had booked the room as a reward night and had explained that at check in and was told my card would not be charged. Come morning time it had been charged and I Had To Spend My Morning Fixing The issue. The room was very nice and comfortable. However you could here the people in the next room and parking lot talking all night. July 9, 2014
Rated 5.0 out of 5.0 by Great Location! Unsure of what to expect (we had never been to the area), we were extremely pleased with this hotel and its location. The hotel was clean and inviting. It sits on a hill overlooking the river and our room had a balcony (very nice feature). Within a short walk you can explore all of the downtown areas (parks, gardens, dining, shopping, etc.) The hotel itself was clean and comfortable with spacious rooms. The evening reception appeared pleasant (we skipped it for dining in town). The staff were courteous as well. July 8, 2014
Rated 5.0 out of 5.0 by Outstanding Stay As a Platinum Elite Member, this is one property I can say I always look forward to staying at. The staff and service at this property always far exceeds any property I stay with. I have the need and the opportunity to visit many other properties around the Country, both Holiday Inns as well as non Holiday Inn properties and this property always far exceeds my other stays as well as expectations, especially for the value. I will never hesitate to recommend this property to others. July 8, 2014
Rated 5.0 out of 5.0 by Staff and Service Staff and service: The personal appearance of all of the staff members, that were observed during my stay were very impressive. They all looked comfortable, yet very professional and alert while performing their duties. The front desk personnel had an adequate knowledge of their duties and answered all questions in a clearly understandable manner. They went out of their way to highlight things that could make my stay at the hotel more pleasant. They had very useful information on the local 4th of July activities. Other staff members kept the common areas around the lobby tidy and cleaned up at all times. They showed good insight into possible parking problems during the City Fire works display by making sure all hotel guests had parking permits on their cars. July 7, 2014
Rated 4.0 out of 5.0 by Consider making beautiful patio non-smoking Very impressed with your new addition- lobby and patio. The patio was a major factor in selecting your hotel while visiting Spokane. However, we were disappointed when we arrived and sat down on the patio to relax only to be driven away by a smoker. Please consider making your lovely new patio non-smoking. July 7, 2014
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