Rated 4.5 out of 5 by 214
Rated 5.0 out of 5.0 by Rob T Great staff
Our stay was great and it was due primarily to the staff. Our initial reception was outstanding, very knowledgeable and friendly. Every morning we were greeted at breakfast by the best host possible. She was very helpful and friendly, a wonderful way to start the day. Thanks to the great staff at the Holiday Inn Express, Downtown Spokane.
January 4, 2014
Rated 5.0 out of 5.0 by lafriday Early Morning Airport Run
My daughter, her best friend and I decided to stay at the hotel since we had to be at the airport at 6:30 am and were trying to avoid driving from Idaho in bad weather. We had a relaxing evening in the hotel (usually frantic before my daughter leaves) and it was wonderful to get up 30 minutes before we had to leave for the airport, instead of two hours early. We weren't able to use the shuttle which starts at 7 am, or have the complimentary breakfast which starts at 6:30 am, but the remodeled hotel looks fabulous, the rooms are comfortable and beautiful (and have a large flat screen TV, microwave, refrigerator, hair dryer and iron), and the staff was helpful and friendly. The girls loved the freshly baked cookies and milk served in the evening. A complimentary shuttle also runs in the evening to take guests to area restaurants (within 5 miles). BTW: the "sleep quality" rating had nothing to do with the bed--I have a pinched nerve. The girls said they slept well in their room. Overall, it was a great relaxing way to end the visit with my daughter and made for a stress-free trip to the airport.
January 1, 2014
Rated 5.0 out of 5.0 by Lhnorske Super stay
Friendly staff, cleanliness, fabulous breakfast! Enjoyed ourselves immensely.
January 1, 2014
Rated 3.0 out of 5.0 by Danhein Sour dough at desk, otherwise terrific
We arrived late anticipating another great experience, but were met with a desk clerk who was unfriendly and seemingly annoyed at looking us up from the previous week. Otherwise everything was terrific
December 31, 2013
Rated 5.0 out of 5.0 by RNV 6363 Very clean. Good free breakfast.
We were so pleased with the staff that made us welcome the moment we walked in. We entered our room and they were clean, updated. The bed was comfortable and very quiet. I loved the fact that room included a refrigerator and microwave. The free breakfast in the morning was good. The staff was constantly cleaning or setting out new food when food was getting low. At the same time the staff was friendly saying hello to everyone that walked in.
Thank you Holiday Inn for making our experience so positive.
December 29, 2013
Rated 4.0 out of 5.0 by Hermon Good Quality & Convenient
The rooms were very nice and I loved the convenience of the breakfast. It had a good selection of items and the food was decent. Definitely a good place to stay. We enjoyed the Space Needle and being able to walk there from this hotel. The only drawback is that parking is an issue. We were able to find a place to park, but the first night it wasn't easy. We were afraid to take the car out and not get a place to park coming back. However, we consider this minor to the overall good experience.
December 23, 2013
Rated 5.0 out of 5.0 by AlenaB Great hotel, excellent staff and location!
We love this hotel and were really impressed this time especially as they were prepared for their guested as being in the city to shop as they had a special room set up with gift wrap, ribbons, tape, scissors etc for their guests to wrap gifts.
Also a free and delicious dinner was provided the night we stayed. The are a pet friendly, full service, beautiful hotel in a great location that I recommend to everyone!
December 22, 2013
Rated 5.0 out of 5.0 by jjoct2013 Wonderful location walking distance to downtown and river walk.
The personnel at the Inn provided excellent service and went out of thier way to address any questions we had. They were kind and helpful at all times. The rooms were clean and comfortable. Breakfast service was outstanding in a very comfortable atmosphere. Parking was very convenient. We enjoyed being in walking distancr to the downtown mall restaurants and the river walk.
December 10, 2013
Rated 5.0 out of 5.0 by Donnie1969 Great hotel
We have stayed with these guys before and the experience has always been great! This time we stayed in the pet part (as we had our very large 12 month old Akita with us) of the hotel and it was awesome. There was another door that led directly outside which was very handy. Also, the room was very clean! You couldn't tell at all that other pets had stayed there. This will definitely become our "go to" hotel in the future!
November 26, 2013
Rated 4.0 out of 5.0 by MissouriEagle1 Parking???
After a long business day traveling, I drove up "the rock" at 10PM with reservation, to find the parking lot full and 3 cars coming at me...honking. A contractor had apparently milled off half the lot and blocked off half or more that night... was advised to park down the street in over flow... drove down the hill, but no guidance, no signs, raining, cold... waiting on the shuttle for some time, because walking up a block or more with luggage at age 62 in the cold rain.... was not the expected experience at a Holiday.... for rate..that night.
The two girls were great at trying to handle the situation... but manager went home just after 10..... THERE WAS NO PLAN to over come the situation.......
Beautiful river... rapids... city..
Visitor from Missouri.
November 24, 2013
Rated 5.0 out of 5.0 by vmax85 A nice place to stay, love the new lobby.
The remodel of the lobby is a huge improvement. The breakfast area is open and spacious. We will stay at this hotel again in the future.
November 19, 2013
Rated 5.0 out of 5.0 by Novemberwedding Great Experience
We stayed for a week as part of a wedding. The staff, from reserving the rooms, to the breakfast staff, to the cleaning staff were all great, friendly, and helpful. They exceeded expectations in hospitality! The rooms were great, clean, and spacious. We had over 50 people staying at the hotel and we so enjoyed hanging in the lobby! The new lobby is wonderful with several different areas to hang out with different feel in each one. We almost felt like it was home and the staff was part of the family.
November 17, 2013
Rated 5.0 out of 5.0 by elena613 As always great hotel
Holiday inn express gets it right, friendly and helpful staff and great rooms. Well appointed bedding and cleanliness to match thank you
November 1, 2013
Rated 5.0 out of 5.0 by tireguy1 Above and Beyond
My wife was in Spokane for a convention and I had her stay at your hotel. She said the staff could not have been more helpful taking her around to get a computer power cord. She said the rooms were recently re-done and very clean and comfortable. Thank you for going above and beyond !! The staff is extremely competent.
October 28, 2013
Rated 5.0 out of 5.0 by Alawami Decent Hotel
The hotel is so nice and the staff is very friendly. the beds are comfortable and the size of the room was ok. the breakfast is nice and the hotel serve coffee all day and snack during the evening time and all of that is for free. It has been recently renovated and it was really nice experience.
October 26, 2013
Rated 5.0 out of 5.0 by skippysrv beautiful property
i have wanted to stay at this hotel for a long time and when i did it was not a disappointment. it would be nice if there was better breakfast, but the hotel is right next to the river park and if you are healthy within walking distance of downtown and many good restaurants. there may be a shuttle to town from the hotel but if there is they dont let you know.. if there is not there should be. rooms are nice but the beds could be better for the price
October 25, 2013
Rated 5.0 out of 5.0 by favaunt great experience
The service was excellent. The staff went above and beyond to be of assistance and help with any questions. The hotel was under renovation at the time but we did not experience any discomfort.
October 24, 2013
Rated 5.0 out of 5.0 by willsmom27 Best in Spokane
This is the best place I've stayed in Spokane. Everything was clean and comfortable. This is where I'll stay next time I'm in town.
The only thing it's missing is HGTV.
October 23, 2013
Rated 5.0 out of 5.0 by CCordero Relaxing and comfortable
Traveled on business with some pleasure outings. Great locations and great customer service.
October 21, 2013
Rated 5.0 out of 5.0 by dks123 A beautiful comfortable place to be. Very nice views
The staff is wonderful and very helpful. The breakfast is great and the lady that oversees it is an absolute doll. I have never been in a place that is so accomadating . Anything you need is there. Your remodel is beautiful. I stayed there a couple of years ago and it was nice then but is even better now.
October 17, 2013
Rated 4.0 out of 5.0 by jadeviper Always a great stay!
Very accommodating! Had my own reserved parking spot the first night. Personable staff. Keeps me coming back! Thank you!
October 11, 2013
Rated 4.0 out of 5.0 by JA10 Excellent care from the staff...
I was participating in an expo the next day and requested a non smoking/pet free room. I was assigned a room on the 4th floor and the bed was not comfortable. The staff immediately changed the room for me and had an excellent attitude. The bed in the 2nd room was comfortable and the room looked pretty much like their advertisement. It was clean and provided everything I needed. It even had a view and a small balcony which I enjoyed.
The next morning I found a "Thank you" card had been placed under the door, wishing me a good time at the Expo. I did not partake in any breakfast by choice.
October 8, 2013
Rated 2.0 out of 5.0 by NOISYLOCATION Not a quiet place to get sleep
Heard some noises but thought it was the neighbor. Later tried to go to sleep around 12 but the noise did not stop. Finally figured out that the refrigerator was broken and making the noise. Called front desk, but he would not listen to me telling him where the noise was coming from. So he took 45 minutes to find the same problem I had told him. Instead of getting us a room that was quiet and did not have a leaking refrigerator, he unplugs it and tells us things should be better. Could not sleep with all the noises still and the frustration of dealing with horrible customer service. Instead of stressing out my daughter, I just stayed in the room because we had to leave in two hours for my daughters surgery, which is the only reason we stayed in the hotel. We were hoping to get some sleep. This did not happen. Called later to speak with a manager and all the were willing to do was give me points towards my rewards. This Holiday Inn Express looks great from the outside, but the rooms are of poor quality. The maids should have caught the problem with the fridge and the front desk clerk should have moved us instead of wasting 45 minutes of my time to figure out what I had already told him.
September 30, 2013
Rated 5.0 out of 5.0 Excellent Stay
I have stayed at this location for a few weeks, and I must say that the quality of service was consistently excellent during my stay. Very clean rooms, breakfast is second to none, and the personnel are very friendly and helpful. Best place I’ve stayed so far for business. Parking space is some what limited.
September 30, 2013
Rated 5.0 out of 5.0 by Shunk Spokane's finest
I always stay at the Holiday Inn on the "rock", for so many years. Have stayed there during Bloomsday w/end x too many years to count and my hubby or my sister and I stay w/ you when we drive over to shop or see the relatives. It's so convenient to whereever one goes around Spokane. I love the updates, keep up the good work!
September 25, 2013
Rated 5.0 out of 5.0 by Saddledoc Great Stay
The refurbishing of this site is nearly complete with just some work remaining to do the front entry. The room was somewhat small but well furnished with new TV and tasteful decorations. A great value in a lovely remodel.
The location of this Holiday Inn next to the university makes the hotel exceptionally attractive to parents visiting Gonzaga as a prospective school for their students.
September 23, 2013
Rated 5.0 out of 5.0 by Travelbug88 Incredible customer service
Lovely hotel, great breakfast, superb customer service
September 22, 2013
Rated 5.0 out of 5.0 by michfish21 Lots of extras for the price
On check in we were pleasantly surprised to find out about the free meal served in the evening. We had been shopping all day, tired of driving and skipped lunch. It was a real treat since we were famished and didn't have to get back into the car and look for a place to eat. The area is somewhat of a food desert and finding a place to eat would have been another chore.
The staff was friendly and helpful, the room clean. Only wish there would have been a hot tub...
September 22, 2013
Rated 5.0 out of 5.0 by flynn56 i like this place
Very comfortable and they have pet friendly rooms. Lovely location, modern and clean.
September 21, 2013
Rated 2.0 out of 5.0 by Luisjuly26 Room comfort and staff
Room was comfortable but being a Reward member, staff never acknowledge nor recognized as being a Reward Memeber.
September 16, 2013