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Rated 4.5 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by great experience The service was excellent. The staff went above and beyond to be of assistance and help with any questions. The hotel was under renovation at the time but we did not experience any discomfort. October 24, 2013
Rated 5.0 out of 5.0 by Best in Spokane This is the best place I've stayed in Spokane. Everything was clean and comfortable. This is where I'll stay next time I'm in town. The only thing it's missing is HGTV. October 23, 2013
Rated 5.0 out of 5.0 by Relaxing and comfortable Traveled on business with some pleasure outings. Great locations and great customer service. October 21, 2013
Rated 5.0 out of 5.0 by A beautiful comfortable place to be. Very nice views The staff is wonderful and very helpful. The breakfast is great and the lady that oversees it is an absolute doll. I have never been in a place that is so accomadating . Anything you need is there. Your remodel is beautiful. I stayed there a couple of years ago and it was nice then but is even better now. October 17, 2013
Rated 4.0 out of 5.0 by Always a great stay! Very accommodating! Had my own reserved parking spot the first night. Personable staff. Keeps me coming back! Thank you! October 11, 2013
Rated 4.0 out of 5.0 by Excellent care from the staff... I was participating in an expo the next day and requested a non smoking/pet free room. I was assigned a room on the 4th floor and the bed was not comfortable. The staff immediately changed the room for me and had an excellent attitude. The bed in the 2nd room was comfortable and the room looked pretty much like their advertisement. It was clean and provided everything I needed. It even had a view and a small balcony which I enjoyed. The next morning I found a "Thank you" card had been placed under the door, wishing me a good time at the Expo. I did not partake in any breakfast by choice. October 8, 2013
Rated 2.0 out of 5.0 by Not a quiet place to get sleep Heard some noises but thought it was the neighbor. Later tried to go to sleep around 12 but the noise did not stop. Finally figured out that the refrigerator was broken and making the noise. Called front desk, but he would not listen to me telling him where the noise was coming from. So he took 45 minutes to find the same problem I had told him. Instead of getting us a room that was quiet and did not have a leaking refrigerator, he unplugs it and tells us things should be better. Could not sleep with all the noises still and the frustration of dealing with horrible customer service. Instead of stressing out my daughter, I just stayed in the room because we had to leave in two hours for my daughters surgery, which is the only reason we stayed in the hotel. We were hoping to get some sleep. This did not happen. Called later to speak with a manager and all the were willing to do was give me points towards my rewards. This Holiday Inn Express looks great from the outside, but the rooms are of poor quality. The maids should have caught the problem with the fridge and the front desk clerk should have moved us instead of wasting 45 minutes of my time to figure out what I had already told him. September 30, 2013
Rated 5.0 out of 5.0 Excellent Stay I have stayed at this location for a few weeks, and I must say that the quality of service was consistently excellent during my stay. Very clean rooms, breakfast is second to none, and the personnel are very friendly and helpful. Best place I’ve stayed so far for business. Parking space is some what limited. September 30, 2013
Rated 5.0 out of 5.0 by Spokane's finest I always stay at the Holiday Inn on the "rock", for so many years. Have stayed there during Bloomsday w/end x too many years to count and my hubby or my sister and I stay w/ you when we drive over to shop or see the relatives. It's so convenient to whereever one goes around Spokane. I love the updates, keep up the good work! Jan September 25, 2013
Rated 5.0 out of 5.0 by Great Stay The refurbishing of this site is nearly complete with just some work remaining to do the front entry. The room was somewhat small but well furnished with new TV and tasteful decorations. A great value in a lovely remodel. The location of this Holiday Inn next to the university makes the hotel exceptionally attractive to parents visiting Gonzaga as a prospective school for their students. September 23, 2013
Rated 5.0 out of 5.0 by Incredible customer service Lovely hotel, great breakfast, superb customer service September 22, 2013
Rated 5.0 out of 5.0 by Lots of extras for the price On check in we were pleasantly surprised to find out about the free meal served in the evening. We had been shopping all day, tired of driving and skipped lunch. It was a real treat since we were famished and didn't have to get back into the car and look for a place to eat. The area is somewhat of a food desert and finding a place to eat would have been another chore. The staff was friendly and helpful, the room clean. Only wish there would have been a hot tub... September 22, 2013
Rated 5.0 out of 5.0 by i like this place Very comfortable and they have pet friendly rooms. Lovely location, modern and clean. September 21, 2013
Rated 2.0 out of 5.0 by Room comfort and staff Room was comfortable but being a Reward member, staff never acknowledge nor recognized as being a Reward Memeber. September 16, 2013
Rated 5.0 out of 5.0 by Impressed and Satisfied When my group and I first arrived at the Holiday Inn Express Spokane-Downtown, we had just come down from a 4-day camping trip in the mountains (real roughing-it). We probably looked and smelled as bedraggled as we felt complete with pine needles adorning my disastrous hair. When I went to the front desk to check-in, I give credit to the ladies behind the counter (Zoe was one but I'm sorry I didn't catch the name of the other lady) who checked us in with an equanimity I've only seen in England. They were not only helpfully informative and quick, they were also pleasantly positive, duly sympathetic and fully welcoming. They had just moved back into the new lobby area and were still having some challenges, but they quickly had us checked in so I could have the long hot shower I desperately wanted. I had made reservations for a king-size bed and for some reason the room reserved was a double queen. I'm not sure how that happened, but Zoe quickly got us into a room I had specified on my online reservation. Yay, Zoe! The magnetic room keycards had an issue, but again, Zoe quickly remedied that within minutes! On top of all that, ALLl the staff we met were personable and ready to lend a hand. Even our dog was impressed! Although they only had one computer available for their business center, it was quick and efficient when I was able to use it #after a little wait). We also really appreciated the light dinner fare that evening! And for breakfast, the fare was quick and standard, but because they were prepared with care, it made for a relaxing and enjoyable start to the morning. I will be coming back to this hotel in the future. I would highly recommend this hotel. September 11, 2013
Rated 5.0 out of 5.0 by Recent stay The new addition to the hotel is great! Very nice open area for breakfast and just lounging. It was still under construction but very nice place. Have stayed here several times now September 11, 2013
Rated 5.0 out of 5.0 by Very pleased with everything Will probably be staying again in two weeks for a few days while my son has two surgeries at SAcred HEart hospital September 10, 2013
Rated 5.0 out of 5.0 by Excellent Recently renovated, we had a family suite with a separate bedroom...close to all amenities, friendly staff. September 10, 2013
Rated 5.0 out of 5.0 by great customer service Without a doubt, the best service we have received at any hotel. The room was very comfortable and clean with room for everything. The hotel itself was lovely and the breakfast provided had plenty of choices to please everyone. The free local shuttle was a wonderful surprise and made our trip out to dinner even more relaxing. We look forward to a return visit. September 9, 2013
Rated 5.0 out of 5.0 by Great Hotel and a great value in Spokane The property recently was completely renovated and I thought that the hotel was brand new. It did not seem that the hotel was renovated but rather seemed like a brand new property. The rooms were pristine clean and the entire hotel was clean and well maintained. As an added value benefit, the hotel offered a light free dinner and a breakfast buffet with a wonderful selection of breakfast foods. The staff went out of their way to assist and when my son needed a ride to a hockey rink a few miles away, the manager personally drove him to the Arena that he could make his practice. During our stay in Spokane we stayed at another property only about a mile from the Holiday Inn Express and I we returned back to the Holiday Inn Express the following day as the other hotel was dated, was not very clean and was nothing compared to the Holiday Inn Express. Some of the rooms have a wonderful feature that allows the guest to access the room from the outside as well as from the inside, which makes loading and unloading the car very easy. As a general rule I will not stay in any Motel as I personally hate hotel rooms with outside access doors. However this set up does not feel like a Motel Setting as the rooms are all accessed through hallways and you simply have an outside "extra" door. When it comes to hotels, my first priority is cleanliness of the room and I will always travel with my own blanket and pillow. This hotel was extremely clean and this will be my favorite hotel when visiting Spokane. September 8, 2013
Rated 5.0 out of 5.0 by outstanding in all aspects Room was super clean, updated, and very comfortable. The lobby/relax area was very relaxing and the breakfast was very good. It was a very very good value. No reason to stay at a "full service" hotel when you have this place. To top it off, the staff was super friendly and outgoing. The guest printer in the business section was out of order, so they allowed me to use the one behind the front desk! I had a last minute business project I had to print and they didn't blink at my request. I especially enjoyed the breakfast. There just is no better deal in town. The exercise room could use more equipment, but it got the job done. I highly recommend this hotel. September 7, 2013
Rated 5.0 out of 5.0 by Nice place to stay in great location Close to Riverfront park and downtown shopping hotel newly renovated. Staff super helpful as I arrived early in town. Room was large and bed was super comfortable. Will stay here again on our next trip to Spokane. September 6, 2013
Rated 3.0 out of 5.0 by Gets the Job Done Perfect place to stay when moving a child into Gonzaga. Clean, comfortable, super nice people, reasonable breakfast, and hotel shuttle. September 5, 2013
Rated 3.0 out of 5.0 by Poor customer service Denied and refused my triple A discount. Poor customer service. September 5, 2013
Rated 5.0 out of 5.0 by Wonderful Staff The location is great and the staff is great. Kyle always finds some way to remind me about customer care as he is always so willing to help out. I stay at this hotel when I bring my son to and from Gonzaga. My parents will be staying there during Parents' Weekend this fall. September 1, 2013
Rated 5.0 out of 5.0 by Remodeled Lobby & Breakfast Room This hotel is in the midst of a face lift/remodel. The first 2 days of our stay we entered through a side door and ate breakfast in a re-purposed guest room on the first floor. On our final day we were moved to the redecorated, sunny, spacious breakfast room. Our breakfast hostess (for all 3 days), Dzanana, was very personable and went out of her way to make sure that everyone got what they wanted. The new lobby is also very attractive & comfortable, as was our guest room. We will continue to stay at this comfortable hotel whenever we visit our son at Gonzaga U. September 1, 2013
Rated 5.0 out of 5.0 by Having Fun Over the years I have stayed at the Holiday Inn Express on the Rock every month of the year. Some visits have been for business and medical reasons. Some for Bloomsday, concerts, ball games and just for fun. Once a person parks their vehicle - for free, most every thing downtown is in walking distance, if it a ball game at the Arena or Gonzaga, a concert at the Arena or the Convention Center. The free continental breakfast is great and the manager's reception three days a week is wonderful. The coffee pot is available all the time. The access to I-90 and highway 2 going to Mt. Spokane is fast and easy. Since it has never rained on my parade I am making plans to return to Spokane for Veteran's Day. September 1, 2013
Rated 5.0 out of 5.0 by A Great Experience During Remodeling I want to thank everyone on The Rock for continuing to be cheerful and helpful while the remodeling has been going on. I am looking forward to the finish, and seeing the new lobby and dining area. August 31, 2013
Rated 5.0 out of 5.0 by Pleasant surprises We have often stayed at HI Express as we find them generally clean and love the breakfast options - this was no exception to that! But when we were driving through Spokane looking for our hotel we saw this "castle" and thought "well that wont be it" - that was surprise #1 - that we got to stay in a castle on a hill with a view of everything. Surprise #2 was when we checked in and were told that dinner would be served - our room included a taco dinner complete with beer or wine for the adults!!! We topped the evening with a walk in the riverside park (and were told by the staff if we were too tired to walk back we could call them for a ride!) . Beautiful, quiet hotel and a surprisingly beautiful city. We were sorry we were only staying for one night but we are trying to think of a reason to go back now! August 27, 2013
Rated 4.0 out of 5.0 by even during rebuild Great experiance even with remodle going on. Staff able to adapt to unusual events. Parking is tight for those of us with full size vehicles. August 26, 2013
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