Rated 4.5 out of 5 by 207
Rated 3.0 out of 5.0 by KeithK Being Renovated
We were surprised to find that this hotel is undergoing renovation so the front lobby and reception areas were closed down. We did not see any mention of the construction when we made the reservations for this business trip. The construction, temporary front desk and temporary breakfast rooms were not ideal but its the price someone has to endure for the ongoing improvements. All that being said, the hotel staff did their best to be accommodating and to make the best of a temporarily inconvenient situation for guests. The hotel sits on a large hill in downtown so it is surrounded by busy streets and the parking lot is steep in parts. However, it is adjacent to the excellent downtown park making it very convenient to wall along the river and see the falls.
July 30, 2013
Rated 1.0 out of 5.0 by MtRushore Poor for the price
One of the worst Holiday Inns I have stayed in. Customer service was bad and room was substandard. The hotel is undergoing renovations but that shouldn't detract from the overall experience. I would not recommend this hotel to any friends, family, or other individuals.
July 28, 2013
Rated 5.0 out of 5.0 by rugrat6336 Really nice pace
A little worried when we saw the construction, but not to worry, no problem with our stay what so ever.
Nice staff, nice room, and Spokane is a great "walking" town. Try Riverfront Park, very near the hotel.
July 19, 2013
Rated 5.0 out of 5.0 by rujimbob Very Nice Stay
I sent a manager to the Couer D'Alene on last minute business, but the CDA Holiday Inn Express was booked up. Staff at Spokane took great care of my manager and made sure he had everything he needed to be ready for a very productive stay. Thanks so much for the early checkout breakfast bag. It is one main reason we will keep coming back to HIX over and over. Little things like that show you care about your customers.
July 19, 2013
Rated 5.0 out of 5.0 by neko Great Hotel:)
Love staying at this hotel. Always friendly, very clean rooms, centrally located, great breakfast bar. Even though they are in the mist of construction, this did not interfere with our stay.
July 14, 2013
Rated 5.0 out of 5.0 by MSSpider Excellent Service and Value
We spent a night at this hotel after spending the day at Silverwood. We've decided that this will now be our base of operations whenever we travel again to Silverwood (or the Spokane area).
Staff was very helpful; and breakfast was very good. The room was nice and comfortable; and provided ample space for my entire family.
July 3, 2013
Rated 5.0 out of 5.0 by yellowbus278 free upgrade exe.suite,breakfast,dinner & dessert
Was VERY pleased with the comfort, value and experience. As a Mom traveling with 4 teens the breakfast, dinner and dessert was a GREAT value and experience. Lots of choices for breakfast. Dinner more limited but was good and the fresh baked cookies and cold milk excellent. Couldn't beat it! The 2 Queen beds we very comfortable unfortunately the pullout bed you could not sleep on. It was metal springs wrapped in fabric. So night 2 the smallest person slept on the couch. The free upgrade for choosing the priority club rewards when booking the trip EXCELLENT. Jacuzzi tub AMAZING! We all felt special. Thank you for making a wonderful memory for me and my kids. Will definitely recommend the holiday inn express service.
June 29, 2013
Rated 5.0 out of 5.0 by JeffK97 Home away from home
This was not our first stay. The location in the heart of the city is easily accessible from I-90 and close to Riverfront Park and fine local dining. We were surprised on this visit to see the building undergoing a major face lift to blend with the Victorian architecture seen in much of the city. The project is nearing completion and the changes are tastefully executed. The lobby and breakfast area are also being enlarged and improved. We appreciate the outside entrances available on the ground floor rooms, allowing us to park and transfer luggage directly from our car to the room. The staff is very friendly and professional and take a personal interest in both the facility and customers. The rooms are comfortable and modern. We look forward to our next visit to see the completed remodel.
June 10, 2013
Rated 5.0 out of 5.0 by Kimberly47a Great Service!
Great Service! I was very impressed w/the front desk staff, expecially Kyle. He helped me over the phone to modify my reservation and also checked us in. He was polite, courteous and efficient. All of the people at the front desk helped me through the weekend and were quick and responsive despite the reno commotion and the fact the the hotel was full. Housekeeping people were very gracious and accomedating w/extra towels/soap etc. I would definitely stay here againg and recommend it.
May 26, 2013
Rated 5.0 out of 5.0 by tlduchemin I keep coming back!
I have had the best experiences on "The Rock"--Spokane-Downtown--that I come back continuously. Great service and staff, comfortable, and close to the downtown area. Nothing but repeat business from me!
May 10, 2013
Rated 1.0 out of 5.0 by propwash Remodeling and No Parking
I was not aware of the remodeling when I made my reward points reservation. If I had, I would not have stayed there, hence not complaining. I'm sure once the remodeling is complete, it will a beautiful place to stay. Breakfast packed in a room, and waiting for the only working elevator to get to my room is not my idea of relaxing. Did I mention the lack of parking spots? Again, I understand how hard it must be to remodel and keep the doors open. On the bright side, the staff was making the best out of it, and I had no problems with them. A simple email regarding the remodeling would have been a very nice notification.
May 7, 2013
Rated 1.0 out of 5.0 by Knbn Bad customer service, remodeling
The website said it may look like we are modeling on the outside but on the inside we are fine. Not even close! Breakfast was crammed in a hotel room and getting around was not possible at all! It was horrible. The staff were extremely unwelcoming. This is one I won't repeat.
May 2, 2013
Rated 5.0 out of 5.0 by Steel99 Great Job!
I had a very nice room and the service was very nice. I especially enjoyed the managers reception.
May 1, 2013
Rated 5.0 out of 5.0 by jrg0573 Great Service
I was reserved for a room and the day before my arrival I had to add another night to the room. The hotel was very full but in an effort to help me out the staff was able to work the schedule and get me into the same room I was reserved in for one extra night! I know this was not an easy task and want to thank the staff for going the extra distance to accommodate me and my unexpected schedule.
The room was wonderful, at the end of the hotel and thus very quiet and relaxing. This is a great hotel and with another expansion almost complete will only be that much better.
April 30, 2013
Rated 4.0 out of 5.0 by FriendlyPat Satisfied
I stayed here on a shopping trip to Spokane. The location of this property is excellent and withing walking distance to the park and convention center. They are currently undergoing a huge renovation project, so parking was terrible but I am sure that will change once the project is finished. The staff was friendly and the hotel was quiet. I would stay here again.
April 25, 2013
Rated 5.0 out of 5.0 by TXgirl33 First good sleep in nearly a week!
I stayed at the Holiday Inn-downtown after about a week of business travel. Despite the renovations taking place at the hotel my stay was relaxing and enjoyable. The beds were comfy and I got the best sleep I had during my entire trip at this hotel! The complimentary taco bar and 2 beers, or beer thirty as my coworker and I called it, was an unexpected treat! I only have 2 complaints: 1. The wind noise coming from the balcony sliding door was a little unsettling at first, but it only occured when the wind was really strong 2. I did not like that my balcony connected to the balcony of the room next to me. It made me feel that someone from that room could just walk on over.
April 17, 2013
Rated 4.0 out of 5.0 by Matt123456 Matt 123456
I have stayed here on many occassions. I had 2 other co-workers also stay at the property. Will be nice when the remodling is completed. I will be back. Great view of the city.
April 17, 2013
Rated 5.0 out of 5.0 by Principia Will gladly return
Great stay and excellent staff. Ready to accommodate any needs. Had a very nice room with an outside door which I could exit straight to my car (reserved parking space) or to the inside hall of the inn. Very nice options. Was less than 5 minutes to Gonzaga University campus, which brought me to Spokane. Free shuttle to downtown so parking not a problem. Also minutes from downtown and the Spokane Falls. Inn getting a facelift and expansion, but no noise problem. Had restaurant delivery options, which I used and ate the best steamed clams and hot artichoke dip imaginable. Clean, well-kept rooms and outstanding staff. Free breakfast and a dinner option in a central location....I would definitely stay again without hesitation.
April 14, 2013
Rated 5.0 out of 5.0 by GoCougs great staff
The hotel is very clean and the rooms are comfortable but it is the staff that makes this such a good place to stay. Jessie at the front desk gave us some wonderful suggestions for dinner and entertainment downtown and the breakfast the next day was good and plentiful.
April 12, 2013
Rated 3.0 out of 5.0 by PatsyJ Small room and not handicapped friendly
The hotel is under renovation. We had stayed at this hotel prior to renovation and enjoyed it much more then. This trip I was taking my mother back home and we were spending the night in Spokane. When I checked in, I asked for handicapped accessible room, as she is in a wheelchair. I had to pay extra or this room ... why? The room was tight and difficult to maneuver the wheelchair. The wall and furniture made for a tight corner to enter the room and get to the desk. I could not get the wheelchair turned around easily and it wore her out to try and move around in tight limited space. There was not enough room to place her wheelchair near the bed, so she has to scoot along the bed to get in and of the bed. When she needed to get into the bathroom, the door opened to the right ... which meant she had to open the door slightly, scoot to the left and then open more to get in. When she left, she opened the door she had to pull forward enough to close the door and then fight to turn and master the tight corner. I believe the only reason this is considered handicapped accessible is due to the fact that the shower had a bench. When the concern was brought to the front desk staff attention by my mother, they apologized and stated that they would work to right the situation. When I went to check us out, I was asked how the stay was and I tried to state that the room was not handicapped friendly. The clerk sat on a stool behind the desk and at no time did she stand up or act as if she was aware that there was a concern voiced. I felt "brushed off" by her lack of customer service or general empathy. I appreciate she could not change the room layout, but she always has the ability to say that a patron's concern will be forwarded to corporate or if there was anything that she could do to make it right. The lobby door was not equipped with an automatic button to open for handicapped clients, it was difficult to get her in with a wheelchair and the hallways were narrow.
April 11, 2013
Rated 5.0 out of 5.0 by Lisa15 Great Stay
I went to visit my Gonzaga student for Easter and my student wanted to rest away from campus. It was a very relaxing stay. The staff is extremely friendly and helpful. We enjoyed the hot breakfast. They have cookies and milk in the evenings. We did not experience any discomfort due to the construction and my daughter was able to sleep in late each morning. My student returned the dorms rested and ready for school following the Easter break!
April 6, 2013
Rated 4.0 out of 5.0 by RR451 Quick overnight, Nice Suite
We were in town for a quick overnight stay for a NCAA women's basketball game and an early Doctor's appointment.
We reserved a king room and ended up in a two room two queen suite which was alright. The sitting area was very nice seemed like it was a recently updated room.
Bathroom had a spa tub, a llittle funky also as a shower.
The employees were real nice and friendly. The check-in was a little slow but when it was my turn it went quick.
There is construction going on but the only inconvience was the breakfast area.
The manager's reception was a little lame not much to it.
Overall the stay was good. We left a couple things in the refrigerator, we called and went back and they had them bagged for us.
March 31, 2013
Rated 3.0 out of 5.0 by TClark Beware the construction
There is no lobby, and breakfast is served in converted bedrooms. They may be doing the best they can, but the environment is not comfortable. I think the staff must be tired of the construction also, because they weren't particularly friendly or helpful.
March 14, 2013
Rated 5.0 out of 5.0 by jrg0573 Excellent room and service
I stayed in the Gonzaga Suite and the room was wonderful. The staff was very welcoming and great to talk with. They are remodeling and yet the hotel was still very clean. Breakfast was fine. Hotel is right at the park so you can walk around, see the falls and walk downtown or to campus. Great location!
March 13, 2013
Rated 5.0 out of 5.0 by raej CUSTOMER SERVICE
I am big on cutomer service.I must say the desk clerks were very pleasant,they made us feel very welcome,chatted with us like we had been friends for years,very helpful...The lobby and rooms are very warm,relaxing...I would stay here whenever in town....Great people,location quiet and safe...wish it had more parking though..
March 2, 2013
Rated 5.0 out of 5.0 by neko Our Getaway hotel
We love staying at this Holiday Inn when we go to Spokane to get away. The rooms are always clean & breakfast is delicious (well stocked & hot). We are made to feel welcomed the moment we check in.
They were in the mist of construction when we were just there. However, this did not interfere with us being able to relax and rest.
February 15, 2013
Rated 5.0 out of 5.0 by Phillyfan The Level of Comfort and enjoyment
I highly recommend "The Rock" to anyone stayng in Spokane for any reason. The day staff and the night staff are awesome, the room attendent did an awesome job of everything.
Every one is to be commended.
February 14, 2013
Rated 5.0 out of 5.0 by MTHappyCamper GREAT Staff
My husband and I stayed at this location for 2 nights when we had to go to Spokane for some medical appointments. The location is great, easy access and the staff was soooo friendly!!! We had a great stay and I am sure we will stay there again. Only downfall was no pool so we would not stay there when we bring our children, but then maybe less children isn't a downfall for some :) I am sure we will stay here again in the future!!!
February 11, 2013
Rated 3.0 out of 5.0 by Chevy3 Hotel in the heart of Spokane
Staff were welcoming and professional. The room floor was wet (for unknown reasons) and did not dry throughout our 1 night stay. We had to wear shoes in the room. Construction ongoing in the lobby area. Breakfast server / attendant was excellent. She endeavoured to ensure that each guest had an enjoyable breakfast, keeping food trays full and fresh.
Hotel was downtown, but have experienced better properties throughout chain. No pool, which was my error for not checking (a must for our kids!)
February 2, 2013
Rated 5.0 out of 5.0 by Rich78 Another Great Stay!
As usual we enjoyed all aspects of our stay at the Holiday Inn Express Spokane. We particularly like the ground floor rooms with own parking and entrance. The pet friendly attitude is a major reason we pick HIE. Thanks for a GREAT experience
February 2, 2013