Rated 4.5 out of 5 by 149
Rated 4.0 out of 5.0 by maustin57 recent stay
All good except bed way too soft. Otherwise all good
July 24, 2014
Rated 5.0 out of 5.0 by JMP123456789 We had a great time!
I spent three days here with my family and we really enjoyed it. It's a very comfortable hotel--both in the room and in the common areas. I enjoyed relaxing in the lobby area, which is more like a living room, with a TV room up the stairs. The kids had fun in the pool (though it was on the chilly side to me) and the wi-fi was great.
July 24, 2014
Rated 5.0 out of 5.0 by karenstargazer front desk
excellent service by the front desk personel - very helpful
July 24, 2014
Rated 2.0 out of 5.0 by ibthunder Lack of Management
Their is no manager on duty on the weekends or so I have been told be two staff members when I called to ask about the black toiletry bag that had been left in the room by mistake. I was told that the head house keeper could not find it in the lost and found. So that means that one of the house keeping staff took the bag with the and keep it for his or her self. The bags contents were my wife's bracelets, earrings, makeup, razor toothbrush. I understand that we left it by mistake but I expected that your company had honest people working for you, I must be mistaken. I to have no management running the hotel is amazing to me. What happens if a guest needs to speak to a manager on duty on the weekends on the is no manager to be found? What if an emergency happens? I have ran many restaurants and hotel, so I know what you will do with this response...either ignore it or trash/delete it.
July 23, 2014
Rated 5.0 out of 5.0 low toilets
toilets need to be replaced with comfort height toilets, please
July 22, 2014
Rated 4.0 out of 5.0 by auntietulip Clean rooms, Friendly staff
I stayed at this hotel because I was going to Silverwood and the prices closer to Coeur d'Alene were more expensive. I don't think this room quality of this hotel warranted the cost I have stayed in much cheaper Holiday Inns, that were much nicer. This was also the only Holiday Inn I have been too where they asked if I wanted snacks or points, I wonder if I missed out on points at some of the other hotels. Everything else was great and ask expected. They even had a patio off of the pool which was nice. The A/C in my room did not work that great, I like it colder when I sleep and it just still seemed hot in the room to me.
July 21, 2014
Rated 5.0 out of 5.0 by rytway Comfortable bed and great service
The customer service was absolutely incredible. It was very nice too be treated politely and to have people seem to genuinely care about our comfort. Nowadays people forget what customer service is but i was happy that during our stay here that wasn't an issue.
July 20, 2014
Rated 4.0 out of 5.0 by Gypsyatheart Great Staff
The people were friendly and very helpful. The pool was great and the grandkids loved it. Beds were a little too soft for my taste but I like a hard bed.
There weren't many breakfast choices but the food was very good.
July 19, 2014