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Rated 4.5 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by More than we expected We had a great time at this Holiday Inn. The staff was super friendly, the food was great, we also received complimentary cookies and milk every evening. We enjoyed visiting the hotel dog at the front desk. When we mentioned that we couldn't reserve the hotel for our full time at Spokane, they helped us with a new room! :) July 30, 2014
Rated 5.0 out of 5.0 by Very comfortable stay from check in to check out. Check in was quick, the room was clean and the beds and pillows very comfy! There's plenty of parking, the pool is great for the kids and if it's nice outside there's a nice patio with tables and chairs for the adults to enjoy some warm weather. There's a decent hot tub - good sized for relaxing in too. It was quiet at night and we slept pretty well. The only draw-back was the lack of channels for the kids. Not much to choose from (as far as I remember anyway) but they were in the pool most of the night anyway so it wasn't that disappointing. Breakfast had a good assortment - eggs and sausages and biscuits and gravy, breads, cereals, etc. Something to satisfy most people. We'd certainly stay again! And I got a very nice, hand-written Thank You card from the hotel as well! I've never received a thank you from a hotel and that was a nice touch! July 30, 2014
Rated 5.0 out of 5.0 by Nice Property with a GREAT Staff We were most pleasantly surprised with the quality of the guest room.. And everyone on the staff was exceptionally friendly, gracious and helpful. For a hotel/motel at this price point it is superior to others in this price range. Oh, and did I mention the yummy cookies they serve every evening? They are an added plus. July 30, 2014
Rated 4.0 out of 5.0 by Great Location Stayed at this hotel many times. The property requires upgrading. July 30, 2014
Rated 3.0 out of 5.0 by Room Bad people on the front desk, they did not treat me as a Priority Club member,go somewhere where people treat you well. Inconsiderate, I barely slept and stayed there for approx 3 hrs and not another hour of extension just to get a short nap. July 28, 2014
Rated 4.0 out of 5.0 by Our Spokane Stay Overall an excellent stay , and we have stayed at more of your hotels, this was one of the best! July 26, 2014
Rated 4.0 out of 5.0 by recent stay All good except bed way too soft. Otherwise all good July 24, 2014
Rated 5.0 out of 5.0 by We had a great time! I spent three days here with my family and we really enjoyed it. It's a very comfortable hotel--both in the room and in the common areas. I enjoyed relaxing in the lobby area, which is more like a living room, with a TV room up the stairs. The kids had fun in the pool (though it was on the chilly side to me) and the wi-fi was great. July 24, 2014
Rated 5.0 out of 5.0 by front desk excellent service by the front desk personel - very helpful July 24, 2014
Rated 2.0 out of 5.0 by Lack of Management Their is no manager on duty on the weekends or so I have been told be two staff members when I called to ask about the black toiletry bag that had been left in the room by mistake. I was told that the head house keeper could not find it in the lost and found. So that means that one of the house keeping staff took the bag with the and keep it for his or her self. The bags contents were my wife's bracelets, earrings, makeup, razor toothbrush. I understand that we left it by mistake but I expected that your company had honest people working for you, I must be mistaken. I to have no management running the hotel is amazing to me. What happens if a guest needs to speak to a manager on duty on the weekends on the is no manager to be found? What if an emergency happens? I have ran many restaurants and hotel, so I know what you will do with this response...either ignore it or trash/delete it. July 23, 2014
Rated 5.0 out of 5.0 low toilets toilets need to be replaced with comfort height toilets, please July 22, 2014
Rated 4.0 out of 5.0 by Clean rooms, Friendly staff I stayed at this hotel because I was going to Silverwood and the prices closer to Coeur d'Alene were more expensive. I don't think this room quality of this hotel warranted the cost I have stayed in much cheaper Holiday Inns, that were much nicer. This was also the only Holiday Inn I have been too where they asked if I wanted snacks or points, I wonder if I missed out on points at some of the other hotels. Everything else was great and ask expected. They even had a patio off of the pool which was nice. The A/C in my room did not work that great, I like it colder when I sleep and it just still seemed hot in the room to me. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The customer service was absolutely incredible. It was very nice too be treated politely and to have people seem to genuinely care about our comfort. Nowadays people forget what customer service is but i was happy that during our stay here that wasn't an issue. July 20, 2014
Rated 4.0 out of 5.0 by Great Staff The people were friendly and very helpful. The pool was great and the grandkids loved it. Beds were a little too soft for my taste but I like a hard bed. There weren't many breakfast choices but the food was very good. July 19, 2014
Rated 5.0 out of 5.0 by great it was great a great stay,,, it is aways easy in and out. the staff is wonderfulll the dog is friendly,,, the coffee is great ... look for ward to another stay when back in the area. thanks July 18, 2014
Rated 5.0 out of 5.0 by Very welcoming staff On our recent trip to Portland, we stayed in many Holiday Inn Express hotels. This was my favorite. From the friendly staff at the desk, to the welcome note by housekeeping, to Penny, everyone made us feel comfortable. Loved the balcony and the fresh strawberries at breakfast. I would stay here again. Thank you. July 17, 2014
Rated 5.0 out of 5.0 by great location, very friendly staff, and nice amenities Pros Location is in valley, but just off highway. Near restaurants and mall. Rooms are just super nice. Pool is small but nice. Breakfast is very good..I'm just griping because someone ate all the hardboiled eggs and I didn't get any. Cons Point redemption was quite high - wished I had paid for it. sleep was not great - barking dog, and thin walls. July 15, 2014
Rated 4.0 out of 5.0 by More of a family hotel Holiday Inn as always clean and nice, this particular hotel was full of families July 15, 2014
Rated 4.0 out of 5.0 by couer d alene liked Penny a lot!'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' July 10, 2014
Rated 5.0 out of 5.0 by the beds and pillows were great. We were watching our daughter in the Ironman so we were not in our room very much ,but it was very comfortable and quiet when we were there! Thanks! July 3, 2014
Rated 5.0 out of 5.0 by weights in fitness center Loved having weights in the fitness center. It gives me more of a work out option than just a treadmill July 1, 2014
Rated 5.0 out of 5.0 by One word: Impressive! This by far was one of the best hotel stays my family and I have ever had. The staff was fantastic, friendly, and very helpful. The complimentary dinner and drinks and milk and cookies were a wonderful surprise. We will definitely return to this hotel again. June 29, 2014
Rated 5.0 out of 5.0 by Great staff and location. Have stayed at this HIE before during motorcycle trips and have alway been treated very well by the staff. The location is just off I-90 and easy to get to. There are shopping areas and restaurants within walking distance. Has a nice outdoor deck just off the dinninmg area. Will go back next time we are in Spokane. June 27, 2014
Rated 4.0 out of 5.0 by Miss-step but corrected On our recent stay, we noticed a pretty ugly stain on the sheet that cover the comforter. We didn't see it until the next morning so we left it for housekeeping to change that day. We were gone most of the day and when we returned briefly at 1pm, our room still had not been cleaned. We went out and came back at 5pm and we still had not received any service that day. I called the front desk and explained that I we didn't get any service and that we had an "issue" with the stain and at first her answer was to tell me that housekeeping was leaving for the day. When I explained that we had been waiting for service all day, she asked what I needed and housekeeping arrived with a new sheet, comforter and towels plus brought us a basket of treats. It was a nice response in the end but I was disappointed in the overall reaction to our concern. I don't think I would stay there again. June 26, 2014
Rated 4.0 out of 5.0 by Spokane Visit There was some confusion or room rate compared to internet website. June 17, 2014
Rated 5.0 out of 5.0 by great location and staff Stayed in their suite with huge bedroom and bath. Excellent service provided by the staff. Quiet room and located on the east side of Spokane. Great location for off and on the freeway. We'll stay here rather than in Spokane. June 15, 2014
Rated 4.0 out of 5.0 by Good HIE I stay in a lot of hotels, and a lot of Holiday Inns and Holiday Inn Expresses. This one is above average for HIE - with friendly staff, quality facilities, and reliably comfortable rooms. June 15, 2014
Rated 5.0 out of 5.0 by Comfortable room Always stay there and will continue to do so. Am very happy with the facility June 13, 2014
Rated 4.0 out of 5.0 by Overall good stay. Good location for traveling to Washington state. Hotel a little too pet friendly for us but we would stay again. June 12, 2014
Rated 5.0 out of 5.0 by Great Hotel Dog The Hotel dog Penny is great it will greet you at the front desk... June 12, 2014
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