Rated 4.5 out of 5 by 94
Rated 5.0 out of 5.0 by GlenM An excellent hotel in the Spokane Valley!
This hotel is in aperfect location in the Spokane Valley. It's near town as well as the Valley mall. It's very accessible to the freeway too.
The staff is very friendly and there are many wonderful amenities, including: evening social with wine and beer, outstanding breakfast, cookies and milk etc.
My wife and I will always book this hotel whenever we are in Spokane, We HIGHLY recommend it to all travelers!
July 21, 2013
Rated 5.0 out of 5.0 by TalleyHo Great place to stay, with great staff and service
Have stayed here twice over the past 2 years, and both times felt we were treated like treasured customers. Love the Golden Retriever who greets you at the door, the pool and hot tub, the breakfast, and the cleanliness and overall feel of the place. Very homey. Staff took extra care to ensure we felt welcome, and any needs were addressed immediately, even the need for a corkscrew! Thanks for taking such great care of the landscaping and for taking care of your guests. Much appreciated! We're longtime Holiday Inn Express Priority Club members and fans, and used some of our points on this trip. That caused us to have to have 3 separate reservations, but the staff there handled it well. Highly recommended!
July 21, 2013
Rated 4.0 out of 5.0 by ejamie Best service ever
Having stayed at a number of Holiday Inns, it is no small thing when I say that we experienced the best and most welcoming service of any of the hotels we've stayed at.
July 21, 2013
Rated 5.0 out of 5.0 by Rick50s great customer service
Just stayed 4 days at this hotel. Excellent staff. Very friendly environment.
July 18, 2013
Rated 5.0 out of 5.0 by RFM1 Clean room and very comfortable.
Your help was very helpful with our reservation and when we arrived, they upgraded the room. Our stay was great, and would recommend the motel to anyone. Thank you for the great stay.
July 15, 2013
Rated 5.0 out of 5.0 by cozy69 Best Short Stay for the road weary Tourist
This hotel is exactly what I needed as I had been out driving along way checking out houses on the way and meeting agents so it is a good place to get out of the road and get some rest The shopping in the area is near by .. The staff knows the area and are able to give directions to help you on your way. I will stay here again..Thanks
July 14, 2013
Rated 1.0 out of 5.0 by Guncle Outdated Decorating
This room should have been no more than $99.00, Also as a rewards member with a high floor request I was on the first floor.
July 12, 2013
Rated 2.0 out of 5.0 by Jeff88135 The hotel is aging and reflects the neighberhood.
I am sorry to say the stay was dissappointing. Our room had not been vacuumed and after walking on the floor in our room barefoot (Wore tennis shoes from outside) my feet were black. Beds are getting old and lumpy as well as the pillows. Left a nice tip ($10/night) for the maids and each day we had less towels in our room than the day before. Had to go to house keeping to ask for more twice. (Stayed three nights) The highlight was the breakfast - food was hot and many choices. Staff were friendly in the breakfast area.
The Pool was over clorinated as my grandaugher and wife both had difficulty breathing without coughing. Opening your eyes underwater left them stinging. The towels ran out quickly and you needed to get your own early and protect them from others.
Saw a beautiful HI Express downtown by the water falls. Will try to stay there next time.
July 12, 2013
Rated 5.0 out of 5.0 by Balue Very Welcoming
We loved our stay here! The staff was so welcoming and kind. When we arrived in our room there was a handwritten note from the maid. The room was clean and so was the hotel.
July 6, 2013
Rated 5.0 out of 5.0 by Thelolipop Thanks for your hospitality
We came into this HIE not knowing if we could get a room. I'd been ill and in the ER and looking to just sleep. The desk clerk was most affiable, gave us a room quickly and we got settled in. Other than a couple spots on the carpeting, which might have just happened, the room was clean and comfy.
July 3, 2013
Rated 4.0 out of 5.0 by Ggranny3 Good place to stay
The staff was friendly and helpful. The bed was very comfortable. Enjoyed the breakfast. Holiday Inn Express has always been our favorite place to stay, and this one wasn't disappointing,. If we are ever back in Spokane Valley will definitely stay here again.
July 2, 2013
Rated 5.0 out of 5.0 by vdlockhart Great Place
The property was great and the staff was fantastic. I was at the front desk when someone came in for a cart for their luggage to find out they were all being use and one of the front desk clerks went out to the car and played bell hop for the guest. Just wish there was another elevator for this property. Hotel was full and the elevator was hard to get. I used the stairs twice and was on the fourth floor. but that is a problem in several hotels I have found out.
June 27, 2013
Rated 5.0 out of 5.0 by Eddd Great hotel.
Great experience. I am moving my travel to Holiday Inns from the Hilton family.
June 14, 2013
Rated 4.0 out of 5.0 by Bobbie43 STAFF
We have stayed here several times and really miss Mary and Brandon at the front desk. They were the best of the best to us.
Julie in the kitchen area was also wonderful. She kept everything going very well and always had enough food out and made sure everyone had what they wanted. She was great.
We will be back next year for the annual Farm Chicks show and will stay with you again. Thanks for everything....
June 8, 2013
Rated 5.0 out of 5.0 by KimmiSue Had a wonderful experience
I would have to say that this was by far the best experience we have had at a hotel. The people were warm and friendly. The rooms were nice and always kept clean. And of course we loved the warm cookies and milk and Penny was the best. My granddaughter absolutely loved her. I wish more hotels were that homey. We have traveled a lot and hope to get back there soon.
June 7, 2013
Rated 5.0 out of 5.0 by RetroCowgirl Great Experience
The staff is fabulous!
Penny, the golden retriever that greats you, is sweet!
The rooms are wonderful and quiet!
Convenient to everything. Close to the fairgrounds!
Breakfast was great, but would like to see more fruit.
Would recommend in a heartbeat.
Will stay there again!
June 7, 2013
Rated 5.0 out of 5.0 by knoepfj Excellent place to stay
We have stayed at this hotel several times in the last 5 years. They are always friendly and glad to help. Even the breakfast staff is friendly and always making sure your breakfast is good. This is the only place we will stay when we are in the Spokane area.
June 4, 2013
Rated 5.0 out of 5.0 by jorn888 very nice
Service was great, girl at desk very helpful in making another reservation for me on the spot.
Very clean, great breakfast.
My wife enjoyed the shopping in area, no tax on purchases.
June 4, 2013
Rated 5.0 out of 5.0 by beezo72 Great Service - Great Staff - Very Friendly
I have been staying at this location for the past 14 plus years. The entire staff is always very courteous. The food is great with plenty of different choices. The rooms are always clean and comfortable. I recommend staying at this Hotel!
June 3, 2013
Rated 3.0 out of 5.0 by brperkins Room not ready and staff not very helpful
After driving 6 1/2 hours to get to this location (arrived at 4 PM) we were very disappointed to hear that our room was not ready. We had plans to meet someone at 5 PM and had to leave without freshening up. We also contacted management several times before our scheduled trip to request a ground floor room but we were constantly given different information and finally we were told there were no rooms and staff really did not try to help us.
June 3, 2013
Rated 3.0 out of 5.0 by trackmom Ran out of breakfast & noisy business center
We travel a lot across the country for my daughter who is a runner. She participates in the Jr Olympics for track and XC on a national level and we stay in hotels in many different states. We always stay with Holiday Inn Express because usually you know what you are going to get. This stay was for the WA State Track Meet. I was excited going in because the hotels recording stated they were ranked top in the chain several years and I expected a great experience.
The first morning, an hour before service was supposed to be over, they ran out of all hot food for breakfast except the hard biscuits. Even the pancake maker was out of order.
I needed to print some documents for work and tried to use the business center which was in a loft area above the main lobby. 1) The code that was posted to access the internet was incorrect, had not been updated. This was late afternoon. 2) They were out of paper...back down the stairs a 2nd time to try to get the attention of the person working the front desk who 3) was entertaining a group of her very noisy relatives who had stopped by for a LOUD chat. It was like trying to get some work done in a tavern. I noticed other guests having to wind their way thru this hoard of her guests to make their way in and out of the hotel.
I will not stay at this site again, and I would not recommend it to anybody who wants what they have come to expect from what I consider to be a good value when it comes to hotels. This is the first negative review I have ever submitted. Only one of the staff members (and I am not publishing her name) behaved this way, the rest were very nice.
May 30, 2013
Rated 3.0 out of 5.0 by Rick50s Average accomodation
Customer care average. Not paying attention to customer.
May 27, 2013
Rated 5.0 out of 5.0 by GHEI Awesome team throughout
Thank you very much for making our trip to Spokane so much better. The front end staff were fantastic, fun and friendly . They offered suggegestions of where to eat, how late the stores stayed open and more. Although we did not meet any of the room attendants, obviously they too are great at there jobs, the rooms were very clean and we dident need to ask hem for anything. We will be staying here again in the near future.
The hotel inside and out was also very well kept.
Thank you all.
May 24, 2013
Rated 5.0 out of 5.0 by HB0505 A good place to stop over night
Made a stopover here on the way to Yellowstone NP.
May 19, 2013
Rated 4.0 out of 5.0 by Lackey04 Great service and clean room
We came in just for the night to visit friends in the area. We were surprised with the cleanliness of the room and the quality of the furniture. We had a jacuzzi tub in the room and unfortunately most of the jets were not in working order :( and the air conditioner did not work very well, meaning that it didn't seem to cool off the room well at all. Other than that our room was great, will stay there again, but will ask about the air conditioner next time around!
May 17, 2013
Rated 5.0 out of 5.0 by rmc2031 Wonderful staff, nicely maintained hotel!!
I spend a lot of time on the road for work and have stayed here a couple times now. The staff are always very friendly and helpful.
May 16, 2013
Rated 5.0 out of 5.0 by StephanieS Nice get away!!
Our stay at the Holiday Inn was great as always! Your staff is very accomidating and very pleasant!!! Our only complaint is the bar crowd coming & going and the loud music they were playing other than that I would definatly be back!!
May 10, 2013
Rated 4.0 out of 5.0 by istrainer Great Staff/Nice Rooms
Hotel is now fully updated, Great Awesome Staff, & they have a house dog, (LOVE IT) location off of highway and close to several places to eat, easy to get in and out, did I mention the staff is AWESOME! they are so nice, know there area well and if you should have an issue they will address it right now a short drive to airport or anywhere,
May 10, 2013
Rated 5.0 out of 5.0 by DiePie Super Hotel, Super Experience
I will recommend this hotel to anyone traveling/staying near Spokane. The customer service is on a level that should rank this hotel with the very best out there. Friendly, helpful staff who just about bend over backward to assist you in any way, and little touches like providing freshly baked cookies and milk- and last but not least- even a sweet hotel pet dog, make this place more than a cut above the rest.
Comfortable rooms, plenty amenities and a hot-Continental style breakfast round out the reasons to pick this hotel!
May 10, 2013
Rated 3.0 out of 5.0 by Murry Gone to the dogs
We wanted no pet accommodation and website said no pets above 2nd floor.
We specified 3rd floor+ and was told at check-in pets allowed on all floors.
Given a 2nd floor room and had to step around dogs in the lobby checking in. Since dog roamed behind counter as well as inside entry, assumed this was employee's pet
We were long time fans of Holiday Inn Express. Will stay away from Spokane Valley location.
May 9, 2013