Rated 4.5 out of 5 by 176
Rated 4.0 out of 5.0 by fischer More of a family hotel
Holiday Inn as always clean and nice, this particular hotel was full of families
July 15, 2014
Rated 4.0 out of 5.0 by ray d couer d alene
liked Penny a lot!''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
July 10, 2014
Rated 5.0 out of 5.0 by jodypody the beds and pillows were great.
We were watching our daughter in the Ironman so we were not in our room very much ,but it was very comfortable and quiet when we were there! Thanks!
July 3, 2014
Rated 5.0 out of 5.0 by annie28AAAAA weights in fitness center
Loved having weights in the fitness center. It gives me more of a work out option than just a treadmill
July 1, 2014
Rated 5.0 out of 5.0 by Muhr45gh One word: Impressive!
This by far was one of the best hotel stays my family and I have ever had. The staff was fantastic, friendly, and very helpful. The complimentary dinner and drinks and milk and cookies were a wonderful surprise. We will definitely return to this hotel again.
June 29, 2014
Rated 5.0 out of 5.0 by Juull Great staff and location.
Have stayed at this HIE before during motorcycle trips and have alway been treated very well by the staff. The location is just off I-90 and easy to get to. There are shopping areas and restaurants within walking distance. Has a nice outdoor deck just off the dinninmg area. Will go back next time we are in Spokane.
June 27, 2014
Rated 4.0 out of 5.0 by Dajovet Miss-step but corrected
On our recent stay, we noticed a pretty ugly stain on the sheet that cover the comforter. We didn't see it until the next morning so we left it for housekeeping to change that day. We were gone most of the day and when we returned briefly at 1pm, our room still had not been cleaned. We went out and came back at 5pm and we still had not received any service that day. I called the front desk and explained that I we didn't get any service and that we had an "issue" with the stain and at first her answer was to tell me that housekeeping was leaving for the day. When I explained that we had been waiting for service all day, she asked what I needed and housekeeping arrived with a new sheet, comforter and towels plus brought us a basket of treats. It was a nice response in the end but I was disappointed in the overall reaction to our concern. I don't think I would stay there again.
June 26, 2014
Rated 4.0 out of 5.0 by Rick50s Spokane Visit
There was some confusion or room rate compared to internet website.
June 17, 2014
Rated 5.0 out of 5.0 by bigbunny great location and staff
Stayed in their suite with huge bedroom and bath. Excellent service provided by the staff. Quiet room and located on the east side of Spokane. Great location for off and on the freeway. We'll stay here rather than in Spokane.
June 15, 2014
Rated 4.0 out of 5.0 by businessguy1 Good HIE
I stay in a lot of hotels, and a lot of Holiday Inns and Holiday Inn Expresses. This one is above average for HIE - with friendly staff, quality facilities, and reliably comfortable rooms.
June 15, 2014
Rated 5.0 out of 5.0 by Don;t have one Comfortable room
Always stay there and will continue to do so. Am very happy with the facility
June 13, 2014
Rated 4.0 out of 5.0 by Boarder Overall good stay.
Good location for traveling to Washington state. Hotel a little too pet friendly for us but we would stay again.
June 12, 2014
Rated 5.0 out of 5.0 by chelanj Great Hotel Dog
The Hotel dog Penny is great it will greet you at the front desk...
June 12, 2014
Rated 5.0 out of 5.0 by gdsffpm One of the best I've stayed in.....
I would recommend this hotel to anyone. It was a great stay. The young couple that registered us were wonderful and the puppy was an added pleasure. She, the puppy, was a welcome surprise and I wish more hotels had greeters like this one. We (2 70yr old brother and sister) traveled in a 16` Penske truck from Seattle to Detroit and looked forward to each and every stay at Holiday Inns (5) on our route. Next time I'll do it and spend more time at the hotels and take advantage of all the amenities provided. Thanks to the staff at the Spokane-Valley Holiday Inn Express. Great job!
June 12, 2014
Rated 5.0 out of 5.0 by Zizz Great Stay
This was my first time at a Holiday Inn Express. I was very pleased with the room, clean, quiet and comfortable. Would definitely stay there again.
June 7, 2014
Rated 5.0 out of 5.0 by Joysong4u NICE PLACE TO RELAX AND REST! :)
My husband and I were driving from Orlando,FL to Seattle and Holiday Inn Express was our last stop to get to the final point and like always, we had a great experience. We were very tired, was like after 9 PM, and surprisely the front desk was very busy with others guess , but she was excellent not matter how busy was she manage to help everyone. Her name was Tanya, and I hope her manager will notice what a wonderful associate belongs to Holiday Inn Express. Our room was very clean and we enjoy the good rest!
June 5, 2014
Rated 5.0 out of 5.0 by HacksawU238 Overnight Stay
My experience overall was great, thanks Holiday Inn. I would stay again.
June 5, 2014
Rated 5.0 out of 5.0 by mom of 5 Great stay
Staff was efficient and friendly. I appreciated that the rooms were quiet; I didn't hear anyone else. I didn't partake in the breakfast, but my husband and son liked it. We have liked our Holiday Inn Express stays; it did seem a little expensive.
June 3, 2014
Rated 5.0 out of 5.0 by Spokanedad Great place for families to stay
Penny the golden retriever is Holiday Inn's star attraction. Penny is great with kids and isn't the type of dog that jumps on you and licks you to death. My daughter always asks if we are going to stay at the hotel with Penny the dog.
The staff is extremely attentive and very patient with kids as well. Mary is probably our favorite staff person she is kind, caring, attentive, and always smiling. The entire staff always greets us with a smile and always makes us feel welcome when we are staying there.
The breakfast is always hot and fresh. There is always sausage, eggs, biscuits, gravy, and mini pancakes which come out of a really cool automated machine. They also have fresh fruit, pastries, yogurt, cereal, oatmeal, milk, coffee, and juices. I believe Monday - Wednesday they provide a light dinner and free cocktails.
The pool is indoors and is heated there is a jetted hot tub too. They could use more chairs inside the pool area but they have a nice fenced in patio with tables and chairs outside. Towels are provided in the pool area which is always nice.
The lobby is big and open with plenty of chairs, couches, and benches to sit on so you can relax and visit with staff and other guests.
I enjoyed our rooms but the standard rooms aren't extremely spacious but I was still able to walk around and not feel like I was going to trip over anything. The room seemed a little outdated and dark if the curtains weren't open. The beds are generally very comfortable not to soft and not to hard and they provided enough pillows. The blankets aren't extremely heavy but just enough to keep you warm at night.
The bathrooms I feel are clean but worn looking. I believe they need to be updated the most. It seems like this Holiday Inn and most hotels hot water always seem warm but a few degrees shy of they way I like my hot water to be.
Now down to value for my money
I paid x amount of dollars a night for Friday and Saturday. Our room had two queen beds and the amenities I stated above. I know there are other hotel chains with some of the same amenities for less. It would be appreciated if they could come down on their rates a little.
Obviously I still stay at this hotel every time I come to Spokane Valley because of the staff and service I receive. My daughter insists on this hotel and does not want to stay anywhere else because of Penny the dog.
I still would recommend this hotel to all my friends and family and have taken the time to write this review. It's a great hotel for families and pet lovers alike (they do accept pets as guests)
May 31, 2014
Rated 5.0 out of 5.0 by HSSAFETY Consistently Good
Have been to this locations many times and they all ways have done a excellent job of looking after all areas.
May 21, 2014
Rated 5.0 out of 5.0 by Alicia327 Great Service
I would like to commend this Holiday Inn Express on their hospitality. Everyone that I encounter at this location was great all the time. Due to my stay being extensive for work, they made me feel like it was my home away from home and I'm thankful for that. Keep up the great work!
May 11, 2014
Rated 5.0 out of 5.0 by RetiredinWA Our favorite HIE
Penny makes this place so special it has become our favorite Holiday Inn Express. The rest of the staff is super as well and our stays here are always top notch.
It is one of the reasons we decided to move to Spokane to retile and live.
April 29, 2014
Rated 5.0 out of 5.0 by MarkYates1958 Great Service and Employees
As always we had great service and comfortable beds. The employees make this Holiday Inn Express stand out, they always have a greeting for you when come in or go out. The price is higher than some of the Hotel/Motels surrounding it but, the extra few dollars is well worth it.
April 15, 2014
Rated 5.0 out of 5.0 by 4500miles Very friendly staff, my second trip through Spokane
I've stayed at a number of IHG hotels during the last month or two, Spokane was truly friendly, helpful, and I selected them for a return visit due to the homey feeling. Thank you to the staff.
April 11, 2014
Rated 5.0 out of 5.0 by fitnurse Lightning Fast Fix
Wonderful stay as always. Minor mechanical problem with room....Fixed Immediately! Breakfast Staff fun and wonderful. We stay at this hotel six to twelve times per year and would recommend it to anyone.
April 9, 2014
Rated 5.0 out of 5.0 by JRH70 Staff was terrific!
Staff went out of their way to make our short stay wonderful.
April 4, 2014
Rated 4.0 out of 5.0 by krisupta Great staff!
The staff was wonderfully accommodating. We were out the first evening and they even saved us cookies!! They turned on the fireplace for my elderly Mom cause she was chilled, and we loved having a dog at the hotel!! Pool was a little smaller than it looked in the website, but still acceptable and kept warm enough for my 84 year old Mom to swim. The first night we had a suite and the heater/fan was quiet, the second night we had to move to a smaller room and the fan was so loud it was hard to sleep. Also there were no fans in the bathrooms for odors or shower steam. Other than that, the people were great and helpful. I will stay here again.
April 3, 2014
Rated 2.0 out of 5.0 by HUBBARD5 What's the point
What's the point in asking for late check out if they don't let housekeeping know when you get bugged and why would you want to stay anywhere when the staff call you and say your room will be ready at one time and you get their 2 hours later and it is not done and are treated not so nice about it like it is your fault but will have to say housekeeping and staff that takes care of breakfast are the best have tried this place several times not to sure if will go back
March 19, 2014
Rated 3.0 out of 5.0 by Fed2345 Management needs hospitality class
I called early (a few days) because we needed early check in to change clothes to attend a wedding. When we got there at 1:00 the manager said that our rooms were not ready and she didnt know when they would be ready. She said we could only have early check in if the rooms just happened to be clean. That was her policy. She indicated no extra effort would be made to give members early check in. The cleaner came in from a smoke break and said she could have the rooms clean in an hour. She was helpful but the manger indicated that she would not guarantee anything. I stay at Holiday Inn Express often in my work but would not recommend this one. I have stayed here in the past but it has changed for the worse.
March 12, 2014
Rated 1.0 out of 5.0 by MIKEK4444 RUDE MANAGEMENT
MANAGER AND STAFF WERE RUDE TO US. WE RESERVED 2 ROOMS, AND HEARD LOUD NOSIES AND PARTIES ALL NIGHT. THEY KNOCKED ON OUR DOOR TELLING US THEY RECEIVED A NOISE COMPLAINT ABOUT US, BUT WE WERE WATCHING A MOVIE IN THE DARK BEING SILENT!!! WE WENT TO THE DESK TO COMPLAIN AND THE MANAGER SAID "IF I GET ANOTHER CALL I MAY HAVE TO ASK YOU TO LEAVE" RATHER THAN LISTEN TO US. THE RUDE FRONT DESK LADY SAID "I HEARD YOU FRO MTHE ELEVATOR" THEY GOT THE WRONG ROOM, AND I TRAVEL ALL THE TIME, AND WILL BE MAKING A HUGE DEAL OUT OF THIS.
March 12, 2014