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Rated 4.5 out of 5 by 214 reviewers.
Rated 2.0 out of 5.0 by Lack of Management Their is no manager on duty on the weekends or so I have been told be two staff members when I called to ask about the black toiletry bag that had been left in the room by mistake. I was told that the head house keeper could not find it in the lost and found. So that means that one of the house keeping staff took the bag with the and keep it for his or her self. The bags contents were my wife's bracelets, earrings, makeup, razor toothbrush. I understand that we left it by mistake but I expected that your company had honest people working for you, I must be mistaken. I to have no management running the hotel is amazing to me. What happens if a guest needs to speak to a manager on duty on the weekends on the is no manager to be found? What if an emergency happens? I have ran many restaurants and hotel, so I know what you will do with this response...either ignore it or trash/delete it. July 23, 2014
Rated 5.0 out of 5.0 low toilets toilets need to be replaced with comfort height toilets, please July 22, 2014
Rated 4.0 out of 5.0 by Clean rooms, Friendly staff I stayed at this hotel because I was going to Silverwood and the prices closer to Coeur d'Alene were more expensive. I don't think this room quality of this hotel warranted the cost I have stayed in much cheaper Holiday Inns, that were much nicer. This was also the only Holiday Inn I have been too where they asked if I wanted snacks or points, I wonder if I missed out on points at some of the other hotels. Everything else was great and ask expected. They even had a patio off of the pool which was nice. The A/C in my room did not work that great, I like it colder when I sleep and it just still seemed hot in the room to me. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The customer service was absolutely incredible. It was very nice too be treated politely and to have people seem to genuinely care about our comfort. Nowadays people forget what customer service is but i was happy that during our stay here that wasn't an issue. July 20, 2014
Rated 4.0 out of 5.0 by Great Staff The people were friendly and very helpful. The pool was great and the grandkids loved it. Beds were a little too soft for my taste but I like a hard bed. There weren't many breakfast choices but the food was very good. July 19, 2014
Rated 5.0 out of 5.0 by great it was great a great stay,,, it is aways easy in and out. the staff is wonderfulll the dog is friendly,,, the coffee is great ... look for ward to another stay when back in the area. thanks July 18, 2014
Rated 5.0 out of 5.0 by Very welcoming staff On our recent trip to Portland, we stayed in many Holiday Inn Express hotels. This was my favorite. From the friendly staff at the desk, to the welcome note by housekeeping, to Penny, everyone made us feel comfortable. Loved the balcony and the fresh strawberries at breakfast. I would stay here again. Thank you. July 17, 2014
Rated 5.0 out of 5.0 by great location, very friendly staff, and nice amenities Pros Location is in valley, but just off highway. Near restaurants and mall. Rooms are just super nice. Pool is small but nice. Breakfast is very good..I'm just griping because someone ate all the hardboiled eggs and I didn't get any. Cons Point redemption was quite high - wished I had paid for it. sleep was not great - barking dog, and thin walls. July 15, 2014
Rated 4.0 out of 5.0 by More of a family hotel Holiday Inn as always clean and nice, this particular hotel was full of families July 15, 2014
Rated 4.0 out of 5.0 by couer d alene liked Penny a lot!'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' July 10, 2014
Rated 5.0 out of 5.0 by the beds and pillows were great. We were watching our daughter in the Ironman so we were not in our room very much ,but it was very comfortable and quiet when we were there! Thanks! July 3, 2014
Rated 5.0 out of 5.0 by weights in fitness center Loved having weights in the fitness center. It gives me more of a work out option than just a treadmill July 1, 2014
Rated 5.0 out of 5.0 by One word: Impressive! This by far was one of the best hotel stays my family and I have ever had. The staff was fantastic, friendly, and very helpful. The complimentary dinner and drinks and milk and cookies were a wonderful surprise. We will definitely return to this hotel again. June 29, 2014
Rated 5.0 out of 5.0 by Great staff and location. Have stayed at this HIE before during motorcycle trips and have alway been treated very well by the staff. The location is just off I-90 and easy to get to. There are shopping areas and restaurants within walking distance. Has a nice outdoor deck just off the dinninmg area. Will go back next time we are in Spokane. June 27, 2014
Rated 4.0 out of 5.0 by Miss-step but corrected On our recent stay, we noticed a pretty ugly stain on the sheet that cover the comforter. We didn't see it until the next morning so we left it for housekeeping to change that day. We were gone most of the day and when we returned briefly at 1pm, our room still had not been cleaned. We went out and came back at 5pm and we still had not received any service that day. I called the front desk and explained that I we didn't get any service and that we had an "issue" with the stain and at first her answer was to tell me that housekeeping was leaving for the day. When I explained that we had been waiting for service all day, she asked what I needed and housekeeping arrived with a new sheet, comforter and towels plus brought us a basket of treats. It was a nice response in the end but I was disappointed in the overall reaction to our concern. I don't think I would stay there again. June 26, 2014
Rated 4.0 out of 5.0 by Spokane Visit There was some confusion or room rate compared to internet website. June 17, 2014
Rated 5.0 out of 5.0 by great location and staff Stayed in their suite with huge bedroom and bath. Excellent service provided by the staff. Quiet room and located on the east side of Spokane. Great location for off and on the freeway. We'll stay here rather than in Spokane. June 15, 2014
Rated 4.0 out of 5.0 by Good HIE I stay in a lot of hotels, and a lot of Holiday Inns and Holiday Inn Expresses. This one is above average for HIE - with friendly staff, quality facilities, and reliably comfortable rooms. June 15, 2014
Rated 5.0 out of 5.0 by Comfortable room Always stay there and will continue to do so. Am very happy with the facility June 13, 2014
Rated 4.0 out of 5.0 by Overall good stay. Good location for traveling to Washington state. Hotel a little too pet friendly for us but we would stay again. June 12, 2014
Rated 5.0 out of 5.0 by Great Hotel Dog The Hotel dog Penny is great it will greet you at the front desk... June 12, 2014
Rated 5.0 out of 5.0 by One of the best I've stayed in..... I would recommend this hotel to anyone. It was a great stay. The young couple that registered us were wonderful and the puppy was an added pleasure. She, the puppy, was a welcome surprise and I wish more hotels had greeters like this one. We (2 70yr old brother and sister) traveled in a 16` Penske truck from Seattle to Detroit and looked forward to each and every stay at Holiday Inns (5) on our route. Next time I'll do it and spend more time at the hotels and take advantage of all the amenities provided. Thanks to the staff at the Spokane-Valley Holiday Inn Express. Great job! June 12, 2014
Rated 5.0 out of 5.0 by Great Stay This was my first time at a Holiday Inn Express. I was very pleased with the room, clean, quiet and comfortable. Would definitely stay there again. June 7, 2014
Rated 5.0 out of 5.0 by NICE PLACE TO RELAX AND REST! :) My husband and I were driving from Orlando,FL to Seattle and Holiday Inn Express was our last stop to get to the final point and like always, we had a great experience. We were very tired, was like after 9 PM, and surprisely the front desk was very busy with others guess , but she was excellent not matter how busy was she manage to help everyone. Her name was Tanya, and I hope her manager will notice what a wonderful associate belongs to Holiday Inn Express. Our room was very clean and we enjoy the good rest! June 5, 2014
Rated 5.0 out of 5.0 by Overnight Stay My experience overall was great, thanks Holiday Inn. I would stay again. June 5, 2014
Rated 5.0 out of 5.0 by Great stay Staff was efficient and friendly. I appreciated that the rooms were quiet; I didn't hear anyone else. I didn't partake in the breakfast, but my husband and son liked it. We have liked our Holiday Inn Express stays; it did seem a little expensive. June 3, 2014
Rated 5.0 out of 5.0 by Great place for families to stay Penny the golden retriever is Holiday Inn's star attraction. Penny is great with kids and isn't the type of dog that jumps on you and licks you to death. My daughter always asks if we are going to stay at the hotel with Penny the dog. The staff is extremely attentive and very patient with kids as well. Mary is probably our favorite staff person she is kind, caring, attentive, and always smiling. The entire staff always greets us with a smile and always makes us feel welcome when we are staying there. The breakfast is always hot and fresh. There is always sausage, eggs, biscuits, gravy, and mini pancakes which come out of a really cool automated machine. They also have fresh fruit, pastries, yogurt, cereal, oatmeal, milk, coffee, and juices. I believe Monday - Wednesday they provide a light dinner and free cocktails. The pool is indoors and is heated there is a jetted hot tub too. They could use more chairs inside the pool area but they have a nice fenced in patio with tables and chairs outside. Towels are provided in the pool area which is always nice. The lobby is big and open with plenty of chairs, couches, and benches to sit on so you can relax and visit with staff and other guests. I enjoyed our rooms but the standard rooms aren't extremely spacious but I was still able to walk around and not feel like I was going to trip over anything. The room seemed a little outdated and dark if the curtains weren't open. The beds are generally very comfortable not to soft and not to hard and they provided enough pillows. The blankets aren't extremely heavy but just enough to keep you warm at night. The bathrooms I feel are clean but worn looking. I believe they need to be updated the most. It seems like this Holiday Inn and most hotels hot water always seem warm but a few degrees shy of they way I like my hot water to be. Now down to value for my money I paid x amount of dollars a night for Friday and Saturday. Our room had two queen beds and the amenities I stated above. I know there are other hotel chains with some of the same amenities for less. It would be appreciated if they could come down on their rates a little. Obviously I still stay at this hotel every time I come to Spokane Valley because of the staff and service I receive. My daughter insists on this hotel and does not want to stay anywhere else because of Penny the dog. I still would recommend this hotel to all my friends and family and have taken the time to write this review. It's a great hotel for families and pet lovers alike (they do accept pets as guests) May 31, 2014
Rated 5.0 out of 5.0 by Consistently Good Have been to this locations many times and they all ways have done a excellent job of looking after all areas. May 21, 2014
Rated 5.0 out of 5.0 by Great Service I would like to commend this Holiday Inn Express on their hospitality. Everyone that I encounter at this location was great all the time. Due to my stay being extensive for work, they made me feel like it was my home away from home and I'm thankful for that. Keep up the great work! May 11, 2014
Rated 5.0 out of 5.0 by Our favorite HIE Penny makes this place so special it has become our favorite Holiday Inn Express. The rest of the staff is super as well and our stays here are always top notch. It is one of the reasons we decided to move to Spokane to retile and live. Thanks, April 29, 2014
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