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Rated 4.5 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Awesome very friendly I love this hotel they always make you feel welcome!! September 2, 2013
Rated 5.0 out of 5.0 by Excellent Stay This was our first time to this Holiday Inn Express With my Family. We got two rooms one was the King Parlor Suite and the other one was a two Queen bedroom. We enjoyed the Suite so much it had a little kitchen in it with a dinning table and a sofa. The staff was friendly and efficient. The breakfast in the morning was great. There was a nice selection of breakfast pastries, bagels, toast, oatmeal, etc. Since we came back to the hotel late most nights, we missed the cookies in the evening. Later on during the night when we came it was to late for cookies and we asked one of the employees for cookies and she gave them. Internet in the room was a very fast The highlight of our trip was seeing Monito Park, Silverwood Theme Park, and the hotel dog, every morning when we left the hotel and every evening when we returned. She was so adorable and sweet.We hope to return to this hotel again when we visit our next trip. August 28, 2013
Rated 5.0 out of 5.0 by Comfortable Room and Friendly Staff When we first arrived, we were greeted by the one the ladies at the front desk. She was very bubbley and friendly. She made us laugh and feel right at home. Our room wonderful. It was quiet, spacious, and really clean. We had enough room to spread out if need be, and the jaccuzzi tub was a huge bonus! Beds were very comfortable. Pillows were awesome too. Housekepping and breakfast staff was also extremely friendy. Every staff member we encountered was outstanding. August 28, 2013
Rated 4.0 out of 5.0 by Good location We stay at this property often. The breakfast area is not adequate when hotel is full. Rooms need updating. August 28, 2013
Rated 5.0 out of 5.0 by Great Place This Hotel was a very nice place. It was in a great location, room was very clean and the staff from the front desk down to the maintenance man were very friendly. I thought the breakfast was perfect, my family is very picky and they thought there weren't enough choices but they always walked away full so I dont know what they expected. I was disappointed in Penny, she seemed to sleep a lot and I wanted to play with her!! (LOL). I recommend anyone to stay here and would definitely stay here again. We came to town to go to Silverwood Theme Park/Boulder Beach Water Park and it wasn't too far away. August 27, 2013
Rated 4.0 out of 5.0 by quiet with nice, friendly staff this room was very small but the staff were efficient and friendly. It was also very quiet and relaxing. August 26, 2013
Rated 1.0 out of 5.0 by Spokane Bathroom was dirty. Ice machine noisy, ran all night. Finally had to unplug it to sleep. Room smelled of cigarette smoke, especially the pillows. Was booked for 2 nights, checked out after one night. Very disappointing. August 26, 2013
Rated 5.0 out of 5.0 by Great stay This was my first time to this Holiday Inn Express. We came to help our son move into his apartment as he begins graduate school at WSU. The staff was friendly and efficient. The breakfast in the morning was great. There was a nice selection of breakfast pastries, bagels, toast, oatmeal, etc. I noticed that at this HIE, they only served sausage patties or links for their breakfast meat. My son was looking forward to having bacon but it wasn't served. Not a problem, though. Since we came back to the hotel late most nights, we missed the cookies in the evening. We made it a point to come back early one night just to try the cookies and they were yummy! Internet in the room was a bit slow so we used the hotel computer in the business center. The highlight of our trip was seeing Penny, the hotel dog, every morning when we left the hotel and every evening when we returned. She is so adorable and sweet. We hope to return to this hotel again when we visit our son in school. August 26, 2013
Rated 4.0 out of 5.0 by late to bed early to rise room and bill were ready as we checked in late in the evening.(no hassle). Left early only had a yogurt and coffee as we departed. Did not experience many of the hotel amenities. August 26, 2013
Rated 5.0 out of 5.0 by Awesome Everything was great........the only thing I would suggest is on the TV Channels....get some Children's cartoon channel. August 23, 2013
Rated 5.0 out of 5.0 by Great Place for Families The staff are wonderful here and we thoroughly enjoyed our stay! August 21, 2013
Rated 5.0 out of 5.0 by Another home away from home I always like staying at the Spokane Valley HI EX as the staff is always very friendly and the dog Penny is a very well mannered friend of the traveler! This facility always hosts extra dinners and receptions to welcome guests on certain nights as well as provide home like atmosphere that goes a long way to make travel more enjoyable. August 13, 2013
Rated 5.0 out of 5.0 by Friendly As always, the staff is very friendly and will get you about anything you need. It is obvious customers are number one. August 12, 2013
Rated 4.0 out of 5.0 by Great stay. Will stay there again. Staff was nice. Room clean. Bed comfy. Room cooled down like we wanted. We really enjoyed our stay and we will stay there again. Hopefully soon. August 5, 2013
Rated 5.0 out of 5.0 by Wonderful location, clean, friendly staff We happened upon this hotel but they did not have a room. The desk clerk called other hotels for us and found a place for us with a great deal. We were about to pull away when she ran out to our car and said she had just had a cancellation and we could have the room for the price of the great deal she had just found for us. We immediately took her up on it and did not regret the decision. The room was clean, the staff friendly, and good service. The location was perfect with a shopping center within a mile or two as well as a recommendation for dinner that was excellent. Kudos to this hotel. August 3, 2013
Rated 4.0 out of 5.0 by çlean&quiet..great service Last stop on a 2week road trip.This holiday inn was very clean&homey with baked cookies very evening with milk.Large open breakfast room; great selection for breakfast.Quiet and close to activities. August 1, 2013
Rated 5.0 out of 5.0 by Spectacular service Loved our stay so much that, from now on, I'm looking for a Holiday Inn Express wherever we go! Service was amazing from ALL staff but especially the front desk and breakfast hosts. Breakfast was delicious, many options, continuously replenished and milk and cookies in eve!!! What a treat :) Rooms are very comfortable and well taken care of. And of course, Penny greeting us at the door in the eve was a wonderful touch. August 1, 2013
Rated 5.0 out of 5.0 by Good Value Well worth the price. Everything was just like we have come to expect in a Holiday Inn Express. July 28, 2013
Rated 5.0 out of 5.0 by HIE Spokane Valley is our preferred hotel in the Spokane area. The staff are very friendly, the hotel is cleaned and well cared for. I did note that the paint is beginning to peel in the pool area, but other than that, everything is in great shape. A nice restful place to stay, central to the area's shopping. July 26, 2013
Rated 5.0 out of 5.0 by great food We not only had a great breakfast with many choices, the previous evening we enjoy wonderful raisin oatmeal cookies. We were also allowed a lat checkout. All in all, it was a great and comfortable stay. July 22, 2013
Rated 5.0 out of 5.0 by An excellent hotel in the Spokane Valley! This hotel is in aperfect location in the Spokane Valley. It's near town as well as the Valley mall. It's very accessible to the freeway too. The staff is very friendly and there are many wonderful amenities, including: evening social with wine and beer, outstanding breakfast, cookies and milk etc. My wife and I will always book this hotel whenever we are in Spokane, We HIGHLY recommend it to all travelers! July 21, 2013
Rated 5.0 out of 5.0 by Great place to stay, with great staff and service Have stayed here twice over the past 2 years, and both times felt we were treated like treasured customers. Love the Golden Retriever who greets you at the door, the pool and hot tub, the breakfast, and the cleanliness and overall feel of the place. Very homey. Staff took extra care to ensure we felt welcome, and any needs were addressed immediately, even the need for a corkscrew! Thanks for taking such great care of the landscaping and for taking care of your guests. Much appreciated! We're longtime Holiday Inn Express Priority Club members and fans, and used some of our points on this trip. That caused us to have to have 3 separate reservations, but the staff there handled it well. Highly recommended! July 21, 2013
Rated 4.0 out of 5.0 by Best service ever Having stayed at a number of Holiday Inns, it is no small thing when I say that we experienced the best and most welcoming service of any of the hotels we've stayed at. July 21, 2013
Rated 5.0 out of 5.0 by great customer service Just stayed 4 days at this hotel. Excellent staff. Very friendly environment. July 18, 2013
Rated 5.0 out of 5.0 by Clean room and very comfortable. Your help was very helpful with our reservation and when we arrived, they upgraded the room. Our stay was great, and would recommend the motel to anyone. Thank you for the great stay. July 15, 2013
Rated 5.0 out of 5.0 by Best Short Stay for the road weary Tourist This hotel is exactly what I needed as I had been out driving along way checking out houses on the way and meeting agents so it is a good place to get out of the road and get some rest The shopping in the area is near by .. The staff knows the area and are able to give directions to help you on your way. I will stay here again..Thanks July 14, 2013
Rated 1.0 out of 5.0 by Outdated Decorating This room should have been no more than $99.00, Also as a rewards member with a high floor request I was on the first floor. July 12, 2013
Rated 2.0 out of 5.0 by The hotel is aging and reflects the neighberhood. I am sorry to say the stay was dissappointing. Our room had not been vacuumed and after walking on the floor in our room barefoot (Wore tennis shoes from outside) my feet were black. Beds are getting old and lumpy as well as the pillows. Left a nice tip ($10/night) for the maids and each day we had less towels in our room than the day before. Had to go to house keeping to ask for more twice. (Stayed three nights) The highlight was the breakfast - food was hot and many choices. Staff were friendly in the breakfast area. The Pool was over clorinated as my grandaugher and wife both had difficulty breathing without coughing. Opening your eyes underwater left them stinging. The towels ran out quickly and you needed to get your own early and protect them from others. Saw a beautiful HI Express downtown by the water falls. Will try to stay there next time. July 12, 2013
Rated 5.0 out of 5.0 by Very Welcoming We loved our stay here! The staff was so welcoming and kind. When we arrived in our room there was a handwritten note from the maid. The room was clean and so was the hotel. July 6, 2013
Rated 5.0 out of 5.0 by Thanks for your hospitality We came into this HIE not knowing if we could get a room. I'd been ill and in the ER and looking to just sleep. The desk clerk was most affiable, gave us a room quickly and we got settled in. Other than a couple spots on the carpeting, which might have just happened, the room was clean and comfy. July 3, 2013
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