Rated 3.9 out of 5 by 41
Rated 1.0 out of 5.0 by Lea1979 Bad experience
Hotel was ok not very clean but ok . When I booked a package for 2 day in triple play and one night stay it was not saying that u can't go to the park unless u re checked in and the checking time is 4 pm and that only gives u 6 hours to the activities and the next day park won't open till 10 and you have to drive home at some point at least around 4 pm , so basically that only gives you one day at the park but package is saying 2 day and u get charged for 2 days . It's not right . When I called to complained General Manager was offering me to buy extra pass of 40$ to the triple play for 4 of us that would be another 160$ very unprofessional . I would never stay here again . Front service was not very friendly just bad experience and will not return ever again here at this location !!!!
October 23, 2013
Rated 1.0 out of 5.0 by taxman01 Very disappointed
I was not impressed. The beds were terrible. They sagged in the middle and were uncomfortable. The swimming pool was closed sunday night. The attached triple play would not even deliver any foods to the rooms and their food was terrible. We had pizza and it was worse than a 98 cent pizza from the store and they sold for 17 dollars. Next time I will be staying elsewhere. the breakfast had no variety. The same thing every day and we stayed there 3 days.
October 4, 2013
Rated 4.0 out of 5.0 by ampguard Mattres's need replaced in rm 114
Mattress has a major sink hole in the middle on bed closest to the bathroom, probably time to replace it.
October 2, 2013
Rated 5.0 out of 5.0 by LJ50 Comfortable and clean.
Each time I have business in Coeur d'Alene, Idaho I always make it a point to stay at this Hayden Lake Holiday Inn Express. The afternoon/evening cookies are a nice treat. Security is good. Privacy is respected. The bed is always comfortable. Being a block or so off the highway, it is quiet. A very nice place indeed.
September 23, 2013
Rated 5.0 out of 5.0 by Kgirl Perfect Family Spot!
We stayed here over a weekend recently and loved it. The hotel is nice and rooms clean, updated and well layed out. The beds are comfortable. The continental breakfast is wonderful and has almost anything you could want for breakfast! The attached "Triple Play is awesome and my kids loved playing there when we weren't at Silverwood (the nearby theme park). The only amenity I wish the hotel had was a pool and hot tub. Guess it doesn't because of the attached water park. We would definitely stay here again and again!
September 20, 2013
Rated 3.0 out of 5.0 by tradewindtravlers Evening Horror!
Place was great on first seeing it - but didn't realize there was a kid's zone attached! Our room felt like bowling balls were hitting the walls until 2:am...don't know if it would help to be somewhere else in the building, but others on our floor said the same noise was bombarding them all night, too. Room was nice; beds comfy. Food was good and a good variety. Staff is great. It's just the noise.
September 10, 2013
Rated 5.0 out of 5.0 by mollyME Great place to stay,
Very relaxing, and off the beaten pass enough to enjoy quiet evenings.
September 8, 2013
Rated 5.0 out of 5.0 by FrontierCommdriver Your people
Your people are the best! They always make me fell so welcome!
Frontier Comm. driver.
September 8, 2013
Rated 4.0 out of 5.0 by Frenchtoast25 No pool
This was a great place to stay my one complaint is you have to pay to use the pool I understand charging for the water slides but the pool should be free to hotel guest I refuse to pay $15 to use just the pool.
September 5, 2013
Rated 3.0 out of 5.0 by mommy11 mostly poor service
Upon check-in, we requested a cart. We never received it. After receiving our key, we went to the room to find it occupied. We spent the day out, and came back to find both our key cards not working. One was left in the room, so it couldn't have been deactivated by us. The kids got excited for pancakes after seeing the giant poster in the elevator advertising the breakfast, but there were no pancakes served either day we were there. Nor were there omelettes as pictured on every table tent in the breakfast area. When I inquired at the desk regarding the tv channels, the staff person said, "I have no idea." When I got into the room, the information was on a card by the tv, so I don't know why she had no idea. One staff member was very prompt and friendly when we requested blankets, pillows and decaf tea.
September 4, 2013
Rated 3.0 out of 5.0 by witz A place to hang our hats
We stayed there because we were visiting Silverwood Theme Park the next day. There were 9 of us in a suite. It was clean for the most part but when we put my 14month old niece down to walk in her bare feet they were black in 10 minutes. The carpet was filthy! When it was brought up to the staff they explained that it was a busy time of year and that they would have to shut down rooms to properly clean them. I get that but still it just shows that you should never let anything but shoes drop on the floor of their rooms.
We loved that it was connected to the Triple Play area but the cost for that was very high. We also couldn't understand that when we booked online and told them of our visit to Silverwood they didn't offer us the code to pr-print our tickets before we got there. The line-up at their computer was ridiculous. The breakfast was great but get there early because even though it says it's available until 10 they don't re-fill some stuff after 8:30.
September 1, 2013
Rated 5.0 out of 5.0 by cmh22 Outstanding Customer Service
Tammy and the staff at Holiday Inn Express in Hayden are so accomodating, friendly, and willing to help. We stay at the hotel a couple of times a year when we take our child to the Shriners Hospital in Spokane. It is clean and the breakfast is plenty. Also, it allows the kids to have fun activities onsite when we are exhausted after our doctor appointments. The hotels hospitality is greatly appreciated. Fun family establishment :)
August 26, 2013
Rated 4.0 out of 5.0 by Bert5 Triple Play and great Breakfast
It was the best stay on our vacation and the grandchildren preferred the triple play and swimming to the silver wood theme park. Thanks again for making us feel at home in the USA!
August 23, 2013
Rated 3.0 out of 5.0 by Dissappointed091964 Great Location and Clean but lacking on pretty much everything else.
Holiday Inn Express -Hayden is in a great location if you want to visit Silverwood/Boulder Beach. Hotel is clean. Most of the staff was friendly with the exception of one Front Desk attendant whom seem to work check in to late. Very rude, unpersonable, you did not even have to talk to her to get the vibe she was a very angry person. Never smiled, answered your questions with very limited response as possible. Not the best for your first contact.
Breakfast needed a lot of work. Don't be a late riser or expect to get the left overs. Bacon was gone with in the first hour. Bacon was cut so thin that people just grabbed a big hunk, leaving none for others. Leaving you with terrible sausage. Scrambed eggs were powered eggs, dry and pretty much tasteless. Really the only good thing for breakfast was the Cinnamon Rolls, Juice and coffee. Fruit was also gone very fast.
If you need a elevator do not stay at this hotel. You will be spending much of your time waiting for the elevator. Our whole family finally stopped taking the elevator and started just using the stairs.
We normally stay at Holiday Inn Expresses when on Vacation but this one was a bit of a disappointment.
August 20, 2013
Rated 5.0 out of 5.0 by TJ1959 Excellent Family Vacation Facilities
Great front desk, very clean rooms, friendly house keeping staff. The breakfast was good but the room was very crowded, I don't know how the staff kept up but they did. The Triple Play facility is definitely a plus but we also took some time to explore Hayden. We will be back.
August 19, 2013
Rated 4.0 out of 5.0 by Alexz38 Excellent room and cant beat the location
Room was great, waterpark was great. Very high price. But that was my choice!!
August 18, 2013
Rated 3.0 out of 5.0 by Jenn16 Not Great
OK hotel if you needed a quick night stay. Not ideal for family vacation week. For a kid suite I expected better breakfast, more comfortable beds and a "kids TV" that was of viewable quality. Housekeeping didn't clean room/remove trash/or dust during our stay and we found several items that belonged to other guests in our room including toys under the bunk beds and trash behind the TV. Proximity to the Triple Play waterpark (next door) was great, but be prepared to pay $20/pp/day to use it. If you are going to Silverwood, save some money and find a cheaper hotel closer to I90 its only 10 min longer drive. BTW the best breakfast items (yogurt, donuts, bacon, bananas) are gone by 0900. Won't stay here again.
August 14, 2013
Rated 5.0 out of 5.0 by Wmountain Staff is excellent!
Stayed here with 2 adults and 5 kids on a recent trip to Silverwood. The front desk staff was extremely helpful with area restaurants that would be good for kids - referred us to Capone's, just around the corner, I highly recommend it! I had car trouble while there and staff recommended a trustworthy repair shop close by - also excellent. Rooms were clean and comfortable and breakfast was good. The water park attached to the hotel was great for all the kids! It's a small park, but was never really crowded. Overall, I would highly recommend this hotel for families traveling with kids.
August 13, 2013
Rated 1.0 out of 5.0 by DoctorDC We picked the wrong property.
Room not as clean as it should be. Furniture stained and needs to be replace. Walls and halls sound transfer. Really I could hear the person snoring in the other room. The hallway door is so our of whack you can see light and therefore noise through it.
Front desk - especially day front desk clerk, really does not like her job. She gives zero effort (it is almost comical but ultimately sad). The evening front desk clerks obliviously like people and give good service.
Breakfast space - not all that clean either, very busy, the staff here does a very good job, with a smiling.
This property is geared to families with children who want to use the waterpark etc. Generally the property has a lot of traffic and cannot keep up with the volume - It feels dirty., from the entrance to the guest rooms. We picked the wrong property for our needs..
August 10, 2013
Rated 5.0 out of 5.0 by MomofGM We have stayed here many times...
We stay at this Holiday Inn whenever we go to Silverwood. It is comfortable and with the Triple Play the kids are never bored. There is also a lot of family time with bowling, mini golf and of course Raptor Reef.
We stayed in the family suite this time and altho a little pricey the room was very nice and spacious and the staff helpful and polite.
Looking forward to our next visit.
July 26, 2013
Rated 4.0 out of 5.0 by fowegrel lots of fun for kids!
We had a lot of fun in the water park and triple play, although it was a little expensive (42$/each for 2 days) the kids had a lot of fun!
July 15, 2013
Rated 4.0 out of 5.0 by dhdd Convienent location
Nice location for water park and access to local attractions and highways.Comfortable rooms, friendly staff
July 14, 2013
Rated 2.0 out of 5.0 by Kasey Rude cleaning lady's!
The room was great and the location to Silverwood was great only 11 miles from hotel but the cleaning staff was rude and acted like I was in there way when trying to get to the elevator not one of the, said hi or excuse me or good morning just ugly looks! But I have to say the trip,e play next to the hotel was fun lots of nice people there.
July 9, 2013
Rated 5.0 out of 5.0 by Dave2323 Great Service
I have stayed at this hotel in the past and during my last visit as with the other visit my experience was great! From the time I checked in to the time I checked out was great! The staff is great and is there to assist you in making your visit the best it can be.
July 2, 2013
Rated 2.0 out of 5.0 by Seattlemomof4 Only pillows are comfy
We booked three nights, moved out to another hotel after the first bad, noisy night. The staff is passive aggressive. Before we arrived, I needed to call them and I was put on hold for 10 min. They gave us the noisiest room in the hotel- right across from the front lobby. They knew we had a baby with us, and gave us that room anyway.
The room inside is Motel 6 quality! The only thing we liked: the pillows: every kind, from the softest to the firm.
Don't stay ifmyoumwant relaxing sleep.
June 22, 2013
Rated 5.0 out of 5.0 by DMC4 Quiet and Helpful
This is an outstanding hotel. The rooms are clean and quiet while the staff is outstanding, friendly, and always willing to help.
It was my first visit to the area and I needed help with everything. There was a business I needed to find, stores I needed to get things from and the staff was always willing to help with the directions and help with a smile at the same time. They are simplely great! The hotel is an outstanding value!
June 19, 2013
Rated 5.0 out of 5.0 by Gloria59 Nice Time!
We enjoyed staying at your hotel. Our room was comfortable, clean and spacious. We enjoyed the amenities near the hotel and had a wonderful, memorable time. Will stay here again if we come to the Cour D'Alene area.
June 6, 2013
Rated 5.0 out of 5.0 by nancy1990 Great service, We were only there for one night and the desk clerk was really helpful recommending a place to eat and what we could enjoy in the area
We had a wonderful time on our short stay. The hotel was very comfortable.
May 21, 2013
Rated 5.0 out of 5.0 by DanMan Great place to stay!
Everything was excellent, nice clean comfortable room, friendly staff, good night's sleep and a great breakfast, thank you Holiday Inn Express, you're the best!!
May 20, 2013
Rated 5.0 out of 5.0 by lakeroosevelt great staff
very patient and helpful staff with my young grandchildren! Our first time at this location and TriplePlay - how awesome and organized everything was!
April 22, 2013