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Rated 4.5 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Great place to stay Everything was great. I wish they had cookies in the lobby on Sunday night like they did on Saturday, but thats no big deal I suppose. November 6, 2014
Rated 4.0 out of 5.0 by Good stay Maids just need to be more patient for platinum members who do a late check out. November 6, 2014
Rated 5.0 out of 5.0 by Really nice place to stay Made the trip for business and stayed 12 days. hotel billed the company for me directly. rates were a little high but hotel was very nice and the staff made sure I had everything I needed. They learned my name after 1 day and greeted me each day by name. Felt like home. November 5, 2014
Rated 4.0 out of 5.0 by Frequent Visitor I have stayed here frequently over the past two or three years and while it is not one of the nicest HI Express Properties, it is nice and the staff is very friendly and attentive. October 30, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I've stayed at! The staff is extremely friendly here, rooms are clean, and there is plenty of things to do close to this. October 30, 2014
Rated 5.0 out of 5.0 by Good stop nice remodel, clean, nice remodel, clean,nice remodel, clean, October 29, 2014
Rated 5.0 out of 5.0 by Excellent place to stay in the Woodlands Area Very clean hotel with nice rooms. Everything is is good working order with most things looking barely used. It's a fairly new hotel. The staff was very helpful, friendly, and accommodating! No matter where you parked you were close to an entrance. If your looking for a good hotel value for your money this is the place to go! October 28, 2014
Rated 5.0 out of 5.0 by Business travel I feel safe at the site and relaxed enough to get a good nights sleep. October 28, 2014
Rated 5.0 out of 5.0 by Manager Clean rooms, lots of parking and good breakfast. This hotel always has a friendly staff October 27, 2014
Rated 4.0 out of 5.0 by Average - but newly remodeled. (1) I arrived on Sunday for a week stay. On Monday I received a call from the hotel asking me if I was aware that checkout is at 10:00 since I still had stuff in the room. I told them yes I am aware that checkout is at 10:00 but my itinerary that was booked over a month ago shows me staying from 10/12 thru 10/17 (Friday) - 6 days not 1. (2) I did like the workout room which was equipped with more than normal equipment. However I strongly encourage replacing one of the 2 ellipticals with a second treadmill and repairing the elliptical that is left because both of them are really noisy when operated. I observed for 6 straight days that nobody used the ellipticals except me because every time I wanted to use the treadmill someone was on it so I was forced to use them. More treadmills - less ellipticals. (3) Sleeping in the first floor was hard due to the ease of acoustic noise coming from the second floor tenants. You can easily hear people walking, talking and found the rooms to be less than average for noise insulation. I had to go to Academy next door and purchase some ear plugs (which worked wonders the second night). (4) Many of the Outside lights in the parking lot (particularly the ones mounted on the hotel pointing out toward the lot) were not working. I'll close in saying that the hotel was very clean and newly remodeled from what it appeared. The rooms were very nice (minus the noise). And staff was very nice (Minus the mix-up). October 21, 2014
Rated 5.0 out of 5.0 by In the words of Tony the tiger Everything was GREAT!!! Our company used the meeting room and Brandon is awsome to work with. Had a guest room for a few nights. Every one at the front desk were so nice. The room was great. October 21, 2014
Rated 5.0 out of 5.0 by great staff I have stayed at this location several times due to their staff, and how friendly they are. There are closer locations to my customers but I still come back here, because Iike the rooms, the location, and the staff. October 20, 2014
Rated 3.0 out of 5.0 by Stay was Decent - Hotel was clean First off the Hotel was very clean and appeared to be newly remodeled. The bathrooms in the room were larger than your normal hotel bathrooms so that was a plus too. The workout room had more equipment than majority of hotels I've been in which was also a plus. I would stay here again but I do have a few things to note below for management. A couple of things to note for management: *Only 1 treadmill in the workout room which always seemed to be taken when I needed to have my daily run. You have 2 elliptical's in there which both of them are rather noisy when being operated should be replaced or repaired however I would suggest replacing one of the elliptical's with another treadmill since treadmills are used more than ellipticals per my weeks observations. I did not observe anyone using the ellipticals other than myself which I used because the treadmill never seemed to be free for use. *I made my reservations over a month ago to stay there for a week. I arrived on a Sunday and on Monday while I was at our office I received a phone call by the receptionist around 3:00 in the afternoon asking me if I was aware that checkout was at 10:00. I was shocked because my itinerary stated checkout was on Friday(5 nights# not Monday #1 night). *I would suggest to anyone to stay on the 3rd floor if you stay here so that you don't hear the tenants above walking in their room. I found that to be a big disappointment and later went next door to Academy and picked up some earplugs in order to sleep comfortably. *Quite a few lights in the exterior parking lots were not working. October 20, 2014
Rated 2.0 out of 5.0 by Construction Zone The lobby was great but outside was a true mess. I was thinking we would get a nail in our tire for sure. Parking was not adequate at all. Elevator seemed really slow and unsteady. Pool area was locked and no one was around to open it. Bed was comfortable but the chairs were hard as rocks. The small fridge was not cold enough. Price was a little high for what we got. October 17, 2014
Rated 2.0 out of 5.0 by Management is unwavering ! Had issue with travel and needed to adjust the length of stay. Management was unwilling to adjust. This is the first hotel I've had this issue with in my travels. October 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Great room, bed was comfortable and room was clean. Staff was top notch. Parking was good as well. October 9, 2014
Rated 5.0 out of 5.0 by Woodlands trip Very happy with the service received in the Woodlands, nice staff, nice room! October 7, 2014
Rated 5.0 out of 5.0 by Perfect location, room clean and very comfortable We enjoyed our time at the hotel, we were able to rest and relax. October 6, 2014
Rated 5.0 out of 5.0 by Staff As an IHG member, I am always treated right, as with any guest that I have ever noticed. The ladies at the desk on check-in and out are absolutely the best. October 3, 2014
Rated 2.0 out of 5.0 by Not Impressed at all. Well for starters this is my first review I have sent. Hotel was pretty nice and staff was friendly which is good for me but my wife and myself are always about the rooms. As soon as we walked in it was muggy and it stunk. Another issue my wife did not like was that the water smelled really bad. It was bad enough for her to take a shower at one of our friends house before went back to hotel for bed. We had friends that stayed there as well and they had the same issue. I am a Diamond member with IHG so I stay at IHG hotels a lot and never had a bad experience. September 28, 2014
Rated 4.0 out of 5.0 by Convenient and good overall This hotel was great for a quick trip. Service was good. Staff was courteous and caring. September 25, 2014
Rated 5.0 out of 5.0 by Great stay! Everyone was very friendly and accommodating. Heather at the front desk helped me get shuttle transportation (even though the shuttle doesn't run on the weekends) and the shuttle driver was very nice and helpful. He informed me about a taxi service (jesse) was very nice and not as expensive as yellow cab. Overall we had a great stay September 25, 2014
Rated 5.0 out of 5.0 by Excellent place to stay This site provided a convenient comfortable night's stay. I usually book online, but this time I called. I will always call this location in the future because of the friendliness of the booking agent. September 24, 2014
Rated 5.0 out of 5.0 by Convenient to business location, Quite, Comfortable Staff was very polite and accommodating. Facility was very clean, All services were excellent. Will stay at this facility my next trip to The Woodlands. September 23, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel Clean rooms, comfortable stay and an affordable price September 16, 2014
Rated 5.0 out of 5.0 by Great service and super clean! The service was very good! nice, friendly and quick......rooms and décor updated......clean....... and roomy! We stayed in a king suite and had plenty of room for sleeping and relaxing. September 11, 2014
Rated 2.0 out of 5.0 by Has gone downhill Breakfast was a fiasco on 8-31. The pancake machine was out of batter, the toaster was having problems, there were no boiled eggs, some of the juices were empty and/or watered down & the only meat offered was nasty turkey sausage links. On top of that, the place was so crowded there was no where to sit even if there had been any food left! We got there an hour before breakfast stopped being served, but still had to go somewhere else for breakfast. Also, our room was on the 2nd floor, across from the elevators. People stood by elevators talking loudly several times. And, on several occasions in the mornings & at night there were kids running down the halls on the floor above us, which was also very loud. In the room, the bedside lamp (sitting between 2 queen beds) has been replaced with a 1-bulb lamb! How can 2 people read with 1 bulb turned on between them? It was very dim. We will probably stay somewhere else the next time we go to Spring. We had stayed here several times over the last 4 years. To be fair, the breakfast offered on the 2nd night of our stay was much better. September 5, 2014
Rated 3.0 out of 5.0 by Pillows to soft Need firm pillows. Good hotel! Great front desk staff and they take excellent care of any issues that come up. Overall I was happy, but there was 1 incident. September 2, 2014
Rated 5.0 out of 5.0 by great service and very clean hotel my family and I stayed here during a soccer tournament and the staff was very friendly and room was super clean. will stay here again if back in the area. August 28, 2014
Rated 5.0 out of 5.0 by Great Service and Confortable Room My family and I stayed here and were very pleased with the great service and confortable rooms. We were able to checkin early ~2pm on a Saturday which was important to us as we were at a soccer tournament and ready to get inside for a shower and a/c. The rooms were clean and the bathrooms xtra clean. I recommend this hotel and will be staying here again when back in this area of houston. August 26, 2014
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