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Rated 4.5 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by Under construction Plug in the bathroom didn't work, so no hair dryer. Acceptably clean. Comfortable bed. Construction started too early on Sunday morning. Hammer drill. Banging. Wanted to sleep in, but...... February 12, 2014
Rated 4.0 out of 5.0 by Wonderful staff / Still remodeling This Holiday Inn is very conveniently located north of IAH on I-45. The staff are really, really nice and aim to please. The rooms are fresh, clean and comfortable. Free wifi. Breakfast was included in the rate and featured fresh fruit, eggs, bacon, yogurt, cereals, pastries and more. That being said, be prepared for the noise and dust of construction. The first and third floors are, for the most part, completed. The second floor is a building site. There are construction snafus that still need to be ironed out. Our first room could not be properly locked because the deadbolt strike plate had been installed incorrectly. Front desk staff were quick to reassign another room and note the problem for the construction crew. The door in our second room would not close properly the second day without slamming it shut- which then deactivated our key cards. Again, the front desk staff were quick to recode new cards. The construction crew working on the reception area were all apologies as well. Like I said, nice people. This property has a lot going for it and will be super once all the construction is done. February 12, 2014
Rated 1.0 out of 5.0 by Under Construction I got in late and checked out prices online, phone call etc and was ok with the rate I saw and quoted. I check in via the desk and told I was paying more for a building under construction, paint fumes , plastic over carpet and it was just bad. I should have left but I was exhausted and because there was nothing available in the area. Breakfast, pass, with the dust I the air and paint fumes...McDonalds was my choice. I'm sure they will be awesome once the dust settles and the fumes go away. January 26, 2014
Rated 4.0 out of 5.0 by Very Nice Hotel Very clean hotel. Friendly staff. Good location although my GPS located the hotel about a mile south of the actual location. I was upgraded to a suit which appears to be 2 rooms converted in 1 very spacious room. It is large enough to have 2 air conditioners, It also has a wetbar, a large sofa and several chairs as well as a desk and chair. Breakfast is the always good one I've come to expect from Holiday Inn Express. The mattress was perfect and I slept like a baby. I have stayed at this HIE in the past and will definitely stay here again. A++ hotel January 5, 2014
Rated 5.0 out of 5.0 by Great stay Second time staying at this hotel - both times great service, greats stays. January 2, 2014
Rated 5.0 out of 5.0 by Very nice room! Newly refurnished large room had firm mattresses and two nice sitting chairs. I would suggest adding a list of nearby churches to the binder that already includes a list of nearby restaurants. I was disappointed that IHG Club Rewards members do not earn points if hotel is booked through a non IHG site. The clerk only gave us one bottle of water, even though both my wife and I were staying in the room. December 31, 2013
Rated 5.0 out of 5.0 by christmas 2013 We have stayed here on several occasions and have always been very pleased. The staff is always courteous and friendly. Thanks December 30, 2013
Rated 3.0 out of 5.0 by Renovation Long Overdue This property is conveniently located for me, but has become very run down. Much of the room was in a state of disrepair, the fixtures were noisy and the furniture soiled and in need of replacement. And this is the most I have ever spent for one night in a Holiday Inn Express or Holiday Inn--and I have stayed in these properties all over the US. Way too much money for a room worthy more of Motel 6 rather than a brand like this. December 24, 2013
Rated 4.0 out of 5.0 by Good as usual. Checked in late but was still greated with a smile & positive person. I will be staying there again soon. December 18, 2013
Rated 5.0 out of 5.0 by Great Stay at a Quality Hotel Everything was great even though some work was being done to the hotel. My only suggestion is to move the cabinet that holds the microwave since it blocks entry to the bedroom. If possible get rid of the cabinet, who needs a microwave? December 4, 2013
Rated 4.0 out of 5.0 by HIE Rayford Road Great stay and a great staff. There was remodeling underway, but the staff handled it well. I plan to stay here again . November 28, 2013
Rated 4.0 out of 5.0 by Great service Older property but kept in excellent shape and updated nicely. Front desk I thnk her name was Sheila was the kind of person that a person that stays on the road enjoys being checked in by. Smiles and good information. Enjoyed the stay. October 29, 2013
Rated 4.0 out of 5.0 by A little surprised We have stayed at this location on numerous occasions and this one was worth noting. 1; When the breakfast area opens, coffee should be ready, not brewing and out 10 minutes later, 2 days in a row. 2: Although breakfast area was busy (not packed), it seemed to be out of most everything most of the time, 2 days in a row. 3: third day after a quick look, we just went down to IHOP. To their credit, the property is clean and well kept, staff is friendly and had no other problems. October 7, 2013
Rated 5.0 out of 5.0 by Pleasant Stay The group I was part of were very well treated by hotel staff. The room was comfortable and spacious, the breakfast cinnamon rolls were especially good, and the hotel was easy to find. Fast and courteous checkout. October 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. Had some issues with my room but Guest Services Manager Brandon and GM Manager Randy made my stay wonderful. Would stay at this location again. September 28, 2013
Rated 4.0 out of 5.0 by Mattress The mattress was in poor condition so sleeping was not that good September 21, 2013
Rated 4.0 out of 5.0 by great service staff and room was great,but same breakfast for five days September 3, 2013
Rated 5.0 out of 5.0 by Unbelievable staff From the moment we walked in the door the staff at the hotel bent over backwards to make us feel at home. The breakfasts at the hotels are generally not worth eating but the cinnamon buns were like Gramas. A special hats off to both Rebecca & Jose both of them should get a raise. August 20, 2013
Rated 5.0 out of 5.0 by Great Place to Stay From the Front Desk staff to the breakfast choices, I found this to be a great place to stay when traveling for business. The room was modern, clean, and well appointed. I will definately stay again when in the area on business. August 16, 2013
Rated 5.0 out of 5.0 by Wonderful Service had a great time here cable was out for a few hours other than that my stay was wonderful August 13, 2013
Rated 5.0 out of 5.0 by A Traveler The Hotel was very clean and beautiful. The staff was very helpful and friendly made me feel welcome. Breakfast was awesome. The room was very clean and free from dust, smell fresh. It was so relaxing and quiet, the bed was so comfortable I did not want to get up. I will recommend this hotel to all my families, friends and co-workers. It's was so quiet and peaceful. I rate this Hotel a Five Stars. The hotel overall was very clean and fresh and free from dust. Everytime I am in the Houston area this is my Hotel. June 18, 2013
Rated 4.0 out of 5.0 by Smoking rooms Twice the cost of La Quinta, but they have more smoking locations, and are pretty much the same as HIE. This location was listed as smoking on website, this is 2nd time that when I checked in it wasn’t smoking as stated on website. Need faster internet June 2, 2013
Rated 5.0 out of 5.0 by Stay often I stay at this hotel often and the staff is very good May 31, 2013
Rated 2.0 out of 5.0 by Mixed feelings We made our reservation through the 800 number and it got screwed up. I wanted a two queen room on the first floor because my son has a broken foot and doing the stairs is difficult. I was told they don't have any of those rooms available and had to opt for the more expensive king bed business suite. When we arrived we were given a room on the second floor. I asked Brandon who was working behind the desk if we could get the first floor. He checked and said that only two queen bed rooms were available on the first floor. I explained that, that is what I had wanted originally anyway so we would take that. The two queen bed rooms were less expensive by a good amount. We got to room 135 and walked in and there was a strong stale urine smell. I went back to Brandon at the front desk and told him about it. He immediately moved us to another two queen room on the first floor. That room was fine except for an air condition unit that didn't work properly, but that wasn't a problem and we didn't do anything about it because we had very moderate weather and didn't need a lot of air conditioning. Throughout the check in process Brandon was very busy but yet very polite and helpful. The rooms seemed clean but the smell in 135 was very strong and we couldn't figure out where it was coming from. The location was good for us and we didn't have any problems with too much noise from the highway or the other guests. WIth two, two queen bed rooms available on the first floor when we arrived, I wonder why we were forced to make reservations for a more expensive room and why with the request for a first floor room because of medical conditions, we weren't initially assigned to a room on the first floor. Had the hotel been full when we arrived, as we were told it would be by the reservatons desk, we would have been stuck walking the stairs with my son's broken foot or having to go all the way to the elevator each time. April 26, 2013
Rated 5.0 out of 5.0 by Great Service Clean room, comfortable bed, friendly staff, very pleased with our stay! April 12, 2013
Rated 5.0 out of 5.0 by Stay at the Houston airport this is a great place to stay if you are working or needing a place to stay close to the airport for a early flight. great people at the front desk and very helpfull - other Holiday Inn's need to lear from these folks April 9, 2013
Rated 5.0 out of 5.0 by Easter stay in Spring We have stayed at this Holiday Express several times. We have never been disappointed . The staff is always very cordial and the breakfast is always great. We stay at Holiday Express whenever we travel if possible. It is the best value on s small budget. Thanks, Glenn & Gerri April 5, 2013
Rated 4.0 out of 5.0 by Great beds We really did enjoyed our visit, other than a roach in the one of rooms, toilet over flowed in our room, and one small issue work being done outside our room, tape and float, and painting. We really did enjoy the breakfast bar with variety to eat. Over all good experience, just wanted to point this out these point, Thank you. 3 rooms were rented for two nights each. March 24, 2013
Rated 4.0 out of 5.0 by Friendly and Fast Check-in Experience Not the best location, but adequate. Close to restaurants and shopping. Front desk was very prompt and friendly at check-in and recognized my Priority Club GOLD status. Breakfast was late getting out by about 20 minutes, but satisfying when it was ready. March 14, 2013
Rated 5.0 out of 5.0 by Staff and Service Staff was very hospitable and the cleaning staff were first rate. March 1, 2013
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