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Rated 4.5 out of 5 by 80 reviewers.
Rated 5.0 out of 5.0 by great staff we pulled in early due to the fog and were tired and wet due to riding motorcycles we was greeted with a big smile and our paper work was ready when we got there ....great food staffgreat front desk staff January 25, 2014
Rated 5.0 out of 5.0 by GREAT PLACE This hotel is conveniently located right off the freeway and close to many restaurants. The rooms are always clean and welcoming, the staff has always been friendly and professional. January 17, 2014
Rated 3.0 out of 5.0 by Okay Why no priority points for staying? Room was ok. Clean. We stayed on a lower floor and it was very noisy. Probably won't stay again while visiting Eugene. January 14, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE Have stayed at the hotel multiple times for work, and can always depend on the front desk staff to be professional and helpful. January 7, 2014
Rated 5.0 out of 5.0 by carpets overall cleanliness good but carpets need shampooing January 2, 2014
Rated 5.0 out of 5.0 by Mattress The staff was very friendly and helpful. The breakfast was amazing good but only problem mattress was pretty hard..hoping for softer pillowtop kind of mattress :) January 1, 2014
Rated 4.0 out of 5.0 by Comfortable and Convenient Overall, very pleasant stay. Hot meals everyday, hard working staff maintained breakfast area. Enjoyed fitness center, wish there had been an elliptical machine. Limited television channels, might consider a new cable provider. December 30, 2013
Rated 4.0 out of 5.0 by Staff and Service The maid service was outstanding and very helpful. The front desk staff left us with the impression that we were bothering them if we ask a question. December 23, 2013
Rated 5.0 out of 5.0 by Outstanding Night Manager at Springfield Holiday Inn Express Maggie, the manager on Sunday, Dec 15 evening provided me with OUTSTANDING service. I was moving my mother who suffers from a debilitating, terminal disease from So. Calif to a new care facility in Springfield. We had a very difficult day traveling for eight hours via car and airplane and when we arrived at the hotel there was a confusion about the assessable room I'd reserved the week before. Maggie was very compassionate to my situation and helped find a solution where we were able to keep my mother comfortable and well-rested before we moved her into a new "home" the following morning. I am very appreciative of her help. She is an excellent employee! December 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! I stayed here with my two girls and we were all thrilled. The room and bathroom were clean, and the beds and pillow were so nice and comfortable. It really made our stay enjoyable. I was very impressed with the breakfast and how many choices we had and my girls were very happy when they saw donuts and cinnamon rolls offered. We would definitely stay again!! December 18, 2013
Rated 5.0 out of 5.0 by Nicest Holiday Inn Express around I stay while on business and pleasure at HIE's throughout Washington, Idaho, Montana and Oregon and this is one of the nicest ones around with friendly staff and a great breakfast I look forward to Eugene/Springfield area when I do travel for business. December 14, 2013
Rated 5.0 out of 5.0 by A warm welcome and great hospitality! We stayed at the Holiday Inn Express in Springfield Oregon on our semi-annual trip from the San Francisco Bay Area to the Olympic Peninsula in Washington. This trip was unusual because we were caught in a freak snow storm in the Willamette Valley and had to extend our stay for an additional day (there were 160 vehicle accidents in a 10-hour period this early December). The staff gave us constant updates on the road conditions and chain requirements and made suggestions for resturants within walking distance (we drove our pickup truck, were towing a U-haul trailer and I didn't want to put on chains if I could help it). The following day we were getting cabin fever and wanted to leave, but because of the below freezing temperature, we couldn't get to the nearby freeway without chains. I walked to nearby gas stations for assistance, but there were few people at work with no one to spear. I mentioned this at the front desk, and they suggested their maintenance person, who turned out to be already overwhelmed. But guess what, the motel manager offered to help, apparently something she had done on previous occasions! I watched as she did most of the work; we made it safely to the freeway, and after a few miles, I removed the chains (based upon having watched the manager closely), and we were safely on our way. Wow, talk about above and beyond!! December 9, 2013
Rated 3.0 out of 5.0 by Small rooms Rooms are very small and do not include mini-fridge, microwave or comfortable reading chair. After inquiring about a fridge, one was brought to our room at no charge. During our stay of 3 days, I tried to find a comfortable chair so that I could read. None in the room, none in the lobby and none in the breakfast room. Only straight backed chairs at small tables available. Staff were very knowledgeable and friendly and the breakfast was what we expect from a HIE. But we had never experienced an HIE without amenities in the room and we have been to many throughout the country. December 5, 2013
Rated 5.0 out of 5.0 by excellent hotel The staff was wonderful, the rooms were great. We stayed for a week while visiting family in Oregon, and were very pleased with the overall experience. December 4, 2013
Rated 5.0 out of 5.0 by Tried and True This was my 2nd stay at this hotel. Both times the hotel was sold out due to a OR football game. Despite the madness, I have nothing negative to say about the hotel. It's tried and true - clean, ample and no surprises. Will stay again. December 4, 2013
Rated 5.0 out of 5.0 by We enjoyed our stay. My husband and I have stayed at the Holiday Inn Express in Springfield OR several times before. This is the first time we've been back in several years. We were not disappointed. The location is right off of I-5. There is numerous restaurants (from fast food to sit down) within walking distance. We ate next door at Hop Valley Brew Co., which was very good. We were in Eugene/Springfield to do a 10K. We had ease of check in on Saturday night, enjoyed the breakfast buffet both mornings. I love, love their cinnamon rolls and their brand of coffee they serve is always good. There is an indoor pool, workout room, and we had free WiFi. We would go back again. November 29, 2013
Rated 5.0 out of 5.0 by Great place to stay! Conveniently located near the mall, with a Dutch Bros. nearby! Loved it, will stay there every year when I visit Springfield for the State Volleyball tourney! November 17, 2013
Rated 5.0 out of 5.0 by Great stop to rest your head Stay at this hotel routinely, clean comfortable rooms, well maintained hotel. The staff is awesome, we were greeted and checked in by Kenzie a new employee. She handled a minor reservation problem we had instantly and with a smile! Check out with Sean in the morning was a pleasant expierence, he is always willing to take the time to make us feel special. I highly reccommend this hotel, we feel safe and secure staying in their rooms. The breakfast is standard buffet with a meat, but there are many restaurant options within short walking distance if you need more. Nothing too fancy, just a great hotel and staff. October 25, 2013
Rated 5.0 out of 5.0 by Very nice room Very roomy, comfortable and CLEAN! One of the more cleaner rooms we have stayed in. October 17, 2013
Rated 4.0 out of 5.0 by Experience Friendly desk staff made check in very easy, ask to extend for an extra day and was completed with no problem. October 14, 2013
Rated 5.0 out of 5.0 by Great staff Front desk staff always makes us feel welcome. Breakfast is always a real plus. Motel is close to shuttle transportation and dining choices. Easy access to freeway. October 2, 2013
Rated 4.0 out of 5.0 by 1st floor not a quiet night Requested top floor and received 1st floor when arrived. I thought it would be fine since there were no cars in parking lot. About 10PM when room above became occupied the constant walking started with the thumping of an elephant, back and forth until about 12 midnight. Never take a 1st floor again unless it is very last choice. TOP FLOOR ONLY! It was great other than a inconsiderate traveler on 2nd floor above us. September 28, 2013
Rated 5.0 out of 5.0 by Comfortable bed! Nice young lady at front desk. The bed was great! It was one of the best we experienced in our week of travels in Oregon. September 24, 2013
Rated 5.0 out of 5.0 by Customer Service I was on a long road trip with an elderly parent that needed a wheel chair. This hotel is the only one in the area that had one. When we arrived the staff was so helpful in making us feel so comfortable. They were pleasent with me and my mom. I will never forget the feeling of being welcomed by this staff. It was a very good experience. The hotel was very clean and the room was perfect for my mom. Thanks for making a very long 1500 mile trip so enjoyable for my mom. September 23, 2013
Rated 4.0 out of 5.0 by Trusted hotel. This is a typical Holiday Inn Express. Clean, comfy and friendly. The staff, from the front desk to janitorial were all extra friendly and curious. Breakfast selections were well stocked and the serving area clean and maintained. All the things that I've come to expect from this chain of hotels. One of my two top hotel picks when they are available. My only complaint was the internet was down for some time in the evening and we had to postpone sending a work project until the next morning. September 22, 2013
Rated 5.0 out of 5.0 by great room and service! Our 3 night stay in Springfield whille delivering our child to U of O was excellent. The hotel was full, yet services were excellent, room was spacious and always cleaned. We were fortunate to find this room on such a busy weekend September 21, 2013
Rated 5.0 out of 5.0 by breakfast liked that the breakfast was available at 6:00 . alot of choices.i also know that no matter the location of holiday inn express i will be coming to a clean comfortable room -never have to worry if the room will be ok. never have been let down. September 11, 2013
Rated 5.0 out of 5.0 by Yea for Holiday Inn Express We had a reservation for another hotel across the street but canceled it to stay at the Holiday Inn Express. The rooms were very large and comfortable. The beds were wonderful, comfortable. THe hot free breakfast was the best. Great hotel, great value, will recommend to all. September 3, 2013
Rated 5.0 out of 5.0 by Difficult Circumstances Better with Great Accommodations! We needed a room near the hospital to support my mom for an angiogram that was scheduled last minute. Of course, depending on her results from the angiogram, we were told that she may need heart surgery that same day. It was a very upsetting and difficult time as we were all very worried about her. Even though my parents live in Eugene, I didn't want to burden them by staying at their house like we normally do. At Holiday Inn Express, the beds, pillows, and room were all wonderful. The beds were very comfortable and they give you a nice selection of pillows. I appreciated this very much as I usually travel with my pillow, however I had actually forgot it since we were in such a hurry to leave. We all slept very well and were rested and ready to go eat our breakfast as we prepared for our day. The breakfast was a nice selection of cheese omelets, biscuits, sausage gravy, sausage, pancakes, cereal, toast, fruit, bagels, yogurt, hard boiled eggs and many choices of drinks to choose from. Even picky eaters can find something. They gave us a special rate due to our circumstances of my mom's procedure at Sacred Heart Hospital - RiverBend in Springfield, Oregon. The hotel's location is very close to the hospital. My sister booked a different hotel, and she was charged for parking and no free breakfast included. Even though the rate she was given was actually less than our rate, she ended up paying way more due to parking and the breakfast, also the location was not convenient. The day of the procedure, it ended up taking longer than anticipated so I was not sure if we would end up needing to stay one more night. When I told the clerk at our hotel, she graciously extended the checkout time and held the room for us. There were only two rooms left at that point, and one of the rooms was ours. I so greatly appreciated there willingness to work with me especially due to the circumstances. I highly recommend this hotel whether you're on vacation or facing difficult circumstances of a loved one in the hospital. I was so impressed by all the small details including that they use Bath & Body Works shampoo, conditioner and soaps. This hotel is not very old, but I know they definitely go to great lengths to keep everything in tip top shape. We will be staying here again hopefully under different circumstances! Thanks for everything. August 27, 2013
Rated 4.0 out of 5.0 by Good Experience Overall had a very good experience. Staff was very helpful and friendly. Rates are competitive. Rooms have typical smell but nothing turns you down. Although location is right near highway, rooms are soundproof which is big plus. August 26, 2013
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