Rated 4.6 out of 5 by 61
Rated 5.0 out of 5.0 by HopperGuy A warm welcome and great hospitality!
We stayed at the Holiday Inn Express in Springfield Oregon on our semi-annual trip from the San Francisco Bay Area to the Olympic Peninsula in Washington. This trip was unusual because we were caught in a freak snow storm in the Willamette Valley and had to extend our stay for an additional day (there were 160 vehicle accidents in a 10-hour period this early December). The staff gave us constant updates on the road conditions and chain requirements and made suggestions for resturants within walking distance (we drove our pickup truck, were towing a U-haul trailer and I didn't want to put on chains if I could help it). The following day we were getting cabin fever and wanted to leave, but because of the below freezing temperature, we couldn't get to the nearby freeway without chains. I walked to nearby gas stations for assistance, but there were few people at work with no one to spear. I mentioned this at the front desk, and they suggested their maintenance person, who turned out to be already overwhelmed. But guess what, the motel manager offered to help, apparently something she had done on previous occasions! I watched as she did most of the work; we made it safely to the freeway, and after a few miles, I removed the chains (based upon having watched the manager closely), and we were safely on our way. Wow, talk about above and beyond!!
December 9, 2013
Rated 3.0 out of 5.0 by revelier Small rooms
Rooms are very small and do not include mini-fridge, microwave or comfortable reading chair. After inquiring about a fridge, one was brought to our room at no charge. During our stay of 3 days, I tried to find a comfortable chair so that I could read. None in the room, none in the lobby and none in the breakfast room. Only straight backed chairs at small tables available.
Staff were very knowledgeable and friendly and the breakfast was what we expect from a HIE. But we had never experienced an HIE without amenities in the room and we have been to many throughout the country.
December 5, 2013
Rated 5.0 out of 5.0 by cal107407 excellent hotel
The staff was wonderful, the rooms were great. We stayed for a week while visiting family in Oregon, and were very pleased with the overall experience.
December 4, 2013