Rated 3.8 out of 5 by 81
Rated 4.0 out of 5.0 by jmm115 typical holiday inn express
same as always, but wish the food choices were more healthier
November 24, 2013
Rated 4.0 out of 5.0 by ThetaChiMom Comfortable Stay
The hotel was in a great location for the events we had planned for the weekend. Located close to downtown Springfield, but not right in the thick of things.
November 20, 2013
Rated 5.0 out of 5.0 by Mitch28321 All good but breakfast
I have never complained in a review of HIE because there was no need. However, the breakfast offered was the poorest quality of choices and actual food ever encountered at HIE. It may have been that the large crowd pushed them beyond their limit. I do not know, but it was not good. Please do not judge this property by this comment alone because the remainder of the visit was superb! The staff, the room, the everything but breakfast was great.
November 12, 2013
Rated 1.0 out of 5.0 Awful room
Being a platinum elite member I've come to expect better rooms then this. Checked into my suite to see white paint pieces on the ground. Looked up and the ceiling was falling in.
Went to take a shower and noticed as I pull the curtain back a used washcloth hanging over the curtain. Talk about giving someone doubt to a rooms cleanliness.
In the morning the hot water was off, really makes shaving and showering impossible. Got the day started in the wrong direction.
November 7, 2013
Rated 5.0 out of 5.0 by campionn Great location to downtown
really close to downtown Springfield. 5 min drive or 20 mins walk. really nice HIE. also supermarket across the street. love this place.
November 7, 2013
Rated 4.0 out of 5.0 by Kim57 Close to Campus
I decided to stay at this hotel to be close to campus for a parent weekend, after staying at a few more less expensive hotels previously. My only complaints are that housekeeping came knocking on the door at 8:30am! Checkout is at noon. Also, I was disappointed that there were not more healthy choices for the breakfast. They had several boxes of donuts, but absolutely no fresh fruit. I would recommend offering fresh fruit for those of us that will not eat a big sugar donut or other less healthy items. I found the hotel to be very clean and I like the décor and furnishings. I will stay there again, but will be sure to put the Do Not Disturb sign on the door and not count on eating breakfast there.
November 6, 2013
Rated 2.0 out of 5.0 by Aaron18 Comfy but disappointed and mislead
Our stay was comfy and the staff was very nice. However, I booked a standard room at the same price as a Kingsize bedroom and when I got there I was given a Kingsize bedroom. In my opinion a standard room is two queen beds so when we arrived with three people one bed just wasn't enough. The staff apologized for the misleading website but couldn't find a rollaway bed to accommodate us and didn't offer any else to make up for the inconvenience. Very disappointed holiday inn can't afford to make up for its misleading website.
November 6, 2013
Rated 5.0 out of 5.0 by MSJL Very Satisfied Customer
We stayed here for my daughter's wedding weekend and found the accommodations to be quite pleasant. I only wish the beds were queen rather than double in our mini-suite, but otherwise, it was very comfortable. The staff was friendly, helpful and accommodating. I would stay here again.
October 31, 2013