Rated 4.0 out of 5.0 by FJamieson Nice, but needs attention
We were greeted as Priority Club Platinum members and an upgraded room was already processed. We were provided coupons for water. Really rather preferred the days when the property provided a "goodie" bag, but it seems those days are over. This is a nice property and it had been 4 years since our last visit. It's looking worn: carpets in need of deep cleaning or replacement and just general maintenance. The toilet set in our room was very loose and it appeared that it had been some time. I used the men's room near the breakfast area and found the same issue. This was reported to the front desk upon our departure and the desk clerk did fill out a maintenance request. Breakfast was typical of most HIE's; unfortunately they did not have a pancake machine. Food was warm and well stocked. We would stay again.
June 11, 2013
Rated 4.0 out of 5.0 by Jennifer65 Clean quiet room
Overall the hotel was very comfortable and clean. Was disappointed that the pool was not open. Also, came to breakfast towards the end and most items were gone.
June 9, 2013
Rated 1.0 out of 5.0
by NotCrazy I was going to drop it, but you wanted a review.
I've stayed at the this hotel a total of 3 times over the last two years. The first two times were fine. The third time, May 25, 2013, was awful. We were in room 432. The room was supposed to be non-smoking, but when we walked in it I could immediately tell by the smell that it wasn't. The cigarette burn hole in one of the drapes was further proof that I wasn't imagining anything. But it was late at night, we were tired and so we decided to just open the windows for some fresh air and deal with it.
The wallpaper was peeling from the walls and drywall tape was coming loose at the ceiling and wall joint. But that's just cosmetic and we could live with that.
The door didn't fit the door frame. There was a 1 inch gap that let the hall noise and light in all night long.
But, what was totally unacceptable were the mattresses. Both beds. They were really bad. Quite possibly the worst I've ever tried to sleep on. They were broken down to the point that it was difficult to stay on the bed and not roll off of it. And to top it off the pillows were very lumpy.
I complained the next morning to the front desk staff, hoping for some sort of adjustment on my bill. I feel like they treated me like I was a crazy person. They told me they couldn't do anything and as soon as another person walked up they turned away from me and both started dealing with the other person, even though I wasn't finished with them. Very rude.
I'm posting pictures of the burn in the drape and the wallpaper and gap in door, so you'll know I'm not making this up. I only wish there was someway to show how bad the beds were, because that was the real problem.
If you get room 432 and you want to be able to sleep, ask for a different room
May 31, 2013
Rated 2.0 out of 5.0 by 1100VStar2 Great Route 66/ballpark location
Overall the place is good but the pool was out of commission a few days before Memorial Day weekend and the breakfast service was poor. Coffee was gone by 7 AM, pancake machine broken, poor selection and front desk was not real excited to get this fixed. Next visit I think will stay at a Hilton property.
May 30, 2013
Rated 4.0 out of 5.0 by DruryMom Room nice, breakfast service lacking
The breakfast attendant stood in the dining room talking to someone pretty much the whole time we were there. Most everything needed restocking but when she finally finished chatting she disappeared.
We were very disappointed with breakfast.
May 30, 2013
Rated 3.0 out of 5.0 by goodgrief Sad breakfast.
We have stayed at this motel numerous times in the past and this time we brought family with us because we were attending a graduation. I was slightly embarrassed because the breakfast was not what it usually is. There was never any fruit, the pancake machine was down, the drinks were warm and one morning there weren't even any cinnamon rolls. Overall, it was not enjoyable. They hotel was full and one of the elevators broke down. We seriously considered changing motels in the middle of our stay.The rooms were great and the beds were comfy. I hope that if we go back that we will have a stay that is more what we are used to as this motel.
May 24, 2013
Rated 5.0 out of 5.0 by Dadspuddin1999 Stay at Holiday Inn Express Springfield
The hotel and staff were outstanding. Couldn't have ask for better service. Throughly enjoyed out 3 night stay best bang for your traveling dollars.Hotel Mgr went above and beyond on helping us with our pre-graduation party for my niece and it went off without a hitch thanks again.
May 23, 2013
Rated 4.0 out of 5.0 by burkem73 Professional Staff, Comfortable Room
After being efficiently checked in by Kelsey at the front desk, we found a clean and comfortable room with very firm beds, the kind we like. On the plus side, the windows opened, which let us enjoy some cool spring air. Hotel very quiet, which was nice--Art Deco theme was attractive. Only downside on room was that bathroom door did not close fully--improperly installed, I think--but rest of room fine.
Breakfast included the usual items, pancake machine not working--but coffee was good and the dining area pleasant.
May 14, 2013