Rated 3.8 out of 5 by 81
Rated 5.0 out of 5.0 by Anita63 Great staff
The staff was very helpful and friendly. Made us feel welcome
right away . Very nice hotel . We would stay
October 30, 2013
Rated 5.0 out of 5.0 by RiverBend very nice
I very much enjoyed my time there. Was there for a weightlifting event, so I didn't get to relax much, but wish I could as it looked very enjoyable. Nice breakfast spread.
October 29, 2013
Rated 5.0 out of 5.0 by bmb454 Wonderful Staff
The Front Desk Crew were so nice and welcoming. On a busy weekend the hotel was ready and took care of everything. Would absolutely stay again!
October 29, 2013
Rated 5.0 out of 5.0 by Marie4 A great hotel in a great location
We stayed in this hotel because it was about a mile away from a concert venue..Very nice rooms... helpful staff...great location. Drug store close by, as well as good inexpensive restaurants within walking distance. Would stay here again, definitely.
October 24, 2013
Rated 5.0 out of 5.0 by Syllvio Very positive experience
Great room. Clean and spacious. Friendly service. I would definitely stay here again.
October 23, 2013
Rated 3.0 out of 5.0 by CPRESSB Only Average
Glad to see the return of the pancake machine. Disappointed in the housekeeping. No recognition of being a priority member. No upgrades as is always the case here. Like the spacious breakfast area and the close proximity to the colleges the best. Not bad, but not great.
October 11, 2013
Rated 5.0 out of 5.0 by Nikki1972 Great stay!
Was in town for a surprise Birthday Party and the hotel was close to where our night was set to end. Had the birthday boy so was unable to check in before the party. Staff was really good to work with us and allowed us a (very) late check-in. Hotel was very clean, staff was very nice and the bed was amazingly comfortable! Would definitely stay there again!
October 9, 2013
Rated 4.0 out of 5.0 by Mike1529 Great Staff
The staff was very helpful and extremely courteous. The hotel was nice and was better than most HI Express'. I enjoyed the stay.
October 7, 2013
Rated 5.0 out of 5.0 by eaw4 Love this property!
I love this beautiful property in Springfield Missouri! Great location! The staff is so friendly and professional, and it's a lovely facility. One of the things that converted me to HIE brands some time ago were the linens. This time the sheets were a bit rough and scratchy and the towels were just a bit thin and rough. That was a little disappointing. Gorgeously clean, safe, quiet facility! But those sheets were just not up to the normal HIE standard...
October 6, 2013
Rated 5.0 out of 5.0 by Katrina0930 Favortie place to stay in Springfield
We love staying at the Holiday Inn when we come to Springfield. It's the perfect place to stay, close to Missouri State and downtown. Rooms are good size, clean and comfortable. The breakfast is an added bonus. We wouldn't stay anywhere else.
October 2, 2013
Rated 5.0 out of 5.0 by Den55 Wonderful weekend get away
Great customer service turned what could have been a disaster in to a great weekend. Had requested a roll away bed for our visit when I made the reservation on-line and then called a week before to make sure I could get one. When we arrived I was told that they didn't have one available since they were first come first served (was never told that when I called to confirm). Seeing my dismay, the person at the front desk checked to see if a suite was available. There was and he put us in there with no extra charge. That turned out to be the perfect set up and what we will reserve in the future. Plenty of room and very comfortable accommodations.
Breakfast was just OK. Variety was fine. But I hate raw bacon...
October 2, 2013
Rated 2.0 out of 5.0 by magmilton not satisfactory
I have been attending Holiday Inn for quite sometime due to children attending MSU. The past two to three visits I have noticed a decrease in the cleanliness. The sheets do not smell clean. The lobby floor is not clean and alot of dirt in the corners. Elevators were not vacummed and carpet in hallways were not clean. This hotel is not pet friendly anymore either.
October 2, 2013
Rated 5.0 out of 5.0 by EllieMae Great Value
Staff was friendly and accommodating. Thank you for letting us check-in early! I haven't stayed in a HI in a long time, but it was probably the nicest one I've ever been in!
September 29, 2013
Rated 5.0 out of 5.0 Great Experience
Beautiful hotel. Very clean. Good service. Easy check-in. Will stay at this hotel next time I'm in Springfield.
September 27, 2013
Rated 4.0 out of 5.0 Excellent service and value!!
We stayed for only one night. The room was excellent but we could have used more mirrors outside the bathroom. The atmosphere was great throughout the hotel. When we went down for breakfast the next morning, the woman tending to the food did not come out very often. There were pancakes just sitting on the counter and the pancake maker was inoperable. They ran out of biscuits and did not replenish in the time we were there. If you want great service with a clean room, this is the place for you. If you are looking for a great breakfast, this is not the place for you.
September 24, 2013
Rated 3.0 out of 5.0 by Lorn44 Great service, great location
The main downer was the breakfast. The orange juice was so bad that people were warning other people not to try it....more like orange water. The bacon was so thin that it literally crumbled into small pieces when picked up with the thongs. The food, in general, at breakfast was horrible. In fact, although we stay there from time to time, and will again, mostly due to the location, we'll no longer be eating breakfast there.
The bathroom sink was running VERY slow. We reported it on the first day, but 2 days later, it was still running the same. My cousins were also staying there the same days and they also had the same sink problem, but on floor 2 while we were on floor 3.
Otherwise, the cleanliness, pleasantness, and staff were excellent.
September 7, 2013
Rated 1.0 out of 5.0 by Azuran Platinum member - first ever bad review
I avoid surveys but this time I'll make an exception.
$20-40 dollars higher than usual and the room was the cheapest room in the hotel. Yet during my stay the hotel was empty. I could understand paying full rate if it was the last room or an upgraded room. Outside my window were over 20 lights blazing away all night around a pool that sat empty. I go to hotels to relax and sleep, spotlights don't work into that picture anywhere. Staff was snotty on check in and out. Enough said.
September 2, 2013
Rated 4.0 out of 5.0 by Scoutman Nice Hotel but
This is a nice hotel but I have to comment on the awful smell in the elevator. It did not matter which elevator (there were 2) the smell was there. It smelled like sewer.
September 1, 2013
Rated 1.0 out of 5.0 by Jen85 Very Disappointing:(
Tried to check in after 4:00 and had to wait for front desk to call and see if our room was ready. Room was clean and roomy, jut apparently Holiday inn express' only have rooms with king beds or double beds. Kings are fine but double beds just do not work for our family! What happened to the queen beds we loved? Looking forward to the complimentary breakfast bar in the morning
Except there wasn't one. They said the person who was suppose to work the breakfast bar didn't show up, so there wasn't a breakfast bar. The same thing happened in July when we were there, coincidence? I think not! Beautiful hotel, it's a real shame what has happened to it.
August 30, 2013
Rated 5.0 out of 5.0 by Sheryl49 Great Service
We stayed at this hotel in August 2013. I had planned the trip to Springfield and a Springfield Cardinal Ballgame as a surprise for a friend. When I called to make reservations, I explained what I was doing. When we checked in, at the front desk, was a surprise birthday gift for my friend from the Hotel managment team. It was a Cardinal mug, with various Cardial items in it. The King size suite we had was very nice, breakfast was wonderful and the attendant was very polite. We enjoyed time out by the pool.
Overall, a very pleasant stay. We will stay here again.
August 27, 2013
Rated 5.0 out of 5.0 by Nicholas1 Close to college and comfortable bed
Like because close to college,comfortable bed and have stayed many times room is always clean and very nice. The breakfast was OK,could offer more variety,eggs and bisquits OK. Would come stay again and would recommend.
August 23, 2013
Rated 4.0 out of 5.0 by JTS1950 Clean room, good service at front desk
Needed toothpaste, got it from front desk on first try.
August 18, 2013
Rated 5.0 out of 5.0 by KDB1515 great hotel
We stayed here for a weekend getaway and was very pleased. Easy check in and friendly service. The hotel was very clean,
August 16, 2013
Rated 3.0 out of 5.0 by dhelt1984 Good visit, but going downhill quickly.....
Rooms were clean, pool area was clean. Beds are comfortable and the decor felt updated. The maintenance staff is slightly negligent. The grass was ridiculously tall and once the maintenance guy cut it, the sidewalks and pathways were not cleaned so we were stuck walking on grass clippings all weekend. The breakfast Saturday am was awesome! Has everything from biscuits and gravy, bagels, cinnamon rolls, fruit, yogurt.... However on Sunday the breakfast lady never showed up to work so the poor receptionist had to take on the responsibility and had never even been trained on preparing the breakfast. The only things set out were fruit and milk. No hot food, which we counted on. We will be staying somewhere else on our next visit to Springfield, MO.
August 16, 2013
Rated 2.0 out of 5.0 by Caffie63 Clean Rooms
Our rooms were very clean but the grounds around the hotel and pool area were very un-groomed. The "continental breakfast" turned out to be nothing on Sunday morning when my husband went down to the dining area because the "cook did not show up". Coffee was not even available. We have stayed at this Holiday Inn Express for many years now and was very disappointed.
August 16, 2013
Rated 4.0 out of 5.0 by Geoman Good Value
The bathrooms do not seem to have been kept up as mildew has been noted. The first time there the bathroom amenities had not been replaced from the night before. Rooms can look a little worn - odd for a property that is only six or seven years old. Overall good value.
August 16, 2013
Rated 5.0 out of 5.0 by Peej713 Great accommodations
We really like HI Express because of their locations, comfortable bead, and breakfast
August 12, 2013
Rated 4.0 out of 5.0 by TIMLEE GREAT UPGRADE
no microwave and refridgerator in room; whirlpool spa water temperature was cold.
August 8, 2013
Rated 3.0 out of 5.0 by Sams1265478 Hot tub
The indoor hot tub was not working and the outdoor hot tub was cold and only worked part of the time.
August 4, 2013
Rated 5.0 out of 5.0 by baschools Good Choice
Enjoyed the stay and would recommend this hotel! Convenient location to Emmons Field and MSU.
July 29, 2013