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Rated 4.2 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by Fabulous Hotel! This was the nicest Holiday Inn Express we have ever stayed in! Beautiful, clean, great breakfast, near the park, the ball field and downtown, easy walking distance and nice places to eat near by. Very nice staff and nice housekeepers.Would recommend! August 14, 2014
Rated 3.0 out of 5.0 by drains Stay was nice but both tub and sink drains were clogged. Should not have to tell the staff. When I did they took care of it right away. Please next time don't make us do your jobs. No one likes standing in shower water. Thanks. Jon August 13, 2014
Rated 5.0 out of 5.0 by Great service all around Lobby is large, bright, comfortable. Bed and pillows very comfortable. Breakfast staff very attentive to keeping food choices stocked. August 12, 2014
Rated 3.0 out of 5.0 by older building Seems hotel prices keep rising, yet the buildings are getting older. For the price it would be nice to have better updated paint, carpets, furniture, fixtures, etc. August 10, 2014
Rated 5.0 out of 5.0 by A Complete Turnaround My family and I have been coming down to watch the Cardianls and stay at his Holiday Inn Express since they opened. The past few years we have noticed a decline in cleanliness, staff assistance and friendlinees, hotel landscaping, pool cleanliness, and a decline in the breakfast at this facility. This past year it has been a complete turnaround. We were greeted by all staff members, There wasn't one staff member that we came across that didn't offer assistance if needed.The facility is much cleaner and the breakfast was amazing. August 8, 2014
Rated 5.0 out of 5.0 by Great service and good place to stay We try to stay at HIE as often as possible. This visit was the reason why. Great, friendly service and clean facilities. Front desk personnel were tremendous. Taylor was outstanding!! August 6, 2014
Rated 5.0 out of 5.0 by Great Hotel Everything was terrific. The hotel/rooms were very, very clean (I am picky about cleanliness). The breakfast had a great variety. We had 4 rooms at this hotel and everyone enjoyed their stay. August 6, 2014
Rated 4.0 out of 5.0 by Great Great Service. Thank you for allowing us to check in early and also provide a refrigerator in the room. August 6, 2014
Rated 5.0 out of 5.0 by Great place to stay We really enjoyed this hotel, comfortable bed, clean rooms coffee was available at all times, close to Hammons Field for the baseball games, the Springfield Cardinals. The hotel is in a nice location, easy to access. August 6, 2014
Rated 5.0 out of 5.0 by The Best Holiday Inn Express of the summer. This has been the Best Holiday Inn Express I've stayed at this summer. I've stayed at about 12 during this period. I thought maybe a few more choices in meats for the breakfast meal would be a nice addition to their selections. There was some road noise through the window in our room, but I know that can't be helped. It did quiet down around 11 PM. Staff were very helpful and acknowledged guests every time they walked by. I was surprised by how good the hotel looked when I found out it was more than 10 years old. That demonstrates to me the staff's effort to have a great place for their guests to stay. August 3, 2014
Rated 5.0 out of 5.0 by Cleanliness The entire property was extremely clean and very nice. The desk clerk was very friendly and helpful with our questions. August 1, 2014
Rated 5.0 out of 5.0 by Very nice hotel This is a fantastic hotel. The previous reviews regarding the eggs, were absolutely correct. Stay away from the eggs. Everything else is fabulous and the hotel and rooms are the best I've ever experienced for a Holiday Inn Express. July 30, 2014
Rated 3.0 out of 5.0 by Consistency a Concern I've stayed at this property several times this summer because of central location and the friendly staff. But every time I come there is a break down. This time at breakfast (8 a.m.#--out of bacon, pancake machine down #temporarily), almost out of scrambled eggs, lousy turkey sausage, and you need a better brand of bananas. July 29, 2014
Rated 5.0 out of 5.0 by Great customer service and very comfortable bed. I would highly recommend staying at the Holiday Inn Express. I enjoyed my stay. The staff was amazing, very friendly. The breakfast was perfect, there was a lot of choice. Highly recommend. July 29, 2014
Rated 5.0 out of 5.0 by Great place would stay again. The place was clean and neat, Maid service was great too. Enjoyed the complete breakfast available. July 20, 2014
Rated 5.0 out of 5.0 by Good stay, as always. My new choice in Springfield I visit Springfiled at least once every two months for work meetings. I enjoy being able to call the hotel directly and set my reservations as they are always attentive and send email confirmations. The breakfast is always good, hotel is clean, rooms are great, and the location in town is perfect. 1 mile from the downtown restaraunt and bar locations. Also provides a safe location to run outside. July 18, 2014
Rated 5.0 out of 5.0 by Perfect It was Perfect! Young man at checkin was very helpful. Thank you, Glo July 17, 2014
Rated 5.0 out of 5.0 by 06/12/14 I was surprised to see the bottle of water in the room was a $3 bottle of water. I travel often for my job, and most of the Holiday Inn Express hotels where I've stayed provide at least one complimentary bottle of water per adult guest upon arrival. But seriously, that's the only thing I thought needed improvement, and that's only because I had to stretch to remember anything negative about the stay. When I checked out, the lady behind the front desk was having to deal with a guest who's form of payment had been denied after they had been allowed to stay at the hotel overnight due to a rookie mistake by the overnight front desk clerk apparently. It was a situation that was already uncomfortable, and I thought she did a great job dealing with the guest without making me uncomfortable (or anyone else who happened to be within earshot). July 17, 2014
Rated 5.0 out of 5.0 by Wonderful Experience We had an excellent time at this hotel. The staff was outstanding in every way and we wished we could have stayed a little longer. I would absolutely recommend this hotel highly and look forward to staying there again. July 17, 2014
Rated 4.0 out of 5.0 by Great location I had a better visit this time because I knew what to expect. I would like to see better breakfast items. Other HI Express in the state serve better at a more economical fee. Also suggest providing a variety of soda including Pepsi products in the "store" on the first floor. This hotel was completely out of bottled water when I arrived and it was two days before they got it in. July 14, 2014
Rated 5.0 out of 5.0 by Totally satisfied Fearing we may be late for our arrival time we called and was reassured that there would be no problem. The young lady at the desk directed us to an excellent home style cooking restaurant that was in walking distance. July 12, 2014
Rated 5.0 out of 5.0 by Overnight Stay July 5, 2014 The only issue with this hotel is that their free Wi-Fi, does not stay connected for longer then 3 min per use. Everything else about this property is wonderful. July 11, 2014
Rated 4.0 out of 5.0 by early July visit Basically This is a nice place to stay. The air conditioner is a bit nosy but that is true of a lot of hotels. July 10, 2014
Rated 5.0 out of 5.0 by Great place to relax The staff make all the difference they are great. Christine kept the room well stocked and clean. The front desk persons were very pleasant. The breakfast staff made sure there was plenty of items available. It was so relaxing to sit outside in the morning for breakfast at the tables and in the evening we met with our group there for mingle time. July 10, 2014
Rated 5.0 out of 5.0 by SpringField We had a nice one night stay in this hotel. It was clean, friendly and the breakfast was good. The pancake machine was new to me and it was very good. July 10, 2014
Rated 5.0 out of 5.0 by Great place to stay! We came in for a wedding and Jennifer at the front desk is amazing! The breakfast and a pool were great too. Would highly recommend if your staying in Springfield. July 9, 2014
Rated 5.0 out of 5.0 by Clean, quiet and great breakfast. Highly recommend this hotel. The dining room was spacious and clean. The breakfast was great. Large selection with pancakes, eggs, bacon, sausage, biscuits and gravy. Breakfast staff was very friendly and helpful. July 8, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I've stayed at many, and this has to be one of the nicest....if not the nicest I've ever stayed at. Great friendly staff too!! July 7, 2014
Rated 4.0 out of 5.0 by Great Location Great Location if you are a Springfield Cardinal's Fan. Very quick walk to the stadium. Nice pool area and hot tub indoors, as well as free breakfast. July 6, 2014
Rated 5.0 out of 5.0 by ballgame stay this property is the (BEST) HIXP i've ever stayed in. from the customer service reps who greeted me, the cleanliness of the room, the housekeeping staff, the breakfast staff and last but not least, the personnel look, smiles, uniforms, etc. hats off to who trains you staff. they have done a ubove and beyond job. i look forward coming down to springfield to enjoy your beautiful property and watch the springfield cardinals. July 6, 2014
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