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Rated 4.8 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Springfield Hotel This property feels very new and is up to date. The staff was very friendly. The rooms were larger than I expected and very quiet and comfortable. Thanks to the entire staff for a super clean room, nice breakfast and help with audio visual equipment for business room use. September 16, 2014
Rated 5.0 out of 5.0 by Just about perfect I very much enjoyed my stay here. The room was exceptionally clean and comfortable. Great bed with comfortable pillows. The air conditioning had a separate thermostat which made it easier to keep the temperature consistent and best of all, the air conditioning was already on when I arrived so I didn't have to wait an hour or two for the room to be comfortable. Every staff member I dealt with was very friendly and helpful and made me feel very welcome. this was especially true for the young woman who checked me in -- she gave me a very comprehensive explanation of every thing I needed to know about the hotel, where everything was located, what services were available, etc. I enjoyed my stay very much and definitely will stay here again next time I am in the area. September 16, 2014
Rated 5.0 out of 5.0 by great bed friendly service Wonderfully located, enjoy every time we have been there. Will return again and again, have made this our spot. Friendly service from all departments. Very clean rooms and well taken care of. Breakfast hot and well served September 10, 2014
Rated 5.0 out of 5.0 by great service We had to be at our meeting early Friday morning and lived three hours away we drove up late Thursday afternoon had never stayed at Holiday In Express before but had heard from a family member it was a great place to stay so we decided to give it a try glad we did were very pleased with our stay. September 1, 2014
Rated 5.0 out of 5.0 Great Stay Great place to stay, was in town for a week on business. Very clean, quit, and helpful staff September 1, 2014
Rated 5.0 out of 5.0 by Excellent staff makes all the difference. We stayed one night in the hotel as m y wife was have an early morning, outpatient surgery. I neglected to specify a handicap room when I booked and Abbey at the front desk cheerfully switched rooms for us, guided us to a nearby restaurant for our dinner and was a cheerful presence. The room was spacious, clean and comfortable. Although we were only there for one night the accommodations, cleanliness and staff assistance and attention to detail ensured we will book again should we have need to spend an other night or more in the future. August 27, 2014
Rated 5.0 out of 5.0 by outstanding service the check in was great I think her name was abby she was very pleasant and made you feel very welcome . give her a a you need lots of people like her . August 27, 2014
Rated 5.0 out of 5.0 by Cleaniness of Room I am always greeted by name and welcomed back....it's good to be noticed ;-) The rooms are always very clean and beds are very comfortable. I always have great internet connection and can easily get additional work done in the comfort of a nice room! August 22, 2014
Rated 5.0 out of 5.0 by excellent value Holiday Inn Express is consistently a great experience and a great value. I thoroughly enjoy the cleanliness, the safety and the friendliness of the staff. August 22, 2014
Rated 5.0 out of 5.0 by Springfeild We use this particular hotel very often for business purposes, and it is our Senior managements top pick. August 21, 2014
Rated 5.0 out of 5.0 by clean room, friendly service, good breakfast in town for leisure time. Hotel easy to find, clean and comfortable. Air conditioning worked very well. Hot shower good water pressure. Great filling breakfast to start the day. Great customer service. August 20, 2014
Rated 5.0 out of 5.0 by One problem! Room was very comfortable. Only drawback, we could not get any hot water either evening or next day. August 20, 2014
Rated 4.0 out of 5.0 by comfortable bed and spacious room The internet did not work, wireless or in the lobby, the morning of our departure. When I inquired I was informed that there was an issue with the server. I realize this was out of your control, but it was an inconvenience and resulted in having to go elsewhere to do some work. The employee behind the desk seemed very frazzled and unsympathetic to my needs. August 19, 2014
Rated 5.0 out of 5.0 by Great all around The staff was very friendly and helpful, the property was impeccably clean, the rooms were comfortable and quiet. What more could one ask? We will definitely be back! August 18, 2014
Rated 5.0 out of 5.0 by Absolutely would stay here again Clean, looks and feels brand new, good layout, friendly staff, good location.....what else do you need? August 15, 2014
Rated 5.0 out of 5.0 by STAFF MAKES THE DIFFERENCE HOTEL STAFF MAKES THE DIFFERENCE BETWEEN A GOOD STAY AND AN EXCELLENT STAY. SABRINA WAS MOST PROFESSIONAL, COURTEOUS, AND HELPFUL IN MAKING THIS THE BEST HOTEL I HAVE STAYED AT IN YEARS. August 15, 2014
Rated 5.0 out of 5.0 by room that fit my family THIS WAS THE SECOND TIME MYSELF AND MY FAMILY HAS STAYED AT HOLIDAY INN EXPRESS. THEIR IS 6 IN MY FAMILY AND WE CAN ALL STAY I ONE ROOM FOR 1 PRICE WHERE IT WOULD COSTR ME DOUBLE TO STAY AT AOTHER HOTEL. August 13, 2014
Rated 4.0 out of 5.0 by Nice and clean room Very nice and clean room. Overall experience was very good. Hotel was in good condition, staff was pleasant. August 13, 2014
Rated 5.0 out of 5.0 by Great Night Everything was excellent. Was only there for one night but they were friendly and very responsive. August 11, 2014
Rated 5.0 out of 5.0 by Great Staff Last minute reservation was no problem, the staff was great. August 2, 2014
Rated 4.0 out of 5.0 by Road Trip My BFF & I went on a road trip and stayed at multiple hotels. When we stayed here, she was surprised at the space and how comfy the room was. I had stayed at other HIEs and thought this one was up to the standard I was accustomed to. Was a good visit. July 31, 2014
Rated 5.0 out of 5.0 by Great staff This place was great. They go out of there way to make it a great visit. I even saw staff on two differant dates and time in the parking lot looking for litter.never have seen that before. July 31, 2014
Rated 5.0 out of 5.0 by Great pillows Very relaxing to sleep with great pillows. Good shower head July 30, 2014
Rated 5.0 out of 5.0 by Clean, great breakfast, spacious room I was impressed with the amazing breakfast with lots of variety! The rooms were large and very clean. I would recomend this hotel to everyone! July 23, 2014
Rated 5.0 out of 5.0 by All the comforts of home! As soon as we walked into the room I was very pleased. Lots of room to move, nice clean bathroom, comfortable loveseat, nice sized closet, comfortable beds and clean, very clean. We intend to stay here again on our next trip to Springfield. July 22, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet Our family stayed at the hotel before and during my surgery and hospitalization at a nearby hospital. The hotel was very relaxing and comfortable and offered very nice extras for those needing a snack or to replace a forgotten item without having to get out and go to a store to shop. The beds and pillow options provided a very restful sleep. We would be very happy to stay here again in the future. July 22, 2014
Rated 5.0 out of 5.0 by Great service and modern room. The staff was very attentive and accomodating. I requested a late check out and although the hotel was completely booked, the staff worked to make it happen. The room was clean and appears to be fairly new or recently updated - very comfortable. The only negative is that the work-out room was unbearably hot. July 22, 2014
Rated 5.0 out of 5.0 by Best Hotel in Town This is the cleanest and nicest hotel in the town. The staff is professional, rooms were great, plenty of fruit July 20, 2014
Rated 5.0 out of 5.0 by Nice new hotel Very nice, felt and looked like a new hotel. Good breakfast, comfy beds, spacious rooms. July 18, 2014
Rated 5.0 out of 5.0 by Clean and spacious rooms Enjoyed a comfortable stay in a clean and model facility. July 17, 2014
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