Rated 4.8 out of 5 by 78
Rated 5.0 out of 5.0 by MeatballEater The very best...
...This is the very best HI Express. I stay at many of these types of hotels and the HI Express in Springfield is second to none. The staff is the very best. They treat you as if you are in the finest of finest hotels. I look forward to ever visit to the Springfield Area.
December 11, 2012
Rated 4.0 out of 5.0 by LyndaLu17 A very nice hotel, but I was disappointed in the pool and hot tub.
This is a very nice hotel. Our room was large and we appreciated the sitting area. The bed was comfortable, and the room was quiet. Bathroom and room were both clean and well appointed.
But I was disappointed in the very small pool, with a ledge all around the outside, making an area for actual SWIMMING almost impossible to find. And then when I wanted to use the hot tub I discovered that it was stone cold. Not tepid, but COLD! I called the front desk and she said maintenance would be in within and hour, but it was almost 7 AM, and we needed to get our breakfast and get on our way. By the time that pool would have been warm, assuming that it had been fixed at all, we would have been two or three hours down the road!
I swim, usually both evening and morning, at every hotel where we stay. I probably wouldn't return to this one because of the pool. We stayed here because of its proximity to a function we were attending and except for this feature it was a fine place.
November 16, 2012
Rated 5.0 out of 5.0 by Rose225 Great servide
I can't remember the name of the young girl working the front desk, but she was extremely professional, helpful, friendly, and pleasant.
She helped us with directions that we needed, and also pointed out restaurants in the area, even offering us a coupon for some of them, and then she went so far as to look up the time of a movie we were thinking about seeing. She wasn't just doing her job, she was just plain friendly and genuinely helpful! The hotel was very clean and very beautiful as well.
November 11, 2012
Rated 4.0 out of 5.0 by WayneD Comfortable room and excellent service
My wife and I stayed at this Holiday Inn Express on two occasions and enjoyed our stay. Stronger WiFi is needed on the 4th floor, but other than that -- no complaints at all.
November 11, 2012
Rated 5.0 out of 5.0 by LLVMSV All-around great place to stay.
Wonderful service and attention from front desk and all other staff. Beds comfortable. Fridge and microwave in clean, bright room. Fabulous breakfast choices. Also, for dinner, Texas Roadhouse is next door and they are awesome.
November 8, 2012
Rated 5.0 out of 5.0 by Jackie65 Friendly hotel and very clean and comfortable.
We had an excellent experience and the staff was very knowledgable .
October 29, 2012
Rated 4.0 out of 5.0 by Mackren Good Hotel
Nice hotel a little hard to find but was quiet and comfortable.
October 20, 2012
Rated 5.0 out of 5.0 by Julieb A great family place to stay!
My family has stayed here several times. It is always clean, quiet and full of friendly, helpful staff. Great location near several attractions and places to eat. The breakfast has a terrific variety.
October 15, 2012
Rated 5.0 out of 5.0 by Faith32 Overall Very Satisfied
The staff was excellent. When I came in, a large school group was in the lobby, a wedding party was checking in, and a lady was having them run room charges on different cards. Through all this, the young lady behind the counter remained cool and calm. Not sure I would've. The only thing that surprised me was the noise that came through the wall in the room. At night when I laid down, I could clearly hear the people next door speaking, and they weren't even talking that loudly. Thankfully, they weren't up too late. Besides that, it was a very pleasant experience.
October 12, 2012
Rated 5.0 out of 5.0 by Gmawof9 Lovely clean room
Due to a family member being hospitalized, I stayed here several times. It is only 5 minutes to Cox Medical Center. The rooms were very clean - which I am a stickler about - and nice & roomy. The staff was great & breakfast was good. Highly recommend.
October 7, 2012