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Rated 3.9 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by All the Necessities… Needed a good clean room at a reasonable price… with great rewards program… I usually stay with another Chain…but this has always been a solid back-up…that may become my primary… July 28, 2014
Rated 5.0 out of 5.0 by Great service Great front desk service, great housekeeping, bed was a little hard but pillows were great. free breakfast was good July 25, 2014
Rated 5.0 out of 5.0 by Great Stay Our stay was great, the staff was welcoming, friendly and accommodating. The room was clean and comfortable. We have no complaints and would stay here or any other Holiday Inn Express! July 25, 2014
Rated 5.0 out of 5.0 by Housekeeping & New Beds Despite the fact that the housekeeping staff was apparently shorthanded, the housekeeping manager kept us stocked up on toiletries, always greeted us with a friendly attitude, and treated us with warm hospitality. We were informed that this hotel had recently obtained new beds, and it was very noticeable. We slept great all week. Never once did I wish I had my own bed to sleep in that week. Thank you. July 22, 2014
Rated 1.0 out of 5.0 by Uncomfortable No night stand on one side of the bed to set anything on. Also found a Tic climbing up my leg. We did not stay. July 18, 2014
Rated 5.0 out of 5.0 by Each stay results in QUALITY, CLEANLINESS, PROFESSIONALISM - - all constant This is THE HOTEL to stay in Springfield, IL. The staff are superb. The breakfast area is clean, well organized, and always remains well stocked. The exercise room is sanitary and fresh. TOP NOTCH STAY! July 15, 2014
Rated 5.0 out of 5.0 by great breakfast I had no issues. Good service. The breakfast was very good. The rooms were very clean. July 14, 2014
Rated 3.0 out of 5.0 by Needs update This is a very average property and is in desperate need of update and cleaning. Food choices were extremely limited as well July 11, 2014
Rated 5.0 out of 5.0 by Loose plumbing and false fire alarm Wireless internet was very, very slow. Many other hotels have access to faster, wired internet access in addition to wireless. Plumbing in shower was loose but functional. NO tourist information in the hotel lobby, desk staff recommended that I walk to the hotel next door to see if they had some. Hotel is very clean. Room was comfortable with a couch in place of the usual single chair. Fire alarm (false alarm) went off during the first morning of our visit. There is no emergency communication system to advise visitors during the alarm. July 11, 2014
Rated 5.0 out of 5.0 by Great Stay We stayed one night as we were passing through. It was a great hotel! We had our dogs with us and everyone was very friendly and accommodating. July 11, 2014
Rated 5.0 out of 5.0 by Excellant staff at check in We were very pleased with the helpfulness and pleasant attitude of the staff member at check-in. The room was very clean and comfortable. We slept very well. Would definitely recommend this hotel. July 8, 2014
Rated 4.0 out of 5.0 by My Stay was great, comfortable bed and good breakfast I found the bed to be very comfortable and allowed my wife to sleep when I got up early. I especially enjoyed the sweet rolls and cream cheese danish, very much the facillity was large enough to accommodate, the wide variety of visitors from police service dog trial participants, to young athletes in competitions. Plenty of room for all with very little disturbance from any one. July 7, 2014
Rated 5.0 out of 5.0 by Nice place to stay We try and stay here when we are in Springfield for work about every 6 weeks for 2 nights and love the location, the staff , and the hotel itself. Would recommend it to anyone visiting this area . July 7, 2014
Rated 4.0 out of 5.0 by nice it worked for what we were there for breakfast was good room was clean our only problem was with the charging of the rooms manager didn't listen to our needs which was very disappointing July 3, 2014
Rated 5.0 out of 5.0 by Springfield, IL Holiday Inn Is Best for Business While traveling to build cell phone towers, when in Springfield we love to stay at the Holiday Inn. The inviting staff, the spacious rooms, the flat panel tv's, the super comfortable beds, and a delicious hot breakfast are just a few of the reason that we have stayed in the past and why we continue to stay at the Holiday Inn Springfield, IL. July 2, 2014
Rated 3.0 out of 5.0 by Not very clean Went to plug in my phone cord and the baseboards were filthy. Made me wonder how clean the room really was??? June 30, 2014
Rated 5.0 out of 5.0 by Ashley Front desk pro Ashley made a difficult family gathering much more comfortable. June 27, 2014
Rated 2.0 out of 5.0 by Horrible bed and hot room Staff was not very friendly upon check-in. Hotel lobby was dark. No pool at the location but one is available next door. Room was hot with the a/c on full blast. Musty smell in the hallways. Wish I had not wasted my reward points on this hotel. June 26, 2014
Rated 2.0 out of 5.0 by Customer Service---NOT Customer Service is non-existent. Don't sleep here....and if you have to INQUIRE about lost items, don't try calling. You will never get an answer. June 25, 2014
Rated 5.0 out of 5.0 by Great Service by David David was excellent to work with. David bent over backwards to help us in getting registered and seeing that we had everything we needed for the night. He also researched my Holiday Inn card for me and found that I had four numbers in my name. I now have the information to get it all moved to one correct name and number. David is a very valuable employee of the Holiday Inn Express hotels. If all of your hotels and other hotels had employees like David they would never be empty. Consider David for promotions and give him the opportunity to grow. He is worth everything that you could offer him. Take care of David and he will prove to be a great investment. Evelyn Slough June 24, 2014
Rated 1.0 out of 5.0 Poor condition The only reason I stayed there after looking at disgusting, dirty lobby/eating area/furniture was that my family and I were just coming from a long driving trip and we definitely needed to rest. We decided not to even eat breakfast there the following morning due how disgusted I felt of the poor condition of the furniture of the eating area...chair upholstery is disgustingly soiled/dirty...the entire building is in general in need of repair and maintenance...it is so outdated..: I've stayed in several other hotels of the same chain and this is by far the worst. Central air quit working in the middle of the night in the entire building...we are never going back to that particular hotel ever...it is ashame the condition of it. I have to say is the staff is very friendly and do as much as they can with what they have June 24, 2014
Rated 2.0 out of 5.0 by Broken Air Conditioning? Our room was incredibly warm even though we had the fan on high and the AC on the coolest setting. It was very hard to sleep. Other customers were commenting that their rooms were very warm too. Even the hallways were warm. Otherwise the hotel seemed fine. We were there for only one night. June 23, 2014
Rated 2.0 out of 5.0 by Old and outdated Old and outdated. In bad need of a remodel. Ice machine on my floor didn't work. Bare stone under the ice machine where the drink machine used to be. Air conditioning unit had dripped condensation down the wall causing the wallpaper to bubble. The room was set up for two queen beds but had a king bed (with the smaller queen headboard). I don't plan to stop at this particular location again. Will try to plan better and stop at a different holiday inn express. June 23, 2014
Rated 5.0 out of 5.0 by Great experience We chose this hotel because it allowed dogs. Don't like paying the hefty premium for having a dog, but appreciate the ability to do so. Room and facilities were very clean and nice. Breakfast choice were great. June 16, 2014
Rated 5.0 out of 5.0 by Great stay I enjoyed my stay and wish I could have had more time in the room. I was here for a banquet and was busy the whole stay. The beds, sheets, and pillows were so comfortable. The temperature in the room was great. The bathrooms were very clean and everything worked well. The breakfast was great too. I enjoyed what little time I had in the hotel. June 11, 2014
Rated 3.0 out of 5.0 by Not up to the usual standard that I am used to as this particular inn Staff members were courteous and helpful. Room comfort was fine. Some things in the room were not very clean: the top 20 %of the mirror in the bathroom was filmy, there was a hair in the sink, the television screen was obviously streaky, there were dust bunnies on the top of the chest where the television was, and the mini fridge top looked very dirty. My first impulse was to pull back the bed covers to be sure the sheets were clean (which they were!) When there are some obviously neglected or done poorly tasks, it makes me worry that other things may not have been done well either. June 10, 2014
Rated 4.0 out of 5.0 by Great accommodations This hotel stands out in that it doesn't stand out. It provided exactly what you would hope and expect from a hotel. Staff was friendly, rooms were in good condition, a decent breakfast was provided, interior was dated, room cost was reasonable. I had no issues, nothing was broken, and checkout was a breeze. June 10, 2014
Rated 3.0 out of 5.0 by Your Typical Holiday Inn Express Nothing spectacular here. Rooms were clean. Staff was ok, not very friendly. I did not get an upgrade or any recognition for being a rewards member. Not very happy about that. Breakfast area was not the cleanest. Could have used more attention. June 9, 2014
Rated 4.0 out of 5.0 by comfortable, clean room and courteous staffThe staff The staff went the extra mile--especially the breakfast hostess--to make the stay pleasant. The rooms were very quiet and nicely appointed. June 9, 2014
Rated 2.0 out of 5.0 by Older, not-updated, very basic 2-star property This property should not have the Holiday Inn Express name. It is a poor representation of the Holiday Inn Express brand. It appears that this may be an older property purchased from another chain and was never updated. Older, scuffed furnishings. Air conditioning that is pointed downward, blowing directly onto the bed. We have stayed at many HIE properties and this is by far, the most diappointing one. June 4, 2014
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