Rated 4.1 out of 5 by 182
Rated 1.0 out of 5.0 Customer Service?
Other than the front desk the cleaning and hospitality was really poor. The individual who was covering the breakfast service was more interested in gossiping with the security guard and let the food run out. In fact she did not check it for 27 minutes only to find that the meat and eggs were gone. I know I sat and waited. The facility is getting a referb and it is a mess. The woman cleaning the floor in the lobby mopped in front of the elevators and in front of the dinning area during breakfast and everyone was trying to get around the wet floors. The business area was blocked by a table and you had to ask to get access to it.
October 28, 2014
Rated 5.0 out of 5.0 by Kerri518 Great place to stay
The staff was friendly and helpful. The rooms were clean and the bed comfortable. Breakfast choices were plentiful and very good. I will definately stay here again. Great value for the money.
October 26, 2014
Rated 5.0 out of 5.0 by robnyc My room was spacious and comfortable
I have stayed in Holiday Inn Express in my travels and have never been disappointed.
October 23, 2014
Rated 5.0 out of 5.0 by Review process stupid A pleasant end to a tough day
I arrived at the hotel after a very long, trying day. As I pulled into the parking lot I saw a bus unload perhaps 100 Junior High (or so I thought) students. My first reaction was "Oh no, I'll have to check in behind each of them. It will be midnight before I get to the room."
I was pleasantly surprised to find they had been checked in. However, all 100 had to go to their rooms in one of two elevators. I still thought it would be midnight.
The front desk clerk (I forgot to ask her name, but it was the evening of October 16 that I stayed at the hotel) came to my rescue.
I had asked to not be put on a floor with the children. The clerk not only cleared the way that I could get on the elevator first, but she had upgraded me to a suite. A very pleasant surprise, indeed.
You can count on me staying there the next time I'm in the area.
PS - the registration process to post this review is stupid. Why should I choose a nickname?
October 21, 2014
Rated 5.0 out of 5.0 by TNT801 Convenient location and Nicely Refurbished
Stayed here for a week to visit family. Location is convenient to restaurants and shops, as well as easy access to I-495, I-95 and I-395. Rooms were good sized and clean. Beds comfortable. Good size LCD TV and bathrooms. Very attentive staff.
October 21, 2014
Rated 5.0 out of 5.0 by Ed is my nickname Smoking
Recommend having smoking rooms again. A block of smoking rooms isn't going to hurt anything and guests would appreciate it!
October 19, 2014
Rated 5.0 out of 5.0 by MR. BELL Mr. Muhammad
I have stayed in this hotel over 10 times and every stay has been Excellent. There is a hotel staff by the name of Muhammad which started my stay there. He shows nothing but professionalism and well make sure you get what you need. Over the time I have been staying there they have upgraded there rooms twice which is always great for the guest. The food is ok, but the cookies they put out are to die for! Everytime I tavel to DC for Business ill never even think of another location to stay. Thanks Muhammad!
October 17, 2014
Rated 4.0 out of 5.0 by Joe K. Nice Clean Hotel
Nice clean hotel. Friendly staff, no issues. Iced tea and cookies in the lobby are a nice touch.
October 17, 2014