Rated 4.0 out of 5 by 140
Rated 1.0 out of 5.0 by Rach52 Nice Hotel with incompetent staff
The check in process was terrible at this location. The staff were confused and could not figure out my reservation. It took fifteen minutes to check in. Also I had called days before to request a crib in my room but the staff had no information on this. I had planned to stay at this hotel on my way back thru this area but ended up canceling after getting frustrated with the staff. As I was checking out I was trying to confirm the info on my next reservation a week later. The woman at the desk could not even read the computer system properly. I had a reservation with two rooms under one reservation and she insisted I only had one room booked. She turned the computer to show it to me and I had to explain how to read it to her. Also there was no recognition what so ever of my platinum status at the hotel. I have never had that happen at any other location. The staff seem to be confused and it was very unorganized. I was disappointed with my experience at this location.
August 16, 2014
Rated 3.0 out of 5.0 by phunnypharm Mediocre
Nice room upgrade at check-in ; dated room furnishings. The breakfast space was too small for the number of people and the food was only average.,.. I keep hoping for local touches of creativity and flair to the corporate fare!!! poor drainage in a/c unit lead to musty smell in room!! Lousy shuttle experience here!!!! If you have time constraints, best not to rely on provided shuttle service...And I hate the pillows!!!! lol
August 14, 2014
Rated 4.0 out of 5.0 by United13 Hallways and elevators as playgrounds
The nights I stayed at HIE in Springfield, VA...there were children that were playing in the hallways, and elevators even late at night. Needless to say, I can't sleep early hearing playing children...
August 14, 2014
Rated 4.0 out of 5.0 by itdave Comfortable, clean room
The appearance of the room is nice and recently renovated. I would prefer carpet throughout instead of tile near the door but that's just me. The bed was very comfortable. Other than people letting their doors bang shut in the hallway, I had a very peaceful stay and sleep.
August 13, 2014
Rated 5.0 out of 5.0 by Cindamom Accommodating staff
The room was comfortable and clean. The breakfasts were delicious. But what made the biggest difference for me was the friendliness and attentiveness of the staff. They provided a shuttle anytime requested. They printed directions and accommodated requests for any incidentals needed. Excellent staff!
August 9, 2014
Rated 5.0 out of 5.0 by Henri54 Clean and excellent service
Great value for the price. I stay in this hotel an average of 3 times a month, and I love the location, and the fact that the staff recognize me when I arrive.
I have received upgrades almost all my stays in this Hotel.
The shuttle service is available as of 7 AM and the metro is within 5minutes.
I have stayed for pleasure as well as for business.
August 9, 2014
Rated 5.0 out of 5.0 by MWaw Good stay
Came for an overnight stay. The rooms were modern and comfortable. Good wifi connection, then a decent breakfast buffet in the morning. At this price point you'd struggle to find a better deal.
August 6, 2014
Rated 5.0 out of 5.0 by nini01 near Washington DC
This place is very near the Washington DC area without the high parking fee! The staff were, friendly, helpful and very courteous! The free breakfast buffet was great! This location is near all the places you want to see in the Washington DC area. I would stay here again!
August 4, 2014