Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by Karymay Needs Updating
Breakfast was great. Staff was very helpful. Hotel and rooms need updating.
November 5, 2013
Rated 4.0 out of 5.0 by Dharma83 Check-in staff was nice and professional
The Filipino female staff was very professional, friendly and courteous during check-in and check-out. She made the check-in process seemed very smooth and fast. She also recognized and appreciated that I am a platinum member. I thank her for upgrading me to the highest floor - to an executive room. Room was clean and spacious. Bed was comfortable enough for a good night sleep.
October 23, 2013
Rated 3.0 out of 5.0 by alstxi Good but could be better
This hotel is in a good location. It's easy to get to once you figure it out. And it has a nice range of places to eat within easy walking distance for dinner. It was a bit pricey given that the A/C rattled, not all the TV stations worked, and the bed was rather stiff, but it worked for one night to help avoid the mess that is DC traffic. The staff was great and quite friendly.
October 20, 2013
Rated 5.0 out of 5.0 by GeraldineElliott4788977 A great hotel for the price!
I always know I am getting a comfortable, clean and welcoming room at Holiday Inn. The staff is friendly and the breakfast is good including yoghurt and wonderful cinnamon rolls.
They even had an Indian fundraiser while I was there complete with saris, henna and Indian jewelry for sale. In every way, the Holiday Inn in Springfield Va. exceeded my expectations.
October 18, 2013
Rated 5.0 out of 5.0 by Dksuri Great Place In DC Metro Area
Great place to stay near Wahington DC in the Metro DC Area
October 7, 2013
Rated 1.0 out of 5.0 by TheOwl We saw a mouse in the room 619
My guess saw a mouse in the room on Sunday 9/15 on Monday I talked with the General Manager Syed Iman; We went together to the room there was a small hold in the access door for the tub pipes.
He never call me o email me back, so NEVER I'LL BE BACK TO THIS HOTEL.
September 30, 2013
Rated 4.0 out of 5.0 by SilverPandaBear Hotel Appearance
We had a queen bed - the room being at the end of the hall was too small for the bed. The one good thing is that there was an extension cord for my apnea machine and cell phone.
September 23, 2013
Rated 5.0 out of 5.0 by Annie73 Good time
Love everything, especially the bedding and breakfast..
September 19, 2013
Rated 4.0 out of 5.0 by Alz1 Friendly in many ways
The Staff was great. I'll stay here any time I can when working in the North East part of the country. The ample parking is also a huge plus.
September 9, 2013
Rated 4.0 out of 5.0 by Streaming Streming
Good location near Washington, DC. Easy access from interstate. The web site needs better directions when arriving from the South. Nice to have free shuttle service available.
September 9, 2013
Rated 5.0 out of 5.0 by Marlynn516 What a GREAT surprise!
My husband and I were a long way from home when arriving in Springfield, VA and knew nothing about the area but were wanting to take the Metro to DC. We learned Springfield was the last stop. The Holiday Inn Express wasn't much for street appeal but WOW, when we walked in it was a total surprise. Clean, nice, updated hotel with employees that had smiles on their faces very willing to offer their help. They, too, were all very clean and dressed well. Our room was fantastic; clean, updated and quiet. Also very affordable as we had checked around at other hotels in the area. The breakfast was also great! Many choices and very clean. The coffee was fresh and yummy flavor. Both my husband and I would recommend this hotel to either yourself, or your family. Great, affordable, clean experience and a FREE shuttle to the Metro!
September 3, 2013
Rated 2.0 out of 5.0 by Murtogs Overly priced for poor hospitality
Staff at the pool were rude and abrupt. The breakfast staff stood over us like hawks and at exactly 9:30am they came and took every item away. People were still in line trying to get breakfast. The upgrades to the building are nice but not worth the way you are treated.
August 31, 2013
Rated 5.0 out of 5.0 by MAJ52 I would stay here again!
I stayed here with my daughter while we toured D.C.for the week. The location was convinced. Check-in was easy. The room was nice. It was clean. Great tv and had a mini fridge & microwave. The bed was comfy and you're given a choice of firm or soft pillows. The only negative about the room was that it was a bit warm at times but keeping the curtains closed took care of that. Breakfast was great! The best part was the staff. Everyone was friendly and helpful. We took the shuttle to the metro daily and the drivers were fantastic! I'd definitely stay here again!
August 31, 2013
Rated 5.0 out of 5.0 by RoadWarrior2000 Great Experience
Staff is great, rooms clean and comfortable, remodeling in process but did not affect stay.
August 26, 2013
Rated 4.0 out of 5.0 by Tami67 Transportation issues
I have stayed at this hotel many times because I know that the service will be good and the room will be comfortable. However, I won't stay here again when I need shuttle service to and from the metro. There were times when I had to wait at the metro station for over half an hour when the hotel is only 10 minutes away! Once I gave up and took a cab after waiting close to an hour.
August 19, 2013
Rated 3.0 out of 5.0 by Chief3 Less than average
I understand that Holiday Inn Express does not have all the fancy amenities as other hotels, but this one just seemed to fall shorter than the average hotels. The towels felt like sand paper, there seemed to be a language barrier when I checked in (I asked for a tax exempt form; the young lady smiled and kept telling me my room number and the wireless code). The ongoing construction did not help the situation either. The location was very convenient for the conference I was attending and it was walking distance to a couple of local restaurants but I think that I may choose another hotel in the IHG family if I do go back again.
August 19, 2013
Rated 4.0 out of 5.0 by Rachel30 Great stay
Every stay I have here is excellent. The staff is amazing.
August 10, 2013
Rated 5.0 out of 5.0 by Halfmarathon131 Very comfortable room and great shuttle service
First time staying at this location...certainly not the last. The most impressive was the shuttle service to and from the Springfield metro. The service was very prompt and the drivers helpful. The room was clean and very comfortable. The only problem was on Sunday morning the was such a large amount of people there for breakfast that was not enough food and too long of a wait for what was left.
August 9, 2013
Rated 3.0 out of 5.0 by jlv42 family fun!?
We stayed as the first 5 days; part of our 2 week vacation of the East coast. Conveniently located, and shuttle service to Metro stations were GREAT, The actual hotel rooms on the other hand, were "old" and noisy. The hotel seemed to be undergoing some maintenance, but there were painters outside our window on a late afternoon, just carrying on a conversation. There was a wedding/party with loud music booming until well after 11pm, with young children this was not a welcome sound! The staff was fairly helpful, although when we asked for an upgrade, or at least a fridge, they were unable to help us in either account. We are Platinum Elite members, usually we have no issues. Might not stay at this hotel again, unless it is quite different.
August 5, 2013
Rated 3.0 out of 5.0 by BishopDawg One night stay
Crowded...rather loud...rooms okay but nothing to bring me back. Staff was as helpful as they could be dealing with the crowd. Great breakfast....limited on space...again due to the crowd. Great Location to stay to hop on the Metro to get in to DC. If I stayed here again it would be because of the location to the Metro Station.
August 3, 2013
Rated 4.0 out of 5.0 by alicelouise nice staff
No air conditioning in hallway or elevators. Food was sparse at breakfast. Shuttle was a problem and long wait.
August 1, 2013
Rated 1.0 out of 5.0 by Elie22 One and half star on a good day
This place is very old and outdated. Under renovations but don't let the finished lobby fool you. My room was dirty and old. I've stayed at Holyday Inn Express on at least 10 previous occasions without a problem but I would never stay here again.
July 28, 2013
Rated 4.0 out of 5.0 by budget room and food
room and bath room a little small. and the food was same old same not very good. staff were very nice loved the shuttle to metro train.
July 25, 2013
Rated 5.0 out of 5.0 by WearyTraveler2013 Unexpected Surprise
We had actually booked a room at a competitor hotel nearby and passed this place on the way to our original hotel. The conditions at our original hotel were so abysmal we stayed there less than an hour before cancelling our reservations due to security issues and booking a room here. The staff were incredible. After hearing about our experience they gave us a complimentary upgrade to an executive king room (which was great because we were traveling with a little one, so the fridge was helpful). Cannot recommend this property enough.
July 23, 2013
Rated 2.0 out of 5.0 Lights Out
Booked for 3 nights because this Holiday Inn is so close to the Metro. On third night all power to the hotel was lost and could not be repaired in a timely manner. The hotel staff made reservations at another motel about 20 miles South of DC. They had everything, including gathering my luggage, well organized. I can image what a difficult task this must have been. All guests had to be moved and someone had to walk up stairs to sometimes the tenth floor to gather belongings. The staff did an excellent job. I definitely would stay here again.
July 20, 2013
Rated 2.0 out of 5.0 by tali25 Would NOT recommend for people who travel frequently
I am a priority club member and stay at a lot of Holiday Inn properties. This one was one of the worst. First of all it was extremely run down. The outside was awful, lobby was fine, room had old and worn furniture/furnishings, carpeting, etc.. Had to wait 15 minutes to check in because the only person at the counter was extremely slow and chit chatty with the ONE person in front of me. Myself and the other patrons waiting finally got irritated enough that another employee(who had walked by multiple times already) asked if I needed help. There was no microwave or frig in the room(irritating), and no outlets on or near the nightstands(extremely irritating!). I had to move the bed in order to plug something in. Also, no acknowledgement or perks for priority club members, no upgrade for platinum even though I was told they weren't near capacity. As someone who travels frequently for business and is very use to the benefits of being a priority club member, I would NOT recommend this property. Even if it is cheaper than other local Holiday Inn properties, I found it very inconvenient and will not be returning.
July 19, 2013
Rated 4.0 out of 5.0 by Zamboni Great Staff, safe and clean room
We went on a two week road trip this summer and the staff at this Holiday Inn Express was by far the best. They were very attentive, friendly and courteous. The food was good at the breakfast bar and the cleanliness was very good, they were constantly watching it and cleaning tables/counters as necessary.
We had no problems with our room, everything worked fine. The hotel is over 30 years old and does show it's age in places. When we were there they were painting the exterior and redoing portions of the parking lot, so that was a bit of a mess. Plus as others noted, the hallways were a bit warm to even hot. The hotel is in a commercial area right next to the highway and felt safe.
Very convenient to DC. The courtesy van will get you to the MART stop in about 10 minutes, then a 30 minute ride down to the Smithsonian stop from there. There's a few places to dine nearby that you can walk to, and the courtesy van will take you to a number of other places if you wish.
All in all a good place to stay if you'd like to balance a less expensive hotel with a Metro ride to DC, versus a more expensive Hotel in downtown DC. We'll definitely stay there again if we travel to DC.
July 17, 2013
Rated 5.0 out of 5.0 by Robert153 Great Staff
Big room, comfortable bed, awesome staff! Arrived July 4th and used the DC Metro for the 1st time. Hotel is not close enough to walk but the hotel provides a shuttle upon request. Used the shuttle to and from the Metro for 3 days and they were quick to accomodate each time. Additionally, the free shuttle service is supposed to end at 10:30 PM but on the 4th, the driver stayed until after midnight to ensure all hotel guests returned from the festivities in the city....AWESOME!!! Was a little worried about transportation to and from the city when made the reservation but the cost savings was incredible and my concerns were quickly eliminated. Will absolutely stay here again on my next trip to the DC area.
July 17, 2013
Rated 2.0 out of 5.0 by Sreenu Worst mattress
First one room got allocated, that room was already occupied by some one else, later on they had given sencond room after 20 wait, but that room mattress is worst, I had back pain due that mattress. Bath room wall paper is coming out, hair drier stop working. Over all bad experience.
July 14, 2013
Rated 5.0 out of 5.0 by flyb727 Great location and value for the money
Got treated well by the staff, and felt safe and comfortable.
July 13, 2013