Rated 4.0 out of 5 by 74
Rated 4.0 out of 5.0 by mcmac25 Good Hotel
This is the second time I stayed in this hotel and it's a good place to stay. The first time the room was better. This time the room we got the bathroom door didn't shut and the bathroom didn't seem as clean as the first one. The beds are comfortable the TV has a variety of channels. The staff is very nice but the breakfast ends too early on a weekend. The shower is great. Overall is a good place to stay.
July 12, 2013
Rated 1.0 out of 5.0 by unhappy904 unable to open door
I have stayed at many Holiday Inns and they are usually my favorite and a brand that I have felt I could trust but I want ready to check-out upon arrival. I was unable to open the door because neither of my keys had been programmed for the room assigned me. Once my key was programmed, I tried again and was unable to open the door - it was stuck. I went back down to reception where they looked at me like I crazy and asked if I had gone to the correct room. I asked if someone would like to accompany me. A staff member accompanied me to the door and was also unable to open without a great deal of force. He said he'd have someone look at it the next day. We had to make the same effort to get out the next morning. Not to sound dramatic, but I am glad there was not a fire.
July 11, 2013
Rated 1.0 out of 5.0 by foghorn unknown charges to my credit card
Stayed there using my reward points and was charged $27.25 on 6/24/13 my credit card.
Spoke to Vivan(at hotel) on 6/26/13 and she stated that I would be getting a credit within 5-7 days.
As of this date 7/9/13 I have seen NO adjustment to my account
PLEASE ADVISE ASAP
July 9, 2013
Rated 5.0 out of 5.0 nice place!!
I only stayed one night for our church outreach but I must say the room was nice and the bed very comfortable, The hotel was clean and staff was very friendly. Breakfast had a variety of items and they had awesome coffee!! I would highly recommend this place!!
July 6, 2013
Rated 5.0 out of 5.0 by Ejthedj Great shower head
I loved the stay in DC at your hotel with my family. I was tired when I got there from N.C. But after about 20 min in the shower I was refreshed and ready to explore our nations capital. I will change the shower head at my house!(please install exhaust fan in the bathroom)
July 4, 2013
Rated 2.0 out of 5.0 by Hersch656 Air conditioner stopped working twice-once each day of my stay. Couldn't access internet for two day stay
The staff was friendly and accommodating, which is expected. However, the airconditioner failed twice (once each day of my stay) and I couldn't access the internet either day-this is a first for me and frustrating. Will not stay here when in the area again.
June 25, 2013
Rated 5.0 out of 5.0 by Meema4 Location
Because my stay was a one night with a desire to have a guick on/off close to I 95, I chose this Holiday Inn. As a gold Priority Club member, I was given a welcome bag with goodies upon arrival. Close to highway, but very quiet in room. Staff offered to drive me to a restaurant for dinner, but I declined. This HI is ideal for someone traveling on I 95 and just passing through. Two minutes off and two minutes back on. My room was just fine and clean.
June 18, 2013
Rated 5.0 out of 5.0 by jackhondo123 Great Service
We really enjoyed our stay. All of the staff were great. The rooms were clean and comfortable. The neighborhood seemed very safe. There were restaurants nearby. When ever we wanted to know something, the staff was right there to help. This is by far, the best hotel we have ever stayed at during our vacations. Special thanks to Stacy.
June 15, 2013
Rated 5.0 out of 5.0 by Millz Best stay across the country!
We had a 3 day event in DC. There were many junior high students all weekend at this hotel. Samir (sp) gave us a 10th floor room away from all the noise. The students even used one elevator leaving one for the other guests. The breakfasts were great because the rest of the jr. High students were fed in a separate room leaving our breakfast plentiful,and quiet. On Sunday, we had left at 3:30am, but other family members said a bunch of basketball students came through like locusts, not leaving much for other guests. Maria and the other beautiful girl really kept the breakfast full, and fresh. I know Maria likes that pancake machine! Congrats to the new mother, manager.
The other kudos at this hotel goes to Stacy and the van driver. They were professional, courteous and above all really helpful.
This service only comes with good management and supportive corporate people.........THAT is why I had my family book here and with HIEXPRESS .
June 15, 2013
Rated 5.0 out of 5.0 by Henri54 Great location and excellent service
I use this hotel almost weekly on my business trip. The value is great, the staff is very courteous, and the rooms are clean and quiet. There is not much entertainment, but the hotel provides a shuttle service on call to and from the Springfield metro station. Restaurants are within 10 minutes walking distance; Mike's Grill($$$#, and Kate's Pub #$) are 2 examples.
June 3, 2013
Rated 5.0 out of 5.0 by bsga Convenient to DC!
Stayed for 3 nights with my wife and two sons while visiting DC and my locally-based military son. Location is convenient to I-95, I-395, & I-495. Drive time is 15-20 minutes from National Mall area without traffic. Franconia-Springfield Metro station is nearby (end of the Blue Line). Comfortable accommodations and friendly, attentive service. Rooms and breakfast are as expected in a well-run Holiday Inn Express. Basic dining and shopping options are close by.
June 2, 2013
Rated 3.0 out of 5.0 by tmama not impressed
no i would not recommend this hotel. i was very unhappy with the cleanliness of the bathroom even though i didnt express my concerns this is the second time that i have been very dissatisfied with the bathroom it was also in poor shape. the looked like it was going to fall any minute and the walls inside the shower looked like the had had some very poorly done repairs. i would not have stayed there more than one night.
May 2, 2013
Rated 4.0 out of 5.0 by kwj60 Great Service! Comfortable bed. Older property.
Though this is an older building, the staff and attentiveness really make it a great choice to stay in the DC metro area. We particularly LOVED the complimentary shuttle bus to and from the nearest Metro station! They will also take you and pick you up from nearby restaurants!! Very friendly and helpful.
May 2, 2013
Rated 4.0 out of 5.0 by tony71 Comfortable and friendly
Staff in this property was very friendly. They greeted you as a guest and not as a number.
The room was very comfortable, bed was excellent.
Extremely good value for money, specially if you are a gold member.
I little further away from the city, but still not far.
Shops next door, very convenient.
April 24, 2013
Rated 4.0 out of 5.0 by travelinman11 Convenient
The staff were pleasant and helpful and the room was basic but clean. My biggest disappointment was in the TV selection. I spent 3 nights there on business and HBO or basic in room movie selections would have been nice during the evenings.
April 17, 2013
Rated 5.0 out of 5.0 by wtwct21 Stay here when visiting D.C.
We were happy with both the hotel and it's location. The commute into D.C., leaving the hotel about 9A, wasn't bad at all. We did Park and Ride one day to take the metro in to D.C. so we left the hotel earlier that day. The ride was about 40 minutes, but not a bad experience overall. The only negative was the window heat/air unit in my room (#919). It was extremely noisy. We had to turn it off when time to go to sleep. The weather the first week of April, 2013, was chilly; a couple of nights we would have liked to leave it on .
April 17, 2013
Rated 4.0 out of 5.0 by dimpfl70 good location
This Hotel was chosen because it was close to the Metro so we could easily for back and forth to DC. The breakfast was great and service good. We enjoyed our stay.
April 16, 2013
Rated 5.0 out of 5.0 by RunSilent Compliments to your Staff!
Many things can be compared but the warmth of the staff is normally a reflection of the management. Your people were friendly and helpful!
April 13, 2013
Rated 5.0 out of 5.0 by klp1 Great staff and excellent location with easy commute to downtown DC
The desk clerk was outstanding. Room was clean and comfortable. Good location with several restaraunts very close. Will stay here again.
April 10, 2013
Rated 5.0 out of 5.0 by OttR Great Place!
We found Holiday Inn Express Springfield handy to all the places we needed to go during our stay in the DC area. It was quiet, had a beautiful lobby and courteous staff. We liked the scent of the Rainkissed Leaves shampoo, conditioner & lotion & the mouthwash was especially thoughtful. Thanks; we'll stay here again :)
April 6, 2013
Rated 5.0 out of 5.0 by otterswife Great Hotel with a comfortable bed and the best staff
We recently stayed at this hotel and loved every minute.My son and I stayed at this hotel in 2007 on a trip to DC. And we were so pleased last time that is why we stayed here again with my husband.There have been many updates done since we were here last .The room was very nice and quiet and we were near the freeway.The internet never had any disconnections.The staff is wonderful and very helpful.
Stacey the night manager is marvelous, he made us feel like we were at home.He recommended places to eat which were wonderful. and close by We highly recommend Mike's Steak house we are still talking about our dining experience.He even gave us a coupon for $10 off our meal. for another restaurant.You just do not get service like this at other hotels..Stacey is your brightess star !!!.
This hotel has a van/shuttle service which takes you to the (metro/airport/shopping/restaurant) which is also very nice. service.We did not want to drive to DC.We really needed some time away to relax and unplug and your hotel and staff helped in making this a wonderful time.Even though the cherry blossoms were not in bloom, that only means we need to come again and stay here.again.Keep up the great work everyone.
April 2, 2013
Rated 2.0 out of 5.0 by wdave A little dated
The property is older and is in need of an indepth facelift. Musty odor everywhere. Dust on almost every surface, even the front desk.
Room was clean otherwise, linens were greyish white but had no odor.
If I had to, I'd stay there again. It was safe and the staff is good!
March 21, 2013
Rated 5.0 out of 5.0 by RXGONZ Most Hospitable
I have stayed at this property for several times in the past two years always on business. The staff is just awesome! Arriving here is like coming home to mom's. They make you feel very much at home. Despite being next to the interstate, it is actually very quiet, a tribute I think to the build. I am usually in a hurry in the morning, yet, find the HOT breakfast which starts at 0630 hours to be not only tasty but wholesome, and usually get a generous amount to my fill. Perhaps one of the best of the staff is Stacey. I do recall he remembered me after my 1st visit almost two years ago and knows my special needs as I sometimes travel with an elderly parent just to get him away. Stacey is particular to ensure my parent is care for and has the type of accommodations he needs. Housekeep too is particular to ensure we are given special attention. At least one of the restaurants just across in the plaza ensure we receive a 10% discount just for staying at this location. They will take you to and from the Airport without a fuss. The WiFi is also without incident, no disconnects as is common in other hotels. That is most important to me as I spend a lot of time on the net. What I really like is that they seem to actually remember you after the first visit and that really makes me feel like I am where I belong and am most comfortable staying.
March 18, 2013
Rated 5.0 out of 5.0 by Theresa88 Comfortable Bed and great service
This was my first stay at Holiday Inn Expess in Springfield, Va. It was an excellent hotel and the bed was comfortable and the breakfast was great. Would definitely stay here again.
March 18, 2013
Rated 1.0 out of 5.0 by Traveler668899 Poor hotel
The room is clean, but it is very old, noisy, it is not worth the money.
February 4, 2013
Rated 4.0 out of 5.0 by Luvlyv73 Easy on Off 95
I have enjoyed each and every time I have stayed at this location. It has easy access to the hyw and has a very good staff attitude. There are places to eat within walking distance. And also tanning, massage, manicure and pedicure services in that area also within walking distance. Nice place to stop on a long trip or even a weekend get a way to relax.
January 15, 2013
Rated 5.0 out of 5.0 by Hacheck Outstanding staff, service and an awesome CLEAN environment!
Pardon the delay in writing this deserving review for the entire staff at the Holiday Inn Express, Springfield, VA.
My husband and I have ALWAYS selected this particular Inn upon our visits to the DC area. The friendly welcome we receive, the care, concern and interest of all of our needs continue to be most evident by the staff no matter what their title or position.
Our rooms are ALWAYS clean, the breakfast area spotless and the front desk managers welcoming, humble and customer friendly. It is evident that the employees of this Inn, take pride in their professions as they continue to demonstrate a positive attitude in all that they do.
In particular my husband and I wish to commendate the front desk managers, for their humility and sincereity in carrying out their day to day challenges. Their work ethics are commendable and their personality most welcoming. There hasn't been a time when we were in need of one thing or another when these managers didn't make sure our needs were met. HIE corporation should also be commended for employing such staff members.
We will continue to patronize this Inn in the future for all of our trips to the DC area. Thank you for your interest in providing this survey.
It is imperative in our eyes that the customer continue to express the comfort, care and cleanliness regarding their "home away from home"!
January 14, 2013
Rated 5.0 out of 5.0 by eglidewarrior Great location and clean room
I have stayed at many Holiday Inns and this one is a very nice place to stay. Staff was friendly and very responsive.
January 2, 2013
Rated 5.0 out of 5.0 by Quinton33 Holiday Inn, Springfield
The staff were friendly and helpful. The room, furnishings and bathroom were clean, well maintained and entirely satisfactory. Other things, the elevator, the breakfast room, everything worked well. The shuttle to the metro was a great help. Altogether, an entirely good experience. I would stay there again.
December 12, 2012
Rated 5.0 out of 5.0 by Smitty188 Overall
Have stayed here several times. This time was the best. Although all the times have been good. Staff were all friendly. Had a minor issue with extra billing on my credit card but a call to the hotel was all it took to correct it and credit me with the money.
December 5, 2012