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Rated 4.0 out of 5 by 160 reviewers.
Rated 3.0 out of 5.0 by Overall not good Pillows were lumpy and uncomfortable; refrigerator was making a loud noise & had to be replaced (took 2 days to complete). Upon check out had to have bill corrected bc I was over charged. Carpets in halls & elevators dirty. April 13, 2014
Rated 4.0 out of 5.0 by Remodeling This property is being renovated. Our initial room was 2 doors down from the renovations. We asked to be moved. We were moved, but it took about 45 minutes in limbo until they found a room for us. We traded in a king room for a room with 2 doubles. However, the manager was very apologetic and gave us complimentary vouchers to Outback. The contractors doing the work appropriated the luggage racks and when they rode up the elevators it reeked of smoke as they must have gone outside for smoke breaks. The staff was friendly and eager to please. The parking is free and there is a complimentary ride to the Metro station and baked cookies and cocoa along with coffee at the check in area. We were happy with room 715, got a good night's sleep and asked to stay over but they were booked full. I would stay here again-after renovation. April 11, 2014
Rated 1.0 out of 5.0 Room was smelling horrible Room was smelling, complained was told house keeping will come but no one did. Told this at checkout, was told Manager will call, not received call yet. April 9, 2014
Rated 4.0 out of 5.0 by great customer service We have stayed at this property on several occasions. We have always had great customer service. The complimentary breakfast is a great plus. March 17, 2014
Rated 2.0 out of 5.0 by OK place for the price I have been staying at Holiday Inns for many years and this is on the bottom of the list. At check in it was fast but that is the it. The breakfast was horrible, biscuits were like rocks everyday so I went to dunkin doughnuts instead. The one day I tried the eggs they had a excessive amount of salt. This place had to have been a different hotel before it became a holiday Inn. March 11, 2014
Rated 2.0 out of 5.0 by Budget Hotel in Spreingfeild area Complimentary breakfast was good, hotel location is a bit far from Metro station, however, surrounding shops and supermarket is a plus. March 10, 2014
Rated 5.0 out of 5.0 by Wonderful stay! My first time at your hotel. It was lovely and we'll plan to stay next time we are in this area! March 7, 2014
Rated 4.0 out of 5.0 by Good Experience Overall Overall, we had a good experience. The staff members were pleasant, and the public areas were clean and welcoming. The room was comfortable and clean, but a bit cramped, and worn. The door knob didn't work correctly, light fixtures were old, and there was a cranking sound from something on the other side of our wall that made items inside our room rattle. (Luckily, it only happened once#. The location is ideal for a trip into DC, and has easy access to the Franconia/Springfield Metro #Blue Line). Generally, a positive experience since we were on a budget. February 26, 2014
Rated 5.0 out of 5.0 by Great Place to Stay, Great Service Stay here when in the area, about once a month. Conveniently located for business needs in DC and Northern Virginia. Staff has been friendly, helpful, and courteous. Been staying here for many years, recently updated facility. However, somewhat disappointed. Not sure what happened but there was a gentleman (Stacy) at the front desk who was extremely service oriented and always took care of needs. Even knew him on a first name basis and he greeted me, by name, as soon as I walked through the front doors and extended a handshake. I'm a Platinum and he always made sure that if room upgrade was available it would be taken care of. I understand that he is no longer working at the hotel as of a couple weeks ago. Not sure if other staff will be able to fill the void. They should get him back. We'll see how it goes. January 31, 2014
Rated 4.0 out of 5.0 by Renovations Nice but needs better customer service Nice renovations but they need to work on customer service for the shuttle to and from Metro station hub. Other then that I would stay here again. January 11, 2014
Rated 5.0 out of 5.0 by ANOTHER GREAT STAY! Thanks again, Stacey and all the staff, for another wonderful stay at Holiday Inn Express in Springfield, VA! Everything was wonderful, as usual! Staying at this hotel is like coming home!! Can't wait to see you all again!! January 11, 2014
Rated 5.0 out of 5.0 by Great Stay It was a good stay. Very nice room for the price, convenient location, nice staff. Will definately come back to this hotel again! January 7, 2014
Rated 5.0 out of 5.0 by 4th stay 4th stay at this property for business. Outstanding room and service once again. Had a minor facility problem and it was promptly and cheerfully corrected. Highly recommended. January 6, 2014
Rated 3.0 out of 5.0 by Christmas Trip The hotel was a bit old but still nice. The walls were a little thin so we could hear people in the halls. The front desk helped out with getting to DC for the night. January 6, 2014
Rated 5.0 out of 5.0 by Fabulous Management, Staff and Stay! We were hosting a huge New Years Eve party at a local venue on 12-31-13 and partnered with Holiday Inn Express Springfield to block rooms for our guests at discounted rates, including shuttle service to the venue. Management and all their staff were professional, on-point and simply wonderful to work with. Our guests had a great experience and we received many thanks for choosing them. Breakfast was perfect, WiFi strong, beds so comfy, rooms immaculate - just an all around fabulous experience. We will surely recommend and refer this hotel to all our clients and use them in the future for any area events. EVH Co-Principal•CFO•Media Coordinator ElektrikEventz™ Nightlife How it was Meant to Be. DC•Gulf Coast January 4, 2014
Rated 5.0 out of 5.0 by Great customer service Mohamed at the front desk ,was very pleasant , accommodated my family needs ,and helped us find our way around the area and gave a great dinner suggestion .Thank you December 29, 2013
Rated 5.0 out of 5.0 by nice and affordable! We arrived an hour before 3 PM. they let us in right away! :) staff lady was nice at the lobby. Room was clean with a nice view. TV works! Free Wi-Fi. Both beds were comfortable. Bathroom was clean and shower water was hot. The one thing was the faucet, it didn't seem to have warm water, only cold. It was just a tad hard to pull up. Anyway, I LOVED the free breakfast the next morning! (it was Xmas Day!) very nice hotel. Overall experience was really good. I would recommend this place December 28, 2013
Rated 5.0 out of 5.0 by Great stay for the price Hotel very convenient to the metro station and free shuttle service is available by hotel, front desk personnel were friendly and knowledgeable and free breakfast bar was always well stocked and clean, we will book this facility again on our next trip to DC December 18, 2013
Rated 4.0 out of 5.0 by Cold room Room 523 was the coldest room I have stayed in. There was cold air blowing in around the heat pump unit. It is costing you money to maintain the room at a suitable temperature. December 5, 2013
Rated 5.0 out of 5.0 by Our Hotel of Choice!! My husband and I have always enjoyed staying at the Holiday Inn Express, in Springfield. We were Virginians, until we retired to Delaware 10 years ago, so naturally, we still have family and friends there, but choose to sometimes have our own accommodations. This convenient hotel offers a clean room at reasonable prices, throughout the year. The hot breakfast is great and plentiful, but mostly it's the wonderful STAFF that keep us coming back - ESPECIALLY the daytime manager, who is a delight! We have tried others in the area, but without a doubt would most definitely recommend HOLIDAY INN EXPRESS, SPRINGFIELD!!! December 4, 2013
Rated 5.0 out of 5.0 by Enjoyable Business Stay I had to stay for two weeks for business & completely enjoyed my stay. The staff was very professional and bent over backwards top make my stay pleasant. The room was clean and the housecleaning staff did everything to make me comfortable. The wireless access never failed and was fast, even in the evening when everyone was on it. The breakfasts were always tasty, hot and on time. The only thing I did not like was the lack of an on-site restaurant and bar. But there are great restaurants and watering holes within walking distance. The area is clean and safe. I have nothing but great things to say about this hotel. I was just informed that I had to go back to the DC area for another two weeks & I requested this hotel specifically. November 27, 2013
Rated 4.0 out of 5.0 by Suggestion for shuttle service. The complimentary shuttle is a great service that we took advantage of. However, when we called from the Metro station to get picked up, we were told the shuttle would be there in 15 minutes. After 20 minutes passed (on a very cold and windy evening) we called again and were told that the shuttle hadn't even left yet. We ended up taking a taxi because we were going to be late for a meeting and were getting very cold waiting there. If we had been given a more accurate estimate for the shuttle's arrival, we could have saved some time and discomfort. November 25, 2013
Rated 5.0 out of 5.0 by Courteous Staff and Comfortable Room When I travel to the area I almost always stay at this Holiday Inn Express. Great rates with excellent service and comfortable rooms. November 18, 2013
Rated 5.0 out of 5.0 by Restored my faith in Holiday Inn I rarely stay at the Holiday Inn only because my previous perception was that it was just a step up from a motel. To my surprise the room was very comfortable and spacious. For the price that I paid I was extremely impressed. I would definitely stay there in a future if necessary. November 14, 2013
Rated 5.0 out of 5.0 by Quiet and Relaxing Visit Although our time in the DC area was for a party and visiting family, we had a very restful and quiet couple of nights stay at the Holiday Inn Express in Springfield. It refreshed us to the point of being able to do it all over again the next day! November 13, 2013
Rated 5.0 out of 5.0 by Comfortable home away from home Great staff and service at an affordable price. The room was clean and comfortable. November 11, 2013
Rated 4.0 out of 5.0 by Needs Updating Breakfast was great. Staff was very helpful. Hotel and rooms need updating. November 5, 2013
Rated 4.0 out of 5.0 by Check-in staff was nice and professional The Filipino female staff was very professional, friendly and courteous during check-in and check-out. She made the check-in process seemed very smooth and fast. She also recognized and appreciated that I am a platinum member. I thank her for upgrading me to the highest floor - to an executive room. Room was clean and spacious. Bed was comfortable enough for a good night sleep. October 23, 2013
Rated 3.0 out of 5.0 by Good but could be better This hotel is in a good location. It's easy to get to once you figure it out. And it has a nice range of places to eat within easy walking distance for dinner. It was a bit pricey given that the A/C rattled, not all the TV stations worked, and the bed was rather stiff, but it worked for one night to help avoid the mess that is DC traffic. The staff was great and quite friendly. October 20, 2013
Rated 5.0 out of 5.0 by A great hotel for the price! I always know I am getting a comfortable, clean and welcoming room at Holiday Inn. The staff is friendly and the breakfast is good including yoghurt and wonderful cinnamon rolls. They even had an Indian fundraiser while I was there complete with saris, henna and Indian jewelry for sale. In every way, the Holiday Inn in Springfield Va. exceeded my expectations. October 18, 2013
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