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Rated 4.0 out of 5 by 123 reviewers.
Rated 2.0 out of 5.0 by Overly priced for poor hospitality Staff at the pool were rude and abrupt. The breakfast staff stood over us like hawks and at exactly 9:30am they came and took every item away. People were still in line trying to get breakfast. The upgrades to the building are nice but not worth the way you are treated. August 31, 2013
Rated 5.0 out of 5.0 by I would stay here again! I stayed here with my daughter while we toured D.C.for the week. The location was convinced. Check-in was easy. The room was nice. It was clean. Great tv and had a mini fridge & microwave. The bed was comfy and you're given a choice of firm or soft pillows. The only negative about the room was that it was a bit warm at times but keeping the curtains closed took care of that. Breakfast was great! The best part was the staff. Everyone was friendly and helpful. We took the shuttle to the metro daily and the drivers were fantastic! I'd definitely stay here again! August 31, 2013
Rated 5.0 out of 5.0 by Great Experience Staff is great, rooms clean and comfortable, remodeling in process but did not affect stay. August 26, 2013
Rated 4.0 out of 5.0 by Transportation issues I have stayed at this hotel many times because I know that the service will be good and the room will be comfortable. However, I won't stay here again when I need shuttle service to and from the metro. There were times when I had to wait at the metro station for over half an hour when the hotel is only 10 minutes away! Once I gave up and took a cab after waiting close to an hour. August 19, 2013
Rated 3.0 out of 5.0 by Less than average I understand that Holiday Inn Express does not have all the fancy amenities as other hotels, but this one just seemed to fall shorter than the average hotels. The towels felt like sand paper, there seemed to be a language barrier when I checked in (I asked for a tax exempt form; the young lady smiled and kept telling me my room number and the wireless code). The ongoing construction did not help the situation either. The location was very convenient for the conference I was attending and it was walking distance to a couple of local restaurants but I think that I may choose another hotel in the IHG family if I do go back again. August 19, 2013
Rated 4.0 out of 5.0 by Great stay Every stay I have here is excellent. The staff is amazing. August 10, 2013
Rated 5.0 out of 5.0 by Very comfortable room and great shuttle service First time staying at this location...certainly not the last. The most impressive was the shuttle service to and from the Springfield metro. The service was very prompt and the drivers helpful. The room was clean and very comfortable. The only problem was on Sunday morning the was such a large amount of people there for breakfast that was not enough food and too long of a wait for what was left. August 9, 2013
Rated 3.0 out of 5.0 by family fun!? We stayed as the first 5 days; part of our 2 week vacation of the East coast. Conveniently located, and shuttle service to Metro stations were GREAT, The actual hotel rooms on the other hand, were "old" and noisy. The hotel seemed to be undergoing some maintenance, but there were painters outside our window on a late afternoon, just carrying on a conversation. There was a wedding/party with loud music booming until well after 11pm, with young children this was not a welcome sound! The staff was fairly helpful, although when we asked for an upgrade, or at least a fridge, they were unable to help us in either account. We are Platinum Elite members, usually we have no issues. Might not stay at this hotel again, unless it is quite different. August 5, 2013
Rated 3.0 out of 5.0 by One night stay Crowded...rather loud...rooms okay but nothing to bring me back. Staff was as helpful as they could be dealing with the crowd. Great breakfast....limited on space...again due to the crowd. Great Location to stay to hop on the Metro to get in to DC. If I stayed here again it would be because of the location to the Metro Station. August 3, 2013
Rated 4.0 out of 5.0 by nice staff No air conditioning in hallway or elevators. Food was sparse at breakfast. Shuttle was a problem and long wait. August 1, 2013
Rated 1.0 out of 5.0 by One and half star on a good day This place is very old and outdated. Under renovations but don't let the finished lobby fool you. My room was dirty and old. I've stayed at Holyday Inn Express on at least 10 previous occasions without a problem but I would never stay here again. July 28, 2013
Rated 4.0 out of 5.0 by room and food room and bath room a little small. and the food was same old same not very good. staff were very nice loved the shuttle to metro train. July 25, 2013
Rated 5.0 out of 5.0 by Unexpected Surprise We had actually booked a room at a competitor hotel nearby and passed this place on the way to our original hotel. The conditions at our original hotel were so abysmal we stayed there less than an hour before cancelling our reservations due to security issues and booking a room here. The staff were incredible. After hearing about our experience they gave us a complimentary upgrade to an executive king room (which was great because we were traveling with a little one, so the fridge was helpful). Cannot recommend this property enough. July 23, 2013
Rated 2.0 out of 5.0 Lights Out Booked for 3 nights because this Holiday Inn is so close to the Metro. On third night all power to the hotel was lost and could not be repaired in a timely manner. The hotel staff made reservations at another motel about 20 miles South of DC. They had everything, including gathering my luggage, well organized. I can image what a difficult task this must have been. All guests had to be moved and someone had to walk up stairs to sometimes the tenth floor to gather belongings. The staff did an excellent job. I definitely would stay here again. July 20, 2013
Rated 2.0 out of 5.0 by Would NOT recommend for people who travel frequently I am a priority club member and stay at a lot of Holiday Inn properties. This one was one of the worst. First of all it was extremely run down. The outside was awful, lobby was fine, room had old and worn furniture/furnishings, carpeting, etc.. Had to wait 15 minutes to check in because the only person at the counter was extremely slow and chit chatty with the ONE person in front of me. Myself and the other patrons waiting finally got irritated enough that another employee(who had walked by multiple times already) asked if I needed help. There was no microwave or frig in the room(irritating), and no outlets on or near the nightstands(extremely irritating!). I had to move the bed in order to plug something in. Also, no acknowledgement or perks for priority club members, no upgrade for platinum even though I was told they weren't near capacity. As someone who travels frequently for business and is very use to the benefits of being a priority club member, I would NOT recommend this property. Even if it is cheaper than other local Holiday Inn properties, I found it very inconvenient and will not be returning. July 19, 2013
Rated 4.0 out of 5.0 by Great Staff, safe and clean room We went on a two week road trip this summer and the staff at this Holiday Inn Express was by far the best. They were very attentive, friendly and courteous. The food was good at the breakfast bar and the cleanliness was very good, they were constantly watching it and cleaning tables/counters as necessary. We had no problems with our room, everything worked fine. The hotel is over 30 years old and does show it's age in places. When we were there they were painting the exterior and redoing portions of the parking lot, so that was a bit of a mess. Plus as others noted, the hallways were a bit warm to even hot. The hotel is in a commercial area right next to the highway and felt safe. Very convenient to DC. The courtesy van will get you to the MART stop in about 10 minutes, then a 30 minute ride down to the Smithsonian stop from there. There's a few places to dine nearby that you can walk to, and the courtesy van will take you to a number of other places if you wish. All in all a good place to stay if you'd like to balance a less expensive hotel with a Metro ride to DC, versus a more expensive Hotel in downtown DC. We'll definitely stay there again if we travel to DC. July 17, 2013
Rated 5.0 out of 5.0 by Great Staff Big room, comfortable bed, awesome staff! Arrived July 4th and used the DC Metro for the 1st time. Hotel is not close enough to walk but the hotel provides a shuttle upon request. Used the shuttle to and from the Metro for 3 days and they were quick to accomodate each time. Additionally, the free shuttle service is supposed to end at 10:30 PM but on the 4th, the driver stayed until after midnight to ensure all hotel guests returned from the festivities in the city....AWESOME!!! Was a little worried about transportation to and from the city when made the reservation but the cost savings was incredible and my concerns were quickly eliminated. Will absolutely stay here again on my next trip to the DC area. July 17, 2013
Rated 2.0 out of 5.0 by Worst mattress First one room got allocated, that room was already occupied by some one else, later on they had given sencond room after 20 wait, but that room mattress is worst, I had back pain due that mattress. Bath room wall paper is coming out, hair drier stop working. Over all bad experience. July 14, 2013
Rated 5.0 out of 5.0 by Great location and value for the money Got treated well by the staff, and felt safe and comfortable. July 13, 2013
Rated 4.0 out of 5.0 by Good Hotel This is the second time I stayed in this hotel and it's a good place to stay. The first time the room was better. This time the room we got the bathroom door didn't shut and the bathroom didn't seem as clean as the first one. The beds are comfortable the TV has a variety of channels. The staff is very nice but the breakfast ends too early on a weekend. The shower is great. Overall is a good place to stay. July 12, 2013
Rated 1.0 out of 5.0 by unable to open door I have stayed at many Holiday Inns and they are usually my favorite and a brand that I have felt I could trust but I want ready to check-out upon arrival. I was unable to open the door because neither of my keys had been programmed for the room assigned me. Once my key was programmed, I tried again and was unable to open the door - it was stuck. I went back down to reception where they looked at me like I crazy and asked if I had gone to the correct room. I asked if someone would like to accompany me. A staff member accompanied me to the door and was also unable to open without a great deal of force. He said he'd have someone look at it the next day. We had to make the same effort to get out the next morning. Not to sound dramatic, but I am glad there was not a fire. July 11, 2013
Rated 1.0 out of 5.0 by unknown charges to my credit card Stayed there using my reward points and was charged $27.25 on 6/24/13 my credit card. Spoke to Vivan(at hotel) on 6/26/13 and she stated that I would be getting a credit within 5-7 days. As of this date 7/9/13 I have seen NO adjustment to my account PLEASE ADVISE ASAP July 9, 2013
Rated 5.0 out of 5.0 nice place!! I only stayed one night for our church outreach but I must say the room was nice and the bed very comfortable, The hotel was clean and staff was very friendly. Breakfast had a variety of items and they had awesome coffee!! I would highly recommend this place!! July 6, 2013
Rated 5.0 out of 5.0 by Great shower head I loved the stay in DC at your hotel with my family. I was tired when I got there from N.C. But after about 20 min in the shower I was refreshed and ready to explore our nations capital. I will change the shower head at my house!(please install exhaust fan in the bathroom) July 4, 2013
Rated 2.0 out of 5.0 by Air conditioner stopped working twice-once each day of my stay. Couldn't access internet for two day stay The staff was friendly and accommodating, which is expected. However, the airconditioner failed twice (once each day of my stay) and I couldn't access the internet either day-this is a first for me and frustrating. Will not stay here when in the area again. June 25, 2013
Rated 5.0 out of 5.0 by Location Because my stay was a one night with a desire to have a guick on/off close to I 95, I chose this Holiday Inn. As a gold Priority Club member, I was given a welcome bag with goodies upon arrival. Close to highway, but very quiet in room. Staff offered to drive me to a restaurant for dinner, but I declined. This HI is ideal for someone traveling on I 95 and just passing through. Two minutes off and two minutes back on. My room was just fine and clean. June 18, 2013
Rated 5.0 out of 5.0 by Great Service We really enjoyed our stay. All of the staff were great. The rooms were clean and comfortable. The neighborhood seemed very safe. There were restaurants nearby. When ever we wanted to know something, the staff was right there to help. This is by far, the best hotel we have ever stayed at during our vacations. Special thanks to Stacy. June 15, 2013
Rated 5.0 out of 5.0 by Best stay across the country! We had a 3 day event in DC. There were many junior high students all weekend at this hotel. Samir (sp) gave us a 10th floor room away from all the noise. The students even used one elevator leaving one for the other guests. The breakfasts were great because the rest of the jr. High students were fed in a separate room leaving our breakfast plentiful,and quiet. On Sunday, we had left at 3:30am, but other family members said a bunch of basketball students came through like locusts, not leaving much for other guests. Maria and the other beautiful girl really kept the breakfast full, and fresh. I know Maria likes that pancake machine! Congrats to the new mother, manager. The other kudos at this hotel goes to Stacy and the van driver. They were professional, courteous and above all really helpful. This service only comes with good management and supportive corporate people.........THAT is why I had my family book here and with HIEXPRESS . Thank-you. June 15, 2013
Rated 5.0 out of 5.0 by Great location and excellent service I use this hotel almost weekly on my business trip. The value is great, the staff is very courteous, and the rooms are clean and quiet. There is not much entertainment, but the hotel provides a shuttle service on call to and from the Springfield metro station. Restaurants are within 10 minutes walking distance; Mike's Grill($$$#, and Kate's Pub #$) are 2 examples. June 3, 2013
Rated 5.0 out of 5.0 by Convenient to DC! Stayed for 3 nights with my wife and two sons while visiting DC and my locally-based military son. Location is convenient to I-95, I-395, & I-495. Drive time is 15-20 minutes from National Mall area without traffic. Franconia-Springfield Metro station is nearby (end of the Blue Line). Comfortable accommodations and friendly, attentive service. Rooms and breakfast are as expected in a well-run Holiday Inn Express. Basic dining and shopping options are close by. June 2, 2013
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