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Rated 4.4 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Never lets me down Again, the Holiday Inn Spring Lake Staff made me feel welcome and invited. Billie even had my own personal breakfast bag ready to go in the morning, without me even asking for it! It was such a surprise that she remembered that I like my 'banana bag'...You can't beat customer service like that! August 12, 2013
Rated 4.0 out of 5.0 by Great stay Was told I could do early checkin at 12:00 didn't arrive until 1:00 rooms weren't ready and they were wrong. Once they got the right ones cleaned every thing was good. Breakfast is different everyday it's usually good. But don't count on pancakes. Machine was broke. Over all will stay again. August 3, 2013
Rated 5.0 out of 5.0 by Really enjoyed my short stay I only stayed one night as I was in town just for an event, but I was made very welcome by the staff and enjoyed a good night's rest at the hotel. The checkout process was very easy, and it was easy for me to leave the next day. If the opportunity presents itself, would use this hotel again. August 2, 2013
Rated 4.0 out of 5.0 by recent stay staff was incredible, very helpful. I expecially appreciate the lovely lady working evenings at the front desk who came to my room to make sure the window treatments were working properly. everyone was friendly and greeted me throughout the day. thank you for the welcome feeling! August 2, 2013
Rated 2.0 out of 5.0 by Dumpiest HIE I have stayed in Started with check-in. I found it ironic that as I walked up past the cloud of smoke from the employee smoking at the front door the first thing I was handed was the agreement to initial that mentioned the $150 fine for smoking in the room as this was a smoke free facility. It may be inside but not for the manager smoking at the front door and then dealing with guests reeking of cigarette smoke. Got keys, led family up to the room and met the cleaning staff working on the room. Back to the lobby to wait 10 minutes. I thought, no big deal, small hic-up. More to come though. First night: Went to use the iron - busted. Called the desk for a new one and was told she was the only one working and I would have to come get it. Really?? Night went fine, went to breakfast the next morning, breakfast was ok, nothing to brag about. Came back to grab showers and head out for the day, but...the faucet in the room was busted, leaked water all over the vanity when you turned the water on. needless to say once my wife figured out the leak (after leaning against a soaking wet vanity and getting her shirt soaked, we wrapped the faucet with a towel to control the leak when using the faucet. Then we left for the day, came back to a clean room, but couldn't get in the building from the outside. Reported the broken outside door to the desk that evening after walking around the building to the front door, family in tow. that night was really loud, but once again, only one young gal working the desk, so I guess you can't expect anyone to police the building. I met the kids running the halls at 1115 pm and told them to go to bed, so we finally got to sleep. Next day went out and came back to a still broken outside door and a day staff who had no idea it was broken. Once the day staff was informed it got fixed in hours. This place was a disaster. I travel all the time and have been to every name brand hotel. I expected much more from a Holiday Inn Express. August 1, 2013
Rated 1.0 out of 5.0 by Bad Experience As a Federal Government Employee I do a lot of traveling, and my first lodging choice is always the Holiday Inn Express. This is my second stay at the Holiday Inn Springlake. Unfortunately, since the very first moment I arrived at the hotel I noticed things were going to be different this time around. First of all, I was given a room in the first floor, where obviously there was some work going on, there was furniture and other stuff in the hallway, making it a little difficult to move with my luggage. When I got to my room, the door was wide open, and although everything seemed ok, I wasn't sure if the room was ready to be occupied. I had to go back and ask one of the hotel employees if it was ok and the lady said that the room was ready. Got into my room and when I turned on the TV there were no channels showing; went back to the front the desk and on my way there I talked to one of the employees; they came to the room and tried to get the TV to work; everything failed so they decided to move a TV from another room into my room; that solved the problem temporarily, because not all the channels were showing, and many channels were missing. That night I sat on my desk to do some work and after taking my shoes of and stepping on the carpet, right underneath the desk and all the way into the AC unit, the rug was wet, a big portion of that area was wet, which explained the room odor. I notified the front desk and they said they would take care of that for me. That afternoon when I returned to the room, although everything seemed to be clean and organized, the area around the desk and AC unit was still damp and making it very difficult to step on it with your bare feet. I feel that my concerns were not addressed and taken care of, and although I like Holiday Inn Express hotels, I feel this hotel didn't treat me well and took care of my concerns to make my stay a pleasurable one. Unfortunately I will be traveling to the Fort Bragg area many times in the future and will think twice before staying at this particular Holiday Inn. August 1, 2013
Rated 5.0 out of 5.0 by Staff Outstanding! The staff were OUTSTANDING! I would recommend this hotel. July 24, 2013
Rated 2.0 out of 5.0 by Room not made-up My room was not cleaned after the first night. We arrived back to the room and nothing had been touched. I did not have anything on the door as not to come in. The desk person did take the trash out and give us new towels. July 20, 2013
Rated 5.0 out of 5.0 by Visiting Grandkids Upon arriving at the hotel I was greeted by Heather and she was such a ray of sunshine; a smile on her face and very helpful. Check in was so easy. The hotel overall is very good, although there were some very rude guests staying here. Loud in the hallways but the hotel can't control the guests but when I called the front desk they immediately took care of the problem. The pool was great, enough chairs and towels for everyone and there were a lot of people out there. The breakfast is just enough and they keep the area very clean. The only complaint I have is that the coffee pot is not plugged in and to reach the plug you have to reach behind the cabinet that has the fridge and microwave on it. Very hard to get to so I just gave up. I would stay here again and just ask the front desk to make sure the coffee pot was plugged in for me. Room Tip: I think staying on a higher floor it would be much quieter. July 12, 2013
Rated 5.0 out of 5.0 by Friendliest staff :) Everyone on staff that we met the three days we stayed at this hotel was smiling,friendly and very accommodating. One employee went above and beyond. Billie at the front desk heard me mention it was my granddaughter's birthday. (my son & his family were staying at the hotel) She made her a goodie package and birthday card. Customeer service like that is why we always stay at Holiday Inn Express while traveling...Keep up the good work :) June 18, 2013
Rated 3.0 out of 5.0 by Pretty Good Experience The hotel staff is friendly and the rooms are comfortable but rates are fairly high. Newly remodeled breakfast area has plenty of room for seating the breakfast eaters, but they did not plan well for setting out the breakfast items. The coffee area is incredibly cramped as is the rest of the counter space. June 17, 2013
Rated 5.0 out of 5.0 by Front Desk Staff very helpful Great Front Desk Staff. Very helpful and friendly. Really nice experience. Dan June 5, 2013
Rated 5.0 out of 5.0 by What a wonderful stay The locations was easy to access and the room was fantastic. We were able to relax on the couch and watch television instead of having to sit on the bed. The entire stay was great. We look forward to returning soon. June 4, 2013
Rated 5.0 out of 5.0 by Spacious This was not my first stay at this Express and I was once again delighted. The rooms are huge! Plenty of room to work and relax. This staff is top notch, they are so friendly, I would say they are not overly knowledgeable of the area, everything I asked for they had to google, I could have done taht myself and they weren't good with recommendations but they tried and did so with a smile! Everything looked so new in the breakfast area and clean! I will be back. May 30, 2013
Rated 5.0 out of 5.0 by Very good choice We stayed at this hotel because we were receiving a special wedding rate and because we are usually very satisfied with Holiday Inn Express Hotels. We were not disappointed. The staff was very patient with the wedding guests as they gathered in the lobby for a sing-a-long the night before the wedding. The room was comfortable and we had easy access with being on the first floor. We also appreciate that this is a pet free hotel. We did receive a promotion card to receive 1000 points for watching a video. However, we have not been able to find access to the site where we are to enter the password or code. May 3, 2013
Rated 5.0 out of 5.0 by Wow What can I say, except, GREAT JOB! Your staff was friendly from the moment I walked thru the door. The room was clean and comfortable every day. The breakfast bar was kept clean and well refreshed...The food that needed to be was hot and the coffee was great! Overall the best Holiday Inn Express I have ever stayed in. If I had to come up with a negative; maybe a newer treadmill in the gym. April 26, 2013
Rated 4.0 out of 5.0 by Good even though refurbishment was in progress Friendly and helpful staff. I was in a "remote" building on 2 consecutive weeks of business travel. Very little activity in this building so it was nice and quiet. Comfortable beds and pillows. It all worked out well. March 29, 2013
Rated 5.0 out of 5.0 by Super Convenient This hotel had everything. It is goinging through some rennovations in the lobby and some rooms and I can't wait to see it when I come back! The staff was ultra friendly and pleasant to be around. My room was so big I could have added a third bed! My only issue was that the restaurant selection was not great in town, I had to travel to eat but Fort Bragg is 5 minutes March 7, 2013
Rated 5.0 out of 5.0 by Great service Nice internet, Great Tv quality, good breakfast, Great response to needs January 23, 2013
Rated 3.0 out of 5.0 by roaches Had a roach which was not cleaned during the whole stay. Breakfast was awesome.... The front Desk even made quick breakfast to go bags if you were in a rush to get out to work. conveniently located to FT. BRAGG. Staff was great but the room was really dirty. One of the dirtiest Holiday Inns I stayed in. November 30, 2012
Rated 5.0 out of 5.0 by Quiet room with Great service! Quiet room, comfortable, nice large TV. Great place to stay with plenty of places to dine close by and close to Fort Bragg. November 3, 2012
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