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Rated 4.6 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Recent Stay Excelent Hotel with excelent amenities. Great friendly staff and a great neutral location. The serve yourself breakfast was just okay, being a 'celiac' and 'lactose - intollerant' makes eating choices difficult. January 19, 2015
Rated 5.0 out of 5.0 EXCELLENT HOTEL FOR THE BUSINESS TRAVELLER I stay in hotels over 100 nights a year and usually frequent another chain. That chain had no hotels in Saint John so I chose the Holiday Inn Express. I was not disappointed. The hotel was among the cleanest and friendliest establishments I have ever been in. They do not try to gouge to to increase ancillary revenue. The temp was minus 35 when I was there and the hotel had free hot soup waiting for everyone in the lobby. I will stay here for every return trip to Saint John. January 14, 2015
Rated 5.0 out of 5.0 by great location, friendly staff very clean hotel, location is great, and staff very friendly and accomodating. Would recommend to friends and will stay here again when in town. January 9, 2015
Rated 5.0 out of 5.0 by Wonderful Service The staff were so helpful and friendly. We would definitely stay here again. Our room was clean and the beds were very comfortable. Overall a great experience! January 5, 2015
Rated 5.0 out of 5.0 by Friendly Service the staff at check in/check out were friendly and attentive. The positive about our stay was the staff was friendly, our room was harbour view on new years...thank you!! And it is a bonus that the bar is so close no worries with trying to get a cab back love the 30 second walk back to the hotel. The lobby offered popcorn, cookies and hot chocolate. The negative about our stay was we could hear every sound from the people above us it sounded like they were coming thru the ceiling at times. The hot tub wasn't very hot it felt like cold water was coming into the tub at certain jets and the hot breakfast isn't great the eggs taste like powder and the meats were salty. But the positive with the breakfast was the good selection of cereal, yogurt and fruit and the pancake maker is great. We stay every year for new years and we will definitely return to this location. Thanks for making our new years January 5, 2015
Rated 5.0 out of 5.0 by Superb workers Sometimes it is not always the right person who gets credit for doing a great job but one of you went above and beyond last night. You worked harder than anyone I have ever seen work especially dealing with that glitter stuff. At midnight last night ,we were celebrating and she was in cleaning the pool floor. Wish they had more employees like her around. It is very rare to give credit where credit is due but this lady did. Enjoyed our stay 100%. Great food, clean rooms and hospitality was fantastic!!! January 1, 2015
Rated 5.0 out of 5.0 by Friendly employees, clean rooms I had a great stay, employees very friendly, great room, liked the amenties December 30, 2014
Rated 5.0 out of 5.0 by Great for families with small children The pool is phenomenal for families with children who can swim, nice and deep and the hot tub is large and hot December 27, 2014
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