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Rated 4.6 out of 5 by 323 reviewers.
Rated 5.0 out of 5.0 by Love it Every Time This is my go to hotel now in Saint John, I find they have the best rate for a nice hotel stay that includes breakfast. I love the nice rooms, I feel safe there and really cozy. The beds are AWESOME and sooooo comfortable, I could sleep all day !! The staff is super friendly and very helpful and every where is clean. The room temperature was perfect. I love this hotel and would highly recommend it for anyone. This will be the first place I will always call when looking for somewhere to stay in Saint John. October 7, 2015
Rated 4.0 out of 5.0 by Good place - met expectations This was a comfortable and clean hotel with friendly staff and a decent breakfast - as good as any HI Express I;ve stayed at. October 7, 2015
Rated 3.0 out of 5.0 by cleanliness good stay . Only thing floor needs a good cleaning October 7, 2015
Rated 4.0 out of 5.0 by Caring I found the front desk staff friendly, helpful and courteous. This also applies to the staff setting up the continental breakfast which is very good. The room service staff are friendly as well October 7, 2015
Rated 5.0 out of 5.0 by Beautiful view The desk clerk was very warm and inviting. Great view of the harbor and the city. The breakfast was great. I loved the pictures on the walls throughout the hotel. October 4, 2015
Rated 5.0 out of 5.0 by Great place to stay! For an older hotel, it was a delight to see it so well maintained and updated. The rooms were very clean, modern and had all the amenities, with comfortable beds, microwave and fridge. The pool area was scrupulously clean, and the pool attendant was very helpful. The hot breakfast was definitely the best we have had, with choices of two omelettes, two meats, fresh pancakes, pastries, fruit and cereals - something for every taste. But best of all was the friendly and helpful attitude of all the staff members we encountered, and especial note goes to John at the front desk. When we arrived, we mentioned that we had our specialty car with us, so John graciously offered to give us preferential parking, secure and monitored, and also went outside to show us where the hose was so that we could give it a wash. It's been a very long time since we've had such attentive and helpful staff, ready to provide us with whatever we needed. We'll definitely be coming back the next time we're in Saint John! September 30, 2015
Rated 2.0 out of 5.0 by Too soft bed and pillows very old. Not a great experience, construction on roads all around made for very dirty/dusty conditions. Also, noise level quite high due to proximity of off ramps, etc. At check in clerk asked me if I was checking in, said yes, then the phone rang and he proceeded to do a reservation for the person on the phone vs place them on hold and wait on me as I was there first. Room overloaded with furniture, bathroom had very small vanity. For a suite room it was far below expectations Breakfast was not very good, no flavor to the eggs, muffins, etc. tasted stale. Several restaurants were suggested for dinner, went to one of them, Billy's. It was terrible, $20.00 for 5 small scallops, haddock was over cooked and one filet was stale and discolored and had the skin still attached. DO NOT GO THERE. Overall, would never return to this facility nor would I recommend it. September 27, 2015
Rated 5.0 out of 5.0 by great place to stay ,met our needs, great place, beds are good, breakfast is wonderful, we loved our stay we would recomend this property to our family and friends. Convenient location to everything that we wanted to be close to September 26, 2015
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