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Rated 4.5 out of 5 by 311 reviewers.
Rated 5.0 out of 5.0 by clean room and very good breakfast clean room, nice view of the lake, good breakfast. a little pricey but a good hotel experience. July 2, 2015
Rated 5.0 out of 5.0 by close to silver beach we had 2 king rooms, they were clean and comfortable. it was a 5 minute drive to silver beach and downtown shops and resturants. we felt the $8 fee for all day parking close to beach was well worth it. on rainy day, we drove up to Holland, Saugutuck, and south haven towns. we used the pool, and hot tub area and enjoyed the breakfast buffet provided. July 2, 2015
Rated 4.0 out of 5.0 by Lobby Staff On Tues afternoon prior to my check in on Friday I called the hotel to reassure myself things were in order.I wanted to once again stress that I be given adjoining rooms as we were traveling with a son and daughter-in-law and granddaughters for a family wedding. The woman I spoke with made me feel like I was imposing on her- saying didn't you get the confirmation by e-mail-her tone was also very condescending On check-in the woman[same??] did not say hello or welcome to the Holiday Inn Express as I would expect that you demand of your staff [approx 3p on Sat and woman was late 40's to mid 50's] I spoke first and she continued talking to the young African American girl who was in the area with her..I was given 216 and 218 I was optimistic but also in a hurry to get to a 4pm Beach wedding. The rooms were not adjoining and there was a large space separating them [elevator hall] we could not comfortably leave the girls in one room and watch over them from the next-which was the goal. I must stress that other than this one rude individual housekeeping staff and breakfast staff were kind and friendly I also felt that room rate of this hotel was exorbitant- My husband and I are retired and travel frequently-I would certainly rule out your hotel based on cost -many hotels were have stayed in provided the excellent comfort of your hotel but were a better valus. July 1, 2015
Rated 5.0 out of 5.0 by great view overall everything was nice but we were not happy about the road right outside our room ...we requested a lake view room , had we known the road and noise came with it we would have opted for a non view room ..resturant next door was fantastic, very good food , affordable ...terrible wi fi ... June 27, 2015
Rated 5.0 out of 5.0 by Excellent Location Room had great view of Lake Michigan. We did have to look through some overhead wires though. Room was quite spacious for the price, clean and well maintained. The AC / Heating unit was a bit noisy. We enjoyed the close proximity to the downtown area and the beach. Was nice to be able to watch the sunset and soak in the hot tub. Would be nice if parents teach their kids some manners in the pool area though. Overall this is a nice hotel and one we would come back to if we were to travel back to this area again. June 26, 2015
Rated 4.0 out of 5.0 by The room and service My room had a wonderful layout and I felt very comfortable. There were plenty of towels and everything was very clean. Desk staff was helpful with my bags and directions. June 25, 2015
Rated 5.0 out of 5.0 by Great location This hotel is a great location with a beautiful view of the lake. The hot breakfast was exceptional. We would definitely stay here again. June 24, 2015
Rated 5.0 out of 5.0 by TV offers It would be helpful to have a guide channel on the TV for those of us not familiar with your area. If there was one, I could not find it. Reception was great. June 22, 2015
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