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Rated 4.1 out of 5 by 373 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and good location Everything was as expected. Hotel was undergoing remodeling, but that didn't bother me. November 10, 2014
Rated 5.0 out of 5.0 by New renovations look great! As always, a consistent experience with the friendly staff and good location November 10, 2014
Rated 5.0 out of 5.0 by Great Experience Clean, comfortable. Just what I expect at a Holiday Inn Express. November 6, 2014
Rated 4.0 out of 5.0 by Under reconstruction Will be nice when construction is finished as the finished areas were done well November 3, 2014
Rated 5.0 out of 5.0 by Great place to stay Definitely the place I stay whenever I travel on business to St. Louis. The staff is very courteous, the breakfast selection and dining area is superb, and the rooms are very well kept. The only qualms I had with the rooms were the accessibility of electrical outlets (usually behind beds or dressers and hard to plug electronics in) and the TV reception quality was poor (channels kept flickering and wouldn't maintain picture). All-in-all though it was a very good stay. November 3, 2014
Rated 5.0 out of 5.0 by Good Stay I am a business traveler who wants something similar to my own home. This Holiday Inn continues to meet my expecattions. November 3, 2014
Rated 5.0 out of 5.0 by Great Staff- So much to do Upon arrival we noticed that there was a very large group of unruly people checking in as well. I immediately felt bad for the staff. Then Terri appeared from the back all smiles and all was good! She immediately began checking us in and made us feel like we were the only people in the room (as the other group continued complaining). We were done and upstairs in our room within minutes. There is so much to do around the Hotel and the shuttle drivers took us to all of it during the next 2 nights. We had 3 different drivers throughout our stay and they were all Wonderful! This was amazing, considering they too had been dealing with the rude group. The Hotel is under revovation but honestly you would never know if you didnt see the signs. There was no noise or mess. The occasional slow elevator was all. It was tuly a wonderful weekend due to the Hotel and its Staff. Thanks everyone! October 31, 2014
Rated 5.0 out of 5.0 by Good stay. I am a business traveler and simply want something similar to home. This Hotel meets those expectations. October 31, 2014
Rated 5.0 out of 5.0 by Close to everything! I have been traveling with my daughter's softball team for 6 years now and the St. Louis Holiday Inn Express is one of the nicest stays we have had. The staff is excellent and the hotel is clean. I would stay here again. October 30, 2014
Rated 5.0 out of 5.0 by great room with a great view The check in was fast and the staff was courteous. The queen size bed was comfortable and the room had a great view of the pond behind the hotel. I would definetely recommend and would stay again. October 29, 2014
Rated 5.0 out of 5.0 by Great Staff The staff greeted me and talked with me at check-in and made me feel very welcome. The lady hosting the reception was very professional and delightful to talk with. I was surprised to see her again in the morning helping keep the breakfast area clean and stocked. I look forward to staying there again the next time I conduct training classes in our St Louis office. I will be telling my students about it. It was convenient to walk over to a nearby restaurant and not have to move my car. October 28, 2014
Rated 5.0 out of 5.0 by Nice stay Nice hotel and nice people. Nice to be able to rely on Holiday Inns for a consistent nice stay. October 23, 2014
Rated 3.0 out of 5.0 by Friendly staff Hotel was clean and staff was friendly. When we checked in the phone didn't work, no fridge even though when I booked they said my room would have one. Toilet ran. Good news is that the maintenance worker who came fixed the phone, brought the fridge and tried to fix the toilet by changing a part. Didn't work but A for effort on part of maintenance worker. October 22, 2014
Rated 2.0 out of 5.0 by Staff great, wait till refurbishment is complete The staff were great but the hotel is in refurbishment. Wait until refurbishment is complete before staying. October 20, 2014
Rated 5.0 out of 5.0 by Hotel Location excellent so is the staff The hotel has a great location for those St. Louis travelers who need access to St. Louis airport. I think the hotel even offers shuttle service to the airport (I had a rental car so I didn't need to use). The hotel recognized my IHG Platinum status immediately and offered points as a welcome amenity. Definitely would stay here again. October 18, 2014
Rated 3.0 out of 5.0 by Dated but Descent Our overall experience at this hotel was slightly above average. The staff was very pleasant to deal with. We had to park in the side lot, in the rain, because parking is limited. The building is old and dated; however its a descent place to lay your head. October 18, 2014
Rated 5.0 out of 5.0 by good location and nice facility Nice staff and nice rooms. Manager was very concerned about renovations and made sure I had a nice room. Had a new suite. Curtains needed replacing, which she mentioned but room was very large and worked out well. Just needed a refrigerator. October 18, 2014
Rated 5.0 out of 5.0 by Traveller9878 Great Hotel, not sure why someone would not love this place! October 18, 2014
Rated 5.0 out of 5.0 by MO Cowbell Marathon Hotel Stay I appreciated the fact that a continental breakfast was available several hours before the marathon so that I could have a meal at the appropriate time before the race began. October 16, 2014
Rated 2.0 out of 5.0 by hotel was in the middle of a remodel room smelled of paint, refrigerator missing, ice machine area torn apart and not working, window a/c unit noisy, not a good value for putting up with the inconveniences of a remodel October 15, 2014
Rated 1.0 out of 5.0 by Under construction - poor experience I typically love Holiday Inn Expresses, but this was a bad experience. Paid full price but received less than 50% value. Pool is closed. Elevator broke. Vomit in the lobby bathroom. Must pay a "convention tax". Before you book, make sure construction is finished. October 15, 2014
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE We have stayed here several times and have always been greeted by a very professional and friendly staff. The rooms and entire hotel ( interior and exterior ) are very clean, the breakfast food and selection of items is great as is the airport shuttle service. The room rates are very reasonable and staff is always very helpful with any question or concern that you may have. October 14, 2014
Rated 5.0 out of 5.0 by Air travel If you are traveling to/from Lambert Field, this is the place to stay. Great quick shuttle service. October 14, 2014
Rated 4.0 out of 5.0 by Staff made it right First room was dirty. The front desk moved me to a newly renovated room. It was nice. The bathroom is too dark.. October 14, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Comfortable Bed Friendly and professional staff My wife has back problems and needs a good bed to hope to get any rest and she said she had the best nights sleep in days. Thanks for everything October 10, 2014
Rated 4.0 out of 5.0 by free shuttle service it was nice to have a free shuttle service however i wish they would run automatically by the airport like some of the other hotels. the rooms were clean but the bathroom didnt have all the little trinkets that some hotels do however the breakfast had a variety October 9, 2014
Rated 4.0 out of 5.0 renovations We were staying there to attend a wedding. Our first night we found that the reception for the tv was poor. My husband was able to get behind the tv and do some adjustments to get better reception but it still was not great. When we called the front desk they told us about the renovations going on. When we returned from the wedding (we stayed about 100 miles away for the wedding) we were put on the 5th floor where the remodeling was taking place. We ultimately were moved to another room (on the 5th floor) because the doorknob would not work correctly, the toilet kept running and again the tv reception was even worse than on Friday. The staff was very helpful and apologetic through all of this. I have stayed at Holiday Inn Expresses before without problems. I gave it 4 stars because we felt like the issues were renovation related. The breakfast was great with a very good selection of hot and cold items. Plenty of table space. October 7, 2014
Rated 5.0 out of 5.0 by Great hotel This was a great hotel to stay at. The staff was very kind and courteous. They had drinks and appetizers available Mon-Wed evenings which was a plus as well. I will be staying here again. October 7, 2014
Rated 2.0 out of 5.0 by Give it Time The remodel was good for the most part. The lighting in the bathroom after the remodel was terrible but they said they were going to change. They forgot to clean my room and when they cleaned it that night at my request they did not wash the coffee pot or bring more coffee, or soap? It is a pet friendly hotel and there was dog doo doo in the elevator and when I left the next morning more at the front curb as you enter. October 7, 2014
Rated 2.0 out of 5.0 by In the middle renovation First...the positive....friendly and responsive staff. Now the key didn't work, heavy paint smell throughout floor and room, breakfast was poor October 7, 2014
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