Rated 4.6 out of 5 by 238
Rated 5.0 out of 5.0 by QualiStat CEO Good Airport area Hotel
A very attractive, well stocked hotel with lovely salt water warm pool. The rate was excellent for the overall value. Especially loved the plantings of flowers that drew hummingbirds close up.
This property was recently renovated, with beautiful fixtures in the lobby and rest rooms.
July 28, 2015
Rated 1.0 out of 5.0 by artraveler06 Everything great except for service
Good, comfortable room. Nice breakfast. Wanted to give this a 4 or 5 star review but...
Our group was disappointed in the service. We made reservations and when we got there they could not fulfill our reservations how we had it.
Because of the size of our group, we put a rollaway bed on our reservation. They said it would not be a problem and put it on our reservation.
Well, when we got there they had no rollaways available. We were told that they weren't *supposed* to be on our reservations. Well, they were. And if they weren't supposed to be there...okay, that's fine. But is there a more fair way for them to tell our group that they can't accommodate our large size? Would be nice if they would have told us that before we checked in (or even a phone call leading up to our reservations?). In the end, we had someone sleeping on the floor. Hard to give a hotel anything higher than 2 stars if someone is sleeping on the floor.
There were some other issues we had with the service, but that was the big one. Really nice facilities and amenities...just wish they didn't treat disrespectfully all because of their poor communication.
July 27, 2015
Rated 5.0 out of 5.0 by Ish23 First visit
This was my first visit and first time in St. Louis. I called the hotel when I arrived and they gave me great directions to the shuttle pickup. The shuttle driver Joanne was great. She was welcoming and made me aware of all the places she could shuttle me to. The hotel was clean and the check in process was easy. The room was great and everything exceeded my expectations. I will be returning again.
July 26, 2015
Rated 3.0 out of 5.0 by Mtnrage1306 Almost there
I gave this rating 3-stars for one reason; the pool. I booked this room because it had a pool but when I took my family into the pool room, I immediately sensed that something wasn't right. The water was cloudy and I could just barely make out the filter at the bottom. This tells me that the pool is not being maintained and is a potential health hazard. This was disappointing as a parent of two very disappointed children but even more so as a member of IHG. The rest of the hotel and staff were great even going so far as to extend breakfast service for us when we showed up a few minutes before they closed. As long as the pool is in this condition, I can not recommend this location.
July 25, 2015
Rated 5.0 out of 5.0 by Sunweb Great Customer Service
I rarely get good customer service anywhere any more, but the staff at the airport Holiday Inn Express were courteous, helpful and attentive. You just don't get that any more and it's the most valuable thing in my opinion. The hotel was beautiful, clean, great sleep, wonderful experience. I was very grateful for a relaxing night's sleep.
July 24, 2015
Rated 5.0 out of 5.0 by LoganR35 Great Stay
My stay was great. Staff was very courteous, bed was very comfortable, and rested sound all night. Glad to see this new Holiday Inn near the St Louis airport.
July 23, 2015
Rated 5.0 out of 5.0 by BusyWorkingMomAndNP Amazing staff
The staff at this location were beyond accommodating when I had some last minute changes to my reservations! I HIGHLY recommend this location!
July 22, 2015
Rated 5.0 out of 5.0 by dlbd1 Great place to stay easy access with helpful staff
Threatening weather during our stay but helpful staff and a clean comfortable place to stay.
July 21, 2015