Rated 3.9 out of 5 by 115
Rated 1.0 out of 5.0 by Automator59 Selection Fail
Started off all wrong and got worse. No carts available for carrying luggage at the door, they only have two and one was at a party moving dishes around and the front desk did manage to find the other one.
Went to room to find it was on the second floor, directly above the very loud party, could even hear the conversations when the music wasn't blaring. Called front desk and they said they would see when it was going to end and hung up, never to call back. Waited 30 minutes and called back, a new person at the desk said they get us a different room. About ten minutes later we received a key to the other room which we were told was an upgrade to a balcony room. The balcony room happened to be above the courtyard where the party was being held, directly above a smoking area. Could not go on the balcony at night and the view of the party remains were not great in the morning.
The bathroom, many reviews on this failure and none can come close to how bad in reality. I'm 5'9" and my wife is 5'2", both way too large for the bathroom. Expect to sit sideways on the stool as there isn't enough room to the sink. Be careful in the shower to not move arms too much less you bang them on the wall and the glass door at the same time. There is plenty of room size that would have allowed another two feet in the bathroom, but guess that was overlooked.
The breakfast was typical HI selection, but the flies had first choice. Asked if there was a tray available to take coffee and oatmeal to my room, received an astonished "No!". Better hospitality at the breakfast would have been appreciated.
May 26, 2015
Rated 5.0 out of 5.0 by Faithfull Excellent location
It could not be better, I highly recommend this hotel, the beds were comfortable, the pillows to your choice, firm or soft, and great service overall.
May 26, 2015
Rated 5.0 out of 5.0 by mojo716 clean, comfortable, convenient
A rush visit to St. Louis for a funeral. Easy to book online. We before the 3:00 check in time and had to change clothes. Front desk was able to get us into a room before 3:00 and waived the parking fee because we had to wait. Everything worked out. Enjoyed our stay. Will stay again when visiting St. Louis.
May 24, 2015