Rated 4.0 out of 5 by 96
Rated 4.0 out of 5.0 by Job Traveler Good and Bad Experience.
First of all this is a GREAT location. Easy to find, walking distance to a retail area and park, short trip to zoo and downtown. One problem, but this happens and I was very happy with how it was handled. When I checked in very late at night I didn't have hot water in my sink, it got fixed, however while I was gone the next day I returned to a flooded bathroom due to a pipe/leak issue. Nobody likes this kind of stuff but it happens, nobody's fault. I have to say management and staff handled this EXCELLENTLY, I was treated very fairly and very quickly. During my entire stay the staff was always helpful, polite, and made me feel welcome. Despite the bathroom issues I would return here when I'm in St. Louis on business, the plumbing thing can happen anyplace, the good service and staff I experienced here doesn't happen everyplace.
April 19, 2015
Rated 2.0 out of 5.0 by Imom comparison
not as good as previous owner of the property and cost was significantly higher.
April 19, 2015
Rated 4.0 out of 5.0 by SusieQ1988 Great Staff; Rooms averag
We stayed at the Holiday Inn Express the weekend of April 10, 2015. We had a great overall experience.
We checked in on Friday night and the front desk attendant John was very polite and helpful. Saturday the gal watching the front (Started with a "V" sorry I forgot your name) was very helpful. We did not have a refrigerator or hair dryer. She was able to locate these items. Another employee who happened to be named, John, brought the refrigerator to our room in a timely manner.
The gall at the front desk (again I apologize I forgot her name but it started with an "A") was very helpful. We checked out and had to leave our luggage until our departure time. She made sure it was safe and sound until we left for our departure.
The only reason I don't give this five stars is for the room. The room has been remodeled but it is an older building. Consequently it was small. The bathroom only had a shower. For me this is what i chose to use anyway but some people like baths. Also, I am 5'2 and there was not a lot of head room in the shower for me so somebody taller would have a difficult time.
I do however give the bed 5 Stars!! It was a very comfortable bed. So comfortable that it was the first time in months that my back has not given me pain. I like it so much I decided to find a similar bed for my house to see if it helps my back!
The location is very nice. It is close to the St. Louis Chess Club, great restaurants and the park. It is about a 40 minute walk to the Zoo and lots of other stuff in the park. We also were close to the metro and did not need a car as we either walked or took the train from the airport. We also took the metro to the St. Louis Arch.
It was a great weekend in St. Louis. Thanks for your southern hospitality.
April 18, 2015