Rated 3.7 out of 5 by 156
Rated 2.0 out of 5.0 Not the best choice
Unfriendly front desk staff, did not recieve frig as requested, found a shoe and rotten apple under the bed, shower to small, overall outside appearance old looking. There was parking so that was nice, the breakfast was as usually at all HIE locations, and the beds are comfortable. The location compared to local attractions is good. Overall fair rating, could be improved.
July 30, 2015
Rated 1.0 out of 5.0 by MacQuest Not worth the money
A great disappointment.
Check-in time is supposed to be 3:00pm . . . when we arrived at 3:30pm, we were told that a room wasn't cleaned yet, so come back in a half hour . . . 45 minutes later, a room still wasn't ready, told to come back in a half hour, they took my phone number and would call when room ready . . . we returned at 6:00pm, and were told that we had been upgraded to a "suite". We asked for the manager, told her of concerns, she said we would be given a discount . . . got to room, which turned out to be a converted meeting room (bigger than regular room, but same stuff as any room), strong sewer odor so complained to housekeeping, half hour later brought bucket of water and room deodorant . . . strange bath room, more like locker room, no hair dryer, minimal room to hang clothes (no closet) . . . next morning found they had reduced bill by $35, which wasn't enough for all the aggravation.
This place needs real improvement . . .
July 29, 2015
Rated 4.0 out of 5.0 by Traveling9/23 Great front desk
The staff at the front desk was very helpful and nice. The hotel was overall very cleanly. However the carpet entering our room was stained but the beds were very comfortable. The only issue was the shower was very small; my husband had trouble showering without getting water every where. Breakfast was delicious as well. I would stay there again.
July 29, 2015