Rated 4.1 out of 5 by 39
Rated 5.0 out of 5.0 by SCOTT ROBERTS THE STAFF MAKES TH EXPERIENCE
I travel extensively and have experienced many different kinds and sizes of hotels in many locations. Without exception, the staff at the St. Marys, PA Holiday Inn Express is the finest staff that I have ever worked with. No hotel is perfect and certainly there are opportunities for improvement with this hotel, but the staff is far above any hotel in its category. The employees that I have the most contact with are James (a front desk supervisor who always goes out of his way to make me feel like a wanted guest and listens intently to the concerns of his guests), Linda (the manager who is never too busy to greet her guests and makes sure that their stay has exceeded their expectations), George (the maintenance supervisor who is not satisfied until the job is finished and correct), Debbie (the evening auditor who is tasked with the importance of her guests’ safety and is always ready should an issue arise regardless of the time) and Bonnie (who does it all from breakfast to setup to housekeeping to front desk assistance). Could the price for a room at the Holiday Inn Express be a little lower in the quiet, small town of St. Marys, PA? – Absolutely. Could the flow pattern and the congestion in the rooms benefit by moving the work desk from the front of the room to the back of the room? - Without doubt. Could the exercise room use another treadmill and some anaerobic workout equipment? – Yes. Should the staff of this hotel receive corporate recognition and be asked to speak at company training seminars? – This could only help the chain.
Somebody had the intuitive judgment to put these individuals together and train them to become the expert employees that they are. Now is Holiday Inn Express ready to take the next logical, evolutionary positive corporate step, rewarding and utilizing their talents?
I hope they will.
July 27, 2015
Rated 5.0 out of 5.0 by Jimbo248 Excellent First Stay at this Hotel
We visit family and have always stayed elsewhere. This time we decided to try the new Holiday Inn Express.
Very friendly staff. Nice rooms and excellent breakfast.
When our granddaughter spilled syrup on her clothes, an employee came right over and assisted us in cleaning her up.
Oh, and did I say excellent breakfast?
July 22, 2015
Rated 5.0 out of 5.0 by Brad K comfortable room
It was a nicely kept hotel and room.
I found one problem in that I am a big person and the furniture was very tight for big people in the room. Little walking room.
The food in the morning was very good as far as variety goes.
There might be more attention to providing a map of local restaurants near the hotel.
July 21, 2015