Rated 4.7 out of 5 by 138
Rated 5.0 out of 5.0 by Tiger1992 Loved the indoor heated pool.
We only stayed one night in your great location. Check in-check out was a breeze. Everything was very clean and the bed was oh so comfy. Totally enjoyed the breakfast! Thanks for everything.
April 16, 2013
Rated 3.0 out of 5.0 by QuiteBreakfastGuy Good, Expect for Breakfast
Overall, the hotel offered the usual comfort and amenities of Holiday Inn Express. The one glaring oversight was the breakfast...the room was far too small for the hotel occupancy, the room finishes were hard and it was exceptionally noisy, and the food ran out...even worse, the coffee ran out. The breakfast room was so bad that we went to McDonald's....a marked improvement!
April 14, 2013
Rated 5.0 out of 5.0 by Luv4whtroses Great Stay
This place was very clean and all the staff and facilities were excellent. It is actually comparable to Hampton INN
April 13, 2013
Rated 2.0 out of 5.0 by sparkey Not up to par
I usually have great experiences at the Holiday Inn Express hotels that I have visited, except for this one. The room was great...comfortable and clean. The problem was the breakfast. They were not very organized. They did not offer the usual great selection and what they did offer they kept running out of. The guests were always kept waiting. When I inquired about an item that they ran out of, I was told they weren't making any more...but there was still 35 minutes left of breakfast time. Not very nice. When I checked out, I was going to mention to the manager that he needed to look at the breakfast staff. But, the problem was there was no manager at the desk at checkout time. I waitied 5 minutes, and just gave up. I did write an e-mail to IC Hotel Group stating my concerns, received a message they were going to forward it to the hotel...but I never heard from anyone again. I truly hope this was just a "bad" day.
April 11, 2013
Rated 3.0 out of 5.0 by Mem703 Nice place a little pricey
The room was clean and nice but nothing special. Staff were good. I miss waffles for breakfast; they only had pancakes.
April 9, 2013
Rated 3.0 out of 5.0 by TAP1 excellent staff but cigarette smoke smell in the room at night
the staff at this location were very helpful especially the housekeeping staff. due to upper respiratory problems and allergies it is important we stay in allergen free and aerosol & strong fragrant and smoke free environments. the housekeeping staff worked to help us find a newly cleaned room with no air fresher and allergen free. However, during the night there was the smell of cigarette smoke that seem to come in through the bathroom area.
April 9, 2013
Rated 5.0 out of 5.0 by Snoopy1 Very Nice
On our way to Walt Disney World my family stopped to rest ovvernite. Can't say anything else but great choice. Check-in check-out was fst and very professional. Super customer service staff.
April 7, 2013
Rated 5.0 out of 5.0 by Happygirl46 Very Pleased
This Hotel exceeded my expectations from the time I pulled up in the parking lot ,nice and clean outside and inside, beautiful landscaping, as well as the inside lobby, hallways and elevator area's.
The staff was very friendly and accomodating, the rooms were clean and modern, loved the shower. The breakfast was an added bonus (could have had a few more selections) but overall it was very good and tasty, the dining room staff were very friendly and made sure the buffet was always stocked and clean.
Although the hotel is right off of I-95 which was GREAT for me it is still close enough to the downtown area (15 min or so) away and less than 5 minutes from both outlet malls. I plan to come back to St. Augustine in the fall and will definately stay here again.
You won't be dissapointed!
April 5, 2013
Rated 5.0 out of 5.0 by Drazil Great stay!!!
We were in this hotel for a couple of nights on our way back up from Orlando. The location is wonderful and only about 5 miles to Old Town.
Staff was amazing and got us into our room early (as I had requested). Room clean and large, bathroom very big and very nice. You can tell this is a newer property and is taken care of very well. The breakfast bar was good and cannot say enough about the pancake machine (I would love one for home!). The indoor pool was hit each evening as well as the hot cookies. We love St. Augustine but this is the first time we stayed here at this hotel, it certainly will not be the last.
Thnak you for making the end of our vacation just perfect!
April 4, 2013
Rated 5.0 out of 5.0 by Family1993 Clean Hotel
Love this hotel... from the moment you walk in you can tell this place is clean and looks just like the pictures online ... The room was clean, neat and comfortable ... Although the girl that checked us in could use a little more perkiness and customer service skills ... but the breakfast was awesome ... I will definitely be staying here again when I come back to visit .. I just hope the other Holiday Inn's are just like this one ...
April 1, 2013
Rated 5.0 out of 5.0 by Alcar Great Stay
Th room was very comfortable and had a lot of space. The staff was outstanding.
March 29, 2013
Rated 5.0 out of 5.0 by Carrie74 Nice sized room, good service
A little out of St Augustine, but not inconvenient, close to an outlet mall. Great room, nicely decorated and maintained. Kids loved the indoor pool, which was very welcome with the unusually cold weather we had over our stay.
March 28, 2013
Rated 5.0 out of 5.0 by Businessmeeting22 Great Service + Clean property
A newer built property that shows very nice. Service at front desk was very helpful. Felt as if they went the extra mile to accommodate our large group .
March 21, 2013
Rated 4.0 out of 5.0 by Dalzclan Spring break with a suite
Overall hotel stay was excellent - location, room qualiy, and price value met or exceeded expectations. Bonus lake view location. Only negative issue was hallways are highly scented - which is unusual for an HIE, and resulted in very quick trips and frequent use of the stairwells to avoid the perfume smell. Cant understand what they were trying to mask ? Breakfasts were excellent - as was the breakfast service. Front desk staff was highly knowledgable about the attractions/parking/ etc.
March 19, 2013
Rated 5.0 out of 5.0 by zannew Nice place
We enjoyed the stay - very nice room, great staff - very helpful. Recommended restaurant choices and places of interest. The location was convenient to the interstate but not too far from city center. Would recommend.
March 19, 2013
Rated 5.0 out of 5.0 by Buick55 Helpful Staff
We had a problem with our reservation and the staff and manager were extremely helpful solving our problem right on the spot! We were so appreciative of their help.
Room was clean and quiet. There was ample parking.
The breakfast area is completely enclosed. There was never a problem getting a table. The breakfast attendant did an excellent job!
March 19, 2013
Rated 4.0 out of 5.0 by Supermom Great hotel, comfortable and clean
I had a great experience at this hotel. The room was clean and ready when we arrived. The hallways and elevator well maintained. The staff was friendly and quick which I appreciated.
March 19, 2013
Rated 5.0 out of 5.0 by KNHW LOVE Holiday Inn Express!
By far, my favorite hotel chain. As with the other HIE's I've stayed in, the one at St. Augustine North was awesome. Comfy, roomy beds, CLEAN rooms and hallways, sweet staff. We were in town for a wedding. Kids loved the pool, and the breakfast :) The mommies of the two families loved the flavored creamers for our coffee! Loved the breathing room the 11 o'clock check-out time gave. We would definitely stay here again!
March 19, 2013
Rated 5.0 out of 5.0 by satisfiedsleeper Clean, freindly staff
Always stay here when visiting family, never disappointed. Right next to a very busy road, I always get a room near the road but am NEVER disturbed by any traffic noises.
I would recommend this hotel.
March 15, 2013
Rated 5.0 out of 5.0 by KD123 Extremely clean and fresh smelling rooms!
Extremely clean and fresh smelling room, love the extra bed pillows. Breakfast has great coffee, food is OK, but they need more seating for all the guests.
March 14, 2013
Rated 5.0 out of 5.0 by Robinlet Always Excellent!!
Can't go wrong staying here!!! Always a friendly staff, clean room and great breakfast. Thank you.
March 10, 2013
Rated 5.0 out of 5.0 by LynneUF Comfortable respite
HHIX was perfect after a very long day in the car. Lovely hotel and especially well trained staff.
March 10, 2013
Rated 5.0 out of 5.0 by Bootsie8 Very clean, helpful staff., friendly staff.
A very clean hotel with a friendly staff. Your reception area staff were very nice.
I especially want to recognize "Melanie O'" who works at the breakfast bar. She made sure the breakfast bar always had the selections full and kept the bar spotless. She constantly made sure the guests were happy and worked hard to keep everyone happy.
Also I must mention your cleaning staff. They were all polite and friendly and did an excellent job.
Your manager should very proud of his staff.
"Give credit where credit is due"
March 6, 2013
Rated 5.0 out of 5.0 by cshimra Great Accomodations as Usual!
I have not been disappointed once again! Great housekeeping, and everyone was friendly , and helpful. We stayed three days during the repipe of our home locally, and they made it very pleasant all around.
March 5, 2013
Rated 4.0 out of 5.0 by Nancy12 Great Staff !!
This hotel was EXCEPTIONAlly clean. The desk staff was very friendly and helpful. My only complaints are was that there was only one decaf pot for coffee and we had to WAIT each morning , and there was not a fresh fruit selection. When I mentioned this to a breakfast worker, he said he knew and had told his boss many times that they neededanother decaf pot..
March 4, 2013
Rated 5.0 out of 5.0 by rickstar A Gem
My wife and I spent 4 nights, this was over the Daytona 500 weekend. She was unfortunate enough to catch a bug and was sick two of the days. I do not know where we would have been if we had not stayed here. The property is near the I95 interchange but you would never know it. It is quiet. She was able to sleep. The food in the morning is first rate and abundent. I was fed and was happy. Holiday Inn Express is my first choice as a Priority Club member and this is why. My hats off to the staff all friendly and attentive. Thanks for the stay. We will be back.
March 3, 2013
Rated 3.0 out of 5.0 by veritas59 maid service poor;front desk very good
We found a pair of dirty socks left by previous guest and a dirty wash cloth wrapped over the shower head. This left us to wonder if the room was clean....
Nate@ Regina at the fron desk were very helpful
March 2, 2013
Rated 5.0 out of 5.0 by NiteOwl Great Staff
Amanda and Regina both were great and helped make our stay that much more enjoyable.
Room was clean, well appointed and quiet.
March 1, 2013
Rated 2.0 out of 5.0 by Spitz Computer reservation mix up
Made reservation on line. When arriving at hotel, was told they had no reservation. I showed my printed confirmation. They had us reserved for date I made reservation, not date I was arriving. They had rooms, but not at rate we had reserved. She made calls and we got right rate. Clerk was helpful, but new and needed assistance. She said supervisor would contact us next day. Didn't happen. I met her in lobby later that day and she said she would drop by that evening to explain. Didn't happen. Also no housekeeping service that day. Upon checking out, we did have the right rate and was not charged for a "no show" on the date we made reservations.
February 28, 2013
Rated 5.0 out of 5.0 by AltsIndiana Great staff / excellent hotel
We were visiting from Indiana and choose this hotel because it was the best value Holiday Inn had to offer close to the World Golf Hall of Fame. This hotel is a gem ... clean, spacious with lots of extras, like a semi kitchen in the room at no extra charge. We liked it so much that we extended our stay from one night to three. Mohamad, Hannah, Nate and the rest of the staff were awesome.
We will be back to visit and tell our friends about this hotel.
February 27, 2013