Rated 4.2 out of 5 by 88
Rated 3.0 out of 5.0 by Woo1234 Not up to Holiday Inn Express standards
I'm sure glad I didn't pay for this night since I received a reward night. I've stayed at many H.I.'s over the years and I think this is near the bottom.
The hotel is in desperate need of a makeover, and an elevator would be nice too! My bathroom wasn't very clean and the bathtub/shower drain was backed-up.
I will have to commend the front desk staff...they were very pleasant and helpful.
I think I'd pass this one by during my next visit.
November 5, 2013
Rated 5.0 out of 5.0 by Christine4375 Will stay here again
We stayed here once before, upgraded to a king suite this time. We were very happy with the size of the room, although the bathroom was smaller than we thought it would be for such a large room. Everything was clean and quiet. Front desk checked us in promptly, and were friendly and helpful. We did not partake in the breakfast. We have been to St Charles twice, and this location is great for a base for anywhere we wanted to go in town. Next visit we will most likely stay here again. If you need one, this hotel does not have an elevator for the second floor....the lobby's winding low impact stairway was easy to navigate, even carrying our two bags and a large cooler in one trip. The front desk person did offer help with our bags since we were on the second floor.
November 5, 2013
Rated 4.0 out of 5.0 by NikkiB1 Double Charged
I received my bank statement and when I checked in I paid for my room. I had held the room on a different card and noticed that it had been charged also. So my stay was paid for 2 times. Very frustrating to have to deal with this.
November 3, 2013
Rated 5.0 out of 5.0 by VJim Friendly Service but......
All the staff are great and very willing to accommodate. Breakfast can use more variety and scrambled eggs consistently taste odd through no fault of the wonderful lady who cooks. The gym could be bigger and a shuttle bus needs to be offered to local stores/restaurants. The cookies are a nice treat....
November 2, 2013
Rated 5.0 out of 5.0 by larry26 Restful, comfortable room
We spent 4 nights at your location and found it very quiet and comfortable, where we were able to sleep well with very little outside noise. It was convenient to get in and out of your location. We enjoyed the freshly baked cookies in the afternoon.
November 1, 2013
Rated 5.0 out of 5.0 by campionn Great location to downtown
This hotel is only 5 mins from downtown St Charles. Nice hotel. No elevators. Need to ask for a microwave and fridge.
October 30, 2013
Rated 5.0 out of 5.0 by TeanBanner5 Consistently great
Always an enjoyable stay at the HIE St Charles location.
October 30, 2013
Rated 4.0 out of 5.0 by Jkidd Good Quality Hotel
Overall great stay. We had 2 families that had infants and had called ahead for cribs but they were not in the room when we arrived. We contacted the lady at the front desk and she solved the problem quickly. The breakfast was a lot better than most continental breakfasts.
October 29, 2013
Rated 4.0 out of 5.0 by kimmer27 Nice Place
Love St. Charles and this is a decent place to stay there!!! Warm breakfast :-)
October 28, 2013
Rated 4.0 out of 5.0 by Georgie20 Great staff but no elevator!
The major disappointment was the hotel had no elevator and you have to drag your luggage upstairs yourself! The no elevator statement needs to be included in hotel description. Major setback for seniors and those with disabilities who have 2nd floor room.
Staff, however, were wonderful, kind and accommodating.
October 27, 2013
Rated 4.0 out of 5.0 by Ronroads Great place
Would definitely come back to this Hotel. Great location .....very clean .
October 23, 2013
Rated 4.0 out of 5.0 by Runfolife Great service
We were in St. Charles for a marathon and stayed at the Holiday Inn. They were very accommodating to us. They served breakfast earlier starting at 4::00 am, so that we could get a bite to eat before the marathon that started at 7:00. Also, they extended check out time, so we could come back a clean up after the race, which was very much appreciated. Beds were comfortable, place was quiet and the hotel is located in a great location.
October 8, 2013
Rated 5.0 out of 5.0 by HFR1 Great Hotel at a Good Price.
My wife and I had business in the greater Chicago area, and family in the St. Charles area. We chose this HIE because of it's proximity to both venues. We were very pleased with the property and would consider staying there again should the need arise.
October 1, 2013
Rated 4.0 out of 5.0 by Guest1082 HIE in St.Charles
Overall very good. The only thing missing was a refrigerator.
September 30, 2013
Rated 4.0 out of 5.0 by DJL100 Front Desk - Lorie
I travel a lot and have never written about the service of one employee. Lorie at the front desk registered us when we arrived. She was extraordinary - excellent at what she does.
September 26, 2013
Rated 4.0 out of 5.0 by Rocho Good room
Nice room for the price. I would stay here again. I was here for business and very convenient to dining etc.
September 24, 2013
Rated 5.0 out of 5.0 by BearsFan99 Great service
The rooms were clean and comfortable; the front desk staff was efficient and welcoming - what more can you ask for?
We had 3 rooms with people all arriving at different times and everything went smoothly.
September 11, 2013
Rated 2.0 out of 5.0 by Sheranda No special attention for Platinum Rewards member
To whom it may concern,
Was very disappointed with my stay at this hotel. And I think mainly because there was no preparation for my reservation and I was treated as if I just walked in off the streets looking for a room. There was no thank for being a rewards member, no special attention given for my membership, no acknowledgement at all. The hotel had no elevators so my wife and I had to hand carry our luggage with my five month old daughter to the room. The room smelled like mildew and smoke, and the overall cleanliness was poor. The walls were very thin and you could hear everything outside the room.
September 9, 2013
Rated 5.0 out of 5.0 by N2818S Always Reliable
Have used this facility over the last 7 years with great reliability in rooms, staff and location.
McConnell Aviation Group,
St Charles, IL
August 27, 2013
Rated 5.0 out of 5.0 by Trains nice stay
We had a very positive experience. Clean and Comfortable room. Good breakfast. Pleasant staff.
August 16, 2013
Rated 5.0 out of 5.0 by coxmama Nice for a stay-cation
This was a great location for a stay-cation within the Chicago land area. The staff was very helpful and happy to do so. Lots of nice resturants in the area.
August 11, 2013
Rated 5.0 out of 5.0 by JeffreyD Great
Great stay. Would recommend to everyone. One of the nicest motels I have stayed in and I travel quite a bit.
A must is a visit to the Acquaviva Winery
August 9, 2013
Rated 4.0 out of 5.0 by modski Clean and comforable
The staff was very welcoming and friendly. We were in town for a baseball tournament and it was rained out that day. Our room was ready well before the normal check-in time so it was nice to be able to get settled in right away. The room was clean and comfortable. The outdoor pool was small but clean and heated. I would reccomend this hotel to others.
August 2, 2013
Rated 2.0 out of 5.0 by NeedsHelp12 Not a pleasant stay
Room was not very welcoming. Smelled bad. Water faucet in bathroom would not shut off easily. The beds were not comfortable.
We have never had issues with Holiday Inn express before.
August 1, 2013
Rated 4.0 out of 5.0 by klsimmon Nice hotel and a good price!
Very nice staff, quiet, and plenty of room. Overall a good experience.
August 1, 2013
Rated 5.0 out of 5.0 by AR238 Very Friendly. +++++
Staff provided great service and were very helpful.
July 31, 2013
Rated 3.0 out of 5.0 by dflynn Okay at best
This hotel needs to be updated - everything is outdated.
July 30, 2013
Rated 5.0 out of 5.0 by Jackie272013 St. Charles-- July 2013
Everything was fine but, no cinnamon rolls
and while I was staying there, my boss called me and laid me off
Can't see myself getting back there anytime soon.
July 29, 2013
Rated 3.0 out of 5.0 by Jenny321 Needs renovation
This hotel was ok but it is definitely one of the older properties that would seriously benefit from renovation. The rooms are a bit tired and musty smelling. The wall unit a/c had a hard time keeping up with the humid afternoon heat. There is no elevator which is a bit of a pain when you have a lot of luggage on the second floor.
The outdoor pool was really the only plus for this hotel compared to other HIE properties.
July 29, 2013
Rated 1.0 out of 5.0 by la0143 House Keeping
During two stays, never left enough towels, the beds need to be replaced or flip and turn. Carpet left socks dirty and during my last visit yesterday my room was not ready at 3:45PM so i asked for a frig and left for an hour. Upon return the frig was in the hall by the door and the desk chair did not work.
July 15, 2013